The entire process was one of worse we have experienced. We were billed for procedures that were not scheduled until next year. The office manager was a waste of time, in talking to her about our concerns. The front staff was rude. If I could give them a zero I would. read more

I would highly recommend this dental office. They were professional,caring,understanding and my dentist Dr Fields was exemplary. The staff was great, the wait time was minimal and customer service was great. Since i didn"t have dental insurance, the prices were higher than i expected, but it was manageable. I highly recommend Dr Fields. read more

Very poor customer service very difficult to get into see the doctor in a timely manner. It took three months or more to get my implant completed. The end result is satisfactory, however, now I have been double billed for the procedure and I'm unable to get a hold of anybody in the billing department to contest this. I have also been on the phone with the insurance company to have a three-way call, which did not resolve the problem. Absolutely will never go back there again. read more

There is no improvement for terrible. Billed my credit card before my insurance or provided any services. Prices were absolutely ridiculous. Communications were terrible. There are websites devoted to how horrible this place is. read more

DO NOT COME HERE!!! Poor customer service, very money hungry and will try to upsell you things you don't need. I was told they'll give me a call back once they get in contact with my insurance for a deep cleaning that "I need".... Still haven't heard from them but they sure sent me a bill for the examination when I had insurance. Funny part was I made an appointment for a basic cleaning... that didn't even get done... read more

I should have read their review first before I schedule an appointment. I made an appointment online and even confirmed it get an Email that is been confirm, when I get there the receptionist told me they don't take third-party appointment service even though I made the appointment trough their website. I have to call in. She was so rude didn't care about me showing her my appointment confirmation at all. And the next thing she told me was they don't have any openings right now to take customers. this is sad because on their add is all about how quickly they can see you when you come in but that's scam. I rather take my business somewhere else at least they are not making empty promise. read more

very polite and gentle from the front desk to Ms. Shanta Fields who instructed my cleaning and I recommend everyone to go to Aspen dental in Rocky Mount. read more

I called and scheduled an appointment for emergency service. Young lady I spoke to on the phone was amazing. She felt so bad and wished she could get me in sooner. 2 days later I show up for my appointment, which I had already confirmed via text and I'm told I'll have to wait at least an hour to be worked in because I was supposed to confirm via phone. Said they tried to call yet I have no voicemail messages and no missed calls from them. And why would I even neeed to verbally confirm when I had just talked to them 2 days earlier to make the appointment and confirmed via text the day before? I can't wait all day to be seen. Like them I have work to do as well. Unlike them I'm actually going to do my work! read more

Poor customer service. Will change your appointment without notifying you. Then will not apologize but dismiss like it's nothing. They take you back don't even explain or let you know what they will be doing. I had an implant done. Last visit/step, they didn't even if you have any issues let us know or come back for follow up visit. Will not be going back! read more

Awful customer service; $$$ hungry beware!!!!! Not satisfied with treatment plan and hygienist appears to be trying to sell service without offering compassion! read more

Dr. Deena is a fantastic dentist and professional. She goes above and beyond during each of my visits and makes me feel comfortable even though she knows I don't enjoy going to the dentist. Her work on my recent extraction went smoothly even though I was so worried. The staff were friendly and helpful as well. I highly recommend Dr. Deena to anyone in the area. read more

My recent visit with Aspen Dental in RKY Mt was a total disaster, I have been dealing with them since March of this year, the office manager very rude, I was told back in July that my dentures would be ready Oct 4 , I get there no dentures, they took impressions again told me Oct 16 , I was there way before my appointment (2)people ahead of me, I went to receptionist and told her I had been there since before 9:30, it's after 11:30 , the office manager say they didn't have room for me, I told her it would have been nice if I was informed, she got nasty, my job I work thru out the week when am off it's the weekend they not open, she get nasty when I told her for them to call me when they have time, she said we don't have to do anything , you just won't get them, I told her if I have to sue am get my dentures and they paid for, when appointment are made she isn't in the room when the dentist is talking to the patient. so she stay out of it mind her business and stop over booking . I just want my dentures, that I paid fo read more