Want to reach out and mention an outstanding employee in the office at The Hamlet condominiums. CJ is a breath of fresh air when it comes to bridging the gap between home owners and HOA issues. Always pleasant, good listener and willing to go the extra mile. CJ is a blessing -Condo owner #3 read more

My experience with ACS West has been both unprofessional and evasive. I submitted a formal written request for financial records under Virginia law. Instead of receiving a timely, professional response, I was met with delays and evasions. On the last legal day for compliance, around 4:30 PM, I received an email from a person named Charles Small -- not our community manager -- telling me that Chad (our actual HOA manager) was "out of the office" and that I could come in to view the documents. This was sent barely an hour before their office closed, leaving no reasonable opportunity to comply with the law's intent. To make matters worse, Charles used a personal Yahoo email account to communicate with me. At no point had he been introduced to homeowners as a representative of ACS West. For all I knew, I was corresponding with a complete stranger. Using personal, unsecured email for official HOA matters is completely unprofessional and undermines trust. When I pressed for answers, instead of transparency, things escalated. Charles replied in place of Chad without explanation, and then the HOA president, Tye Marsh, stepped in with dismissive and antagonistic language -- even telling me "Don't play with me" and that I "don't have the authority to dictate" employees to use their official work email when communicating with homeowners. That's not leadership; that's hostility toward the very people ACS West is supposed to serve. On top of this, ACS West directs homeowners to a Vantaca portal to view financials and service contracts. Yet those folders are completely empty. I even have a recording from a prior board meeting where Tye himself told residents this portal is where the information could be found. It simply isn't there. What makes this worse is that I work in AI and technology -- and I know exactly what Vantaca is. It is a modern, AI-driven HOA management platform designed specifically for recordkeeping, financial transparency, and digital document distribution. The software has built-in tools for electronic storage, secure homeowner access, and easy navigation. In other words, the technology is fully capable of making financials and contracts accessible to residents in real time. The fact that ACS West continues to use Vantaca in a way that is outdated, empty, and nonfunctional suggests this is not a technical issue -- it's a deliberate choice to limit transparency. Homeowners fund ACS West and deserve accountability, professionalism, and transparency. Instead, what we are getting is stonewalling, unprofessional conduct, and excuses. **If you are a homeowner in a community managed by ACS West, I encourage you to log into your own Vantaca portal and see what's actually available. If your financial and contract folders are empty like ours, start asking questions. These companies and the boards they partner with only get away with this when residents stay quiet. read more

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I stand by everything I previously said -- and I'll go further: this is one of the rudest, nastiest, most uninspired and unprofessional companies I've ever dealt with. The arrogance and privilege some of these employees operate with is outrageous. If you're even considering working with ACS West, run for the hills. It's not just my experience. Strangers from other communities have even reached out to me, sharing how horribly they were treated too. This isn't a one-off -- it's a pattern. They are not in the business of helping homeowners. They don't care about fair process, decency, or accountability. Their default attitude is sarcasm and dismissal. They love hiding behind loopholes and quoting vague "policy" instead of offering real solutions. And don't try to advocate for yourself -- they will cut you off mid-sentence, talk over you, and then demand that you let them speak when you ask a question. They ignore what's actually being asked, then try to make you feel dumb for pushing back. But guess what? Joke's on them. Because I know my rights, I've documented everything, and I've got receipts -- more ways recorded than one. If you value respect, transparency, or even basic professionalism, do not let this company near your community. read more

Management of our HOA this past year by Laura W. with ACS West has been first rate. Can't thank her enough for keeping track of and following up on so many important issues. read more

What an inept, mean-spirited, unprofessional group of people! These folks take advantage of anyone they can and then hide behind office "policies" and attorneys when called on their inability to conduct simple business communications. They send no account statements and somehow expect that people who inherit property in the communities they manage will magically know of any fees that might be due. They tried to come for me less than a year after my mom's passing - and I had filed their official change of address form 9 months prior. They never updated their own system. What a mess. I heard from residents that they oversaw the selection and installation of HVAC units in the community a few years ago -- another mess. Substandard units were selected and installed inappropriately - all under their purview. So now every owner - even those who didn't participate in their mismanaged project - has to submit an ANNUAL official HVAC inspection. This is only one example of how the costs of their mismanagement get passed along to owners. Has anyone ever heard of an annual requirement this cumbersome? Thanks, ACS West. You're amazing! I would LOVE to have the board choose another company to work with. Truly, anyone could do better and would be more honest and kind. read more

Horrible. All about making money from late fees. Homeowners get nothing for their dues. Covenants are not enforced. All they care about is fleecing the homeowners for their dues. Active Duy military. They count on you being out of town so they can charge you a late fee. When I called about the late fee, the person actually said they coupon books are mailed at the beginning of the year. Haha. 11 months ago.. No email reminders, no notices. Nothing... Total scam. Take a look at all the one star reviews on this business. How are they still in business. read more

This company is disgusting. I am military and move frequently. I also do auto-pay to ensure payments are not missed. 28 April 2020: The old management company sent my last check and notified me that ACS West had taken over for Eagle Cove HOA dues. I also found out a lien was placed on my property because of this. I immediately paid the full balance, updated my address, and enrolled in their auto-pay program. ACS West also manages the Anchor Point dues: Last week, my employer notified me that my wages are garnished until this balance is paid. Never mind, this company has my updated information, could they call, email, mail, anything? They took the trouble to find my employer. Who does that??? So, I instructed my employer pay the attorney in full, and am working to find how to auto-pay this. ACS West, says this has to be snail mail. With this, I will contact the Better Business Bureau, Social Media, and secure a lawyer to protect my interests. I have owned this property for 10 years and it is now an investment. I do not recommend buying in this neighborhood. Streets and properties are not maintained. I don't know what ACS West does with the HOA dues. This is a racket. read more

Association Community Services West - The street leading to Townes at Eagle Cove. There are many others like this. Be careful! - Property Management Near Me - Richmond, Virginia

Do not use this company. Awful customer service by Abigal M. She was rude and condescending from the second she opened the door. I called in and told them I was coming down to set up direct deposit and pay up to date. Brought two checks to one to pay and the other to use to set up direct deposit. She told me I came in un prepared. Really? Awful person and awful experience just trying to set up direct deposit. read more

ACS West staff need remedial customer service training. This company and its employees exist because of HOA communities that hire them and the dues from homeowners they supposedly represent. The reviews here and on other platforms overwhelming support the complaint that customer communication is terrible among many of the community managers of this management company. If shopping for a property management company, look beyond this one. read more

Common theme is clear here. No matter what property they manage, calling or emailing ACS West to rectify a problem is usually pointless and more frustrating. Personally I think if you are paid to manage a community you should respond to people during business hours. Luckily my father handles the money (a CPA) for developers that often use OTHER management companies and we will be providing evidence to my board as to why another management company deserves our business. Trust me folks, there are others that actually answer the phone and email back in the same day read more

ACS west Inc is the worst HOA management company I've ever experienced. Our water was out and when I call to get an up date, they won't even use my name in proper order even after being told they said it wrong, then they told me I could not call back for an up dates! This was later Friday and I and other neighbors just wanted to know if we were going to have water for the weekend. Other neighbors also call and were treated as rude as me! The act as though we work for them tell us to shut up and what we can an can not ask, our Board made a major mistake hire people that think we work for them! They have a bad reputation through out the area!!!!! I'm an owner they implied I'm a renter! Saying I didn't have a rights to call and ask for information! I will record all future calls to ACS west Inc. As I'm sure their story will be that they are a victim !!!!! read more

I contacted the office this morning with a simple question about something not addressed in the bylaws and sincerely wanted to know what my options were. The office was supposed to open at 9 but the automatic answering machine kept picking up until 9:30. Once I got through, the woman who answered was very ill-tempered. I asked my question and waited for a response. After a long pause she followed with a sigh and stated "I will check" sharply, then placed the call on hold. After the brief hold she picked the line back up and continued to talk in a rude manner towards me. This is not the first time I've been treated this way when I call the office. A neighbor and myself have reached out to the office notifying them of an ongoing issue from another neighbor. The other neighbor is dumping his trash the garbage company won't take, onto the lawn beside his group of town homes. Let me specify, he has dumped pieces of wood and old tv satellite dishes into a pile on the side yard of his town homes. His garbage has been there for 5 months now and the HOA has not taken care of it. As a new member to the community, I feel that ACS West is not looking out for safety in my neighborhood. They're more concerned with how tall the grass is or if your trashcan has been left out. read more

Association Community Services West - Property Management Near Me - Richmond, Virginia

This business uses unskilled labor for the work that they perform which is minimal. Their workers have damaged my home and I received an estimate of over $15,000 to repair everything they damaged. They are rude and uncooperative. I don't understand why the board of my homeowner's association doesn't change to another company. They have been promising me for over 10 years that they were not going to renew their contract with these people. read more

The main issue is no one is fixing any issues. There is a tenant 2 floors above me that plays music so loud my walls shake. When I complained about this I was told to keep calling the police. This happens about 4 times per week and should be dealt with by the management of the property but the police have to come out to this building instead. When I called about the lumber that has been sitting in the flowerbeds outside my window I was told to send an email about it and I did and I haven't heard anything back (it's been several months now). There is a broken sprinkler in that same flowerbed that is spraying into the AC units and causing mold to grow in the grass (it's making me and my dogs sick). When I called about that (the same number Charles S!) my call was cancelled 3 times and the 4th time someone finally picked up and rudely said "water ain't run in 3 days" then hung up. Something needs to be done. I wish I could attach pictures of the mold but it won't allow me. If you're thinking of renting or owning definitely avoid any property this company touches. Update: This is for Bristol Village and I have spoken to Charles several times. One of his employees was extremely rude when I called so I asked to speak to her manager. She forwarded me to Charles who said "what do you want me to do about it" hmmm I don't know Charles maybe hire people who can do their job and replace yourself while you're at it. Update: yes I have spoken to Charles several times. In the beginning he was quite helpful but he clearly doesn't give a sh*t anymore. No I did not demand money for the multiple doormats that the maintenance crew has ruined. I asked that they fix the issue of constantly giving us the wrong date for power washing. The very rude new maintenance guy asked how much the multiple doormats cost and I said probably around $50 for the 4-5 that had been ruined. THANK GOD I no longer live there. My husband and I even refused to look at houses that had any association with ACS West. As any readers can see instead of fixing issues Charles just likes to attack the people he is supposed to be helping. read more

Association Community Services West - This is the mold and sprinkler issue I mentioned in my review. - Property Management Near Me - Richmond, Virginia

Terrible customer service, they wont return calls for weeks, and when they finally do they are rude and think you're in the wrong for calling. Not that my review is needed, I'm sure you get the point with the 9 other negative reviews. read more

My community chose ACS West several years ago to head our HOA. Since then nothing has been done to improve our neighborhood. I had requested to be added to the email list, but received nothing in reference to the last meeting that was held (3 email addresses were provided). We have not been provided the meeting minutes even though we were never even given the opportunity to be at the meeting. I never got my bill for this past years dues. The largest part of our budget goes to paying fees to this company.. we are charged general administrative fees, management fees and corporate fees, which based off the facebook post of ACS West must go to catered company lunches. Our budget allots $1000 for electricity when the only electrical component in our neighborhood are county maintained lights. Basically, we pay them to do nothing. If you are looking for good community management ACS West is not what you need. In reference to the response posted to this review. I AM a homeowner and I am and always have been in good standing.. I was informed I needed to come to the office to get copies of the documents I've requested, which unfortunately is not always convenient. read more

They "run" our neighborhood HOA and by run, I mean our biggest part of our budget goes to them and we have no rules or regulations and nothing is enforced. We literally pay them to exist. We also have an electrical budget of $1,000 and our street lights are county owned and maintained, so that's fun. They're so organized that they send their budget emails to the wrong board members. Like, board members from 2 years ago, some of which don't live in the neighborhood anymore. ZERO things have been done. The good news is the neighborhood seems to be bonding over how horrendous the HOA has become. read more

They have lost my HOA payment more than once. I'm SO over it.... do yourself a favor and don't live where there is a HOA and most importantly if the HOA uses ACS West...DON'T DO IT!!!!! read more

Probably one of the most hands-off property management companies I have ever encountered. They will find a way to do the absolute minimum required of them while still somewhat meeting the contract terms. read more

ACS West Inc is the worst HOA management company ever. They are unprofessional I don't know where the money is going they don't keep good tracking of payment. If you buying or building a home and this company is apart of the HOA walk away. read more

Giving ACS West a rating of one is generous. I own a condo in Ashley Terrace and have owned that property since 2007. Since that time, working with this HOA has been a total nightmare. Their communication is non-existent; when you call and they tell you they will return your call and they don't,..and then you follow up, they ignore you. In my opinion, customer service is not the first priority,...instead ensuring they consume every dime of my HOA dues every month is definitely first and foremost. I have often wondered where those dollars go - I have wires running across the back area of my patio; rotting wood on the unit, grounds need upkeep.,...while I wish I had time to go on and on, I will make a high recommendation that any and everyone beware...beware to utilize them as a property management company or HOA. If you have to deal with them, understand what you are dealing with...a group of people who do not work in the best interest of the customer. read more