Straight to the point. You guys suck. What is the problem with being on time. & When I called back I was met with a nasty, arrogant & extremely ignorant lady. I won't post names. Maybe she was having a bad day, but, she is the one that took this job, not me. Not a very people pleasing cab ride. Middle finger is what I give you. That's your rating. read more

Waited 2hr and still a no show. Had to find a family member to come pick me up. Once I arranged for relative to pick me up they then called to see if i still wanted them to come, I'm 74 and I was standing out in the heat on a parking lot the whole time. Never again will I call them, never. Wish I could of left less than 1 star. read more

Cab showed up with a woman driver that looked like she just got of bed. The car looked worse than her. Seats were split and smelled so bad I had to take a shower and wash my clothes just to get rid of the odor. Refused to take a credit card, cash only. Did not start any meters Times they are a changing. Never again will I ask for their taxi service read more

Do not use these people that smoke cigarettes profusely outside of the business, leaving trash, cussing out other peoples customers for parking and a spot that's not assigned to anyone particular this company seems like it's ran by a drama club. I wouldn't let one of my elderly family members or children ride with them highly don't recommend them for anything you'll get better service. Have a great day. read more

The driver was a no show. We missed the flight. Do not use. We did not see the reviews.

I called to book one of the wheelchair accessible vehicles, and the person that answered the phone said that they don't have wheelchair accessible vehicle. I know for a fact that Associate Cab has 2 of them...it's almost impossible to reach a real person to talk to as that is not an option on any of the never ending voice menus. read more

I reserved a cab 24 hours in advance and was a no show in Fort Meade. It's the only cab company allowed on base so they have a monopoly on the business and maybe they don't care. I missed my flight due to them. Do not recommend/do not use. read more

Despite the poor reviewa, I gave this company a chance. That was a BIG MISTAKE! I scheduled* a cab ride to the airport 24 hours in advance, and received a call 5 minutes AFTER my scheduled pickup time to tell me that there are no available drivers. This is completely unacceptable and a terrible business practice. I should have heeded the reviews, and I implore anyone who reads this review, do NOT use Associated Cabs. Lyft ended up being cheaper (even with a 25% tip) than what I was quoted by the Associated Cab representative. Unbelievable!!! *When you call you will be forced to go through an automated booking service, but after more than two attempts at the automated service trying to understand the address, you will get to talk to an actual representative. I asked this representative if there would be any issues with me getting a very early pickup to the airport from Fort Meade, and they assured me I would have no issues. I understand things go wrong, but there is no excuse of contacting me AFTER my scheduled pickup time to tell me that they cannot pick me up. I was lucky that there were Lyft drivers available so early in the morning. read more

1st ride: Nice ride. Only 2 problems: 57 dollars to go from Pasadena to Halethorpe. Robot operator did not understand address, needed a real person 2nd ride: Never came. After 10 minutes, and checking status, it was "cancelled." All those mosquito bites for nothing. Got a ride from my neighbor. by the way idk why it says San Francisco, I live in Pasadena Maryland read more

I called an hour before i needed to be to work and the cab never showed, when i called dispatch they said they never even had a cab on the way. The never showed read more

Driver was nice, prompt, and cordial. No problems with this cab company. Would recommend.

Do yourself a favor and just order an Uber or Lyft because if not you'll be waiting more than a half an hour to 45 minutes

Very late,...Had to find another ride. I scheduled on Monday for a ride on Saturday to the airport. I called the evening before and talked to a dispatcher to make sure we would get picked up a at 4 am. Next morning it was for 4 am waiting, I got an automated message at 4:05 they were looking for a driver, received a second automated messaged, still looking for driver. Had to run and load my car to run to the airport and park. Then got an automated message that the driver is 15 minutes away. When we were on our way to the airport, the driver called us like at 4:16 that he was on his way and would be approx 18 minutes. We cancelled. If we had waited, we would have been an hour late to the airport. Had to spend close to $180 to park because they did not show. Will not use them again. read more

Very antiquated cab service. Dispatcher sounded like he has been smoking Camels his whole life, barely discernible. Cab arrived promptly, but the driver didn't even know how to control the heat... must have been the first time driving this car. Here's the kicker... when I go to pay, he pulls out a 1980 CC slide machine. Are you kidding me??? It took an extra 15 mins and is now the most insecure credit card transaction on the planet. My CC # is now floating around an old cab shop in Glen Burnie, MD. Let me know when you catch up w/ the 21st. Century. Now you know why people want to use Über instead. read more

Very Bad Customer service the Witch who picks up the phone should not be working there they left my wife stranded!!! Hope this Company With That B***ch goes under read more

you suck sick at the hospital and y'all cancel my ride for no reason. had to wake my wife and 4 year old to come get me. thanks for nothing

Associated Cabs Ltd, hire unscrupulous drivers. On 12/6 Cab #59 picked me up in Baltimore city. According to Google Maps, the ride (via Broadway) is 3.3 Miles. Please take a moment to guess as to how much do you think the fare would be (@ 2.50 a mile)..... The fare was $18! $13 on the meter and a $5 surcharge. When the cab driver was confronted about this his response was..."well didn't you notice there was no partition? Its a county cab and we charge a surcharge for city pick ups" I was so disgusted that I gave this man a $20 and stepped out of his vehicle. I know how it is to depend on a cab but if you can avoid associated cab. And if you are in an associated cab watch the meter and mileage of cab #59. read more

HORRIBLE!TERRIBLE!THE WORST! Never trust!!! They will schedule you, but never show! AND they think nothing of it! Don't use!

No star... This company is terrible.. I called them they said the cab is on way...but it taken 1hour after one hour they said it takes a minute to your pickup location .... When they came they call I went downstairs...when I out there was nothing...... After that day, I never call them again and I suggest to all guys, please don't use this cab...it's lier's company read more

Terrible cab company had me waiting 4 hours for a cab and I am not over exaggerating. Customer service is terrible they aren't helpful at all when you call to see about your ride they have no information they repeat the same thing "we are working hard to find you a ride" I will never call this company again read more

I have used this service on 06-28-2020 so I could get my car back from the night before due to drinking a bit more then I had felt safe driving - they showed up in a timely fashion for both Pick-Up and Return me the next day. Driver great as well (Cab 52 van) - I Thank you drivers, your great for my services and others - R. Stewart read more

Despite dirty vehicles and less than courteous dispatchers, I used to use this company because they were prompt and reliable. They aren't even that anymore. The past two times I called hours ahead for very early pick-ups. On both occasions the cab was a no show. When I called dispatch they said they would try to find a cab to get me. By then, they were already 10 minutes late and were going to take another 15 minutes. The dispatchers could have cared less. I took an Uber instead. Never again will I use this company nor will I feel sorry for them that Uber is taking their jobs read more

Terrible. Do not use. If you have only one thing to do (pick up people as scheduled the day before) how can you mess it up so badly? This is why Uber exists. read more

Terrible service. They were very reliable years ago. Now, they just don't show up even though pick up is scheduled hours prior. Called repeatedly and dispatcher is rude and not helpful. Escalated to the manager and he was rude as well. Used Uber and got to the airport last two times. Barely made it in time for boarding due to the Associated Cab's delay. Will never use them. read more

I had booked a ride to the airport a week in advance for the 19th of November, because I was flying home for the week of Thanksgiving. The cab never showed up, nor did they even call me. I had to call them three times, and they kept telling me that the cab was on its way, the second time, 6 minutes away, the third time, five minutes away. I waited, I waited, and I waited, until I could no longer wait (4:10 am by then) for fear of missing my flight. I barely made my flight with only 9 minutes to spare, although Associated Cab was suppose to pick me up a whole two hours in advance of my flight departure time. I never got a call, not even an apology. I will never again attempt to do busy with this cab company. Holiday travel is stressful enough, having your cab not show, there is no excuse. My flight left at 5:02 am. So, they cannot blame it on traffic. read more

Had no car because it was getting repair and I gave this cab company a try worst mistake ever I called and requested for a cab at 1030pm at my job which is a hotel they said cab will be there in 15mins 1045 no cab 1100 no cab 1115 still nothing so I call back and he says he's 3mins away im like ok fine I go outside in the cold 39mins past still no cab I call back again and he says with a additude you wasn't outside the driver talked to the front desk and they don't know nothing about it I explained I work there and I say f**k it and hung up and found the uber app entered my cc number and got a ride in less then 5mins and I got to track where the driver is at and its way cheaper I think uber going to blow all these nasty cab businesses off the map read more

This company has terrible service. The dispatcher will lie to you. They don't care how long you've been waiting. They are not a company I would do business with because they do not give a blank about the customer. read more

My uber app stopped working due to my debit card issue so I started to catch cabs to work. My trip from my house to work is usually always $7. So I caught one today. Called them at 4:15, had to be at work at 5p driver didn't arrive until 5:10p. I get to work & looked at the meter it said 7.25. I tell the driver that I'm going inside my job to get cash back . When I return with $10 he gives me my change ($1) I looked at the meter and it said $9.00!! Apparently he charged me while I went inside! No other driver did that so I just decided to never catch this cab service again. I thought that was very unfair considering I wasn't physically in the vehicle. read more

I reserved a wheelchair van ahead of time for my son to transport us to BWI airport. The dispatcher didn't confirm our location or contact information so my husband called back to make sure they had the correct info and she was rude. Then on the day we were to leave, someone called me to tell me they didn't have a wheelchair van available to pick us up. Pickup time was 715 am and they didn't call us until 700 am. They didn't offer any other accommodation or meaningful apology. I don't understand how you could make a reservation days in advance and then on the day of the vehicle is not available. Thankfully, we were travelling with my son and had the option of driving our own car and inconveniently parking in long-term parking. I would not recommend this cab company to anyone...especially anyone requiring accommodations for a disability. read more

They take advantage of the cost of your trip. If you tell them the way you want to go, they dont do it just to get more money in their pocket. read more

I gave them no stars ... horrible customer service .... my daughter had to wait over 40 minutes for a cab. She called 3 times asking for an ETA and they were not able to even give her an estimate, not to mention the rudeness. I have ridden in one of their cabs to the airport before and it was disgusting ... reeked of smoke ... what a horrible experience for both of us! read more

Dropped us off in Baltimore but when we called for them to come get us they said we cannot get you in Baltimore really makes a lot of sense!!!! What a horrible company read more

I am giving this cab service two stars because they came in a timely manner and got us to our destination on time. However, this was the FILTHIEST vehicle that REEKED so badly of cigarette smoke that when I got out, I smelled like a smoker. If it were not for the fact that I didn't have time to request another cab, I wouldn't have gotten in. I would advise asthmatics to request a smoke free cab if they ever have to use this company. I know that drivers use their own vehicles but they are a representative of the company. It seems like the company would require cab drivers to meet some basic standards. Forgot to mention the price was ridiculous as well. I think we travelled 10 miles and the fare was over $30. My suggestion, catch a bus, couldn't be as bad as this cab. read more

I ordered a cab after shopping and it didn't come after 20 minutes and then I received an automated call asking if I still wanted a cab and I pressed 1 for yes. About 15 minutes later when I was still waiting for a cab I saw on the tracking that they had cancelled my cab. I definitely will never use them again. read more

I've never had to use these cabs but after being behind one with the driver smoking and the cab was filthy, not enough to call them even in an emergency! Take a little pride in your business. I do t ride in cabs that smell like ash trays. read more

Very dissappointing! Would not recommend! I called a cab for a ride to work 1.5 hours beforehand to ensure adequate wait and travel time. 2 hours later and still nothing. They use independent contractors so no one is held accountable. Disgusting! read more

How can this company stay in business with the customer service they have? These people talk you like the angry and disrespectful people that they are. I have never heard a dispatcher talking to you like they did. Not one but two of them! The call was made but they never showed up! When I inquired as to why they weren't there, they talked to me like I just crawled from under a rock. I will never call them again. Never!!!!!! Associated Cab better hope that connector buses never come to fruition in Pasadena and Glen Burnie. They would be out of business in a second. read more

I called for a cab.The cab arrived about 20 min later and took me to the airport. I paid and got out............

I used to use these guys all the time but never again. One driver nearly hit me because he ran a stop sign, then processed to tail gate me to the point I could NOT see his headlights screaming at me for over a mile at 10 at night. When I finally stopped with 911 on the phone he pulled up next to me screaming he was going to total my car, called me many upseen names in front of my 5 year old son, threw racial slurs like it was free candy in a parade and threatened to run me off the road, all of witch was recorded by 911. Who ever you are sir in cab 41 I seriously hope you value your customers better. With out them YOU HAVE NO JOB. And I fear for who ever rides in your cab. 9/12/16 read more

Yelp: It's ridiculous to have to give a company 1 Star to post a review. They get 1 Star just for participation. Like Pre-School? Where to start? Associated Cab. Most of the drivers are cool but the company's ownership and possibly local management is a sh!tshow. I call FIVE HOURS (5 hrs.) in advance for a pickup. I talk to no one. Talking to someone that thinks they're Louis DePalma from "Taxi" is no longer an option. All automated now. This company's idea of innovation is a phone robot. The bot calls about 1 hr. & 10 min. before scheduled pickup to verify if I still want the cab. I respond in the affirmative. I'm outside approximately 8 mins. before the scheduled time. I scheduled the ride 30 mins. before I have to be at work. PLENTY OF TIME. When the cab is 3 mins. late my phone rings. The bot tells me they're trying to get a cab to me. Wait. WTF? I wait until the cab is 15 mins. late and a neighbor walks out and asks if I need a ride. Jump in car and go. See, here's the thing, Uber, and later Lyft, they didn't grow geometrically because cab co. dispatchers are rude or cabbies try to cheat you or the cab smells like an ashtray. Uber & Lyft grew rapidly because the rates were so high. How do cab companies in Anne Arundel County, Maryland react? They double down and instead of reinforcing their system and providing a higher level of service, they just fall on their face. All the cab companies in this area treat working people like they're just some pothead going to a bar or something. If you don't get to work on time, you get fired and the simple fact of the matter is, Associated Cab and their competitors are antiquated models that rely on a customer base that can't have an Uber or Lyft App because they don't have a smartphone and/or a credit card. I'm writing this for working people who occasionally need a ride to work so they don't get written up. Save yourself the aggravation and just download Uber & Lyft. Associated's competition here is Cab Connection, purple & white clowncars, if they haven't sunk into oblivion yet and another one who has an owner that's REALLY FRIENDLY if you want to get to work on time. Yeah right. It was a nightmare. So, end result? Don't think taxis will exist by the time 2030 is here and good riddance. read more