Lilly is a fantastic dentist. I go to her whenever I'm in town, and she does an expert job withy…read morecleanings, much more thorough than my other California dentist. As someone with sensitive teeth, I need a dental professional that can do the job without causing much pain, and Lilly has that light touch. The best part is that she is available to her patients in case of emergency, answering calls and texts promptly. She is friendly and is able to explain her advice clearly. Because she is so in demand, it can be hard to get an appointment, but I always make sure to get one when I'm in the UP.

Beware! This dentist is inept. His receptionist is rude and inadequate. Went in for dental work…read moreand was later told they couldn't guarantee. Asked to speak with dentist (this was all done with busybody receptionist) and was told he was too busy and when pressed told, "he will never call you back." Moreover, the receptionist gives dental information, when not qualified to do so. Not only is it unethical, it is illegal! We feel that we dodged a bullet because word around MTU is that this dentist is the worst in town.

First things first: 1) I am a former employee, and was fired…read morefor nearly breaking an x-ray machine. 2) It's been a long time since I worked there (2006), so I've been removed enough to have perspective on it. I will say this now: I was extremely unqualified for the tasks I was given when I was hired. Unqualified in every sense of the word: no special training, no dental experience, nothing. And I was assisting with cleanings, extractions, root canals, you name it. Truth is, I should not have been anywhere near a dental office, yet there I was for a summer job. I thought I was going to be there just to file and do paper work. The dentist himself barely talked to me, and was much more concerned about supporting his hobby (airplanes) than really doing his job as a dentist. His work seemed shoddy and careless, although my eye is untrained so don't take my word for it (although the other reviewers seem to confirm this). So the main takeaways here: 1) staff may or may not be qualified to be doing the job they are doing. Be aware of that going in. 2) the dentist himself is not friendly. Any small talk he makes is a means to an end, not a sign of legitimate caring. 3) the work quality seems questionable at best, and probably a result of the dentist simply not caring as much about his work as much as he does about airplanes. There are several far superior options in the Houghton/Hancock area, I can assure you. If your insurance is accepted by those other options, I suggest you go there for caring and peace of mind. If you must come here, then be prepared for the points above.

After working 4 years as a dental assistant/periodontal assistant/prophy tech in the Air Force I…read moregive this place a 2. They did not chart my probing accurately, did not address the reason I came in, then cleaned 1/2 my mouth for 166.00 after insurance. The dentist supposedly saw my X-rays, there was no exam. When I did see him he told me I looked like the Charlie perfume model after looking at my X-rays. He did not examine me. In what world is that appropriate or relevant? If he was referring to my age he was about a decade off. I gave 2 stars because the assistants and hygienist were nice, appropriate, and knowledgeable. They took an entire set of X-rays, which I will ask for to take to another office (which anyone can do, FYI).

I scheduled an appointment thinking I was going to get cleaning and checkup. I waited over an hour…read morein the waiting room and the receptionist apologized stating they were short a hygienist leading me to believe that's what was taking too long and making me believe I was waiting on the hygienist to finish with someone else. Then they brought me in, did a full mouth full of X-rays, then the dentist came in to do the exam...I'm thinking this is an odd order as usually the hygienist cleans you teeth first. Then they tell me I have to meet with the office mgr to go over things. That's when I was told they could schedule me for a cleaning in July (3 months later) or I could go down to their location in escanaba and get my teeth cleaned sooner. So then I realized they screwed me in that now that they did an exam and X-rays I couldn't go to another dentist for 6 months as any new dentist would want or need to do exam and my insurance wouldn't pay for a 2nd exam in the 6 month period. I would give 0 stars if I could.

Quality of Care Bedside manner…read moreUnprofessional Go anywhere else. Dr. Stanchina should be forced to retire. Don't bring your family or yourself to this practice.

Can't handle anxious patients or children. Had to leave mid-operation because of my child's fear…read moreand the Dr/staffs inability to care. Strong cigarette smell from staff & they left member information left out for us to see (not our information, someone else's).

Dr. Ruprecht is as good as it gets. He is caring and goes over everything with me. I have had a…read morecrown fall off and he took care of it promptly explaining why the previous dentist I had not prepared the tooth right. Each time I have something done he makes sure I am good and numb before he starts.

Horrible service. Won't take my son cause he missed an appt. I was in an accident. These people…read moreare totally heartless. Welcome to the u.p

From the owner: Specializing in: - Dentistsread more