They took an extra mortgage payment two weeks before Christmas, acknowledged they were wrong and then advised me the only way they could return the money to me was a check in the mail that would take 12 days. This was the very abbreviated version, the whole back and forth is much worse and they still haven't corrected the problem. As soon as mortgage rates out down I am dumping them. read more

I found the folks at Associated Bank, Stevens Point to be exceptional in their attentiveness, knowledge and overall concern. I have relocated, and miss them terribly, but we keep in contact. What bank does that? Miss yuze guys. read more

Another company sold our mortgage to this place recently, and everything since has been incredibly irritating. I've never dealt with a more incompetent financial institution. After many phone calls they're incapable of sending email that gets delivered, phoning the correct number, or actually sending physical mail to the right address. Every month we have to phone up and explain that we've tried to sign-up for autopayment many times already. If you have a choice, run away as fast as possible. It's astonishing that these idiots are still in business. read more

This "bank" has the most archaic technology with NO plans to update!!! To make a payment they do not even have the ability to take a credit card. They use Western Union!!! It's true and only accepts debit cards. All transactions take 5 to 8 days to complete. Nothing - absolutely nothing is streamlined and efficient!!! Save yourself a lot of grief, frustration, anxiety, and time - do not use this bank for any of your financial needs. I cannot imagine that Ass - o - ciated Bank can stay in business in today's world. read more

I have heard many things about this bank's unethical loan practices and now I have seen them for myself. Avoid this bank at all cost. Associated Bank services my mortgage loan. This year I wanted to prepay my taxes. I called their loan department to find out if they would suspend my impounds for the year if I prepaid or what I needed to do. I was advised that I would have to continue my impounds but that after the dates the mortgage installments were due they would confirm they were paid and then send me my refund for the overages. They did this after my May installment. After my Oct tax payment date I called Associated Loan services where I was told they no longer will send the overages I will have to wait until next May. That gives them my money for 18 months. This is not what they told me when I made my initial call. They can confirm that my taxes are paid. They can confirm that they have all that money in my escrow account as an overage. They originally told me they would refund after confirmation of tax payment and now they will not release my funds. read more