Excellent customer service! I did not find the same rate anywhere else. The best rate available in…read moretown. Highly recommended.

Marianna at the Elmira, NY store is fabulous. Professional, attentive, knowledgeable, and helpful!…read more Great asset to the company!!!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Elmira store today.

I don't like to write negative reviews, but I find myself disturbed by what happened to us on our…read morelast visit. I should say first that the salesperson with whom we worked was stellar and in no way participated in what I thought was a needlessly uncomfortable moment for my family, myself, and for others in the store. This complaint concerns a staff member who seemed like a floor manager and who paired us with a salesperson as we entered. At some point, he directed another customer to some phones along a wall and, in a booming voice, said "Those are the Obama phones." While this reference to a debunked bit of propaganda might be forgivable (the Lifeline program was created in 1984 under Ronald Reagan and was expanded to cell phones under Geroge W. Bush in 2008), what happened next was disturbing. The staff member continued, saying something close to the following: See, everyone stopped talking! Indeed, everyone had. Some tried to make jokes. Others stood in silence. The tone and language of the staff member made it clear that he intended to be purposely provocative. While I have no problem with political speech, even political propaganda, this was a place of business and that uncalled-for provocation interfered with a legitimate transaction. My family saw what was going on and was uncomfortable, but we remained in the store because the salesperson we were working with happened to be gracious. We will, however, think twice about setting foot in that store again.

Verizon and other wireless cellphone providers usually get a hard rap for service and prices. I…read morehave to say the last time I went in here to upgrade my phone I received really good service here (last month I think). The manager took good care of me and all the staff members working in general were very friendly and went out of their way to be helpful. I was not pressured to buy services or products that I did not want or need and the manager worked with me to find the service that was right for me...which was just an upgrade with my phone and including internet. He talked me through the mail in rebate and told me exactly what I needed to do in order to get my rebate including cutting the box rebate off the box for me and taking care of my receipts etc. I bought a cover and screen protector which he took the time to install for me. He also took the time to transfer all my contacts and my pictures from my old phone to my new phone. It was obvious that he loved and enjoyed his job by the way he treated his customers. Wait time in the store was not that long at all. The store was clean and inviting and I was greeted by happy workers the moment I walked into the door. Very nice and positive overall experience.

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

Very good customer service, good at communication. Didn't actually fix my laptop screen, replaced…read moreit with a part that did not match the original apple part. The screen glitches now and wont shut off completely so the battery of my laptop is always drained.