I called Aspen Dental a couple months ago for a cleaning and xrays and to get a loose tooth examined. No cleaning. More xrays that I've never had any place else. They examined each tooth and gave me an estimate for $5000.00. I went and git the tooth pulled. Then a couple days ago a filling fell out and they said the wouldn't fill it until I got a hygiene cleaning for a $1000.00 before they would fix the filling. They tell you the xrays are free but that's nothing but an incentive to make money. Also I had a cleaning 7 months before at my regular dentist. I've never had dentists tell me they wouldn't fix a filling. This is a big money business. If you don't have the money to pay their exorbitant bills, don't go!!! read more

I would put negative stars if I could. I went to get a bridge reglued as my dog knocked it out. They were completely aware of why I was there. They started taking all kinds of x-rays and I questioned why and I was told that the Dentist would not see me without a complete set of x-rays. I told them I had recently had x-rays taken at another facility and I could have them sent, but was told they had to have their own. When the Doctor came in he wanted to do more xray. I refused and he explained that a tooth had been broken when the bridge came out and he wanted to do a more advanced exam. I asked him to please just reglue the bridge in. He did with the understanding that he would not guarantee anything once I walked out the door. It lasted less than a week, cost $168 and today I received a bill for another $138 for a panoramic x-ray. What a scam. I am extremely upset. Over $300 to reglued a bridge that lasted less then a week. I will never set foot in an Aspen Dental again and will tell everyone of my experience. read more

I chose Aspen dental knowing they were a bit pricier, but when it comes to my teeth and smile I was sparing no expense. I worked out an arrangement to pay some cash and finance the rest. Because honestly who has 1500.00 for just the top set of dentures? Again, I knew this and was sparing no expense. The office was clean, unlike Dental Express where there were more leaves in the waiting room than outside and when I went to try on my pre dentures all the teeth fell into my lap. One word! Unsanitary! Anyway within a two week time frame I picked up my top denture and I got top of the line, best they make, and they are absolutely beautiful! They fit perfectly, no hot spots, tight fit. Now this is so far. Hopefully no issues will arise for 1500.00. Maybe my transition was easier because I previously wore dentures and I know when you first get them it can be a challenge with finding that perfect fit. I think they did a great job. The doctor was friendly and helpful. Understand no one wants to admit they wear dentures but I think Aspen did their job. I suspect some patients are harder to deal with than others. I'm happy, of course I better be, I'll be paying for them for some time. But I feel confident if any issues arise they will address them in a professional manner. read more

We've been going here for two years now, my son loves the hygienist and loves the dentists we have had no problems. They make you feel comfortable take care of you quickly. Excellent service read more

Can only echo the previous reviews re poor customer service and lengthy delays on appointment times. Arrived 10 minutes early and was asked to take a seat. Warmed that chair for over 40 minutes before the person sitting next to me said she was waiting for over an hour past her appointment time. At no time did any of the staff address the delay. Staff did not seem to care about the delay nor care enough to even update those in the waiting room about the length of the anticipated delay. Fortunately there is another dental office nearby that offers similar services. I left and made an appointment for tomorrow. read more

I had arrived 15 minutes early for my 10:30 cleaning and new patient exam appointment. Wasnt seen for x-rays until 10:52. Then I was taken to an exam room and waited for another 45 minutes for the dentist's consultation. The doctor was friendly but seemed rushed and in a hurry. They didnt have me scheduled for a cleaning, even though that's what I had called and scheduled for to begin with. Luckily, the hygienist "had time" and squeezed me in. She was quick and efficient and was the only highlight to my visit. All together, my cleaning and exam took 2 hour and 15 minutes and was offered a few excuses, but not one apology. This didn't sit well with me. I have another appointment for a cleaning in 6 months. I'll keep that but any other work, I'll find another office. read more

This is dentist office is one of the WORST offices I've ever visited. The staff is unfriendly and rude, while having no care or compassion towards its customers who have actual fear of the dentist. Multiple friends of mine and myself have went into the office and been told we have multiple cavities after getting a little suspicious (because I take care of my teeth), I got a second opinion at another well known local dentist who found Zero cavities...they are running a nice scam so they can make money off insurance companies and the customer. Also make sure you watch the paperwork they try to get you to sign...my exam was free and the paperwork said I owed them money, then they played it off as a mistake...which I don't believe. STAY AWAY from this office and it's crazy staff. read more

I've been going here for years now. Never have a long wait . Always the friendliest and professional care. Always makes sure everything is comfortable and correctly done. LOVE Heather !!! She always makes sure I get the best care read more

I couldn't be more pleased!!! The staff was all very friendly, and very informative. From the receptionist, to the X-ray Tech, to the dental hygienist, to the office manager and even the dentist himself, all were very nice. They explained everything and every step. Not to mention everytime you got up and moved to another area, they were sanitizing everything that was touched. HIGHLY RECOMMEND read more

Great doctors and they explain everything to you on your first visit. Also takes the time to plan all your next appts so you get everything you pay for. I wouldnt go anywhere else. read more

Unfortunately, this is the only dentist office in my area that takes my insurance according to my insurance website. I have had two fillings they have done fall out....the first one I didn't notice so it was filled again with other fillings at a later time. With these fillings, there were rough edges and points that kept me from being able to clench my teeth properly for chewing and catching floss. They say nothing was wrong, I persisted so they hit the fillings with a grinder and sent me on my way with the problem persisting. Had another filling done recently that was done by the head honcho dentist. He said it was shallow so they didn't numb me up. Less than 14 days later, I started getting pain and the filling fell out. I made an appt to have it redone. They couldn't get me in for almost another 14 days. During this time, I had a hole in my tooth. They finally get it redone (again with no numbing, by a different dentist) and about 10 days later, I start getting pain again when I eat....as if the filling is moving around. I test this by using a dental pick to push on the filling. Lo and behold, it hurts when I do this. So, I make an appt to have it looked at. About a week later they get me in. The lady dentist pokes and prods and says there is nothing wrong so she calls another dentist in to confirm. He says he doesn't see anything wrong either. I say but then why does it hurt when I push on the filling? his response " don't do that" Im thinking to myself WTF?!?!?! Finally, they agree that I must have a microscopic crack in my tooth and that's what is causing the pain so they give me a referral to an endodontist.(?) I swear, If I go and this endo says its the filling, I will tell them to send the bill to Aspen Dental for payment and NOT to bill my insurance!!!! EDIT 12/17/15: Lost job 14 days after writing the review posted 12/8/2014 so I was never able to go to the endodontist they referred me to. New job, finally new insurance, and......still the only dentist within 30 miles that accepts the insurance I have. So, I call on Thursday 12/10/15 to make an appt. @ 10:50am....well within their business hours. I get a recording, so I hang up and try again multiple times, getting their voicemail each time. I finally gave in and left a message stating my name, date, time, callback number and that I wanted to make an appt. Here we are a week later (Thursday, 12/17/15) and have yet to receive a call, voicemail or email....nothing!! Maybe they read these reviews and are ignoring me?? EDIT 1/4/16: Here we are almost a whole month later from when I left a message for an appt. and still no call back. I would recommend you visit a different dentist. I will add that I forgot to mention in my original review, I get the same Hygenist every time and she is very nice. read more