my husband and I were very impressed with the service and courteous manner of the employees in this…read morelocation. We specifically were helped by sales manager Kellie Hoff and highly recommend this store to anyone thinking about buying or upgrading your phone. Good people doing good things. Thank you.

Tyler is a goat 100% recommend give her a raise Got my boy…read moreiPhone an iPhone 15 due to her amazing business and polite sales skills. Tyler is a great worker here and deserves to be promoted or given a raise

I was the 2nd customer of the day... they open at 10a. After waiting over an hour, I noticed the…read more1ST customer was still there. Way under staffed & slower than tar drying in January. Total waste of time, do not recommend for any reason. Time is money and they just wasted mine. 1.5 hour wait, as the 2nd customer to walk through door. Total BS

Went to this store to have a replacement phone activated and to see if they could save any data…read morefrom the phone with the broken screen. We walked through the door and people were milling around with no since of order or greeting or indication of where I should go or what I should do. Even a greasy spoon diner will have a sign that says please wait to be seated or seat yourself. After 10 minutes or so a guy with a tablet checked me in and told me I was number 2 in the que. All I could think of was a free stall barn with livestock milling around aimlessly. Not with out entertainment though as a customer service rep was selling an elderly couple into the latest phones because as he said "In 2 years anything else would be obsolete". He went on and on with the hard sell for at least 30 minutes while other customers waited to be helped. After 45 minutes and while the store was really filling up a different person came around to see if everyone was "checked in". Maybe if he had been standing by the door he would have known. I told him I had been waiting quite a while and he told me I was now number 5. I asked why and he rudely said they were now waiting on customers with appointments and in a condescending tone was told I would have to wait. I guess if you are not there to buy a new phone you will be treated as "number two" anyway. I decided to not wait and once in the car which would connect with the phone contacted my wife who told me of a nearby location who actually answered the phone. I went to the alternate location and was warmly greeted the moment I entered the store and was attended to right away. I give this store and the company representatives a minus 5 stars.

Worst customer experience ever......my bill keeps going up....fraudulent charges are…read moresuspected....will go to corporate office from now on

Last March I traded my phone- that was in great condition, for a new phone with a promotion, so…read morethe phone would end up being free. My phone ended up being destroyed by them, So att wouldn't accept it and I was also told that they put my refund under someone else's name. So that person was supposedly getting my $40.00 per month credit. I was told the store would refund the money I was owed, since they messed up. Hasn't happened yet and now the store Manager- Eric, isn't returning my calls or texts. The ARSENAL STREET ATT STORE IS HORRIBLE AND THEY STEAL YOUR PHONES AND YOUR REBATES AND THE MANAGER ERIC IS FULL OF LIES, HE TELLS YOU WHAT HE THINKS YOU WANT TO HEAR AND THEN DOES NOTHING. DO NOT TRUST THEM!

They lie and they lie and they upsell and they lie again I have had nothing but problems with this…read morecarrier. Their service is terrible. The coverage is terrible.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Their website is terrible and when I deal with them on the phone, they absolutely do not do what I…read moreasked them to even though they say they do. I've tried to cancel lines, and I ended up adding a line every time they upsell me without my permission every time.

Allissa is so incredible. She was so helpful and it literally look like 5 minutes to get me the…read moreWiFi I needed!! She was so friendly, sweet, and funny!! I will DEFINITELY be coming back to change my service over from AT&T.

Awesome to see Ghost Armour in Kingston finally…read more Just had everything done to the phone and I couldn't be happier. Robyn's was awesome to deal with. I will be telling all my friends about the service and product.

From the owner: Screen protectors - Phones, tablets, watches, laptops camera, etc.read more