My iphone6s was cracked to pieces and they did a very nice job. They will price match other places!…read moreThey do ask for your passcode because they have to check to make sure everything is working (camera, settings, etc). If you don't want to give it to them, they will not be held accountable if anything doesn't work afterwards. You have a 90 day warranty and I got the glass screen protector for half off. $99 to fix it and $15 for the glass screen protector. My total came out to be $125. At most, it took about 20 minutes. I left for the coffee shop and he was waiting for me outside when I came back. Also, I just happen to have my dog with me and thankfully he let us both in. If not, my screen would have gone unfixed today. So far everything is working and no cracked screen anymore!

I thought I had killed my iPHONE XS by accidentally putting it in the washing machine. The people…read moreat Cellairis repaired it quickly and properly and reasonably . It works great again. I would recommend them to anyone with a cell phone problem.

You love the way it smells when you get there. I recommend that you try it. What place to eat and…read moreenjoy yourself Great products

Best shop in the great state Alabama! Walked in and was greeted by the staff which was extra…read morefriendly and knowledgeable. They answered all my questions with patience as I'm not the most tech savvy. While repairing my iphone screen they mentioned my battery was swollen a bit so they gave me a discount on a battery replacement too! I was in and out in 30th minutes. Highly recommend!

I came here to get my iPhone 11 screen fixed, did not appreciate the price after taxes and all…read morebeing almost $99 dollars. Plus the screen began to say it was not recognized as a "genuine part"

Representative was efficient and personable. He explained the process and my options. He answered…read moreall my questions with patience. Quick return of my phone with brand new screen while I waited.

Dont bring your IPHONE into this store. They will put not true Apple Products even you pay extra…read morefor them. And when i addressed a refund they told me no they wouldnt replace my battery.

Yesterday I dropped my phone and cracked my screen, and so I called Cellairis and they sid they…read morecould fix it in 10 mins. So I went in and OMG! Just like that it was fixed , the gentleman was nice and I got a tempered glass for my phone, and I'm using my case too!!! So thank you for your fast and efficient services! They come recommended!

We were told they had the part needed to fix a broken phone screen. Have to use this place for…read moreinsurance. Drove from Columbus about 50 minutes to be told we'd have to come back because they close in an hour. We could have been there earlier if they would have told someone DRIVING ALMOST AN HOUR it takes an hour and a half. The employee had a bad attitude. No, "I'm sorry about that " or anything. He obviously is paid by the hour. We are on the way home with a still broken phone screen. We're not making two two-hour trips, so he has to wait until Columbus has a screen. Oh, and Columbus has a worse score than Auburn.

Very clear communication and helpful service! Went above and beyond explaining options and the…read morecourse of action! Would recommend

Great experience people were polite and very knowledgeable would tell anyone this store is the…read moreplace to go.

Received the wrong size phone from AT&T, was informed that I could take it into an AT&T store and…read moreexchange it without it being opened. Made the trip, over 30 minutes away, to find out they were unable to accommodate, not being a corporate AT&T store. That's fine, where I have a big issue is that the manager was completely dismiss myself and play go back home and left the representative (who is trying to help and trying to figure out a way to make it work) standing there and condescendingly tells her quietly "nah, I'm good. You got this. I already told you the deal", then leaves while smirking(I'm guessing at how she's simply not going to make progress) As a customer, this is extremely aggravating and annoying, because he's wasting her time and my time. I appreciate the fact that she tries really hard, and my advice to her would be "maybe he has some technical knowledge for you to learn, but definitely don't pick up his people skills". It takes a lot for me to write a negative review, I try to give everyone the benefit of the doubt. This manager was just unprofessional and was more interested in flexing his power and teaching her a lesson and actually trying to help the consumer.

The general service is poor. I purchased a new iPhone 16 online for pickup in the store. I went…read moreahead and paid the full amount on the phone ($999 plus tax and fees) outright. My stepson is a student at Auburn and it was for him. I set him as an account manager with authority to pick up the phone. When he arrives the next day (after I had received the message it was ready to pick up), they had the phone but tried to charge him again for the phone. I sent the receipt to him to show the agent it was paid for. They still would not release the phone without payment. The agent said to wait for the manager later that day. I called Verizon customer service and they tried to call the store to find out what was wrong. Nobody would pick up the phone at the store (we found out why later on and it was not due to being busy). Later that day, I got a message saying the phone was picked up. However, when I checked with my son, he had not picked up the phone. I called customer service again and spent an hour on the phone. The online customer service people were inept as well and could not figure out what the problem was. So, at this time, they have my $1k+ and I have no phone. My son made his way to the store after that hour and passed his current phone to the agent so I may speak to them. Here is what I was told: 1) the manager would not be in today and that was known. 2) there is not a phone in the store!! WTF??? So all those "calls" to the store were funneled to a number nobody will see. Cameron (the latest agent at the store) is the one bright spot in this horrific deal. He tried for over an hour to manually release the phone to my son. However, Verizon would not allow it. So, we are still at the point of Verizon having my $$$ and no phone for my son. I am told the best thing to do is cancel the order to get the refund and not to have in-store pickup. But wait... there's more!!! I call customer service again. I get passed around from person to person. All I want is the phone order cancelled. I get the runaround for over an hour being told they cannot cancel the order and only the manager can do that at the store. They offer to give me the direct phone number to the store (remember, the one that nobody will answer). I filled them in on that little secret and they acted surprised. After an hour, I asked to speak to a supervisor. At that time, they decided to disconnect the call. Better yet, it was now "after hours" and they refuse to return the call. So, I sit here telling you this because the first person at the Auburn location was either unable or unwilling to do their job. It was known the manager was not going to be in but she tells my son to "come back later today when the manager is in". Do not go to this location. I am also in the market for a better cell provider. A barrel of monkeys could perform better.

Showed up in the middle of the day today. Waited nearly 30 minutes and not a single employee…read moreacknowledged me as I stood in front of the door. Employees assisted multiple customers who entered after me, but continued ignoring me. At one point, all employees were in the back and not a single one was in the main area with some of their merch. Will be switching to at&t now

Had a cracked screen on iPhone 15 pro max. Was asking for almost $400 to fix the screen. He ended…read moreup fixing it for the price of the other store. Needless to say I dropped the phone again with an otter box case a week later and he says that my case is broken and I'll have to pay full price for repairs. My case was not broken prior to the initial repair. And you used knock off parts. Said I had 30 days for free replacement if there wasn't any water or crack screen damage. All lies

Don't take your electronics to this business. Contacted business by phone 2 days ago and was told…read morecost would be $55 for battery replacement. Arrived today (Walmart - Hulen) and was told that the costs would be $135 because "they only had the expense battery". When I declined service the clerk then made a phone call and said that he could complete the repair in 45 minutes to an hour. I agreed, filled out paperwork and left my phone. I returned 1:15 hours later and nothing had been done to my phone. I asked for a refund and my property back twice and was ignored by the clerk. I then informed him that if I was not issued a refund and my property returned that I would call the police. At that point, another customer stated that he would not issued her a refund. The clerk's response was that "we needed to calm down and just wait". He placed my phone on the counter which I picked up and I proceeded to call the police. He then agreed to a refund, but stated that myself and the other customer were not doing good business and being unfair! In what world? I prepaid for services not rendered and as the customer have every right to request my property and money back. The company does does not operate in good faith!

Happy about everything except for salesperson messing up my screen protector. He tells me not to…read moreworry and to register the product with Zagg and that they would send me two screens overnight. Not true. I registered it and had to pay $8 for five day shipping.

Tanisha is the rudest person I have ever met. I walked in to get assistance because my phone has…read morenot had service for 2 days now and when I walked in to get help there was no welcome or anything she just talked across the room telling me to restart my phone with an attitude before I even said anything. If a restart would fix the issue I wouldn't be in the store asking for help. I said alright and left to change providers because that kind of customer service is not acceptable. Especially from a "Manager" if you could even call her that.