The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.

Had surgery here and clearly specified - on their own pre-op paperwork - the exact pharmacy…read more(address included) where my post-op pain medication should be sent. They still sent it to the wrong pharmacy. As a result, I was left in unnecessary pain immediately after surgery and unable to drive, forcing me to scramble and rely on a family member to drive an hour on short notice just to obtain medication that should have been ready. When I called the office for help, the medical assistant ("Katie") was dismissive, unhelpful, and took zero accountability for the mistake - not even an "I'm sorry". Instead of treating this like the post-operative medication error that it was, I was met with attitude and reluctance to assist. Dr. Christianson himself seems fine, but the office staff is clearly disorganized and indifferent to patient care. Sending pain medication to the wrong pharmacy after surgery is not a minor inconvenience -- it's a failure of basic medical administration. Patients should not have to suffer or beg for help because staff can't follow their own intake forms.

Would not recommend at all, the doctors do not have bedside manners, they do not spend time with…read moreyou (have tested several doctors at the bedford location) they are in and out (max 2 minutes), cut you off when you speak and do not listen very well. Do not waste your money here.

Both the physician and the audiologist are knowledgeable and caring. My 94 year old mom and I both…read morereceived expert care in a kind environment.

I really liked Dr Mettman and the audiologist. The only reason I can't give this five stars is…read morebecause Dr Bryan insists on playing Fox News in the waiting room. I asked the receptionist if it could be changed to something benign - ESPN or HGTV. However I was told Dr Bryan insists they keep it on Fox.

I definitely do not recommend, I had to wait months to be seen after two appointments were…read morecancelled, one was cancelled the day of after I had waited almost 2 months. I specifically went in to get a diagnosis letter written and never got the letter. I called several times just to get told they would check on the status of the letter and they never got back with me. I got the total run around from these guys.

The wait to see the Dr. is sleazy an hr. These days this is not acceptable with man other Dr.s to…read morechoose from. The staff does not respect your time.

I've never had a problem with any medical professional in my life, but I will not go back to Texas…read moreENT. My health issue is unresolved after thousands of dollars out-of-pocket, and this office is difficult to work when it comes to payment and communication. Save yourself time and money.

Worst New Patient experience EVER!!!!…read more If I could i would give a -20 on performance and accommodating new patients. I appeared for my appointment at the Southlake location, early. I googled my doctors name and that was the address that came up. No one had given me a different address. I let Google maps show me the way. Upon my arrival, the receptionist kindly told me I needed to go to the Bedford office. I asked her for the address and to please let them know I'm on my way. She stated she would and said I had plenty of time to make my appointment. Sweet lady!! Kind person!! As I'm driving on Hwy 121, more than half way there, I get a call stating my appointment has been canceled. I still had 8 minutes before my "arrival time". The receptionist further told me that the Dr has said for her to let me know my appointment has been canceled........ WHAT??. ... just WOW!!!! I explained to the woman on the phone I was 1already over half way there and still had 6 minutes before my arrival time.. She again stated she was told by the Doctor to cancel my NEW PATIENT appointment. I told her I would be writing a bad review for this practice and hung up, very upset. Not ONE person offered an apology to me NOR did they even ask me to reschedule. The only kind person I experienced, was the kind lady in Southlake. I then showed up at the office, just to take a picture of the same plaque i saw at the location in Southlake. the plaque hanging on the wall that specifically states: "The nature of our practice is to give our patients the upmost care and service. PLEASE EXCUSE ANY DELAYS. We will give you the same careful attention as soon as possiblle." THATS their mission statement for patients? Where is basic standard of care? Where was one moment of care or concern for me? I'm the NEW PATIENT, coming in with some sort of ailment. I had waited a good while, just to get this appointment. After taking a picture of the plaque I was asked why I was doing so and was told I couldn't take pictures in the office, nor of the staff. Guess what I did, I held my phone up and said snap,, snap,, snap.. I just wanted to irritate the lady who was talking to me. The staff member told me to leave, as I did so, I yelled out cough, cough, sneeze, sneeze. (Along with a few choice words for the incompetent staff. I said the F word. I would never, EVER even take a stray dog to this practice. This, by far, is the worst Doctor experience I've ever had. That being said, speaks a lot as I've beat cancer 3 times in the last 5 years. I've had several specialists treating me. I have also worked in the Dental industry, scheduling appointments for patients for over 14 years. I've never heard of such low standards for the new patients bringing their money to my offices. UNBELIEVABLE! Check out this review of Texas Ear Nose & Throat Speclt: Gonzales James D MD on Google Maps https://goo.gl/maps/iMdV68a5BzA2zXXJ8

I think the reviews here are unfair, or that they only receive negative reviews for some reason. I…read morehad a good experience here, I've seen one audiologist (Jessica) who was absolutely lovely and two ENTs - Dr Patel and Dr Bauer. Both were great, But Dr Patel really impressed me with his knowledge and skill. My first appointment I didn't have much waiting at all. For my second appointment They fit me in last minute to get a bead removed from my daughters ear, and I waited just on an hour for that same day appointment which I don't think is bad at all. I haven't had any dealings with their front desk other than standard scheduling and check in, in this instance they were fine. I will update my review if this changes but I couldn't complain.

Dr Bauer and his whole team were amazing! My daughter was…read moretreated with the upmost care.

Staff did not enter my insurance information in correctly and then told me I did not send them the…read morecorrect insurance card, when in fact I did send them the correct insurance card and the proof is on their text messages. The woman was extremely rude by saying I did not sending the correct card. I told her to not say that I am lying and she said, when did I call you a liar? She gaslit me! Someone that is in charge of someone's money at a healthcare office should not be speaking to patients like this. And I can also attest to the fact that most people in this practice are not very warm and inviting. Won't be back.

The audiologist, Dr. Nicki Morgan, was cold and dismissive. Dr Yvonne Lee was nice and stayed in…read morethe room to answer my questions.

I want to express my sincere gratitude for the exceptional care I have received at your clinic. I…read morehave been a patient at KFMC for four years, during which time I struggled to bring my blood pressure into a normal range. After Dr. Martz prescribed new medication this past Friday, my numbers returned to normal by Monday. This is the first time in 15 years that my blood pressure hasn't been in the "stroke zone." I already feel a significant improvement in my energy levels and overall quality of life. I cannot say enough good things about KFMC. Every member of the staff is friendly, helpful, and truly takes the time to listen to my concerns. Thank you all for your dedicated support.

Lucy McLean, Jessica and Kim were all so kind and took amazing care of my husband and I. We went in…read moreto establish care with a new Primary Care. I felt like I was heard and supported. It has that family owned feel when you walk in so we felt comfortable there. Highly recommend this office!