Awful, I went in because I got an iPhone with an eSIM card and wanted to switch from straight talk. The person who helped me set me up for a business phone plan ( I don't have a business) and for a ton of extra stuff I don't need - costing $180 dollars!! When I called to complain, they couldn't refund me but promised my next bill would be lower and it was but my 3rd bill went up $20 dollars from the 2nd. Trying to talk to anyone on the phone is impossible BECAUSE of the business phone plan. read more

If I can give less than one star , or negative. I would. My husband and I decided to give At&T a try. Signed up the service one month ago, have visited the office three time for crazy problems can't solve online. First was the bill problem, service stopped the second day we just open the account. Came in for almost two hours to fix it!!! It was the third visit in one month today. We came in and spent almost two hours for the billing problem we can't fix online by ourselves. We waited they talked with AT&T representative on the phone. After one hour, no single problem was solved. Just a simple multiple line discount, they cant figure out how to get it work. And they said it was out of their control. ATT representative said either we wait for another hour or come back tomorrow. Sure , like we dont have any other better things to do than waiting in the Att office! Well, we give a try, decide to switch the carrier.Enough is enough. For the simple life , stay away from AT&T and carbodalE office ! read more

I don't want to take up too much time but want to share an experience. So I am an AT&T customer. I was using a prepaid plan and switched to a post paid plan. Not the best decision but I wanted to support the middle man and pay my phone off over 2 years. I care about small local jobs. So when I switched from prepaid to postpaid, autopay was not shut off and the AT&T began charging me for 2 lines instead of 1 line. Yeah they were charging me for a line I wasn't using. I spoke to the people in this store and they refused to do anything about that insisting that it was my fault. Not very good customer service. The computer failed to switch auto pay off just so AT&T could steal money from me. Then, I spoke to the people on the phone (611) and those people could not access my account because their security is way to extreme. You need a passcode for your pin nowadays. That is not very easy. I ended up having to switch my card just so I would not lose the 56 dollars every month for a line I wasn't using. My other postpaid line that I do use is 85 dollars and I kept it. Well that other prepaid line has just become an orphaned account with no access. Far as AT&T knows, my card is still active but it isn't. They tried stealing money out of my account. This should be illegal! AT&T is in violation of three sections of their own contract including 5.5, 6.4.1 and 6.5.1. I have not attempted to take them to court because as mentioned previously, I care about jobs. People need money to eat and survive in a capitalist society. But I hope this review of mine has helped you. Do not be swindled by AT&T. I cannot speak on behalf of the company but this in particular store is a madhouse. read more

Went in ; was told by 3 people that they would be with us in a few minutes, there was a girl at the counter just coming back from lunch as we were entering; she stayed there, never came to help us. The manager had been waiting on another customer when he was finished, went in the back for 10-15 minutes then came out; got defensive when I asked questions regarding a phone; will not be back read more

If I could give less than a 1, I would! This store and AT&T should be ashamed of the service they provide. Me, my wife , and 3 kids all went into the store on March 24, 2018. We we looking to add a line to my acct. Store clerk told us we could add a line and if I purchased an iPhone 10 outright, I could get a Galaxy S9 for half price. I purchased the iPhone 10 with cash that day and expected to get the Galaxy S9 at half price. Got my 1st months bill and found I was paying full price for the Galaxy S9 as well. Melissa in the AT&T credit department informs me that the promo was not set up correctly by the store clerk and the store would need to fix the issue. I have tried to call the store over 300 times and nobody answers the phone. I have called customer support over 20 times and they cannot help me. I now have spoken to the retention department three times, and they have entered three tickets and promised to call me back within 48 hours each time. I have never received a call back. I now have to drive 4 hours back down to Carbondale to try to get this issue resolved....no guarantees! AT&T has been terrible to work with, and that is as nice of a statement as I can make about this company. Needless to say, we are switching providers for our 5 lines with the exact same package, and are going from $406 a month down to $179 a month. Should have made the move long ago. AT&T and the Carbondale store sucks!!!! read more

I am AT&T customer. I purchased MY phone & accessories from this store. I purchased my glass shield for my phone there. I received another from the manufacturer which AT&T sales. First thing I noticed or smelled.... that was coming from the sales person at the door was he reek of the smell of marijuana. I walked in and asked sell person do I really have to be signed in because all I wanted was to have my old screen removed and the new one placed on. He immediately asked me if I purchased it there.. I reply no...and before I can explain to him my story His answer was no ....I can't really help you...cause If he broke it the store can't be reliable. I said, okay. I understand that...would you be able to put it on for me. He hesitated. Than said, no I can't help you. My husband proceeded to ask him... how many have you broken putting it on a phone? He looked at us and didn't give us answer. I immediately agreed with my husband's question and waited for answer. Than with out a heart beat he LOOKED at ME and told me ...well, I WAS going to help you...but now I ain't. Cause I don't like your Attitude. You are being condescending and rude. I don't have to help...you can leave...there is the door. I was totally "SHOCKED" I said, excuse me...'WHAT' What did I say to you...that was rude. He wouldn't give me a direct answer. He proceeded to tell me there is the door and to leave. I asked him...I would like talk to a manager He told me...sorry I am the manger I asked him his name, he told me his fist name real quick. I asked him...I would like his full name and the number to district manger to that store. He refused to give me his name again. He told me nope, I don't have to give you anything...leave. At this point I was so upset and raised my voice The other sales person told me I was raising my voice and distracting the other customers to please leave which I complied and left. I have never ever in my life had such bad customer service as this store has given me. Incident happen on: 12/09/2017 at AT&T Carbondale, IL. read more