Operation of this office seemed very thorough and efficient and my subsequent tooth extractions went well so far. I was skeptical about the idea of a "chain" dentist office but at present I'm pleased. However, that said, if I have any complaint it's that I am in need of a great deal of work unfortunately and have no dental insurance. Even going the cheap route and cutting corners on my own care, the price tag for what is really the minimum of what I would consider acceptable results is $12,000. Yes, you read that right, $12,000. I have been through two years of hell; losing my spouse to cancer, my job and my home both as a result of my husband's illness. I have literally lived in my car for a year. I explained all this to then at Aspen and I found myself disappointed at the extremely detached "Oh well that sucks but this is the price" attitude I received in return. In regards to dental care, they seem very adequate when it comes to dental, but they seem to be severely lacking in the care part. But, I suppose that is as much a statement on the sorry state of our society in general as it is to Aspen. But still, you'd think they could have some sort of programs or policies in place for humanitarian work or sliding fees based upon ability to pay. In my case my family is going to cough up the $12,000. If I didn't have them I would have been sent away to suffer in pain and risk my health from infections or worse and Aspen would have let me go out without a care. In the end I have pretty mixed feelings but, if you have the cash or the insurance then they seem adequate with their professional services. read more

Aspen Dental - Oral Surgeons Near Me - Sterling Heights, Michigan

People, stay away from Aspen Dental. I have had a 2 year miserable experience with them. Every visit, they will PRESSURE YOU HEAVILY to pre pay in advance for your next visit, its bizarre. They will email and text you 2-3 times before every appointment asking you to confirm, confirm, confirm your next visit. Its craziness. Last year, I had an appointment scheduled and received a text a day or two later to confirm that I am still coming in for my visit, I replied yes. A day before my visit, I received another text to confirm my appointment, I confirmed again for a 2nd time. The morning of my visit, I received a phone call from Aspen Dental to inform me that they cancelled my appointment. I had already taken the day off of work for this appointment. They told me that because I did not confirm my appointment again (3rd time, must have called when I was in the shower) they gave my time slot to somebody else. I have never ever been so disappointed in a professional service provider. Of course, I never set up another appointment and received a refund for the work that I pre-paid. They are horrible, do yourself and family a favor by avoiding these people at all costs. -Jeff read more

I have been looking for a new dentist that wasn't scammy and my friend recommended aspen dental. I made an appointment online choosing "other/checkup". My appointment was scheduled for a Saturday at noon. Upon arrival the waiting room was filled and I noticed that this location closed at 1, which didn't give me hopes of getting out of here in a decent time. They called me back at 12:30 to take x rays. After that they sat me in the chair and said the Dr would be in shortly, I thought it was strange but waited. During this time I heard the workers walking around, swearing, laughing, etc. the dr was in the area next to me talking someone into a crown. After, the dr came in and after poking around suggested a few things and a cleaning. To which I said "yes, just the cleaning". He left saying someone would be in shortly. After a few minutes the front desk person came in and said she wanted to schedule my cleaning. Schedule!!?? What was I here for? She explains there is no hygienist here on the weekends (why let me schedule?) and that they don't work after 5 during the week. I explained I work and can't make it early but she didn't seem phased and booked me for 4:30. I just called to cancel because something feels off here. Seems they are more interested in the emergency crown customers, than actual appointments. There's better places to get dental care. read more

First off, I'm 61 yo who definitely has anxiety with dental work due to prior experiences. I have to say I've been going here since my first visit in February. I am getting a few cavities filled anesthesia bridge and an implant. The dr that is going the work is very professional and explains everything! He is always asking if I am ok while doing the procedures! I am beyond ecstatic with the way I have been treated as well as the work that has been completed thus far! Please go to Aspen dental... you won't be disappointed! A big shout out to my favorite dentist: Dr Donovan Semma! He's very up to date with new techniques and procedures! read more

A COMPLETE SCAM. DO NOT GET ALIGNERS HERE!!! I was sold a $4000 pair of aligners only to find out at the end of treatment that aligners wouldn't fix my issues. Financial department was supposed to call me to discuss the issue following my appointment last Wednesday and I have still haerd nothing. This has happened to so many other reviewers and I wish I would've seen it for falling for the scam read more

When I walked in I was hesitant because of some of the reviews I saw but man was it different when I walked in I was met with a warm smile from the crew working the front desk as well as assisted with filling some forms out due to my vision issues and they were super understanding and helpful after I called in the back I got X-rays done as well as a check up to see what would need to get done all the employees there were amazing to talk with and explained everything to me now I had some issues with my insurance so I have to go back to get the work done but I enjoyed my first time experience there read more

Never they're just bad service and everything Customer service zero my doctors no show always canceling appointments It's all bad. read more

Run in the opposite direction. Total Crooks - Rip Off! Be prepared to pay 1K for a teeth cleaning with perfect teeth and insurance.

DO NOT go to this place to have any kind of Dentalcare. They are scammers and ttied to tell me I needed four new crowns and two cavities filled when I had just been to the dentist and none of that is true. They are just looking for insurance money to collect. read more

I wanted to say that I had my dental procedure done yesterday. There was almost no wait time - maybe 5 minutes. The oral surgeon was great. He and his assistant ls have fantastic bedside manners. Which I appreciated. When I left I only had to take 1 pain pill when the numbing wore off and no pain since then. They did a fantastic job, and my teeth look great, even though they are temporary. I can smile again, thank you. I will say again that this is a great office to get your dental work done. Everyone here is super knowledgeable, helpful, and friendly. They even remember your name and address you by it. I am a senior, and at times, we are spoken to and treated condescendingly (sad to say, but true). That doesn't happen here, and I love the feeling of respect I get at this office. All my questions are answered satisfactorily. Even if I don't understand the first time Seriously, if you are looking for a dental office, you will not be disappointed with this Aspen office. Hi Kelly. read more

Idk why so many bad reviews.. I got a filling here today and I don't have an issue so far.. doc did a good job as far as I know! Everyone was nice, doc seemed to know what he was doing, I didn't have any issues so far. I guess I'll update if I have any issues.. but I didn't wait too long the two times I've been.. so no complaints from me yet read more

I am very disappointed in myself for being such a naïve person my whole life thinking that anybody in healthcare actually gives a fuck about your wellbeing. The manager tried to belittle me and make me feel like a crazy person. She wanted to make sure she had the power to kick me out when she allowed an assistant to place a permanent crown on my tooth, she continued to justify that she did not place a permanent crown, but she placed a temporary crown on my tooth. She made me feel very stupid and she would not believe me. I was confirmed by multiple ppl (in dental school) that A TEMP CROWN DOES NOT GET DRILLED INTO. She really really disappointed me when she would not take accountability for her actions. I was very naive and had to learn the hard way and didn't even think about how hard she tried to justify the "wrongful and illegal" action she allowed. I was also told by a friend in dental that a person can input the wrong codes into the report that goes to insurance . What she allowed was illegal and unethical. They really think cause I'm just some young woman, that probably doesn't care about her teeth will go this far right? But I have to put this out there cause I know that the energy to get my money will take time and patience I don't think is my responsibility to even do. But Please make sure that the doctor is present at all time. This situation occurred two years ago and I tried to get care for it then but was completely shut down by the entire front desk and I solely blame this manager. She was very very good at acting like she was innocent and that THE ADMIN STAFF doesn't know stuff, ??? She really makes herself look bad , especially from what I would do, the fact that the front desk don't know how to deal with a customer who is in pain and who had work done there is confusing? I only started giving attitude when I called back after waiting a good 10 minutes on hold and when I called back, I was just immediately placed on hold (mind u I'm in fucking pain ) . So at this point yeah here comes miss attitude and then I'm Told the same shit I was told the first round I called back then?? Nahh bro what do You expect from A BITCH who speaks up??? Then when I walk in , see 10 people almost standing around the phones , ok??? I'm not even being dramatic. Wtf I was put on hold repeatedly like that and when I asked why they said everyone is with a patient rn . Such a lie too. I worked in customer service for seven fucking years and the fact that this is what I had to witness is a disgrace to fucking anyone that deserves way better than that and I promise, these people are only gonna go so far in life. And the only reason I didn't go further today is because I had the best fucking doctor. A genuine doctor like the first doctor that worked on my tooth but left like they said multiple times and they leave for a reason. I guess people who graduate dental school start at enterprises like aspen and other places that are corrupt. And when I say I'm In pain they start saying that I probably need a root canal cause that's what it said on my notes right ?? But didn't ask first if I did get it done before making a nasty assumption like that. Who says that. THEAE ARE PEOPLE WHO ARE SUPPOSED TO HELP US. This is why I put it aside this long having no insurance after that time took place and wasn't even give my paperwork ?? (Second time I called around for my x rays ? ) i called twice in a span of two years and today it hit me when I got told the same fucking thing - like shit wait up the doctor didn't even place my crown?? It was an unqualified person. Oh hell no . OK !But at least I know how they look like now so I'll make sure to never take my fucking future kids when - if they pass and even go that far. The doctor today was sweet and genuine, I really hope that he can leave that place soon and that fake manager does her job, right. I hope she watches her damn mouth next time and will continue to do whatever I can do to get compensated for all of the money I paid there. Insurance doesn't cover much. Please go see a family dentist. Read reviews and see how much effort they put into your care if u decide on one. People are sick and now I know what to expect. I don't give a f if this is hard to read . The fury I have thinking back on how this manager was speaking to me is not going away and can't wait to call back tomorrow to get the insurance involved . read more

Don't go here. Three times the price for 1/3 of the care. Won't call you back, won't call in prescriptions,youll wait two hours minimum and they won't fix your teeth right, you'll have to go somewhere else a month later to fix the mistakes. corporate nonsense at its finest. read more

Great office! They are very professional and assessed all of my needs and gave me and my family a great price. Dr. Nofar and Dr. Danno are very knowledgeable and their assistants are very helpful with anything I need. Will recommend to all of my friends and family! read more

Initially the first visit was great. It was a little difficult to reschedule with their office and being sick made me postpone my second half of a cleaning visit. We ran into an issue where I received a bill in the mail for a procedure that never happened. After a lot of back and forth, they discovered that it was an error on their end. They promptly corrected the issue. I appreciate the help to resolve the problem. I'm not too comfortable coming back. read more

I need an adjustment to my denture and partial. They emailed me to call to make an appointment for this. I called and they are double booked until July 6th. In the meantime I cannot eat properly and cannot wait u til then. Once again, not happy with their service. read more

If I could give 0 stars I would! I scheduled an appointment for a cleaning and X-rays over a month ago...so today I go in for my appointment time (which I confirmed through a text message last week) and the girl working the front desk (Tiffany) tells me she has been calling my cell all morning (and left VMs) and sending texts to reschedule my appointment....(turns out she was lying)...I received NO CALLS/TEXTS! What a complete waste of my time! I even asked her to call my cell phone while I was there to confirm that the calls were not coming through and what do you know!!!!! THE PHONE RANG!! Tiffany your a liar.... WOULD NOT RECOMMEND THIS OFFICE! read more

They don't give a flying fuck about you they just want money. I go in for tooth pain and they don't do anything about it and then they try to make me pay a fortune for something completely different. read more

I came in with HORRIBLE infected molars that needed to be pulled and I loved the way the staff treated me. I had a few panic attacks and they made me feel calm. The procedure was done very well. I would recommend this facility to my family and friends. Thanks so much read more

I was in need of a new dentist and was referred by a friend. I came in for my first appointment and was grateful I did come in. The staff was super nice, the office was clean and I feel like the wait for my appointment it's self wasn't bad either. Going to the dentist can feel like a pain or sometimes feel scary but I feel like after coming here I actually want to come back! Thanks aspen!! read more

This place is a scam! My husband went there with a dental emergency and they ended up charging him for $1,100 for services never done. They work on commission so they want to sell you services that you do not need! We have called 4 times now to try to get our money refunded but they make excuse after excuse as to why they haven't returned the money yet. We are paying interest while we wait for them to refund the money to our account and yet they don't want to pay us back the interest charges either when it is for services that we're not done! My own dentist told me how they work on commission there and do not care about their patients as it's only about money. We will definitely never go back there and I advise no one else to go there either! Also, I had a crown put on there less than a year ago and it already fell off! Their excuse was the glue they had used wasn't as good as what they have now. Again, excuses excuses! read more

DECEIVING PROMOTION!! I called the 1-800 call center and I was told that for new patients first time without insurance would cost ,with the discount of $79.00 for cleaning and x-rays. The call center made an appointment for me at the Sterling Heights Clinic. When the Technician met with me she told me no way our charge for a cleaning is $79.00 but it will cost me $149.00 and they would have to do it in another session.They were extremely rude. I just walked out. read more

worst dentist place in Michigan. disgusting, unethical, and unprofessional. they do not care about our teeth. they only care about the money . read more

I looked for a new dentist and saw all the great reviews on Google.. If you are looking for a more accurate truthful review please refer to the Yelp reviews of this location (Wish I did). My 1st experience here was fine, Dr. Scott was really nice. So I decided to go back and get another problem tooth looked at. I had a 7:30 am appointment and arrived at 7:15 and signed in. There was only one other person waiting at that time. Another person walked in at 7:30. I watched the 1st man that was waiting get called back... I watched the guy that walked in 20 minutes after me get called back next. Frustrated, because I got there early, and not to mention.... not one person acknowledged me from 7:15 am to 8:00 am till I stood up and asked the front desk lady when I'm going to be seen... She said they only have one X-Ray tech and I had to wait... HERES THE KICKER... I said, "Well what about the guy that came in 20 minutes after me, I was here before him". She says, "It's our policy to take new patients before old patients". This is 100% percent true. I couldn't believe she said that too me. And let me remind you my 1st experience with this place was two weeks prior... I guess I'm old news at this point. I told her that I'd like her to have Dr. Scott call me which she said he was on vacation and she refused to let him know what a terrible experience I was having... then I told her to have the business manager call me who I met on my 1st visit (The business manager was very nice)... She rudely said she wouldn't get her because she was with a patient.. which was odd because I could see that one guy was with the dentist and the other guy was getting X-Rays, so I knew she was lying. So I told her make sure the business manger gives me a call today. And guess what I never received a call. If This review helps one person find a dentist office that doesn't treat them this way than I've done good. FYI- I have a family of 5 and we would have brought this office 20 + years of business. Now after this incident I will be taking my family to a new dentist. read more

Nice staff. Money driven, even if You have Insurance. They made me pay 1500 dollars upfront before servicing my root canal. Be careful. They Will rob you. Service sucks big time. I had to wait nine weeks for a permanent crown due to the wrong color twice and one crown lost in the mail. I still have not received my crown. They told me I had to wait three more weeks--what a joke. read more

I love this office, the new dentist here is awesome. He takes his time and does painless work. The office has changed a lot since he has started here. I refer everyone to come to this aspen dental office read more

Run from here! Complete lack of caring open wounds in mouths and no concern for patient well being. Avoid it like the plague

They prematurely told me that i was going to need a root canal without even getting into the tooth to see where the decay had gotten. Tried to charge me for a deep cleaning fee my primary dentist said wasn't necessary and also snuck a electric toothbrush for 300 dollars on my dental invoice. I don't recommend coming here if you care about your dental health. read more

This company is a scam. They over charged my wife for unneeded treatment. When my wife told them specifically what she was there for they tried up charging her and not giving her the accurate info on what she was being charged for. I am waiting on a call back currently to get things handled and fixed. read more

I love this place. They did 6 fillings and it was done in a hour. They're very polite and professional. Always concerned if you are in pain or not. Explained everything before they did it. Financing was easy and reasonable. Can't say anything is bad here. My work came out beautifully! read more

Let me start by saying I REALLY wanted to like this place. It was new, clean, and is in-network with my insurance. Since my insurance requires a primary caregiver I figured they would be perfect. So I called and scheduled a "cleaning and check up" appointment. Two weeks later, I arrived 15 minutes early to complete the new patient paperwork and was taken back fairly close to my appointment time. First it was x-rays. They did a full head scan, then a TON of digital individual x-rays. (The bite wing apparatus they used was huge and made me want to gag.) After the x-rays I was taken to what I thought would be to cleaning and exam room. I was told it would be a few minutes, and if definitely took a while before the hygienist came in. She poked around in my mouth and rambled off some numbers to the technician. I figured I was about to have my cleaning, but instead she just kept trying to sell me a power toothbrush. I decline a few times and was told to wait for the dentist. Eventually Dr Mike came in and seemed fairly nice. He looked over my teeth and complimented me on how nice they were. He also tried to sell me a power toothbrush, along with some possible caps for a chipped tooth I had. I politely declined. I was then told to follow a "financial consultant" her office. I stopped in her office and asked what about my cleaning? She told me they would schedule that for another time, but could still squeeze me in, but that I needed a "deep clean" on two of my teeth and would have to pay. My insurance 100% covers semi annual exams and cleaning. So she brought in the hygienist to convince me I need this extra service. (38 years old and I've never had an extra charge for a cleaning ) Now 1 1/2 hours into my visit and STILL without a cleaning, I was fed up and walked out. It was a total waste of my morning, all they want is to sell you unnecessary services, products, and run up your bill with multiple visits and uncovered items. Now I have to find a REAL dentist and not some dental chop shop for my family & I to visit. read more

Went in for a cleaning with Diana and she was beyond excellent, very passionate about her work and makes you feel very comfortable from the start. I would highly recommend anyone with sensitive teeth or anyone just look for a great cleaning to go and see Diana. Would give her an extra star if possible 5/5 stars do not do her justice! read more

I've never had such a horrible experience in my life. I called and made an appointment for a CLEANING I arrive early to fill out paper work. I get called back and the girl who is doing my x-rays tells me my cleaning will be done another day. What? Why wasn't I told that over the phone. Why do I need two appointments for one cleaning. I've always had X-rays and cleaning done same day. I have healthy teeth no issues mind you. So against my better judgement I said ok and she starts with the X-ray. The first X-ray bib she put on my was badly stained. Yuck! Then we go to the second room and she puts this heavy sharp device in my mouth at different angles to do the X-rays. I decided to leave at this point as she was getting an attitude and so was I. I would recommend never stepping foot in this horrible office. read more

Avoid this location. Made an appointment for a filling and a cleaning. After waiting 40 minutes they finally were able to complete the filling but because they were behind with their appointments they were unable to do the cleaning. They had no dental assistants to help the dentist and used their office staff with the procedure which shocked me. Very unprofessional. They over charged me and when asked about a refund for the services that were not completed I was told it could take up to 6 weeks for the refund. Just reverse my credit card payment and rering the correct amount. The office staff said they couldn't do that. Hmmmm . Will not be returning and will be sharing with my friends and family not to go to this location. read more

Went in for our free xrays and exam. My husband just wanted a price for new partials. By the time they were done they wanted thirteen thousand dollars. I was told I needed a deep cleaning for $1287.00. We went to another dentist who couldn't believe what he was reading from their paper work. He was able to give us a price of $1800.00 for my husband and $300.00 for me. Aspen Dental only wants to pick your pocket and I would never tell anyone to go there. read more

I would have given no stars but that was not an option. I took my mother for a consult to have her dentures resized (she has Alzheimer's) last week. They had her prepay for the procedure and scheduled it for the following week. I drove an hour to get my mother to bring her to an early morning appointment (it takes 3 hours to resize dentures) to receive a text message 15 minutes prior saying they are closing their office early and have to reschedule. I called them an the girl who answered said she tried to call twice last night. They said they weren't closing just "have a problem with their denture lab". However, the phone never rang, there were no missed calls, no voicemail and no text message. When I explained to the girl that I drove over an hour and was upset to be informed 15 minutes before the appointment that they were canceling, she got an attitude with me and said "well I called you TWICE". No apology and no explanation for why there is no evidence of an attempt. We spoke with the manager who will refund my mother's money (within 10 days). She had no trouble reaching me. read more

At first I loved this office. Dr. Cobb is the ONLY good thing about it. I felt welcomed by her and frankly she's the only dentist I've ever liked. The problem with this office however is the office staff and their lack of communication. The first few times this office got me on out of pocket funds. I'm insured by the top dental insurance company and they were very open that my coverage couldn't get better. I was excited about getting a new smile and working toward a treatment plan. I spoke with the office manager and came up with a plan, that with my insurance, would only cost me about $1500 out of pocket total. I was optimistic! Arrived at my first appointment in my treatment plan and was told I would need to pay $1300 after insurance, FOR THE FIRST VISIT! This eventually got resolved after my complaints and receipts I brought showing this is not what was communicated initially. We pushed through, however I ran into similar problems every visit I had. It seems as though they'll ask to see what they can get. If you refuse the real price comes out. Now for the big disappointment...I was scheduled to have my wisdom teeth removed. I was told nothing more then $400 out of pocket and then again reassured. I planned my work schedule, took 3 days off work, had the kids plans figured out etc. I get a call at 6pm the night before my wisdom teeth extraction. "Hello Matthew, I'm sorry to call you so late, the entire office was nervous to call you...however we misquoted the price and we will need you to pay an additional $1300 out of pocket tomorrow or we'll need to cancel your surgery." Obviously after the plans I had made to get this procedure done, I obliged. Here's the kicker, they pull out TWO fillings along with the widsom teeth they pulled out. My wife continues to call. They say that it happens sometimes and that I can come in on Friday to have the fillings replaced at no cost to me. Perfect! I take a half day off work, show up at the office for my replacement fillings. Call me up to the desk.."Sorry Matthew, the X-ray machine went down last night and you'll need to come back another day" I told them these are two fillings they filled already there shouldn't be another X-ray needed. "Nope sorry, we can't do that". They couldn't have just called me prior to the appointment and canceled it? I left the office and that was the last straw. I just wish I wouldn't have pumped so much money into a crappy office like this. I will NEVER return and if you're reading this I strongly recommend to move on to a smaller practice, that cares about it's patients time and money. This place is a cash cow for preying on insurance companies and selling folks a dream of fixing their smile. They're not in it for you, they're in it for cash. Dr. Cobb, you are an amazing dentist and awesome, I suggest you get out of that office and move on to a different practice. You're too good for this dump. This place is a SCAM, MONEY HUNGRY, DUMPSTER FIRE OF A DENTIST OFFICE. read more

I went to aspen with a temp.crown on my front tooth. They fitted me for a new crown and the crown came in too big. The dentist (female) drilled on the stem of the tooth too much and it needed to be root canaled.Long story short I lost yet another front tooth due to bad dentistry. Only 5 thousand now for an implant. Thanks aspen. Probably a University of Detroit dental school grad. They always mess up. They did refund my money wow. Thanks now I need thousands. Thanks for all your help. read more

I visited Aspen Dental today and I have to say Chelsea is one of the most caring and understanding and helpful person I have ever had the pleasure of meeting she wants me to be as comfortable as possible she really takes her time in getting her job done to the very best I will continue to keep going back when she works I feel better when I leave the office every time I can not express how wonderful of a person she truly is. Thank you so much again Chelsea for all you do. And thank you Aspen Dental for having such an amazing worker. Chris M. read more

Awesome staff, great office, very up to date and modern, digital xrays which are awesome , they also have tvs in all the rooms , you get to see your xrays up on the tv and the dentist will show you whats going on, like if you have a cavity she will show you exactly where so you know what shes talking about, she was very thourough with her exam and thats something most dentist dont do, shes very nice and gentle during the procedures, ive had no problems what so ever at this dental office, i would def recommend this office to anyone, you wont be disappointed and they also offer payment plans which i found to be helpful as i have no dental insurance at the moment, pleased with my visits read more