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    AT&T Store

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    6 years ago

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    Verizon

    Verizon

    2.3(6 reviews)
    0.4 mi
    Available by appointment
    Shipping

    The general service is poor. I purchased a new iPhone 16 online for pickup in the store. I went…read moreahead and paid the full amount on the phone ($999 plus tax and fees) outright. My stepson is a student at Auburn and it was for him. I set him as an account manager with authority to pick up the phone. When he arrives the next day (after I had received the message it was ready to pick up), they had the phone but tried to charge him again for the phone. I sent the receipt to him to show the agent it was paid for. They still would not release the phone without payment. The agent said to wait for the manager later that day. I called Verizon customer service and they tried to call the store to find out what was wrong. Nobody would pick up the phone at the store (we found out why later on and it was not due to being busy). Later that day, I got a message saying the phone was picked up. However, when I checked with my son, he had not picked up the phone. I called customer service again and spent an hour on the phone. The online customer service people were inept as well and could not figure out what the problem was. So, at this time, they have my $1k+ and I have no phone. My son made his way to the store after that hour and passed his current phone to the agent so I may speak to them. Here is what I was told: 1) the manager would not be in today and that was known. 2) there is not a phone in the store!! WTF??? So all those "calls" to the store were funneled to a number nobody will see. Cameron (the latest agent at the store) is the one bright spot in this horrific deal. He tried for over an hour to manually release the phone to my son. However, Verizon would not allow it. So, we are still at the point of Verizon having my $$$ and no phone for my son. I am told the best thing to do is cancel the order to get the refund and not to have in-store pickup. But wait... there's more!!! I call customer service again. I get passed around from person to person. All I want is the phone order cancelled. I get the runaround for over an hour being told they cannot cancel the order and only the manager can do that at the store. They offer to give me the direct phone number to the store (remember, the one that nobody will answer). I filled them in on that little secret and they acted surprised. After an hour, I asked to speak to a supervisor. At that time, they decided to disconnect the call. Better yet, it was now "after hours" and they refuse to return the call. So, I sit here telling you this because the first person at the Auburn location was either unable or unwilling to do their job. It was known the manager was not going to be in but she tells my son to "come back later today when the manager is in". Do not go to this location. I am also in the market for a better cell provider. A barrel of monkeys could perform better.

    Showed up in the middle of the day today. Waited nearly 30 minutes and not a single employee…read moreacknowledged me as I stood in front of the door. Employees assisted multiple customers who entered after me, but continued ignoring me. At one point, all employees were in the back and not a single one was in the main area with some of their merch. Will be switching to at&t now

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    Verizon
    Verizon
    Verizon

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    i Fix and Repair - Cracked back glass? #WeCanFixIt

    i Fix and Repair

    2.6(22 reviews)
    3.9 mi
    $

    Had a cracked screen on iPhone 15 pro max. Was asking for almost $400 to fix the screen. He ended…read moreup fixing it for the price of the other store. Needless to say I dropped the phone again with an otter box case a week later and he says that my case is broken and I'll have to pay full price for repairs. My case was not broken prior to the initial repair. And you used knock off parts. Said I had 30 days for free replacement if there wasn't any water or crack screen damage. All lies

    I brought my ipad in with a cracked screen and he gave it back and told me "my ipad was bent" with…read morehalf of my screen not working,. I brought it back and told him and he responded that he put the wrong screen on there and he had to order a new one. I waited three days for a new screen gave it to him to fix again and he gave it back and a few days later a line pops up in the middle of my screen. Called him to get this fixed and he tells me he wont fix it because it is something i did. He would not give me the manager's number and he even hung up in my face. Idk about yall but a cracked screen should have been a easy fix i have never cracked my ipad before and i never had any problems with it. He not only gave me my ipad back bent but he also would not admit he made a mistake! I was so pleasant with him and gave them many chances to get it right and even bought a new case from them. DO NOT GO TO THIS PLACE IT WILL BE A WASTE OF YOUR MONEY!

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    i Fix and Repair
    i Fix and Repair - We know you want to take care of your screen, that's why at iFixandRepair we will repair it and it will look great!

    We know you want to take care of your screen, that's why at iFixandRepair we will repair it and it will look great!

    i Fix and Repair - With 100+ locations Nationwide, here at iFixandRepair, we specialize in cellphone repairs and other smart devices such as tablets, computers

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    With 100+ locations Nationwide, here at iFixandRepair, we specialize in cellphone repairs and other smart devices such as tablets, computers

    AT&T Store - mobilephones - Updated May 2026

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