My husband had an appt with the dentist office next door, he accidentally went into this office…read moreand they pretended as if he was in the correct place. They took my husband's information and took X-rays, and of course he did not have an appt because he wasn't supposed to be there so they "rescheduled him." I hope that they don't bill my insurance!! And my husband was super late to his real appointment! ... so they wasted his time! Definitely, they are dishonest!

EXTREMELY UNHAPPY with this office's billing practices, per today's visit for a crown…read morereplacement. An original price was quoted 2 weeks ago prior to today's visit. A $150.00 surcharge was added upon checkout, without any notification or explanation, none of which is covered by my insurance, so I am told. I have had several billing issues in the past with New Rochelle Dental Arts, ALL of which were brushed aside as computer glitches, or other malfunctions. Today put this longstanding customer over the top. You DO NOT treat a customer this way, particularly one who has been with you for several years. As of this writing, I have STILL not received communication from any single individual in billing, as I requested. Perhaps, it will matter to New Rochelle Dental Arts when they see they have lost me as a client, along with four other family members. NRDA has proven to me once and for all they CANNOT be trusted. I am disgusted and am just giving the general public a heads up to BEWARE!!!!! Shame on you, NEW ROCHELLE DENTAL ARTS......Hope you are happy to lose a total of 5 clients over your thievery from today!!!! You deserve EVERY SINGLE BIT OF NEGATIVE PUBLICITY generated in this review. TRUST ME, I COULD SAY FAR WORSE!!!!! GOOD RIDDANCE!!!!!

First, I want to say that the dental hygienist was excellent and the highlight of my visit. She was…read moreprofessional, kind, and made me feel comfortable throughout the exam and X-rays. I scheduled an appointment expecting to receive an exam, X-rays, and a routine cleaning. I received the exam, X-rays, and an Invisalign consultation. After the dentist completed the exam, she recommended a deep cleaning, fillings, and an extraction. Instead of moving forward with a cleaning, I was taken to speak with the financial coordinator, who reviewed the proposed treatment plan and costs. The deep cleaning would have cost over $1,000, with my portion being $477 after insurance. I was comfortable discussing the fillings, but I declined the extraction because it has never caused me any problems, and previous dentists have told me it could be monitored if it remained symptom-free. I explained that I was not ready to proceed with the deep cleaning and politely asked if I could receive a regular cleaning instead. I was told that I could not and that I should find another dental practice. That response was disappointing and felt unprofessional. What frustrated me most was that the deep cleaning was presented as a recommendation, yet I felt I had no choice if I wanted any cleaning at all. At every other dental office I've visited, when a deep cleaning was recommended and I declined, I was still given the option of a regular cleaning after discussing the risks and benefits. This was the first time I have ever been refused a cleaning altogether. I understand that treatment recommendations are important and that practices need to discuss available options. However, I also believe patients should be able to ask questions, decline recommended treatment, and still be treated respectfully. I left feeling like my concerns and preferences were not taken into consideration. To make matters more frustrating, my insurance benefits were used for the exam and X-rays, and I now have to schedule another appointment with my previous dentist to receive the cleaning I originally came in for. Overall, I left feeling disappointed by the experience. While the hygienist provided excellent care, the way my treatment options were handled and the lack of flexibility in discussing alternatives left me with a negative impression of the practice.

Amazing experience and care. I was able to establish care, get X-rays, a cleaning, and have an…read moreassessment for Invisalign all in the same day. The dental hygienist, Dena, is an absolute gem. She constantly checks in on you and your comfort level, making sure you're okay. She really connects with the patient. The cleaning went great. The Invisalign consultation was quick, very detailed, and all questions were answered. The deal is fanatic! Highly recommend. The treatment here is just great, office is very clean, you don't feel rushed out the door. Also, big shout out to the front desk. I lost my insurance card, and they were able to set me up no problem, which was a big worry of mine.

How many people can say they love the dentist?! Well, I do now. Here's why:…read more1. They have awesome hours and are super flexible 2. Luz, at the front knows her stuff and will take care of you and put your insurance company in their place (politely). 3. They work as a team. Cheesy but true. They ask each other for help, support each other and everyone genuinely enjoys working there, you can tell. 4. I've brought my infant twins in with me on several occasions and they helped care for them as if they were their own children. 5. Milk chocolate sea salt caramels. (Yup, at a dentist office) 6. The dentists are normal people who talk to you about what they are doing. 7. A lot of their work (like making caps) is done in house so the wait time for stuff is cut in half!! 8. Dr. Inabi. The end. 9. Needed a tooth extracted while pregnant and was in a lot of pain the following days. Dr. Inabi called me that night and the next few days to check in on me. 10. If you aren't convinced yet, I'm not sure what else to say, just reread my list and call Luz for an appointment. :-)

Do you know how much time I've wasted at this shithole? Is it an actual certified practice? I had…read moreto get a root canal and the singular dentist that works there had to bounce between 6 different patients while I'm sitting in the chair, numb. I was left alone for 20+ minutes with absolutely no warning. I'm fitted for a temporary crown and it's fallen out TWICE while IM EATING. And the helper has the nerve to tell me to be careful flossing. I wouldn't send anyone here.

I cannot overstate how blessed I am to have found Dr. Ashraf and his amazing staff…read more I have a deep, traumatic fear of the dentist that goes back to childhood. I have never been able to find a dentist who knows how to handle my particular brand of trauma. My dental health life has been a series of avoidance, emergency from neglect, traumatic fixes, and more avoidance. Rinse and repeat. Last Friday I broke a crown and that familiar panic set in. I spent the weekend researching "trauma-informed dentistry" in Westchester County. I found a few names and made some cold calls, and while they all seemed lovely, nobody seemed like a good fit for my fear. When I spoke to Carissa at Advanced Dental Care, even my wife (who heard me on the phone) noticed my voice soften and noticed the relief in my demeanor. From that first phone conversation, she already lowered my panic. They squeezed me in for an emergency consult, and despite already having two emergencies and no openings, they found a spot for me. I never once felt rushed. They treated me as if I'd been a patient with them my entire life. This morning Dr. Ashraf performed the procedure and it all went smoothly. No pain. No trauma. No fear. I now have a dentist. I've already scheduled my six-month check-up.

Stay away; these reviews are all suspect; this dentist is a joke; half finished work parading as…read more professional work. Don't jeopardize your insurance or your pockets/shoddy work. Have available photos of and actual prosthesis of his work. Apparently it's very difficult to litigate dentist but I'm sure , at some point he'll be found out. TRUTH

This dentist is truly the best in the area! I found Dr. John Castanaro after getting new dental…read moreinsurance (I have Guardian) and wanting to ditch my old dental office, which did not make you feel welcome and cleanings were rushed. Dr. Castanaro's office was a complete-180 compared to my old dentist. He is very attentive every time I come for a cleaning and I am always seen as soon as I arrive. He uses the best and latest dental technology and a perk is that he is also a cool guy! His dental assistants also help him and are very nice and do the work right. Maureen & Stephanie at the front desk are gems and will always work with you to schedule an appointment at a time that works best for you and help in understanding insurance billing. They rock and are a pleasure to speak with. If you are looking for a new dental office, either for a preventative visit or for major dental care, look no further, THIS IS THE OFFICE YOU ARE LOOKING FOR!

John Castanaro.....what can I say besides that I am happy to call him my dentist…read more I neglected my teeth for about two years but had always had great dental check ups. No cavities and no work needed. I had cracked a tooth prior which I knew about but didn't think it was serious. Well apparently it was and caused a small cavity. Dr Castanaro fixed my tooth up....despite me acting like a huge baby when he needed to numb me. He worked quickly and was gentle. Was funny and kept me entertained while he worked. I'd definitely recommend him.

Everyone in the office is very nice. All of my questions or answered in detail. Questions I hadn't…read moreeven thought to ask or answered. Although this is my regular dentist, they were very understanding when I went to a different dentist for a service they did not provide.

I called to schedule a second appointment for a teeth cleaning. The front office receptionist…read moreinformed me that my account was deactivated, the system was down, preventing reactivation, and there were no available appointments for two months. When I inquired why my account was deactivated, she stated it was because I was upset about the cost of fillings and had said I wouldn't return. This is not accurate. During my first visit, I received a full-mouth X-ray and a teeth cleaning from a dentist (not Dr. Avanzato). The dentist reviewed the X-rays, said everything looked good, and recommended a return visit in six months. Before leaving the exam room, I asked about fillings to address a gap in my upper teeth due to receding gums. The dentist directed me to the front desk, where I received a quote that seemed exorbitant. I mentioned that my previous dentist had billed my insurance plan and co-pay for significantly less and indicated I wouldn't get the work done there. The receptionist was not present during my consultation with the dentist. Despite my corrections, the receptionist continued to claim I had refused treatment. I ended the conversation because it was unproductive. After this, I decided not to return to the practice and went to retrieve my dental records. The receptionist claimed she had already emailed a copy of my records and mailed a letter on the same day of my service. I never received either. She again insisted I needed two fillings, which I hadn't requested. I asked her to just send me the records. Later that day, I received an email with a copy of my X-rays and a note that a duplicate letter had been mailed. Two days later, I received a letter, dated the day of my service, stating that I would be better served by seeking another dentist due to a breakdown in the doctor-patient relationship. I had already decided to seek another dentist, but this situation makes me question who makes decisions at this practice, the dentist or the receptionist, who seemed to be providing misleading and inaccurate information.

Dr. Orentlicher did a great job extracting my son's wisdom teeth. The entire office staff was…read morepleasant and helpful. They were patient with his anxiety and answered all questions thoroughly. We weren't kept waiting which is always a plus. Highly recommended by our dentist.

I have been a patient of Halper Dentistry office (both Dr Sara and Dr Ira) for 30 years and have…read morehad all kinds of dental procedures here including Invisalign. I have never had any issues with the Dr's evaluations and treatment procedures. The office has a great team environment and everyone really cares about their work and the patients well being. My wife and I are very pleased with the care we receive.

I've been a patient of Dr. Halpers for 40-years, so that says something about his practice…read more Pleasant & personable, Dr. Halper & his wonderful staff are always consummate professionals who are one of Westchester's best.