After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

Employee named Bobby is also seemly on drugs every time I go in there he always comes out the…read morebathroom with a "powdery substance" around his nose and talks super fast and always acts very shifty also anticipating any fast movements like he's tweaking

Stopped in today to ask a question about a problem with my flip phone. The door had a big lock on…read moreit so we assumed they were closed. Associate came to door and made a rude comment about how he wasn't just sitting there for the heck of it. The screen protector on my flip phone has started to separate from the screen at the fold. I wanted to know if it was a warranty issue or if I needed to go through my insurance. He again made a rude comment about how he would never purchase a phone where the screen folds. I purchased the phone from this store on the recommendation of an associate. I should not be blamed because your company is selling a phone that falls apart after a few months. Will definitely not be back to this location.

I shattered my phone and came here because i was leaving the next day. He said he can fix it in 30…read moreminutes. i came back and was so excited and I left and when I was at dinner I realized that the top right of my phone was lifted and it looks like he have been pressing on it and there is like a blue dot. and then a couple days later my back camera stopped working and then I have black lines going across my screen and I haven't dropped it at all I don't put in my back pocket. nothing else would've caused all these things to happen.

Don't do business with these people unless you want to get ripped off. Stopped at their mall kiosk…read morelast Feb to see if they could replace the cracked screen in my phone. They said they could but would have to order it, which would take a week. After a week, no word from them. I called and they said because of COVID it would take longer to get the part. Then everything shut down. When things started opening up in May I tried to get hold of them but no one would answer the phone (a cell phone number). A week or so after that, my wife was in Pensacola (about an hour drive away for us) at the mall and stopped by the kiosk to ask about the screen replacement. The person there said that the phone number I had was the correct one and to call Khan to get the screen replaced. I called but got no answer. Instead, I got a text saying he was busy at the moment. I texted back asking about my screen replacement. I never heard back.

I had my sons iPhone screen fixed at Sarges. A month later touch screen started acting up and…read morequality was horrible. It had no cracks and had not been dropped since fixed. Sarges refused to honor warranty. We then took to two other places for advice and both told us that this should of been fixed under warranty. They are dishonest and don't stand behind their service. I won't ever use them again.

Kat is amazing! My son dropped his iPhone 6s in the water at the beach while we were there…read morevacationing in Navarre. Kat was able to bring it back to life and even mailed it back to us in Dallas after the repairs. The customer support we received from Kat was second to none and she definitely went above and beyond to make sure that her customers were well taken care of. Will definitely return to Sarge's Mobile Phone Repair if we're ever in Navarre, FL again and need mobile device repair.

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

I got my phone fixed by Eddie and he said a high quality screen was the best for a IPhone 14 and…read morenow my screen doesn't work it lights up but the touch is out of it. DO NOT GET YOUR PHONE FIXED HERE!!!! I'm not the only person !!

I thought my phone was fried, (dropped in salt water), but they were able to retrieve my data!read more

My Samsung s22 started acting up about a month ago--lagging, freezing, shutting down and…read morerestarting. I took it to Verizon to check it out, and they referred me to their online support. The online support told me a few things to try, but could not remotely access my phone at this point, but said they would call me back 4 days later (@ 4pm) after I'd done the things they suggested. They didn't call back, and I went back to the store. They then referred me to Express Mobile Techs. These people are truly AMAZING! After examining my phone, they determined it was the motherboard. After costs comparison vs a replacement with the s25, I opted to buy my phone from them. Taylor then spent a few hours (!) trying to transfer all my data to a computer for backup between the lagging, shutdowns and restarts and then transferred and setup my new phone for me. She was able to unlock some frozen apps and also retrieve text messages that my phone had deleted. Verizon would never have done all of this! Additionally, about 4 or 5 years ago, they were able to retrieve data from my husband's phone that had suddenly become a "brick" while he was working from home! I had forgotten their name and where they were located when my phone went bad. I'm so glad to have found them again and will refer all my friends! I'll be taking in an older desktop for some work soon! They truly are EXCELLENT!

They put a new battery in my android phone & it works Great!They also got the new battery in after…read morea few days & put in my phone. Thank you for your fast & very efficient service! L. Rogers

Just so you know, Christina and Jason know their stuff. My very expensive work computer was totally…read morefried. Would've cost thousands to repair. The manufacturers were difficult to work with and sent the craziest instructions to send the computer back. They packaged it up for me and took care all of the specific instructions. They even included all the diagnostic paperwork and online evidence that it was from a line of defective computer models. I genuinely believed it was the only reason the company repaired it at no cost beyond warranty. Go to Palafox computers for your needs, because your not gonna be disappointed.