HORRIBLE! HORRIBLE! HORRIBLE! Similar experience to the other review that was made. Terrible…read morecaregivers who lack skills and are lazy and sit on their phones. The older woman who runs the service is rude and incompetent. Got rid of these quacks and went with a private caregiver. Choose private care over this company.

Our experience with services provided by Clatsop Care In-Home Services has been nothing short of a…read morenightmare. While a few of the caregivers displayed a genuine desire to help, largely the lack of overall training was evident in the approach to caregiving tasks and safety. There were multiple caregivers that were sent with little to no training, while we had CNA's inform us they were here only "to keep eyes on and babysit" the client. When addressing concerns with Director of In-Home care Debi Martin, our hours were cut and qualified caregivers was replaced with companion care. Issues with billing not only privately but overcharging the Department of Veterans Affairs for hours that were not received. Billing for hours scheduled, not for time actually provided. Again, when addressed hours were cut/changed and caregiver changes were made. There was rarely communication from the office on changes of schedule or staffing. Any attempts to voice concerns or provide feedback were met with hostility, creating a tense and unwelcoming environment for both caregivers and clients alike while fearing retaliation. The breaking point was when a trainee who was speaking inappropriately to the client and using homophobic slurs; which was reported by the caregiver training them to Clatsop Care. Director of In-Home care, Debi Martin then addressed the situation by calling the trainee who placed the call on speaker phone which was over heard by the caregivers and myself. Never addressed the situation, but talked poorly about our family stating how difficult we were. Mind you, I haven't talked to Debi in 11 months and believe this was in response to us noting the incorrect billing to the VA. We immediately terminated services through the company due to the unprofessionalism shown by employees and management and then notified the VA. It's disheartening to know this is the only service with a contract with the VA in the county and leaves veterans unsafe with inadequate care. Without suitable training and supportive leadership, the quality of care provided is compromised, leaving clients and caregivers alike feeling dissatisfied and unsupported. I would caution anyone considering Clatsop Care In Home Services to seek alternative options and request the VA change their policies.

My Mom moved into Suzanne Elise January 2nd 2024 and everyone there has been wonderful to work with…read moreand wonderful to Mom... They really worked with her during her adjustment period to go from living on her own for so many years, to assisted living, and when she had a fall and had to go to the hospital and came back, they were so good with her.. I was allowed to be with her as much as I needed to be until she got better And i'm so appreciative of that. They always checked on me as well as her to make sure if I needed anything.. Mom is 94 and is now doing well. The residents there are happy and talk all the time about how lucky they are to be in the best place in town. At least the ones I have talked to... With all the time I spent there in March I was able to connect with a lot of her neighbors and I really feel bad for the ones who have no one to come and visit, but I can say that the staff members always give them extra love and care. While I was there, I decided that if I ever had to go to assisted living i would hope it would be like this one. It was more like being in a hotel! Thank you to all of the management and staff for caring for our fragile elderly loved ones and treating them like your own.

This is a fantastic community. I have heard on many occasions how happy the seniors are that live…read morein this beautiful facility. The extra care and caution taken during the pandemic set them far apart from order like facilities. When the time comes for my loved ones, this is our only choice. The staff is absolutely the best!

Assisted Living - also Memory Care. Many musical…read moreentertainers. Also an Exercise program. A very active activities program with weekly bus visits for reslocal shopping

My Mom and I were very impressed by the location, architecture, grounds, facilities, staff and…read moreresidents at the Firs. She was moving to Lacey from out of state and we researched and toured many options. From my first phone conversation with Jordan to the delightful lunch we had on the patio I could tell he loves his work and genuinely cares about the well being of his residents. I loved the way the building's design brought nature inside in all the public rooms and I think that would be a very positive thing in the colder months for someone coming from a warmer climate. I felt there was a strong sense of community and engagement between residents and staff. We were both very impressed by our tour of the Firs and it was by far at the top of our list. (Mom had her heart set on a place with an indoor heated pool and that was the only reason she did not choose the Firs.)

This used to be a great facility, but it was taken over by corporate a couple years ago with…read moreexpected results. MUCH worse food that's also high starch, low protein with unflavored, frozen boiled vegetables. Greatly increased costs. Fewer services. I can no longer recommend it.

Husband recently spent a week in Providence Seaside OR - admitted through ER and transferred to ICU…read more- with persistent atrial fibrillation/congestive heart failure. ER staff were very efficient. What made his stay bearable was the ICU staff and we want to give them a SHOUT-OUT! Each and every one of the nurses, doctors and support staff was exemplary . . . dedicated, talented, creative, humorous, caring. Unknown to us at the time, depression can come hand-in-hand with Afib! The ICU staff individually and together as a collective made the stay tolerable and likely saved my husband's mental health!!! We feel extraordinarily blessed!!! During that stay we learned quite a lot, including how short-staffed their cardiology team is. Makes a significant difference on treatment options!

Went into the Emergency Room at 2 am with horrible shoulder and arm pain. Was immediately asked…read morewhat the issue was and began checking in. I was called into an exam room even before finishing. Saw the doctor after nurse took vitals. Diagnosed issue as a pinched nerve and began treatment. They continued to check on me and adjust as needed. Everything was explained and I was given follow up instructions. All of the staff were helpful and pleasant. The entire experience was great - which meant so much more after I spent more than 2 hours at another hospital's urgent care in the afternoon and was never treated, never saw a doctor and the only medical staff I did see acted like he didn't want to be there. And, this was not because the waiting room was full. Unless 3 patients were overwhelming. This was not my first good experience here. A number of years ago my wife needed care late at night. Staff then was pleasant, efficient and took care of her. This visit I learned they also have an urgent care clinic. That's where I will go next timer it's needed!

I'll preface this review by noting we give Canterbury's care providers and reception staff 10…read moreStars. My mother-in-law resided at Canterbury for a little over a year. While she was there, she thoroughly enjoyed the other residence and the care providers. She was happy and content. Canterbury is a lovely facility and they offer many daily activities for the residents, which allows them to engage with each other on a regular basis. The negatives; The food in the dining room is heavy on carbohydrates and starches. We dined with mom several times and found the food passable but not enjoyable. Canterbury is ridiculously short staffed! Mom would call us in the wee hours of the morning requesting assistance to the restroom or other personal needs. We were nickeled and dimed for items we didn't need or request. Every service or item is changed as a line item on your monthly statement. We purchased personal care items yet would find their items in mom's room. Amended timeline - January 29, 2025 - 1st Covid outbreak February 14, 2025 - Norovirus quarantine September 28th, 2025 - Our mom tests positive for covid Quarantined September 28 - October 14, 2025 September 29 - falls while being assisted in the bathroom. Does not require hospitalization October 10 - falls while being assisted in the bathroom. Transported to Peace Health via ambulance. Diagnosed with an acute non-displaced fracture of L-2 October 14 - *3rd fall in restroom while being assisted by an aide. Transported to Peace Health via ambulance. She is diagnosed with closed fracture in her lumbar vertebrae and scalp laceration After 3 *supervised falls in short succession - we felt Canterbury was no longer a safe environment as she was a known fall risk. While the aids are kind and compassionate, we feel that additional training is imperative to prevent others from going through what our beloved parent experienced. Sadly mom is no longer with us and we feel the falls drastically contributed to her demise.

I don't know how someone can write a review like the other one left for this facility when they…read moredon't stay there or have family there. My experience was that the building is nice but they are understaffed and often give minimal care. My relative went several weeks without being bathed. The food was poor and the facility could not get a handle on Covid19 control, constantly on lockdown. Many of the issues are probably occurring at many facilities but this is supposed to be one of the best and at a cost of over 6k per month. I would not want to be there without a strong patient advocate. The other review says it is like family.....wouldn't want to meet their family.

Such a beautiful place. Daily activities, homemade soups,great food including salmon etc. VERY…read moreneat, clean and warming. A gym with excersize equipment,pool table,old fashioned jukebox, a separate library, social room, music room, garden, hair salon open daily,safe gated community, and a non profit facility. Rates are super reasonable.

My Father-In-Law has lived at the Colonial Residence for 5 years now. It is located in Stillwaters…read moreEstates where he lived for many years before having to move into assisted living. This was great, many of his former neighbors already lived there, so he already had friends. He was very reluctant to move, but now enjoys living there. This is a very clean, well staffed assisted living facility. We go every week to do his laundry and take him to lunch, so I have gotten to know many of the residents and staff there. There is a wonderful library for the residents, and even has a weekly lending partnership with the Timberland Regional Library System. The dining room is always set up like fine dining, attention to resident individual requirements are done well. My father-in-law for a while was on an almost pureed diet, they managed to make it more than tolerable for him. There are movies, trips, and entertainment brought in constantly. A few times my Father-In-Law has had medical emergencies, the staff is very calm and professional. He once had something that made him bleed allot, blood got everywhere. The staff made sure before the ambulance arrived to pack I a clean set of clothes, contacted us and let us know the ETA of him arriving at the hospital (which is about 3 blocks away). When we brought him home, they had cleaned the entire apartment, and not a trace of blood remained. The RN on duty came to great us at the door, double checked discharge orders and took good care of him. There is also an entertainment ares that has a pool table, juke box, and other fun things. Family and friends can join family for dining and Thanksgiving and Christmas you can enjoy you holiday meal in their dining room. Food was really good and NO CLEAN UP for us..... This place is open to those who do not live in Stilwaters Estates, it is the nicest facility, and for what you get a great bargain. (Assisted living is always expensive). I would live there if I had too. The ONLY negative is the television, there is a weird version of satellite that doesn't allow any options to get more channels which we find annoying. These folds spend allot of time in their apartments, for goodness sakes, let them pay for more if they want.

The feeling of being anywhere in this place. Please look at the photos. The entrance so welcoming…read more Very clean, even the carpet is clean. Come and see for yourself. It's. Elegant.

The staff shows visible compassion everytime I have been there. They support the greater community…read moreoutside of their own. The residents all appear happy and engaged with one another. It is clean and the food is very tasty!