I was a customer of Assured Advantage for 10 plus years.
Last year I requested PMI escrow be applied to my mortgage account. I was informed that my mortgage company would start sending payments to the insurance company and I was to cease from making payments.
Unfortunately, the estimated payments did not take place and my home owners insurance was cancelled. I'm working with the financial institution to rectify this matter.
I reached out to Robin for assistance to see if the policy could be reinstated.
She sends me a form to confirm no loss or damage took place during the lapse and requested a form of payment.
I informed Robin I was out of town (Tuesday) on business and did not have a personal credit card with me. That I could provide her with this payment Thursday the same week.
She sends me an email Wednesday morning stating the underwriters would not wait (2 days) and stated I would need to find a new insurance provider.
After 10 years of customer loyalty, I was simply discarded without a second thought.
I shared this experience to warn consumers, stay far away from Assured Advantage!
From a very disappointed customer... read more