Came here this morning for my son because of an ear ache..it was very clean and Bianca gave us the…read morebest service I highly recommend this urgent care

I could go to the lab in Royal Oak, with the parking structure, and menace. However, I drive much…read morefurther to go here instead. It's very quick, they have my information on file, and the staff is pleasant to deal with.

We have been getting our lab work done here for many years. Whenever we need to get blood tests or…read moreother lab work done, this location is our first choice as well as the closest and where we see our primary care physician. So partly it's a convenience factor but there are other considerations as well, especially for my wife. For some reason nurses tend to have trouble finding her veins and have to often make multiple attempts. At this lab the nurses seem to be consistently able to successfully find it on their first try, especially Marilyn! The results are normally available on line in less than 24 hours. Currently they are requiring masks and also checking temperatures upon entering and blocking off some of the waiting room seating to maintain the required distances.

Had to come here for a work physical. Came in at 9 and only had two ladies in front of me. The gal…read moreat the desk was really sweet. She had to take a bit longer with one of the ladies and she was so patient and friendly still. The ladies taking us back to draw blood was also very friendly. For having to do something that I hate, it was a pleasant experience. Well. As pleasant as it could be.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

Was looking for a place for Covid testing but multiple other places had multiple day waits. Here I…read morewas able to easily schedule my appointment online for the next day. They have an easy online scheduling tool and take all your information including pictures of your insurance cards and license so everything is already entered when you go in. They are appointment only on the weekend, but walk in during the week. I had been planning to get a rapid test, but was pleasantly surprised when they told me they are able to do covid PCR testing same day (as long as you are tested before 2pm). I got in and out quickly and the staff was kind and helpful. Highly recommend.

My son went to this urgent care twice. He paid his copay both times. He has since gotten a bill 3…read moretimes, twice I sent in proof that he paid his copays at the time of service. Now the 3rd time is a final notice, stating that it will be sent to collections. FOR SOMETHING THAT HAS BEEN PAID AND PROVEN TWICE. They did this last summer also but fixed it right away. Our family will never use this urgent care again.

December 7, 2022 visited ascension in Royal Oak on crooks road. I was read it with a smile by…read moreRebecca at the front desk. She quickly assisted me and assigned me to room one. I could hear her greet other guest as they walked in and she was. Very polite and personable. Olga provided care and explained the meds that she was giving me. Overall I had a great experience at this urgent care center. Thanks thanks for getting me well I have to celebrate my birthday on 12/14.

Came for blood draw for lab work; appointment made online…read more Lot parking and easy access to front door. Great signage. Some guy (patient) walked out of a door inside, smiling at me more than a regular friendly smile. If you're a girl, then IYKYK. People come for various reasons. I just realized this includes getting tested for venerable diseases? That might explain him smiling at me....maybe he got good news? But I digress.... Finally I got called, and was set up for the blood draw. The lady poked me and could NOT get blood! She made me drink a cup of water. I should have brought my own water bottle. I don't trust water from a tap. Anyway, she's made me drink it. Made me worry that's going to affect my results. More stress and cortisol coursing through my body! She was nice but she expressed she was ready to go home. I hear her, but that always taints my reviews. Overall, fine. Easy appointment scheduling, parking, and efficient in person experience. But BRING YOUR OWN WATER! Results were posted next day.

This location doesn't stock pressure wrap to prevent bruising after a blood draw - I asked for it…read morebecause healthcare providers have told me that pressure wrapping is helpful. The technician told me it's a Quest corporate policy not to pay for pressure wrap. Sure enough, I got a bruise last time I was there. Also, their laboratories are so slow! It has been nearly three weeks and I don't have my results yet. I've called customer service repeatedly and they haven't given me an explanation. If you have another option, use it!

This was an A+ experience from start to finish…read more I called and was so pleased that a live human being answered the phone. None of this "press 1 for this, press 2 for that" nonsense. The check in was smooth and easy, and the waiting room was very comfortable. Lots of cozy chairs and pleasant lighting. The two receptionists were very polite and put my mind at ease (I was super nervous.) The technician took the time to explain everything to me and put on the music I asked for. The process was smooth and I felt safe and secure the whole time. The price was great for self-pay and I'm so glad I came here for my MRI.

My family will not be going back and you should RUN!!!!…read more My loved one has a history of cancer and went for a cash out-of-pocket test today that was scheduled over one week ago. This test was to see if the cancer is still in remission. We arrived at Basha Royal Oak to check in, were charged for the visit, undressed, and then told that the test could not be done due to labs that were needed prior to testing. When we asked why we were not given this information as part of the prep instructions, the young man at the front desk said, "It is not our responsibility to inform the patient of the labs it's the doctor's job." I asked for the manager, and the manager and "Mr. Basha" came out and accepted no accountability. He got loud, stating, "It was the damn doctor that ordered the test fault." He then started saying, "I have kidney cancer and prostate cancer too," in front of a lobby full of people. I told him that we were leaving due to him being rude AND violating HIPAA privacy laws, which I will be reporting!!! This place is a joke! GO TO RMI INSTEAD!!!