Customer service is severely lacking. I'm a supervisor for a call center and granted while the…read morebusiness' are totally different. I understand basic customer service. They don't have it. Today I went to Marley's House, not my normal smoke shop, for a replacement glass for my Valeryian 3 tank. They did not have glass for my tank so we tried to adapt some of the glass they had there but none fit. I ended up buying a TFV9 SMOK Tank for my mod which at that time their selection for tanks was also very minimal with an option of only 5 or 6 choices. I went with a mid grade option, priced at $40 dollars, which is standard value for a product like this. However, I was sorely disappointed with the product as the tank had leaked fluid through the coil or tanks faulty gaskets and soaked my pocket with vape fluid. I have had a bad history with SMOK but hadn't heard of this product so wanted to give it a shot. Also was not provided with a receipt. Welp, my mistake. Should have waited till I could go home to my standard smoke shop. Decided I would head back and see how they would make this purchase of a faulty product right, I expected a refund and requested one upon entry of the establishment. A young kid greeted me and seemed frustrated by my request. I was more than pleasant because I understand it's not his fault or the business' but that these things happen from time to time. Didn't matter. Soon as he heard refund he got, well not an attitude, but certainly shifted his demeanor. He started sucking his teeth saying, "oh yah I'll have to check on that for you. I don't think we do returns or refunds." No sign posted anywhere that purchases are final might I add. After a brief call with his, what I assumed manager, which began on speaker but after his "manager" asked when I came in, which I told them just earlier today and the rep explained the situation he started spewing obscenity's at the rep and he then took him off speaker so I heard nothing more of that conversation. He came back and told me he would have to try to change the gaskets and coil to see if it was just a bad part and was still good. Still refusing my refund. I agreed as, again, still trying to be cordial and pleasant. He spends 10 minutes figuring out how to take the thing apart. Also at this point the kid has stopped even looking me in my eyes which was incredibly disheartening and just rude. Replaces the parts and just sets it in front of me stating we have to wait a bit if I have the time, also to hit it like crazy for whatever reason. I didn't. Just blew into the device. Set it down and asked what would happen if I leave and get another pocket soaked with vape fluid. He said he would check, called his boss, and mid conversation the device started leaking again. I brought it to him and showed him the leak. He told the manager and the manager said STILL no refunds. Have to swap the product for the same thing. I told the kid I refused any exchanges as I have a bad past with SMOK and already knew the rest would be the same. So I really just wanted my money back, which I explained. The rep refused and stated it's on the receipt that all sales are final. There are no signs anywhere and well, I wasn't given a receipt so they should make that WAY more well known, a simply, "just to make you aware, all sales are final. Excluding qualifying exchanges." Would solve so many issues that will continue to arise. I left the product on the counter and told them to have a great night and enjoy my $40. Pretty sad that a, at least the sticker on the door said, locally owned business would refuse to refund a new customer but instead continue to shove faulty products down their throat. Needless to say I will be spreading the word and WILL NEVER return to Marley's House in Pinellas, Tampa, or any other locations. Instead will be on the look out for Cloud house. Tried and true and never let me down once, unlike Marley's on my first visit. 1 star for horrendous customer service they do have a decent selection of water pipes although all very generic and standard. None with any real unique flair. Also an okay selection of fluid and other various items. But that's it. They are also having employees write faulty reviews, Just sad.

This is one of my favorite Kratom tea shops in St. Pete. The shop is always clean and they have…read moreaccessible parking in the back. Their kratom teas are good and they have a large selection of flavors. One of the reasons why I like to go to this shop is because of their awesome staff. Taylor and Andez are friendly, professional and knowledgeable. They always greet me when I walk in and are very helpful if I have any questions. They also have specials throughout the week and offer punch cards for discounts. Highly recommended.

Great experience! They have everything a smoke shop should have! Great prices. they are very…read moreknowledgeable on the brands, It's nice to have a smoke shop so well organized and well lit. Love the ambience, good vibes.

love this smoke shop!! Nate was amazing! Im new to plantation and it's so close to my house!…read moreThey're so nice

This place is a little smaller but still large vape selection-the items here seemed reasonably…read morepriced compared to what I've seen in other smoke shops. Justin was super friendly and helpful and they have a phone number rewards system in place now. The 25k Mega Raz came out to $23 and change but they also have buy 2 deals

I stopped in at random one day for some delta 8 gummies, I purchased a 2 pack of 500mg each. I am…read morefrom Colorado so I took both, wow was I surprised. This is the best edible outside of Colorado I have had, bar none. I will not buy any other brand ever and this is the only place I have found them, thank you guys for the relief.

Clean store. Friendly staff. Decent prices. This store has it all. I go here to secure my…read moreauthentic nag champa incense from Bengaluru. On the other hand, the individual incense sticks that they sell here are teeny tiny as compared to other smoke shops in saint Pete. However they have larger selection of smoke accessories including papers, water pipes, and trays. They also have other various home items like clothing, tapestries, and art work. Can't forget to also visit their record and CD selection towards the back. Staff is friendly and willing to assist. They have cheeky magnets and special occasion cards.

All the 'head' supplies you can think of, and a few that that you can't! Went in to get a birthday…read moregift for a friend who enjoys 420, and was amazed at the selection. Knowledgeable staff, too. I knew what I wanted, but did not know what it was called. As soon as I started to describe it, the salesperson immediately trotted out several items in various price ranges, and was able to tell me the pros and cons of each one, which made making my selection easy.

I have never seen so many bongs & hookahs in one place in my entire life. I wandered in here while…read morewaiting for my mother to complete her doctor appointment looking for menthol Vape fluid for my new Nova X Vape. The fluid itself was $21 which is the average price no matter where you go. They also have the replacement parts for $6.75 each. The store is extremely well stocked and the sales person was very knowledgeable.

I came here and it was very clean, smelled great! I was greeted immediately. Was offered excellent…read moreservice. Everything was displayed really aesthetically, organized, and i will definitely come back!

Highly recommend if you care about great customer service and good selection of glass with…read morereasonable, affordable prices!

Drew was awesome, super knowledgeable and knew all his products really well. His customer service…read morewas amazing, i'm from maryland and we never have people greet us so kindly at smoke shops so Drew was exceptional and refreshing.

Great head shop in St. Pete. Clean, the cashiers really…read morelisten to what you're looking for. On Friday, the CBD items are 50% off. Their glass selections are lovely and the incense is delightful. I wish I lived closer so that I could visit more frequently.

Awesome customer service. The lady who works there picks out some trippy pieces to sell in her…read morestore from local Florida artists to artists across the country. It's always nice to support local artists/shops too so that's a reason why I love shopping here. Would recommend stopping by this store for some unique glass pipes. Didn't find a bong I liked just yet but I look forward to seeing what's new in store!

Love it- I don't know about the past reviews; perhaps…read morethere's new management But I come in here with my friends all the time- granted most of the time people get quite short with us- we're 21 year olds being 21, however the cashier was extremely patient in serving both me and my friend as it was our first time in the store! They helped us pick out some Delta unground that was absolutely amazing, did killer for all of us, which some of us have insane tolerances! The selection they have is absolutely amazing, I could probably spend hours in there looking, they have vases, torches, even clothing and accessories! Again I'm not sure what was up with the old management, but whatever they're doing now it's nothing wrong!

This place is awesome! I love there prices and I wish they would open a store in Sarasota!!!read more

Nick and Austin run such a great shop. Have been coming here exclusively for a little over 10 years…read moreand have never felt the need or want to ever shop anywhere else. You can grab your juice, grab a kava or kratom tea, and relax. Or even bring my laptop in and do some work. For as long as I live here this is the only shop I'll go to.

I have been coming to Steam Train Vapor for many many years. They are always helpful and will help…read moreyou problem solve your vaping needs. They are always friendly and I love the atmosphere here. I have to say that they have a great selection of vaping juices and devices. He has several products for long term use and he has a great selection of disposables if you enjoy that. I don't vape any more myself but I love the newly added Kratom and Cava bar addition. I come in often to enjoy the Kratom. Please make an effort to visit the business and support them. Nick will do everything he can to assure that you have a wonderful experience.