I spent five days at this Hilton location, with visits to the nearby Mayo Clinic during the visit…read more The location is a few short blocks from the clinic, despite the ongoing construction, so that's a huge bonus. Check in was a breeze, and the valet service was quick to greet us, help us unload our bags, and get our car whisked off for parking. The front desk attendant was so quick and offered us some food suggestions while they worked on getting us our room. After taking the elevator up to our floor, we got situated and relaxed a bit before checking out the space. The room was spacious, and included all the amenities we've come to expect from a Hilton property. Everything was clean and well maintained, and thanks to Hilton Honors, we had our complimentary water bottles already in the room. The beds had lovely linens on them, and the pillows were quite fluffy, which is something that is becoming increasingly difficult to find in hotels I feel. The bathroom was also wonderful with a nice deep soaking tub, which I had the pleasure of taking for a spin one evening. The bathroom sink had great water pressure, which gave me a lot of hope for the shower, but the shower just lacked that same oomph.

The great: the club and the employees in it. The aesthetics. Netflix and other streaming services…read more The pool and sauna. The good: location and ease to getting to/from Mayo Clinic. Overall it's quiet. Loved the bidet! The happy hour at the adjacent restaurant was on point. The meh: Unclear arrival instructions, there was no valet outside despite telling us we had to use valet. So we self parked. Just confusion. I also didn't care for the soap/shampoo/conditioner smell. It overpowered the room. Because it was also very cold, the windows kept cracking and the sidewalk plow outside was so loud I thought someone was vacuuming above our room. Maybe I'm just over assuming but I feel like the windows should have kept more of that noise out. The ick: I'm pretty sure at least 2 sets of our towels were just re-hung up from the prior occupant of our room, both due to smell and appearance (see picture). In all my years of staying at hotels not once have i ever even suspected that is the case, until this stay. Overall, my general impression is that this is a great Hilton property. But that housekeeping issue for me will honestly prevent me from returning next time. This was more a 2.5 for me, but the positives far outweighed the negatives so 3 stars it is.

My Mom, age 85, and I stayed there 3 nights this week in order to go to the Mayo Clinic for her…read moreappts. We drove from her home in the Twin Cities. We absolutely loved the hotel and the staff: front desk, housekeeping, maintenance, breakfast crew, shuttle drivers....wow, like an extension of the clinic - all expressing concern for the guests at the hotel, down to earth yet still very professional. Thank you for making this such a nice experience. Everything always well-stocked and cold water bottles offered for free, coffee anytime - it really did feel like home. After my Mom's grueling 2 days of appointments, we were so happy to walk into our lovely, spacious room with the full kitchen. I hope this review helps a little for those running the hotel, keep up the great work!

Spent Nov thru Dec 25here for medical treatment it was perfect! Moved back in May 16, 26 no hot…read morewater was told it was fixed but it was hot at times. Went hospital on May 20,26 for abdominal surgery left hospital on May 26, 26 NO HOT WATER AT ALL said it was fixed again! Now they saying still no hot water till next week!!! Waiting on parts not even using overnight services! We are checking out.. It was broken and didn't bother sharing this with people with medical recovery!!!! Furious is an understatement so heads up!!! ASK GET ANSWER IN WRITING TO GUARANTEE YOU NOT SUFFERING WITH RECOVERY!! NOT LOSING MONEY!

TownePlace Suites is a good option for staying in Rochester, especially if you need to be near the…read morehospital. It is close by and I believe they also offer a shuttle service, which is really useful. The hotel itself is nice, the rooms have always been clean during my stays, and it seems like they have been renovated fairly recently. The front desk staff has also always been friendly and helpful. If you need a convenient place to stay near the hospital, this is definitely a solid choice.

I like everything about this place. If you are staying in…read moreRochester to receive services from Mayo Clinic, this place is a peaceful, calm, near-by option. The shuttle drivers are very, very helpful, and the subtle runs from early, around 5 AM, until 7 PM. The complementary food served in the morning is delicious, and the coffee shop is good, too. This was my second time staying for a week or more, and the staff was good to me night and day. I very much enjoyed the full-size refrigerator, and the kitchenette with supplied cooking equipment and silverware. The non-carpeted floor in the entryway/kitchen/bathroom was clean, and the carpeted area seemed clean, too. I do wish they provided handheld shower, heads, but oh well... certain people can't be trusted with that kind of responsibility, right? For this price point, with the Mayo patient discount, I felt like I got my moneys worth.

The best kept secret!! It's way nicer than most of the locations directly at Mayo so we stay here…read morewhenever possible if I'm not being sedated etc. The staff goes way out of their way to accommodate. 10/10!

If you need / want to be in Rochester, this is the only place to stay. First, it is impeccably…read moreclean. Like a surgical suite or semiconductor clean room. Secondly, it would be hard to exaggerate how thoroughly the staff here tries to please the guests. Milton, Jen, Nick and Kyle are the only three names I can recall offhand, but we dealt with a dozen in our two month stay and every last one from housekeeping to the manager was incredibly friendly, helpful and bent over backwards for any request. Lastly... they serve a fine chili dog. Stay here, you won't regret it.

How could anyone give this place a negative review? Everyone has been extremely helpful, kind and…read moreefficient. Check in was seamless. Lovely and clean king single room. Perfect locate for our appointments at Mayo.

I have stayed at the Kahler multiple times over the years, generally for conferences and I was back…read morethere for another one. If you have a small-to-midsize conference, the Kahler is really well situated. Downtown, good meeting spaces, near lots of bars and coffee shops. My biggest complaint about the meeting space is a common one with conference centers- too dang cold! They have upgraded the rooms. My king was spacious and comfortable plus clean. Staff was friendly and attentive. Decent exercise Room. My only real complaint is that there was no auto close on the door. You have to remember to pull it shut. Overall a nice place to spend a night in Rochester.

This hotel gets low scores, and our experience disagrees with that evaluation. Our room is the…read more1-bedroom suite with two bathrooms. It's large, with a microwave and small refrigerator, a separate living room, and- did I mention the two bathrooms. The Hilton Garden Inn is not new, and the furnishings are a step below IKEA, but it's a Hilton Garden Inn with prices that reflect that branding. This is not an expensive hostelry. I don't think there's an attached restaurant. Breakfast will probably stink, but within a half block are nice restaurants and bars. They even run a shuttle to the Mayo clinics and Mayo buildings. We stayed at the more upscale Hilton. There's no microwave in the rooms at the Hilton Downtown, and the Hilton does not have a 1-bedroom suite. It's also a lot more expensive. I did have one major criticism of the Hilton Garden Inn Downtown Rochester: The women at the check-in desk were not welcoming, and they appeared angry. They were the only people I encountered during my times in Rochester who were not warm and helpful. Everyone else in this town is as nice as they can be. A smile can do wonders, even for yourself.

Moldy and dirty bathtub. Badly stained sticky carpet…read more Awkward valet parking Friendly helpful staff Location close to Mayo We won't stay there again.

One star. Avoid this place at all costs…read more What a nightmare. We had two prepaid rooms and the problems started the moment we arrived. There was a long line to check in and a long wait to get rooms assigned. We finally got in and got our two keys for the two rooms, we dropped our luggage in one room, and left. Of course, the parking garage did not work with our key card, so back we went and waited in line again. The parking access was added and when we came back, neither room key worked. Back down to the lobby to wait in line again. The front desk reissued keys, but when we went back to open the second room, someone else's belongings were inside! At that point they said they would comp our entire stay and moved us into a larger room at the Staybridge Suites connected in the same building. That was the one nice gesture, except it didn't hold up. After we got home, not only was our prepaid stay never comped, we were charged additionally on top of it! I had to call my credit card company to dispute it, and when they tried to reach the hotel directly, they couldn't get through after more than thirty minutes on hold. This was at around 2 PM on a normal weekday. This is a terribly managed hotel with undertrained staff. One employee helping us was on her second or third day; another had just finished her first week. Nobody seemed equipped to handle even basic check-in, let alone the billing disaster that followed. Save yourself the headache and book somewhere else.

Pretty clean hotel room. The room had a focus on fitness, it had some exercise stretching equipment…read morethat came standard with the room, probable because of one's staying for the Maybe clinic and the thrust towards physical therapy. The hotel lobby is nicely set up along with a bar and restaurant (take this with a grain of salt), breakfast tasted like it had all been microwaved. They do offer parking in their garage, otherwise there is paid street parking, free after 5:00 pm till 8am

Made reservation by phone because having surgery at Mayo. Employee very nice and helpful. When…read morereceived email confirming reservation it didn't say the nightly rate (should have been 1st clue). Looked on my Bonvoy account which showed it. When checked in, rate was $30 higher a night than was quoted originally. Told employee rate I was quoted. She was by herself at front desk and line of people. So get that she was stressed but didn't exhibit good customer service. Recommend not staying in 410 unless sound sleeper. There's a loud noise that goes off and on at night (not the AC or fan). It's from outside of room. Moved bedding to bathroom and slept on bathroom floor. Checkout person said may have been ice maker.

I didn't think to take any pictures unfortunately but I was pleasantly surprised nonetheless. I…read moretypically stay at Hilton brand hotels- Hampton inn, garden inn, etc but my sister booked this stay for me for her son's baseball tournament in Rochester. Like I said- I'm used to Hilton hotels and I was quite surprised by the spaciousness, but especially the comfort of the bed! I typically don't sleep well at hotels just because the bed is so uncomfortable but this bed was just as comfortable if not more than my $8k bed at home. The suite was nice- a pull out sofa, sink, dishwasher, stove top, closest, large desk, private room with a king size bed, plus the shower and bathroom were separate with a closed door from the sink and additional closet. The room also got super cold which I appreciated because I like my hotel rooms to be at 60 degrees in the summer (crazy I know) and this was way cold even at 65! Also, free breakfast is always a plus. The only criticism I would have is that the workout facility is practically right in the lobby with windows for walls for everyone to see but I didn't plan on using it this time around so it wasn't that big of a deal but if I had I may have felt a tad uncomfortable but not because the clientele, just feeling like everyone can see in. I would stay again.

First time coming here, i needed a place to stay at since I was staying the night in the area. Just…read morea little bit north of Rochester , hotel has everything accommodating for my short stay here. There's nothing in walking distance but there are plenty of things within a five minute radius drive wise. Staff here was very friendly and it was easy to check in as well. The rooms were cozy, the amenities were also very good too! Breakfast was a hit or miss. Simply because of limited food options. There's plenty of parking here as well as well as a sheltered overhead entrance if you are getting dropped off by a rideshare, etc at the front door. Overall, I was pretty content with my visit. Good reccomend!

Room rented online showed picture of fridge and microwave. When arriving at room, there was no…read moremicrowave. When brought to managers attention, we were informed that only suites had both. Very disappointing as we needed a microwave. We asked if we could get a microwave and pay extra. We were told no way. Not a fan of this hotel. In town for Mayo Clinic.

Wonderful hotel for my Mom, age 85, and I in order to take her to the Mayo Clinic appointments…read more Front desk, maintenance, breakfast, housekeeping staff, shuttle drivers, everyone so professional yet down to earth, showing genuine care for the hotel guests, many suffering ailments that require trips to the clinic. We could not have asked for better. We had 3 nights this past week in the hotel, and we were always so happy to walk back into our spacious room with kitchen each evening - it really did feel like home. Thank you!!!

Being a lifetime Diamond member traveling a lot. I made a reservation for this hotel. This is the…read moresecond time staying here this time at 6 AM on the first morning there was a dog barking for close to an hour call the front desk. They said they look into it nothing again today for first thing in the morning little after six dog barking again I called Hilton Diamond Desk. They said they would contact the hotel nothing happened if you wanna sleep in at this hotel, I suggest going somewhere else nice hotel other than if traveling with a dog take care of the dog or put a bark collar on it when you leave have consideration for other guests in the hotel