They routinely charge more than the agreed-upon fees and tack on extras that aren't covered, clearly driving up the final bill. While this may be common with large national practices, it doesn't make it acceptable. The staff are personable and the work itself appears competent, but pricing transparency is a real concern. My strongest advice is to shop around -- you'll likely find Aspen of West Melbourne to be significantly more expensive than comparable providers. read more

Courtney Sevilla (dentist) I made an appointment as a new patient for a teeth-cleaning and requested zero-copay coverage from my dental insurance. They confirmed I was covered for zero-copay and made an appointment in 1 month. Day of appointment I confirmed with the receptionist that I was zero-copay and did not want any additional services -- just a teeth-cleaning. She confirmed I was covered zero-copay. About a week after the dental service I received a bill for $195. I contacted them and said that was a mistake. A week later I get the same bill. I reply I have zero-copay and don't owe anything and that this looks like a scam. No reply. I confirmed with my dental insurance company they paid $552 to the dentist...for a teeth-cleaning! I am now getting collection company letters claiming I owe an additional $350! I will not pay this. This is a terrible dentist operating illegally. read more

They wanted $2000 for a deep cleaning that was totally not nessary 2 second opinions told me it was not needed

Got a call the day before the appointment saying that they no longer take our insurance. They waited until the last minute to do that. Then they offered me financing because cleaning was $289 This is the second time I've had an issue with them. So six months after they knew that they were canceling our insurance they sent me a call the day before terrible service. read more

When I originally came, my entered name was not verified with my ID. When I came this time, about 4 years later, I requested to change my name and gender on my file. I was told that it all has to match my ID. I can prove that it doesn't, because my current name on file isn't what's on my ID. The X-ray tech was friendly, the hygienist was fine. The dentist was rude and clearly did not believe that my crown had come off just a couple days ago. This is a crown that had been made and placed by this office, and it just popped off while eating, so who knows how long it had been loose and just stuck between the neighboring teeth. When I called to make an appointment, I told the woman on the phone that I don't have dental insurance. She said they could make the initial X-rays and exam free, and it would be $149 to repair my crown and put it back on. When I got to the billing desk, the initial things were free, but the rest was totally different. That's where I was told that I also have two cavities, and all of the "necessary" work would be over $4000 - about $2000 of that is for a new crown. read more

staff upfront are great. dentist Mara is ridiculous, unprofessional. I had to make an appointment to make an appointment? waste of my time because they do not do their due diligence. unnecessary questions. just terrible dentist, hoping to change if they more options. completely waste of time because they do not do their homework. Unnecessary questions on insurance and why when my visits are all paid in full Unnecessary questions as to where I have been lately? when I don't answer they ask to make a new appointment. Unnecessary questions all to avoid admitting they didn't do their due diligence and to act like I had an appointment and not waste my time. just trash! read more

Great service, not sure why all the bad reviews. Everyone was amazing in the office. read more

Two Days after my review on here, I received a call from Aspen... But not in reply to my phone call to them, but in reply to my review!! She seemed to have issues with what I found fault with... By that point, I had already found another dentist and scheduled an appointment. It's So Sad that Aspen has gotten too big for their britches (trousers)... They cannot (or will not) answer their phone, but instead have a computer do it, only to give people the run-around... With No Return Calls - until of course you give a Bad Public Review! at which point, an ACTUAL HUMAN WILL THEN CALL YOU!!!???!!! Signed, Still Dissatisfied with Aspen Dental... read more

Went for a specific problem. They x rayed all my teeth even though I had ones that were 4 months old. I think they look at your insurance a determine what it will cover, and thats what they do. They don't really care about the specific problem. So during consultation I was advised I have bone loss on some of my teeth. Im 70 years old so I was not surprised nor should they be. Eventually I was given a referral to another dentist to address issues unrelated to the specific issue. The issue was never addressed. They wanted to pull all my teeth and give me dentures. I got the feeling that this is the approach to all patients. I guess thats where the money is. With the current rating I would expect them to be out of business soon. Worse dentist visit in my 70 year history. read more

Please save your time and energy and go somewhere else. An office that doesn't take up literally three hours out of your day for a checkup, and leaves you with absolutely no dental work done after or even basic cleanings when it was actually scheduled by them, bc they actually refused to do it. That was before they sat me down at the very end and the girl handed me a literal 5-6 page essay summary of the things I needed work on that needs to be done before they could clean my teeth LOL Ex: I am 34 years old and in good health with NO gum disease.. they will lie and refuse to do work until you pay them even though the visit is supposedly free and a yearly checkup and cleaning is always included with most insurance. They are an embarrassment to the dentistry field and the perfect example of the type of places you should avoid at all costs! Bottle line they are straight up wannabe Scammers read more

My last two visits, this office tells me my insurance is maxed and I must pay out-of-pocket. Then I get notice from my insurance carrier that they submitted for both visits; one they paid them partial payment and the other is pending for full payment which they submitted which was more than I paid for the visit as an out-of-pocket expense. Now I need emergency dental work, and again they are saying you must pay out-of-pocket (not even offering credit for getting paid twice), knowing damn well there is still money left my insurance (I just got that info today) and knowing they will charge me AND what they can squeeze whatever they can get from my insurance.... Find a local dentist office. This corporate detist office is a sham! They won't even release my digital records to up to 48 hours, even though I am in need of emergency dental work TODAY! read more

The dentist was great. The problem is not in what the dentist does but in practices that seem to maximize your out of pocket expenses.i have an urgent process ( literally an abscess) but they said their office 's policy is not to even start that treatment until I agree to a costly deep cleaning including administering an antibiotic on the gums the dental plan doesn't cover. I investigated, and it seems that the insurance doesn't cover because there are less costly alternatives. I asked for these alternatives and they said they couldn't give me any. That's not just poor care - it's also highly unethical. read more

The WORST service I've ever had at any establishment. communication is so terirble I had to drive to the dentist office 2 weeks after my consultation just so my appointment could be made (which never was), despite the many follow up emails and calls that were made on my end (As instructed) and a month and a half later still ZERO communication & NO appointment after being guaranteed a same day callback To resolve the issue many times. I've even had to call other departments in their phone menu just to be transferred over to them (out of the 10 times I called, only got a pick up once), because for some reason they're phones are always "busy", but when you go in, the office is filled with staff, and little-to-no patients... Dental care should not have to be THIS much of a hassle. I never write reviews for companies (unless they're good of course), but you have to be reallyyyyy bad for me to even spend my time writing this. I'm not sure if it shows, but the site I'm specifically referring to is the one in West Melbourne. I tried the one in Fort Pierce also, but the receptionist must have been new, because she was unable to answer any of my basic questions. it's sad to watch this chain fall off, but hopefully the many negative reviews written about Aspen that I've seen, wake up more people to just go elsewhere, rather than hoping "my experience will be better." read more

I have been trying to make an app. for 6 weeks to complete my dentures no one calls back cannot make an app. I drove down to aspen to make an app. and was told the computers and all personal information was compormised and could not make an app. I am still paying for services that are not completed. My husband cannot wear his temp. dentures as they fit so poorly they just fall out read more

I am not sure how this office gets such negative reviews. I have been there 3 times, today being my 4th, not because of anything on their part. My own neglect and putting it off. Everytime I have been there, EVERYONE has been extremely nice, thorough and explained everything to me. Going in (even with insurance), I knew I was going to have to pay for over 1/2 of the services. Dental service is NOT cheap anywhere you go. If I would have stayed on top of caring for my teeth, I would not have to be paying out what I am BUT the ladies/guys make it less painful with their knowledge and caring attitude!! My advice, make your medical and dental priority and do preventative care/appointments as this will lessen your visits. Thank you to Aspen Palm Bay!! read more

On Friday, July 29th @ 9am, I saw DDS Peter Ibrahim, and He gave me a Referral to see an Endodontist, of my choice, to perform a Root Canal on Tooth #3. I called a few of them, and they all asked me if I was prescribed Antibiotics, I wasn't. So...I called Aspen back, and asked them to please call in a prescription for an Antibiotic to the Winn-Dixie pharmacy in Micco (772) 663-1135, I was assured that they would get right on it...they didn't. I called the pharmacy myself, on Saturday, to see if maybe it was called in...it wasn't. So, here I sit with an extremely irritated Toothache, and no way to get any help for it. I was actually going to take out a loan to have everything done that Peter had suggested I have done. But now....seeing as though Aspen can't even follow through on the Simplest of things, I have No Confidence of Aspen to follow through on the Harder things. Sadly, I am going to find another Dental practice that follows through on what they say they are going to do. It's too bad Really because Peter Ibrahim is an Excellent Dentist, perhaps He should be working someplace else, where the Practice is as Good as He is! ~ John Logue read more

I have gone to the office on Palm Bay Rd and they are ALL, from the front office staff to the assistants to the doctors, the BEST!!!!!! They are friendly, helpful and do a great job while keeping your personal comfort in mind. I was skeptical going to a "chain dentist" but couldn't be happier. I highly recommend them! read more

Let's face it, nobody likes going to the dentist. It's something we take care of last before everything else for many reasons. The anxiety and the cost are the two biggest reasons. I don't have severe anxiety about it but the cost always floors me, even with dental insurance, which I no longer have. I had a horrible experience with Bright Now Dental and actually walked out in the middle of the ex-rays. A friend suggested Aspen Dental so I checked out the Viera location. The office was spotless and the staff was so kind and gentle, I knew I had found the right spot. I have several broken teeth and I knew it was going to be costly but Allison, the financial consultant, was so great and I did not feel embarrassed to explain my financial situation. She bent over backwards to find every offer and discount that could be applied and I left there actually being excited and coming back and getting my teeth fixed and wanting to smile again! I highly recommend this place and the Dr is also very kind and I feel confident that the work will be perfect. read more

Aspen Dental - Next time I'll be showing teeth..LOL - Oral Surgeons Near Me - West Melbourne, Florida

I made my appt a week in advance. AT 7 PM they day before the appointment I get a frantic call from "Donna" from the location I was scheduled for stating that I needed to provide my ssn or I "won't know the cost of the procedures when you come". She was very rushed and seemed as if she was intending to get me to cancel the appointment. I did get a bit upset stating that 1. I was not giving my ssn over the phone. 2. The call center rep was able to find my insurance information. 3. It was 7 PM and I was in bed and did not need the stress of the call. Dear Reader, I called over a week in advance for this appointment and this woman is calling me at 7 pm the night before the appointment. I still wonder what she expected to accomplish. I had already confirmed my appointment via email. I should have stopped there. The next day was my appointment. I had called my insurance company and gave the front desk the information they provided me to give them. I also asked to speak to someone about the call I received the night before and low and behold Donna was sitting right there and proceeded to argue with me that her call saved me a bunch of time and heartache and "I DID NOTHING WRONG". This all at the front desk, in front of the whole staff and waiting room. Donna, its not what you said, its HOW YOU SAID IT. I should have stopped there. Iget called to the back and not only got the round the face xray, but literally the "bite xrays" upper and lower for my whole mouth. They took 13 xrays, 12 that were usable. Get taken to the chair. The chair had a rip in it. I know this may sound petty, but seriously? Your a professional practice and you have a large hole on the side of the chair you have people sitting in? Glad my gynecologist does not have the same low standards......So they look at my teeth, do the check to "see what kind of cleaning" I need. Then two dentists show up. Neither seemed to know who was going to work on me so I picked one. Literally said, lets go with "him" cuz he was cuter. Keep in mind both had masks on so it was definitely a joke on my part. This "Dentist" proceeded to show me my xrays and their fancy tool showing what my smile would look like. When I attempted to tell him about an issue he poo poo'd me. YOU COULD LITERALLY SEE the issue I was speaking about on the xray and frankly if I attached a pic you can see where I used a cheap teeth bleaching product and fell asleep and so my two front teeth have enamel worn off. You can see it in the mirror. This "Dentist" just dismissed it. We discussed implants and while doing so he said and "we'll just pull this tooth and put in an implant". To this day I still do not know why he wanted to pull a perfectly good tooth to put in an implant. I had been there 1.5 hours at this point and still had no idea about getting my teeth cleaned. Yes dear reader, nothing was being said about a cleaning. Only the implants and bleaching. Getting tired at this point I asked the Dentist if there was anything else and he said no. He took me to the billing representative. Cara and I had a blast until she showed me $12,000.00 bill. It was Cara who explained I would need a bone graft to hold up two of the implants. It was Cara explained the procedures and how they worked. It was Cara who told me she would get back to me the next day with alternative treatments as I was in tears and apparently after handing Cara the information, the "Dentist" left the building. I should have stopped there. I did not receive any information from Cara the next day. I should have stopped there. I emailed Cara the following week and received no response. I should have stopped there. I called and found out Cara was out for the week. I forwarded the email regarding all my new questions to the person I spoke with. I requested copies of my films. I did receive a link to their online portal to view my films. But nothing from the dentist in regards to my care. i should have stopped there. My insurance has patient advocates. I called one and she called them and they never returned her call. I should have stopped there. They send you a shit ton of emails and requests to do referrals and surveys etc. I received 10 emails from March 3rd to March 15 all asking for surveys, offering me a discount, and one "Regional Manager" Joshua Crowell with his phone number (321) 417-0096 stating that if needed anything to give him a call. I did, left him a message....that was over two weeks from this writing and I have not received a call back. So................I stopped. In addition to all of the above, the insurance company stated that they did not even get a preauthorization for any of the treatment they purported I needed. Part of the 12K was for a 130.00 toothbrush I found on Amazon for 36.00. read more

I have been a patient with Aspen Dental for 5 years now. I have never been super impressed but last week a situation happened that was infuriating. The same day you have your general cleaning you need to book 6 months out in advance because they are so busy, which is already alittle ridiculous. About a week before my appointment I receive a text saying my appointment was canceled and that I need to call and reschedule. Okay, sure I'm thinking they can fit me in within the next week or 2 since it was a last minute cancellation that was NOT my doing. I call and the next available appointment that I can come in is 4 MONTHS AWAY. That is absolutely ridiculous and does not show any professional courtesy for someone who has been a patient there for several years. Apparently there is only 1 hygienist currently working there and she had to cancel. I'm not upset with the secretary, she helped the best she could. I'm extremely upset with this infuriating situation that could have been avoided had management hired more hygienists to work at an overpopulated site. read more

Palm Bay, FL. The ultimate ripoff "corporation" around! Was told cost was $5400 and now final bill was $6000. Poor dental care. My partial plate broke off, had temp put in and 2 weeks later go in for permanent partial--didn't fit. Now have to go back in 2 1/2 weeks. When tech, not the dentist, put in my temporary plate ended up cutting my gum. read more

Dr Mohamed does amazing work. My teeth are very brown and he got almost all of it without actually doing a whitening. I will definitely come back to him. read more

Aspen Dental - Oral Surgeons Near Me - West Melbourne, Florida

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We dont like going to Dentists. My girlfriend for sure! Trying to save on procedures. We stopped at Aspen dental, right here at this location. Great wellcoming! Front office they were confussed didnt know what was going on about my girlfriend insurance and also my girlfriend found out that there were an office charge of $80 What? Whats an office fee at a Dental office? Is this fee legit? Are they trying to make more money? The dentists were great, caring and helpful My girlfriend have had a good experience with the Dentists not with the front office. People if you choose this aspen location make sure that you get the service that you deserve at the front office. read more

The dentist and staff were very unprofessional. I went for my initial appointment. The doctor laid out a plan for over 20k of work. When I balked at the price, he came out and told his office manager he didn't think I would go for it. I made an appointment for my teeth to be cleaned as I was told all teeth cleaning needs to be done before ANY work can be done. What they did was a "deep" clean on my teeth. I did not authorize this service. It felt the same as all of my regular teeth cleanings have, in the past. The office manager took me to her desk to go over the long list of work they wanted to do. I told her there was no way I needed all that work. I had been to my dentist in South Carolina 3 months earlier and there was no problem. Her desk was in the open where staff and patients are. As I was leaving, she made a very snide remark about me. They billed me close to $400 for this "special" cleaning. The account is now in collections. I refuse to pay for their shady practices. STAY FAR AWAY FROM ASPEN DENTAL. News Tiidbit: Despite repeated investigations and settlements with state regulators, Aspen's private equity owners have reaped massive payouts from the company by loading Aspen with debt to pay themselves dividends: since 2012 Aspen has paid over $1.1 billion in dividends to Leonard Green & Partners, Ares Management, and American ...Mar 15, 2022 read more

This is an update to my previous review. I went to anothet dentist in Melbourne after the disaster at Aspen Dental. The new dentist said that I have a cavity between my front teeth that I will have filled this week. He showed it to me on my x-rays and it was obvious when he examined my teeth he said. Aspen Dental charged me for an exam, but didn't do more than a cursory look. Aspen Dental also never bothered to look at the x-rays as it was obvious even to my untrained eyes after a reputable dentist pointed it out to me. Also the new dentist said I DO NOT have gingivitis and do not need any treatment other than a cleaning. Aspen Dental tries to upsell you on unnecessary services while ignoring real dental work that needs to be done. Thank goodness this cavity was found before it got any worse. read more

Three days excruciating pain for my daughter they examine her and schedule her to come back for an extraction they do not provide emergency services they do not care about their patients and they definitely do not care if you're in pain I would not recommend this place for anybody read more

If you want to wait hours upon hours before even getting your teeth looked at, go to this place. They make so many excuses that they overbooked or come up with some excuse, but the funny thing is that it happens every time. They are slow slow slow! Go somewhere else!!! read more

BEWARE the ONLY treatment is the most expensive treatment. Even with insurance they find ways to add to your bill calling it their "high standards" of care. If you have a copay they will find a way to charge you a lot more than what they agreed to charge when contracting with your insurance company. They have a contract with your insurance company but have found ways to make your agreed upon copay a lot more. None of which will be covered by your insurance. Call your insurance company and ask them how many complaints they have received on just this Aspen dental office. If you decline the "extra" treatment whether it is an oral rinse or irrigation of your gums or half a dozen other treatments they will refuse to treat you. They want you to pay in advance when you make your appointment. Just go somewhere else and remember if you have to use them call your insurance and find out in advance what the charge should be for your treatment and exactly what your copay should be. Then get ready for a shock when they find a way to add even more! read more

Dr. Marius is a professional and caring dentist. He is the only dentist I want for crowns or any other dental care. He corrected a problem crown another dentist had inserted which fell out three times. He takes his time and makes sure that the crown is seated correctly and the bite is perfect. The procedure was painless. I cannot express how much I appreciate him. In addition, his office staff is friendly and efficient. During this Covid 19 virus, you could not find a cleaner dental office. They not only wear the required PPE, Dr. Markus wore a sterilized gown during the procedure. I cannot say enough to express my appreciation for the office staff, Dr. Marius' assistant and especially for Dr. Marius. read more

In June of 2018 I had all of my upper teeth extracted in preparation of dentures. I am still wearing the temporary dentures the gave me back in June. They are very uncomfortable,I am unable to eat with them, and only wear them when I go out. The reason I still have the temporary dentures is because they are incapable of getting the bite right. They have made 2 sets of dentures so far,the last one the bite so bad I could hardly talk. I have cerebral palsy which affects my right side. Aspen Dental has been aware of this from the very beginning. Everytime I go for a fitting, they tell me I have a very difficult mouth to make dentures for. I'm assuming that my CP somehow after my jaw also. On Monday when I was at the dentist he again said I had a very difficult mouth and I should see a dentist that specializes in this. I finally had all I could take and asked him if my mouth SO difficult why did they say that they could do dentures for me. His answer was Good Point. I left in tears. I am making payments of 115.00 per month on my over 4000.00 bill for teeth I do not have. It has been 2 weeks since this happened and I have not heard from them, except for 2 texts that said I missed my appointment. Really, did you not see me leave in tears. read more

I have been calling this Aspen Dental on Palm Bay Rd. for weeks and leaving messages. They ha e not returned my call. This is unacceptable for! They were supposed to order the correct replacement tooth as the first one was not the right fit. What is going on ?? I have never had any dental office fo this . read more

What an awful dentist office! The office staff is terrible and disorganized. I had multiple appointments rescheduled by their staff without being notified and then they complained when I demanded that my original appointment time be honored. I have also had then just cancel appointments altogether without notice. Avoid this place completely! It's the worst place in town. Literally choose any other place. read more

Just needed to say, this is by far, the worst dental office I have ever had the displeasure of dealing with!! Do yourself a favor and find someplace else to go! They seem perfect. The message you hear on the phone while on hold so professional and perfect. The initial appointment is great! They get you in right away and are very nice. It all ends there. If there was an option for zero stars I would have chosen that. They are only out to get your money and could not care less about making anything right after they have your money and definitely don't care about your treatment or wellbeing. So sad and very unfair!! CALL A DIFFERENT DENTIST!!!! read more

I wish I could give this place a zero. I got this insurance that basically pays for everything except implants. Guess what? Myself and the three people sitting next to me all need implants. I got a couple of crowns from another dental place and two years later all is well. The second guy saw no reason for me to have an implant. read more

My visit to Aspen Dental, also known as Healing Smiles PLLC, was highly unsatisfactory and very stressful. After a full mouth of x-rays (panoramic and bite wing) my mouth was irritated because the bite wings were too large for my mouth. I requested children's bite wings but the request went unacknowledged. The dentist then examined and stated there was nothing wrong with my teeth but I would need a Periodontal scaling and Root planing because my gums were sore (duh), attempting to charge my insurance company $1,848.00 for the 4 quadrants, leaving me with a balance of $767.00. After reviewing the charges I realized that this is quite the scam. I went for my free cleaning and yearly prevention and this is what they wanted to charge me. Aspen dental manager, Donna, never mentioned that I can get my free yearly cleaning and then the scaling, if I so requested. No one answered my calls for 9 weeks. All calls went to a call center or if I was able to leave a message, there was a "broken" (no beep) auto-call that would allow me to leave a message. My messages were not returned for 6 weeks. I requested a refund of my $200.00 deposit after feeling forced to leave one and waited 9 weeks for it to be returned to my credit card. I do not recommend this West Melbourne office! read more

You get what you pay for. They did try to push me into doing more. The extraction took 10 min them trying to sign me up for more procedure s over an hour. read more

This dental office doesnt deserve a star at all i spent 20,000 dollars for my hubby to have nice teeth started in march and paid up front for the treatment plan , since then we he had i believe 3 crowns fall out because the dentist let the dental asst drill on my husbands teeth which is illegal and knowing they took to much tooth down and still put the crowns on not only that we started in march 2017 and was supposed to be finished in april and was not not only that when we go to iowa and gave them the treatment plan to start the bottom it couldnt be done it was a sham and they new it in west melbourne fl so in 3 months still not done and the treat ment plan saying he had periodontal disease and infact it was a lie he had no periodontal disease at all so the treat ment plan the made in florida was a complete lie now another crown came off yea its 5 yrs but you know what a crown should not be falling off in 5 yrs after paying 20,000 dollars i was a dental asst for 15 yrs these guys are crooks and i do believe there has been plenty law suits against them for falsely writting treatment plans knowing the work couldnt be done . I want my money back for this #13 crown that came off i will do this as nasty i can if this dental office doesnt comply. dont ever go to a aspen dental hell the one here in iowa cutt into my hubbys jaw bone during a extraction and left the jaw bone exposed didnt tell my hubby and we were back the next day in awful pain because if this moornon dentist read more

I have been a patient at Aspen Dental for a few years. I had an old filling break in a molar and they were the dentist office that would see me first. I was informed that there was no way to put a new filling in the tooth and I would need a root canal and crown. Because I did not have insurance and have been having employment issues. I had to make the choice to have the tooth pulled. I should have known that things would not go well when the dentist complained to me about how many teeth he has had to pull recently. He got the job done and my only complaint at the time was that I felt like I was on an assembly line, I was just another widget that the doctor had to work on to meet quota. I have never been a person that needed to be coddled at the dentist, but having the dentist take a few minutes to be friendly to put you at ease seems typical for the profession, not at Aspen Dental. I am at that age where my old fillings are breaking and the usual method of correcting the issue is root canal and crown, I had to have another molar pulled on the same side which means I was doing most of my chewing on the other side. This put stress on my last filling and it broke as well. This is where I really started having issues with Aspen Dental. I was informed I needed (I bet you can guess?) a root canal and crown as well as a filling in another tooth next to it. Don't get me wrong, I did not want or could afford a root canal and crown. I was resigned to the fact that I really did not have a choice and asked for a referral for the root canal as Aspen Dental does not perform this procedure after they filled the tooth that broke. I checked over the form I was to provide to the Endodontist (root canal doctor) and the doctor had indicated one of the teeth I had extracted a year ago. When I questioned the dental assistant about the error she said she would have to talk to the doctor. I could see the assistant waiting on the doctor who was talking to the office manager about something. After minutes, the doctor grabbed the form and revised it. He managed to get the correct side this time but it looked like he had indicated the tooth that was just filled. When I questioned this, he left the assistant and me to wait again. Everything could have been cleared up, if he had taken 5 min. to talk to me and assure me he got the right tooth this time around. But whatever he was talking about with the office manager was more important than making sure I didn't spend $2000+ on getting a root canal and crown on the wrong tooth. I walked out of Aspen Dental not being sure which tooth needed the surgery. The Endodontist thoroughly checked my teeth and informed me that none of my teeth needed a root canal and recommended that I have a filling ASAP in the tooth in question. I went directly back to Aspen Dental to schedule the filling. When I showed up for my appointment for the filling I was informed that this was only a doctor consult appointment, which the doctor was again too busy to talk to me and had his assistant play messenger. When I complained about all the errors being made and the doctor not even talking to me on a "doctor consult visit" I was told "everybody makes mistakes" and would a month from now (it was Aug 4 - appointment Aug 28) be ok for the filling? When I said I did not want to wait a month the office manager said, "it's not a month." REALLY??? Final thoughts, if you are ok being treated like a walking dollar sign with teeth. If you are ok with your doctor being too busy or negligent to take 5 min. to ensure the correct tooth gets drilled. Then Aspen Dental will be fine. If, however you feel this behavior is not acceptable then steer clear!!! read more

Whoa! I scheduled an appointment for tomorrow (the soonest I could get in) because I have excruciating pain in my lower jaw. But, after reading the reviews, not so sure I want to keep the appointment. $80 for an office visit? Wow! That's steep. I don't have insurance, I don't even have a job right now and I'm living on a shoe string. Hope I can find some place today!!! read more

Of course Aspen Dental will always blame the patient. There motto is who cares there is always someone else they can take to the cleaners.