Came here on a Sunday afternoon. Extremely poor service here, and I give a lot of leeway for retail…read morehaving previously worked it myself. Walked into the store and none of the staff acknowledged I was there. There was an employee on the phone, but he didn't say anything to me. I stood there for 15 minutes waiting, and another couple came in, and he said he would help them. We made eye contact before the couple came in, so it's not like he didn't know I was there. I just wanted to see if I could swap out my iPhone for a new one, but apparently they didn't want my business. There were four employees working and no one even spoke to me. Also no one wears masks here and I got daggers for wearing a mask inside. I ended up leaving after no one bothered to help me. Left without interacting with one employee lol. Don't come here.

Went to upgrade our phones after looking on line. On-line it said we would get $1000 trade in value…read moreon our iPhone X's. When we got to the store we were told that was only for new customers and that we would only get $300 for them. That meant our phone bill would go up approx $66 per month for 2 new phones. That is unless we updated our plan which means they would charge us an extra $5 per month per line and then give us a $400 trade in for the old phones. Seriously?!?! This is how Verizon treats customers that have been loyal to them for 8 years! Won't ever go back to Verizon. The most expensive plans and they show no loyalty to their loyal customers. Went to US Cellular. Got our phones free and our phone bill will be less than it was with Verizon!

Sales person at the Beaver Dam Store was not even trained properly, lied about billing dates , put…read morea lock on my phone for 2days. UNABLE TO USE. Wanted and asked if I could keep my old number. Yea that was 3 days to get that fiasco straightened out, another 3 days no calls in or out. This all going on during the Thanksgiving week. We'll most people are Closed for Business. Tried to set up auto pay a couple of days after purchase took over a week since Holiday. Then sales person said wait until first bill then we can set it up. Low and behold they set it up for the 17 of every month. Contacted billing and set it up for 20 or 21. They sent me not 1 but 3 Identical letters stating 20 or 21st of every month you will be billed. They decided to bill me on the 17th which caused an overdraft fee. WONDER COMMUNICATION. THANKS US CELLULAR. EXCUSE ME THE LACK OF.

This is the worst us cellular to go to. If you want to be lied to and have them do fraudulent…read morethings on your account that they never explain to you the go here. Otherwise run. They also always have a 1-2 hour wait always.

Victoria. Was absolutely amazing to work with. Very knowable and freindly. Answered all of our…read morequestions. .

I've gotten 2 phones fixed here, they are super friendly. They have many options of cases, I like…read morethe bling ones. Bought a temper glass from them and the worker put it on my phone for free, other places charged me like 5 dollars to put it on my screen.

Terribly misleading website information & even worse customer service.read more

Very fast and friendly service. They fixed the screen on my iPad in a few days for a reasonable…read moreprice.

The mall is a bit too crowded for my tastes, mid-Pandemic, but if you do have to be be in here for…read moreany other reason and you need to replace the glass on your phone, Pit Stop Fix is convenient. The prices are comparable to the free-standing phone repair chains, but for the common replacement repairs this place is faster. If he says come back in half an hour, your phone will be ready in 25 minutes. They've also got some really ugly sparkly phone covers if you're into that sort of thing. I don't want to know you if you do.

Just not Really a good place to purchase from. Rudeness, Intimidation of customer, Unqualified…read moreindividuals. Buyer Beware. The store in Beaver Dam, WI is a Waste of Time. Go to different stores.

I was in the Berlin Store yesterday with a friend of mine who wanted to look into a new cellphone,…read morewith NO IDEA what she wanted. Mary Jo was the employee who worked with us. She explained the different phones available, detailing the different features. She answered EVERY QUESTION {WE HAD MANY!} and left happy with our purchase. Nancy {my friend who bought the new phone} was a bit confused today, so we went back to the store. Mary Jo was there and she answered EVERY QUESTION Nancy had. Mary Jo was kind, courteous, knowledgeable and very patient with us. Please don't let her move on to another career---SHE IS A KEEPER! Sincerely, Dennis Klak