Lilly is a fantastic dentist. I go to her whenever I'm in town, and she does an expert job withy…read morecleanings, much more thorough than my other California dentist. As someone with sensitive teeth, I need a dental professional that can do the job without causing much pain, and Lilly has that light touch. The best part is that she is available to her patients in case of emergency, answering calls and texts promptly. She is friendly and is able to explain her advice clearly. Because she is so in demand, it can be hard to get an appointment, but I always make sure to get one when I'm in the UP.

Beware! This dentist is inept. His receptionist is rude and inadequate. Went in for dental work…read moreand was later told they couldn't guarantee. Asked to speak with dentist (this was all done with busybody receptionist) and was told he was too busy and when pressed told, "he will never call you back." Moreover, the receptionist gives dental information, when not qualified to do so. Not only is it unethical, it is illegal! We feel that we dodged a bullet because word around MTU is that this dentist is the worst in town.

First things first: 1) I am a former employee, and was fired…read morefor nearly breaking an x-ray machine. 2) It's been a long time since I worked there (2006), so I've been removed enough to have perspective on it. I will say this now: I was extremely unqualified for the tasks I was given when I was hired. Unqualified in every sense of the word: no special training, no dental experience, nothing. And I was assisting with cleanings, extractions, root canals, you name it. Truth is, I should not have been anywhere near a dental office, yet there I was for a summer job. I thought I was going to be there just to file and do paper work. The dentist himself barely talked to me, and was much more concerned about supporting his hobby (airplanes) than really doing his job as a dentist. His work seemed shoddy and careless, although my eye is untrained so don't take my word for it (although the other reviewers seem to confirm this). So the main takeaways here: 1) staff may or may not be qualified to be doing the job they are doing. Be aware of that going in. 2) the dentist himself is not friendly. Any small talk he makes is a means to an end, not a sign of legitimate caring. 3) the work quality seems questionable at best, and probably a result of the dentist simply not caring as much about his work as much as he does about airplanes. There are several far superior options in the Houghton/Hancock area, I can assure you. If your insurance is accepted by those other options, I suggest you go there for caring and peace of mind. If you must come here, then be prepared for the points above.

Very unprofessional. 8 months and I am still trying to get the billing done correctly, so many…read morephone calls and it still is not corrected. They didn't bill my insurance and then sent a claim to a debt collector after only a month and never reached out for me for the insurance info again. They also said they were "swamped" and that they couldn't file an insurance claim again. False, I had to finally do a 3 way call with the insurance company to get Aspen to bill them. It's been a nightmare and I still don't have my reimbursement from them bc they sent the wrong x-rays twice! The only positive I have for Aspen is they got me in quickly and the tooth extraction went well. Oh and the office manager has taken my calls but the results are disappointing. I would stay away from ANY Aspen Dental as they are managerially incompetent.

Facility is dirty, not well maintained and was not hygienic…read more Staff, although friendly, was not professional as compared to other dental offices I have used. This includes, but not limited to: lack of introduction, did not explain benefits and procedures prior to service, lack of ppe and professional wear, service was incomplete (first time ever coming for a check-up and not getting the cleaning at the same time, now booked for a separate date that is 4 months out), etc... I will not be back and definitely do not recommend your services.

Can't handle anxious patients or children. Had to leave mid-operation because of my child's fear…read moreand the Dr/staffs inability to care. Strong cigarette smell from staff & they left member information left out for us to see (not our information, someone else's).

Quality of Care Bedside manner…read moreUnprofessional Go anywhere else. Dr. Stanchina should be forced to retire. Don't bring your family or yourself to this practice.

Dr. Ruprecht is as good as it gets. He is caring and goes over everything with me. I have had a…read morecrown fall off and he took care of it promptly explaining why the previous dentist I had not prepared the tooth right. Each time I have something done he makes sure I am good and numb before he starts.

Horrible service. Won't take my son cause he missed an appt. I was in an accident. These people…read moreare totally heartless. Welcome to the u.p

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