Downloaded yelp just to shout out store manager Michael! After getting my new phone I had trouble…read morewith my account due to a store associate that is no longer with the company; Michael was so kind and patient! He went the extra mile to make sure everything I was concerned about was addressed and fixed. Grateful for his compassion and commitment to wonderful customer service, thank you Michael!

We went there to replace my phone. Brad piddlefarted around for 5 hours until finishing at closing…read moretime. Later i found out i was charged for stuff we didn't need and features we asked for like hotspot would cost us more charges and fees. The monthly charges were to be about $55/mo but were actually going to be over $108/mo. The Verizon help guy i talked with on the phone that evening strongly recommended i take it back to the store. The next day i got told about a $50 restocking fee. Brad had totally dinked my account and lost my phone number, phone book, photos and other various stuff. I continued to get billed for the phone and services i did not have for several months. It took many hours on the phone with Verizon to get it fixed..

I thought i would have to buy a new laptop. But a friend tells me about palafox computer. Im very…read moremuch like the work they done. It just had a cracked screen. Works great and not very expensive.

Thank you for your service, computer is performing so much better. Blessings, Chaplain Gregread more

I have searched my brain for something remotely positive about this company and to be honest. I'm…read morecoming up with blanks. Been a customer since 2003 seen some stuff but this location convinced me removing 5 lines was definitely worth the ridiculous fee's we had to pay to get out. Doing business here is similar to be assaulted every month idk clearly some folks are into having a company molest there finances monthly I mean I took me 2 years of GB location before I said "there has to be something better than this". Creature of habit i s'pose not sure but go anywhere that doesn't make you sign a contract I mean the whole business plan is so 2008! 2000 and LATE! Good bye for once and for All. Do better!

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

One star is too much, but they made me leave something. These pepole repaired my phone or…read more(supposedly did for $130) It stopped working less than a month later. Took it back and basically was told I'd have to pay again. I took it to a MUCH CHEAPER place, who upon opening it, found a small screw inside that was left by these so called repair people. Drop them and take your phone to someone cheaper, quicker and more reliabl. They're located inside Walmart on Creighton and Mobile Highway.

After going to 3 other repair places that all told me that it would take a week or more to get a…read morenew screen for my iPhone 11 Pro Max I stopped in at Cellular Nerd. Eric was super friendly, answered all my questions, had the part on hand and got to work immediately. While I was waiting some lady came up and was being very rude. She claimed that Eric messed up her phone. He tried to explain that the part he replaced was defective. He refunded her money and offered to repair her phone again, but she continued to throw a fit and make threats. Eric handled the situation very professionally and even got my phone fixed in the middle of it. I will definitely take all my future phone repairs to Cellular Nerd.

Hostile Owner - Terrible Experience - Lost Hundreds…read more On March 11, 2026, I brought three iPads to Cellular Nerds for screen replacements. When I picked them up several days later, all three appeared to have new screens. BUT wait. However, during our drive to Disney on March 13 right after pick up, two of my three children began experiencing issues with their iPads on the drive to Orlando--problems we had never encountered before. One device had a broken, sticky home button, while the other refused to stay on and charge. After returning from vacation, I contacted the owner on March 25 to discuss these newly observed issues. The owner assured me the repairs were under warranty, apologized, and promised to fix them. When I dropped off the iPads on March 25, Eric, the owner, explained that a stepson or son-in-law had assisted with repairs and made several mistakes, again offering an apology. By April 9, Eric informed us that the home button was fixed, but claimed my child intentionally broke it which is a complete false claim. I asked if he and his son moves the buttons around when he fixes the screens he admitted yes. He also said the iPad that wouldn't stay on or charge likely needed a new battery, with no mention of possible water damage after review of second drop off. Weeks went by without any update, so we reached out again on April 17th. Eric then admitted weeks later he had forgotten to order the battery. On April 24--nearly a month and a half after our initial drop-off--I called Eric for another update. He then suggested the battery was not the issue, and the problem might lie with the motherboard. At that point, he recommended we consider purchasing a new iPad. A new IPAD that had a scratched screen and worked perfectly before the handling of Cellular Nerd. During our conversation on April 24, I politely requested a refund for the iPad that remained nonfunctional after repairs, even offering to return the screen he installed. Immediately after my request, the owner responded by yelling, using profanities and obscene language, then abruptly hung up. I called back right away to express my discomfort and disappointment with their disrespectful behavior, which was entirely uncalled for and unlike anything I'd experienced before. The profanity continued and hung up again. My wife tried talking to him and the behavior continued. My wife and I were so disturbed by Eric's hostility that we called and requested assistance from the Navarre police department to retrieve our devices. My elderly mother whom later retrieved the devices was also treated with disrespect. I am sharing this account to document our unfortunate experience transparently and clearly with Cellular Nerd, supported by our receipt and documented timed date stamps. We are out 100's of dollars and an IPAD that doesn't work. My son continues to cry about it and my family continues to be shocked by the owners disgusting behavior. We regret our decision to trust Cellular Nerd and will NEVER return.

By far the BEST T-Mobile experience I have had in 6+ years as a loyal customer... and this is…read moresaying something quite remarkable because I almost always receive great service. I needed to upgrade my iPhone and iWatch and although I was greeted when I arrived, it wasn't until I encountered Lake that this exceptional customer service & care became apparent. Lake not only extended me a warm welcome, but he listened and then provided me with products and services to meet my needs. Lake's professionalism and products/services knowledge is second-to-none! The friendliness, kindness and patience which Lake extended to me (keep in mind I am on the older side of the spectrum of customers) was also coupled with genuine interest and care--all of which made THE difference to me and this specific experience. I left the store last week with not only an upgraded iPhone, iWatch, screen protector, cords/cubes, vehicle charger and T-Mobile credit card, but also left an extremely pleased, happy and *valued* customer. THANK YOU, Lake... you are truly a Godsend and I sincerely appreciate the heroic customer service & care you provided me. I would also like to give a shout-out to AJ (store manager) for making me feel welcomed and my business appreciated... having Lake on your team of experts is something to behold! p.s. I will be sure to tell all friends, family and even strangers all about this experience and send them Lake's way.

Shout out to Rebeca L at the Tiger Point T-Mobile. Best service ever. I came to T-Mobile after 3…read moreyears, and she made it painless and very easy and most importantly fast. Thank you for your efficiency, and knowledge. ZR

I shattered my phone and came here because i was leaving the next day. He said he can fix it in 30…read moreminutes. i came back and was so excited and I left and when I was at dinner I realized that the top right of my phone was lifted and it looks like he have been pressing on it and there is like a blue dot. and then a couple days later my back camera stopped working and then I have black lines going across my screen and I haven't dropped it at all I don't put in my back pocket. nothing else would've caused all these things to happen.

Don't do business with these people unless you want to get ripped off. Stopped at their mall kiosk…read morelast Feb to see if they could replace the cracked screen in my phone. They said they could but would have to order it, which would take a week. After a week, no word from them. I called and they said because of COVID it would take longer to get the part. Then everything shut down. When things started opening up in May I tried to get hold of them but no one would answer the phone (a cell phone number). A week or so after that, my wife was in Pensacola (about an hour drive away for us) at the mall and stopped by the kiosk to ask about the screen replacement. The person there said that the phone number I had was the correct one and to call Khan to get the screen replaced. I called but got no answer. Instead, I got a text saying he was busy at the moment. I texted back asking about my screen replacement. I never heard back.