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    Aspen Dental - Roanoke, VA

    1.2 (33 reviews)
    Open 7:00 am - 4:30 pm
    Updated a few days ago

    Services - Aspen Dental - Roanoke, VA

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Bill S.

    REVISED -- The day after this review was posted, corporate reached out it to discuss this negative review. 10 days later, I have yet to hear even one word back from corporate or Dr Nicols who owns the practice. This problem has been ongoing since September 2020, and I have never once heard from Dr Nicols. It has become obvious that she doesn't care about the patients or problems, ONLY CAERES ABOUT MONEY!!! Original review-- 1 star because I can't give negative stars The initial process (extractions, temporary dentures & needed adjustments to temporarys) went well. The problem started with the permanent dentures. By their own admission, they completely botched the final product. When I sled for a refund based on their warranty of 100% satisfaction or a 100% refund, they offered me a refund of 1/3. When I flatly refused that offer, they asked for the opportunity to remake the final product. Which I granted because the ultimate goal was nice dentures. This process has turned into a complete joke!!! When it came time for the final processing, they presented me with a release form to sign. I refused to sign a release on a product I don't have. Who would be that stupid?? They said that release form is a mandatory step in the process. When I asked to show me a copy of the same form I signed before they made the bad teeth, which I knew I hadn't signed, they told me "someone forgot to give it to me the last time". That is their problem NOT mine. So I refused to sign it and they are now refusing to finish the process. Keep in mind they got 100% of the money UP FRONT in November of 2019. I paid $1450 per plate (top & bottom) and offered to accept the current pricing for the teeth ($1250 per plate). Their offer is $500 per plate, which is COMPLETELY UNACCEPTABLE!!!! I have now been waiting since September for my final product and they are refusing to finalize until I sign a release which relieves them of all responsibility and even says I could be charged more money if this product isn't right. After multiple calls to corporate, Aspen Dental Corporate refuses to make Dr Nicols do the right thing. They keep tell me that she owns the practice, and it's out of their hands. BULLSHIT !!!!

    Very disorganized, unprofessional, unhelpful, and disrespectful!!! I made an appointment as a new patient last week. The person on the phone lied about how far the office was and scheduled me an appointment 50 minutes away from my house. Then they called me and left a voicemail saying that I had to verbally confirm the appointment or otherwise they will cancel it!!! It was weird to me because I had just literally made the appointment on the phone. The person apologized for calling again and said that it is the system who make them call again. She said my appt was confirmed. Today was my appointment! I really needed the visit so I decided to drive the 50 minutes to the Blacksburg location. The secretary could not find my appointment and kept insisting that I did something wrong because my appointment was not in the system. I showed her PROOF of the email confirmation and the phone call I made confirming the appointment. She had a blaming attitude and continued dismissing the fact that I had proofs. She also blamed the call center, and instead of taking responsibility for the mistake they made, she said it was my fault and that there was nothing they could do. Another lady kept telling her what to say behind a wall in a very unprofessional way, instead of coming out and speaking to me. They were completely unhelpful and rude, never admitted their lack of professionalism and asked me to leave because they were "fully booked" and did not have an appointment for me. I asked to reschedule ( because once again, I need to be seen ASAP) and she could not help with that either, saying that she can't make appointments for the other ASPEN DENTAL location closer to my house. How is that possible?? Not to mention that she said she could not do anything related to the issue I was there for because "they don't do that there and she does not know if the other location does it or not" ! How ridiculous is that!! I was told on the phone they provided the service and now it seemed like absolutely nothing was possible for this lady or the one hiding behind the wall. It was a complete waste of time and there was no sign of empathy or any intention to provide appropriate costumer service! I wish I had seen all the other terrible reviews before putting myself in this situation. I do not recommend this place, save your time, effort, and gas money and go somewhere else where they really value their costumers.

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    11 months ago

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    8 months ago

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    11 months ago

    Three fillings fell out and two Crowns fell out also on One tooth. Saw four dentist also there for one tooth

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    Ask the Community - Aspen Dental - Roanoke, VA

    Review Highlights - Aspen Dental - Roanoke, VA

    Following by treatments commonly performed during a dental cleaning such as Scaling, Polishing, and Flossing.

    Mentioned in 2 reviews

    Read more highlights

    Roanoke Oral Surgery - The clinical support team at Roanoke Oral Surgery has been trained in all aspects of oral & maxillofacial surgery.

    Roanoke Oral Surgery

    3.1(18 reviews)
    2.8 mi

    Absolutely wonderful experience. From the front office to my tech Amber to Dr. Margolis even…read morebilling, they ALL took their time to explain my insurance coverage, the procedure and my options All professional and polite. I really appreciated the kindness. Great atmosphere. Great team of people. Kind regards Don

    I had a consultation about 3 years ago. I paid what was due at that time. I ended up not going…read morethrough with the surgery. They never made any effort to collect any remaining payment from me. No calls. No email. No mail. No reason for me to think I owed them money. 3 years later, I need emergency oral surgery, for which I had to wait a week for a consultation. A day before the consultation the receptionist called me and cancelled the appointment due to small unpaid debt. She was fairly rude about it in a "bless your heart" kind of way. I asked if I get it squared up with their lawyer could we keep the appointment. She said no, and that they would have to get verification that the payment was made and after that it would be the surgeons decision whether or not to accept me as a patient. I immediately called the lawyer and paid the amount. They said that they were notified and tried to reach me at an old address. They never attempted to call. They never attempted email. They said they would let Roanoke Oral Surgery know the amount was paid same day. I might be a weird edge case, but at this point, I feel like Roanoke Oral Surgery mishandled the situation and I question their administrative competence. I am going with another provider, even if I have to wait longer. 0/10 - Do not recommend.

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    Roanoke Oral Surgery - Enjoy wifi in our new lobby area

    Enjoy wifi in our new lobby area

    Roanoke Oral Surgery
    Roanoke Oral Surgery

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    Aspen Dental - Roanoke, VA - oralsurgeons - Updated May 2026

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