The staff in Wisconsin Rapids are friendly but not your home town Credit union as advertised. Only…read moreinterested in leading money to people who dont need it, it you got a home as collateral and want a boat or a camper they will be glad to extend that 30 year mortage,but if your a older couple on a fixed income just trying to re-establish a little credit as they advertise they will help with there probably not a good choice. I followed all there rules but they made us feel that were not that target family and customer. Just dis-appointed, but credit unions are not what they were in the past.

Excellent customer service. The staff are very friendly and eager to assist with all banking needs.read more

I have had excellent service in the 15 years that i have been banking here. Most of the employees…read moreno me by name and everyone is very friendly. I use the bank for savings checking/debit accounts.

We are not from the area and our real estate agent recommended them for a "fast and trouble-free"…read moreloan. It did seem that way and we initially got friendly service. The initial part of the loan process did go through quickly with a nice person. They arranged it in just a week or so, but through a 3rd party saying they didn't usually handle larger loans directly. I called them several months after closing because we received a notice that our homeowner's insurance policy was past due and had not been completely paid. The policy was about to be cancelled the next week. The person that answered said she would have me talk with someone and transferred me... to voicemail. I called back. Another person answered and I explained, saying time was important. Could I please speak with someone who was in the office? They said the person that "handles that left". ... Is there someone else I can talk to... a manager? .... Yes, she could transfer me... but he's at lunch this time of day and would be gone for at least another hour. ... There was no offer to take information, have someone return my call, nothing. I asked if there was anyone who could help who was in the office now. Yes. I was transferred again and this person answered. They took my last and first name. I spelled it for them. After doing so, they then quickly said they could not access my account. I needed to call the 3rd party loan company. ... OK, would you have the number there for the right pers.... dial tone. wow Fast loan, yes. Trouble-free, not so much. People who care about doing a good job AFTER they get the loan through? Not found. People at work during open hours who can actually help, if something goes wrong with that fast loan they farmed out for you to someone else? You're on your own.

Not recommended.their interest rates are higher than most competing lenders while terms are usually…read morehard to live with. It almost seems that they believe 'if we can't find a reason to say no we will make it as difficult as possible'. Fees for services are exorbitant also. Find a nice credit union, you'll be glad you did.

From the owner: Residents of central Wisconsin trust Nekoosa Port Edwards State Bank to guard and grow their…read morehard-earned money. Locally owned and operated since 1913, this bank is dedicated to being your financial partner. Their three convenient locations make it easy for you to access the products and services you need to manage your money. Nekoosa Port Edwards State offers both personal and business savings, checking, and money market accounts as well as a variety of consumer and business loan services. Customers can also enjoy access to consumer products like credit and debit cards, secure safe deposit boxes, and convenient wire transfers. When you're ready to save for retirement, you can choose from options including traditional and Roth IRAs and simple employee pensions (SEP). For your convenience, Nekoosa Port Edwards State Bank is proud to offer online banking services through their free i-Bank system. This service is designed to put valuable financial information at your fingertips and save you time and money. The bank offers an unlimited bill payment program for just $4.95 a month, allowing customers to schedule important monthly payments. Sign up for a free three-month trial of their bill payment program through your i-Bank account to see for yourself how easy banking online can be. You can count on the team at Nekoosa Port Edwards State Bank to look out for your best financial interests...

I hesitate to give 3 instead of a 2 but I have had worse service. On occasion when I have had to…read morego into the credit union, I felt like I was inconveniencing the tellers. Being a new resident of the state, I do ask questions to avoid any surprises. Opening the account was an easy process-- a lot of paperwork-- and the associate was extremely helpful. This leans me to the 3 star rating. I have had to call to ask questions regarding the upcoming name change and such and was very displeased with the lack of information or helpfulness provided. We will stay with them for a few more months but seriously looking at just using our bank.

I think it is not good busines to change hours after merging, that little bit of extra time helped…read morefor people that work from 8 to 5. And drive up time takes so long now. It seems they don't really want you to do your banking there. Not everyone does online banking I think you are going to loose alot of customers I know some that plan on changing banks cause they actually work as well and what good is a bank if you cannot use it only one day a week.