Awesome, sweet, prompt, professional. Just the best experience for my mom's transport

I've been using Assured Transport for 7 years to transport my husband to and from appointments, the hospital, the dentist. . . Butch is always on time, he is capable and calm in his treatment of my husband, and he is so reassuring that he minimizes my husband's anxiety. I would not use any other company as long as ATS is around! read more

My sister has advanced dementia and needed a wheelchair van to take her back to her care facility in Westlake Village from Los Robles ER. The nurse spotted a driver picking up someone else, and asked him to come back for my sister. It was Butch of Assured. In lifting her from the gurney to the wheelchair, he was gentle and capable. Even though she is usually anxious and confused, he kept her comfortable. Our family will not call anyone else. read more

Very professional and an expert in transporting downstairs with wheelchair. Fast response and very reasonable. Could not have been easier, so glad I took the chance and called. Compassionate and I highly recommend this company. Thanks so much! read more

I highly recommend Assured Transport, especially the driver, Butch. Mary Health arranged the transfer of my 90 year old mother from Los Robles Hospital to their skilled nursing facility through Assured. My mother is frail, was in a lot of pain, and somewhat confused about what was happening - Butch arrived before the appointed time and was waiting outside of her room. He was able to quickly assess her situation, explained to her what he was going to do, and picked her up and moved her to the wheelchair in a fluid, quick, and as pain free possible manner. The entire time he spoke very calmly and respectfully to her, put extra blankets on her, and she was able to relax. Butch was very professional, very caring, and if we need a transport again we will definitely call Assured and ask for Butch. Very reasonably priced as well. read more

Assured Transport has been so very helpful to my family. Butch treated my son with the upmost respect and care. He took his time wheeling my son into the ER and stayed with us until we were all set. He was genuinely a great guy. I highly recommend Assured for your wheel chair and gurney transportation needs. read more

First time using Assured yesterday. Butch picked up and transported my 92 year old father from Los Robles Hospital to his assisted living facility in Agoura. He was professional honest timely and my father told me it was a wonderful experience. Our family is thrilled to have found Butch and will continue to use his services in the future. Highly recommend. read more

I needed my 90 year old father with a fractured hip transported from Los Robles Hospital to a rehab center in Camarillo. Butch (our driver) is extremely honest and helpful. My father lost his cell phone at one of the locations and Butch was very quick to respond and help us recover it even though it was clearly not his handling error in any way. The service is as professional as it can be. They are very kind, patient, and gentle. They provided safe, comfortable, timely and tender caring handling all at the low cost price range of an Uber. Thank You! read more

Love this company! Butch the owner is wonderful to work with every time I call from work and he treats my clients with care and respect. High quality service consistently and great pricing. read more

We used this service to transport my parent from Los Robles Hospital in Thousand Oaks to home for homecare when we were denied access to Los Robles Skilled Nursing Care facility for admission of my parent after a 9-week stay in the hospital. The driver was O.K. toward my parent but was very rude to us, asking us in the middle of the dining room when we were going to pay our bill for her previous transportation because it was ALMOST overdue. I told the guy that we would pay the bill WHEN IT WAS DUE and then sent him out of the door. If your loved one is over the age of 65, use the Thousand Oaks Dial-a-ride for non-urgent medical transportation, its way cheaper and they are not rude. read more

This company is absolutely the BEST. I cannot say enough good things about them. I found out about them when my husband was taken to Los Robles one night due to a non-emergency situation and Butch came to transport him back to Windsor Terrace. I've used them several times since then and have them scheduled for more appointments in the future. They are kind, compassionate, professional, gentle, accommodating and helpful. I have tried another transport service and though the drivers were nice, the company does not allow them to assist in any way (for example, to help get the patient from the wheelchair onto an examining table or vice versa). This gives ATS an extra edge, but in terms of care and concern for your loved one, they cannot be topped. I use them for all my husband's transport needs and I highly recommend them. read more

I cannot say enough positive things about Butch and Kami from Assured Transportation Service. They were recommended to me by Los Robles Hospital for transporting my Dad from the hospital to the Brookdale Skilled Nursing Facility. Butch arrived right on time to transport Dad to the facility and then again the following day to take him back to the hospital. Both Kami and Butch are wonderful, compassionate, professional, gentle, accommodating and efficient. Payment was made over the telephone and the receipt arrived in the mail 3 days later. read more

Butch is always very, VERY NICE, courteous, professional!! He has a very caring and helpful disposition. He has been a paramedic for a very long time, I am a caregiver. The client I lived with had recently passed away, but before she did, she had been in and out of Los Robles Hospital for YEARS. The nurse manager recommended a medical transportation company that Butch runs, and ALL of the hospital staff and now MYSELF), have nothing but the HIGHEST RESPECT and KIND WORDS to offer him! I actually was hiring him for pick-up on the day my client died; he was to meet us at her house to take her safely upstairs, but she ended up dying earlier in the day. I was stressed out that whole day moving out, cleaning, dealing with her family...and I FORGOT to call BUTCH! He shows up, he is always very punctual (shows up 15 minutes early usually!), and when I told him what happened, he didn't except ONE DIME! He was SOOO GRACIOUS, KIND, and EMPATHETIC!! Money and fooT traffic is the " bread and butter" of ANY BUSINESS, but BUTCH and his company make PEOPLE their #1 priority!! So anytime you need a non-emergency lift, go ahead and give him a holler! You won't be sorry!!!! :-D read more

Wow! Just fantastic. These guys were recommended to me by Los Robles Hospital. My drivers name was Butch. During the Super Bowl we played a little street football at half time like everyone else. The only problem is that I broke both of my knees after sliding and throwing a hell Mary pass I found a couple rocks and slipped on both of them when I was pushing off and jumping in the air to throw a hail Mary pass. So I am not able to use crutches to get to and from the hospital and or my orthopedic surgeons office. If you call the ambulance services for a nonemergency transport like AMR Fees can be over $1000 for 2 mile ride. But these guys only charge less than 100 bucks and my ride each way was only $45 which is an incredible price. I can't say much about the van to transport they might be getting a new one to upgrade it however they get the job done and Butch is more then strong enough to help lift your senior citizen parents and or a large football player guy like me in a wheelchair. As it looks like I'm going to be needing surgery on both knees these guys are really great and I will use them again in the future and will recommend them to everyone. God bless. read more

I had to make a last minute appointment for my father-in-law and Assured was fantastic. My mother-in-law rode with the them and could not have been more pleased. I work in healthcare and can attest to the fact that this organization is top notch and a terrific company. I would highly recommend them. read more

The owner of this company is a rude, money grubbing jerk. My elderly father was in the hospital in January and needed a ride back to his care facility after he was discharged. The hospital called Assured and they sent the bill to my folks' former house - where they haven't lived for six months. It took a month for the mail to get forwarded to me three states away, and when it arrived last week, I sent a check in payment. Today, my mother needed a ride from the hospital and once again, the hospital called Assured. The owner literally REFUSED to pick her up because he hadn't received his lousy $45. Do yourself a favor and call a cab or Roadrunner Shuttle - if you call Assured, you can be assured you'll be disappointed. read more