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    Associated Bank

    3.3 (3 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Associated Bank

    Personal banking

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    5 months ago

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    12 years ago

    Worst service ever. 10 people in line. Plenty of staff, only 2 out of 6 Windows open. Need I say any more? Worse than going to the dmv.

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    9 years ago

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    TruStone Financial Credit Union

    TruStone Financial Credit Union

    (26 reviews)

    Uptown

    Great location & excellent experience w/ TruStone so far. Their TruRate checking gets 2.02% APR…read moreright now which is one of the highest I've come across. They also have a free coin counter in some of the lobbies (possibly all, haven't been to all) as well as surcharge-free ATMs. If you decide to go that route and want a referral which gives both of us $50, send me a message. Happy to help!

    would give zero if allowed!! stopped in to inquire about a…read moreHELOC. met with Eric in Roseville (there should have been a "beware" sign above his desk.) I felt confident that we qualified because our mortgage balance was under approximately $50k on a house appraised at over $400,000, our credit scores were very good and excellent with the 3 major credit bureaus, credit card debt was low, and income was guaranteed with retirement & SS income, a large 401k and MN Deferred account, and veteran status. I have bought & refinanced 2 houses and had a paid off HELOC So was familiar with the processes. Eric seemed welcoming and stated after we gave him the above info, that he was confident we would be approved without any issues if all checked out. THEN THE NIGHTMARE BEGAN..... A check in call gave us a verbal approval on an amount to be determined. At no time did we receive a legally required "statement of loan amount, expected expenses, and other financial details". I brought this to Eric's attention after dragging out for several months of positive statuses from Eric. Shortly after that, we received a short blunt letter that we were not approved. Reasons given were low credit scores (mine was over 800 and my spouse's was high 700), too many late payments (not true) and a couple more unsubstantiated reasons. We were stunned especially after rechecking the major credit bureaus to find, nothing close to their reasons except Trustone's frequent hard credit checks that caused credit scores to lose almost 100 points each. Funny that this sudden disapproval happened only AFTER we sent a letter asking about the law required "statement of pre ESTIMATED loan & expenses". Oh, and one more thing, while we were opening an account, the person/teller didn't know what the process was. She kept asking us questions about info they already had AND she didn't seem to know their own process for opening an account. Mostly negative reviews on this business seems to show similar experiences. Their rating on Yelp is only 2 1/2 stars. we should have seen this before this Trustone nightmare -- well lessons learned!

    Associated Bank - banks - Updated May 2026

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