1 Star - This Verizon Store Is a Disgrace…read more This specific Verizon store should be ashamed of how it operates. I came to pick up my SIM card after switching my service, only to be told at 6:15 PM that they were "closed," even though their posted hours say they close at 7 PM. Doors locked. No assistance. No accountability. We're in the middle of a snowstorm, and I need working phone service to stay in contact with my family. Instead, this store chose to shut down early and leave a paying customer without communication. That's not just poor service -- it's negligence. A Verizon store represents the Verizon brand. If this is how they operate, it reflects badly on the entire company. Taking customers' money is easy. Providing actual service when it matters is what counts -- and this store failed completely. I will be filing a formal complaint and warning others to avoid this location.

The giant sign outside that says 'Any person Any phone any condition!' Is only for new users or…read morepeople who want to upgrade and change their plan to the 'newest' most expensive (but they'll try to convince you like the worst used car salesman that it's not) plan. We had a broken phone WITH INSURANCE and that wasn't even good enough to meet their advertised plan. When the salesperson attempted to explain the upgrade options for our phone with FULL INSURANCE BUT STILL NOT ELIGIBLE FOR THE ADVERTISED UPGRADE SOMEHOW, they explained that we could 'pay off' our current phone and then, and only then, would they be able to tell us what we were eligible for in trade-in. So, pay off the phone in full between 200-300 and then they tell us IF we qualify for an upgrade and for how much and it 'could be anywhere between 300 and 1000 depending on the plan' (and here they took another opportunity to try and hard sell an entirely new plan even though we only needed a new phone). Finally out of exasperation we asked to just get the 'old' replacement phone with the Insurance we have fully paid for, but, that is a separate service NOT HANDLED AT ALL BY VERIZON AND YOU HAVE TO CALL AND SET UP AN APPOINTMENT! Just terrible horrible no good very bad service from a customer perspective. It may not be the employee's fault, it seems like Verizon set them up for failure with all of the ridiculous rules and plans. In any event, we just walked over to AT&T and traded everything in without a challenge or upsells or bs. I'd avoid this store and Verizon if possible.

This location is not to far from my home, and I wanted to avoid going to the location inside…read moreconcord mills mall. I only really stopped in to get my free t mobile picnic blanket, so I wanted the least amount of interaction as possible. It was approximately 10:30 am on a Tuesday morning. T mobile is always giving away free merch but I've never gone in to claim anything until today. I walked in a rep asked me if I was there for the blanket, and showed me where to go to get it. I received my blanket and was out in no time! Idk, I always think when something is given out for free it's a hassle to get, but that was not the case. Now that I know how easy it is to get the stuff I'm inclined to participate more! The lady that initially asked if I was there for the blanket was not the friendliest, but the guy that gave me the blanket was pleasant.

Store 4382 in Concord Mills Mall I addressed the problems…read morewith Max Learner yesterday after attempting to get a T-Mobile account online for a week. Max is the man. He may not be the only one at the store who is good with customers, but I am glad I had him fix all the problems I was having. 5 stars for him and the store.

Horrible customer service I came in to turn in a phone explained to the rep and he didn't listen to…read moreanything I said. He went to process a trade in for a new promotion when I went to tell him he's not doing what I'm asking he got mad. I then go to tell him I talked to ATT and they said I can just turn the phone in to the store. He went to talk to the manager and the manager Reginald Stamford comes out and walk pass me and said no we don't take phones it's been to long. I then told him that Att said I could and the account is noted. He said it doesn't matter we don't take phone in. They don't know what we do here we're his words! Horrible horrible customer service from the rep to the manager no wonder why they get the worst reviews! Att run with these people will surely lose out on a lot of business!

Nightmare of an experience. I came to upgrade my phones. The lady got me to sign up for internet…read more She assured me that my bills would go down with a bundled service. She took forever to get us signed up. During the whole time she was giggling and I came to realize she was on facetime talking with her friend while signing us on. Well I just got the bill. While we normally paid $299 a month after she made her adjustments our bill skyrocketed to $550. I now on the phone with AT&T for the last hour. The service represented said he was embarrassed as to how poor of a job she did and is working to get this rectified.

T-Mobile Tuesday giveaway was personable and professional + prompt. Trust we've went to other…read morelcoations in other states and they are testy about having the phones and pressing Redeem. Especially Chicago with a surly delivery about the matter. Not here. Each rep was polite and conversational The bags left much to be desired. They are nothing like previous insulated grocery totes nor the big IKEA style oversized bag. The quality of these canvas bags is subpar at a minimum.

Allison is the worst and rudest manager I've ever worked with. I wanted to go somewhere else to get…read moremy phone but Fernando saved the day. If she's the manager and he's the regular worker they should switch positions. I'm dead serious too. He literally made everything smooth and easy but if Allison is there and you see this PLEASE RUN SHE IS SO SNOTTY AND DISRESPECTFUL! Thank you!

Had a broken iPhone 17 Pro Max screen that needed to be fixed ASAP. Perfect Screen answered right…read moreaway, confirmed they had the parts in stock, and got me in immediately with no appointment needed. They gave me honest, straightforward pricing over the phone with different repair options based on my preferences. The repair took about 40 minutes, and the staff was friendly and professional throughout the entire process. I would definitely recommend them over any other phone repair shop in Charlotte if you're looking for quality service and a great customer experience. I'll definitely be returning for any future repair needs.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

No refunds! I purchased a cell phone cable that didn't work yesterday & the manager/worker assumed…read moreI did something to the cord as to why it wasn't working. The receipt doesn't show a return policy...only posted on a small sign at the kiosks. If the product doesn't work, consumers should be entitled to a refund; especially, if they are visiting from out of state and would not have the opportunity to swap out another defective item. Best option is to make sure your products work, mention the no refund sign, and stay professional by not accusing consumers of breaking an already faulty product. Best of luck!

This place is a scam! This place fixed my phone. One week later the screen went bad and they wanted…read moreto charge me again after they told me I had a 30 day warranty.