Trying to stop billing on my account that I canceled two days before payment was due.phone…read moreassistant was totally rude and had too many reasons why he couldn't stop billing to my account after I cancelled everything this is why I will never use T Mobile again taking money without giving service

Well after having service for many months i am very disappointed . We were advised day of signing…read moreup free phones 2x unlimited service plus phone insurance set price 55 plus magenta . Well phone service is has been spotty at best . I have been overcharge every month by 50.00 or more . When inquired @ store agent advised manager was not available to correct said issue 2x inquiry . Still no manager contact . To bad verizon was so expensive id be gone . Shame on you T-mobile .

I personally had a wonderful experience here last week. The staff was SO kind, patient, and…read moreknowledgeable. I came in right before closing and what I needed help with was going to take a while. They did not mind at all and walked me through the process and going out of their way to make sure I got what I needed. They could have easily told me I needed to wait or come back or call the customer service line. However, you could tell they really valued finding a solution to my situation. Again, they were incredibly nice and helpful. Highly recommend!

Great service and great people. When I showed up frustrated with my last provided they had helped…read moreme set up a new reasonably priced plan

Amazing customer support, stayed open kate and went the extra 1,000 miles with helping me. Not only…read morethat, they are great people with knowledge and experience and a trustworthy place to bring your electronics for repair. They cover a wide range of devices and antiques too! So happy I decided to go here and hope you do too!

Best place in Bismarck to fix your broken phone. Quick and good prices. Many tips and very friendly…read moreservice.

I visited the store today and they do really only take about 20 minutes to fix your phone. My…read moreiPhone 5s screen cracked and they fixed it for approx $127. The reason they got a 3 rating from me is that my phone was on the fritz for a while--apps were opening, it would type without me pressing buttons--but the problem seems to have been fixed by me turning the phone on and off again a few times. The woman working there was kind and said I could bring the phone back if I continued to have issues.

An absolute nightmare. Been in 3 times to get a phone line working over the past two months…read more(service kept getting cut off because it wasn't set up properly). They never solved the problem, they just charged me money and the service doesn't work, then tell me I can't have a refund. I went to another carrier. I would avoid this place at all costs.

From the owner: AT&T, serving over 81 million wireless customersread more

I've been a Best Buy customer for many years and have enjoyed the service and quality of products…read more That said, my most recent encounter was less than pleasant. While my sales agent/manager Tracy Ackland was exceptional, trying her best to work out a complicated delivery and relocation of a washer, we were not able to come to a perfect arrangement. However, I was assured a morning delivery would be manageable tomorrow. Instead, I got an AI response that my delivery would be between 2:30 and 6:30 pm. This was unacceptable so I called in to request an earlier delivery. 1st of all, your AI service is the worst I've ever dealt with and it took me 1/2 hour before I could reach a human. I should have stuck with dealing with the bot, because the human was clearly less qualified to deal with a customer complaint than the bot. Rude, foreign, unapologetic, unwavering, unhelpful, rude. You have completely inconvenienced me by this and I will likely cancel my credit card and take my business elsewhere in the future. Once again, Tracy was magnificent. Everything else about this experience was deplorable.

Answer the phone!!!! Next to impossible to to actually speak to someone in the store. Completely…read moreunacceptable for a business.

Not only was the gentleman who rang my transaction incredibly rude, but they do not support what…read morethey sell. On Nov 8, I spent $150 on Call of Duty Black Ops Prestige Edition. The radio controlled car is defective. I called and rather than saying, "Bring it right in." They said, "You need to call Activision." Apparently they do not believe in taking care of their Customers. I will not be back. I believe in supporting small business, but I can buy the same games at Target or Walmart and get better service.

I was in the Game Shop store in Kirkwood Mall Bismarck ND on Sat May 6th with my 4 year old. He saw…read morea set of action figures Spiderman, Captain America and Iron Man. He just had to have it! I don't like spending too much money on toys for a 4 year old, but the price on the shelf where the sets were stationed read, $19.95. So I said "ok" to the toy. Once I had it rang up at the register, it was actually $44.95! I told my son that it was too much and not the price I thought it was, he almost cried. To my shock (we cant find great customer service anywhere nowadays) the cashier (I think his name was Jason) asked where had found it, I showed him and he apologized for the error and because it was "their" fault in placing the sets in the wrong spot, he was gonna give it to me for the price I though it was, $19.95. I mean like, WOW!!!! with taxes, I paid a little over $22 and my son was super happy and I am forever grateful to have experienced such great customer service. Thank you.