Deceptive Sales Tactics, Unauthorized Account Changes, & Poor Customer Service
I recently visited this AT&T store to purchase a new phone for my son and had a frustrating and deceptive experience. The sales associate informed me it was store policy that I could not purchase the phone outright and had to use an installment plan, with the option to pay it off after 90 days. I later confirmed directly with AT&T that this is not company policy.
While still in the store, I checked my AT&T app and discovered that my account had been upgraded without my consent to the highest-priced service plan, along with additional charges for features I never authorized. I immediately asked the sales associate to correct this, but she flat-out refused to assist me.
After leaving the store, I contacted AT&T online support and was able to fix the unauthorized changes within an hour -- but this situation should never have happened. I also requested the store manager's contact information while there, and that request was denied and only his name was given.
I've since learned that some store representatives earn bonuses by enrolling customers in higher-priced plans and unnecessary add-ons -- which appears to have been the motive behind this incident. If you read other reviews on multiple sites, this appears to be a pattern.
I strongly urge anyone visiting this location to be cautious. Review your account details in real-time through the AT&T app, ask direct questions, and confirm anything you're told with AT&T's official customer service. Unfortunately, not everyone here operates with honesty or transparency. read more
