My first time coming in to Aspen dental it was nice and welcoming everyone was nice and very help full and respectful, after my X-Ray and meeting the doctor we seat down and we went over my treatment plan and what was going to be accepted. After my the first treatment with the doctor she let me know everything she was going to do and how it was going to go she treated me with care and patience. read more

Just to be clear the only reason I gave two stars is because the office staff is nice. I started the process of getting dentures January 22nd. I chose the cheap ones with the intention of upgrading for the permanent ones, which I did. The temporary set where horribl. The midline was off center and the didn't fit. I went in four times for soft realigns and there was never any improvement. At the fourth realign the assistant went to get the dentist to try to fix the issue. By this point I had already paid for the upgrade, the signatur, I believe that's what they are called. I went to pick them up two weeks ago and they don't fit right either. I told the dentist who did not take me seriously. So I'm about $6000 in and I can't wear them. Even with adhesive in they are moving all over the place before I can even finish my meal. I can't wear them at all without adhesive, there is no suction at all to keep them in. it's been a horrible experience that I regret ever single day. read more

First I went in explaining that I wanted implant supported dentures after X-rays and a CT scan they sat me down and gave me a quote for $11000 / $8600 out of pocket. Since I was relocating to Florida I was advised to not start any work until I got to Florida but my x-rays and CT scan would be in the computer for the local Aspen Dental office. When I checked in and the doctor went over the options the best price he could offer was $45000. When I questioned the dramatic increase I was shown the original quote from Virginia that was for only basic dentures! I cannot understand why they quoted me for standard dentures when I clearly asked for implants. Bad business practice because had I stayed in Virginia I would have gotten to the point of implants only to find out I would have to pay an additional $30000. read more

If I could give more than 5 stars, I would! Sarah and Kasey are hands down the BEST--super helpful, incredibly knowledgeable, and they make you feel completely at ease. I've been to other Aspen Dental locations in Jax, and trust me, none compare to this team. I drive over 30 minutes just to come here, and it's worth every second. The whole dental staff is just as amazing--friendly, professional, and they really take the time to care for you. If you're looking for a dental office that treats you like number one priority, this is the one! read more

I had hoped to find a dental office that I could trust for my ongoing dental care. Initially, when I arrived, the staff welcomed me warmly, and Dr. Park greeted me with what seemed to be a caring demeanor. However, I soon felt that the visit was more about the financial aspect than patient care. I visited the Aspan Office at the Blending and Youngerman location for a new denture and consulted with Dr. Park, who is of Asian descent. Afterward, I spoke with his Account Manager, who was very kind and explained the process clearly. She informed me about their in-house lab technician, assuring me that the denture creation process would be efficient. The cost for a partial denture came to $4,641, which I agreed to after my insurance approved my co-payment of $2,361.90. I opted to pay out-of-pocket instead of using CareCredit. The experience took a turn when the staff took X-rays, and then Dr. Park reviewed the treatment plan with me. Subsequently, I met with a hygienist who provided a thorough cleaning on one side of my mouth but recommended waiting a week for the other side. Upon my return, a different hygienist performed the cleaning, but I found it less thorough and rushed compared to the first session. After that, I was sent for a scan to measure for the partials. I was informed that my case would be sent outside to the lab rather than being completed on-site, which was unexpected. I was later called to come in for the fitting of my denture and was surprised to find that Dr. Park was not present. The fitting did not meet my expectations; the denture appeared much too small. I expressed my concerns to the nurse, who kindly offered to retake measurements for the denture based on a suggestion from the lab technician. I had preferred the traditional impression method over the laser technology used during my appointment. Overall, I hoped for a more personalized approach from Dr. Park throughout this process. Unfortunately, I felt that the focus was more on financial transactions than ensuring my satisfaction as a patient. This experience has left me feeling quite disappointed, as I initially believed Dr. Park was genuinely invested in the well-being of his patients. As it stands, I am contemplating my future dental care options. Very disappointed with Ds Park will tell my friend that Dr Park didn't do well . read more

Absolutely the worst dental experience I've ever had. I went to the St. Augustine office on a weekend because my crown had come off and they were one of the only places open. I have dental insurance, and they're in-network, but I was told I had to pay upfront. I agreed because I had to catch a flight the next day. They took my money, glued the crown back in place in about two hours, and sent me on my way. A month went by -- no refund. I called, and they said they hadn't processed the claim. Another month passed, and they said it had been submitted two weeks later. Three weeks after that, I called Delta Dental directly: no claim had ever been filed. At best, this is wildly incompetent. At worst, it's fraudulent. Either way, I would never recommend this office to anyone. A grievance has been filed with Delta Dental. 5/7: I did call the number provided and it's a waste of time. They stood by their policy - you need to pay upfront else no services are provided, even if you have insurance. As of today, no refund has been processed. I will wait for Delta Dental to handle this. read more

My friend Megan recommended this specific Aspen Dental location to me. She loved Dr Mia and knew that I would too. She wasn't wrong either!! Dr Mia is kind, passionate about her craft, and extremely thorough with explaining the processes. I will absolutely be back to have my Motto done with AD and specifically with Dr Mia! The office was clean and welcoming. The office manager was awesome!! I can't remember her name but she was very kind and thorough while explaining pricing, time frames etc. Can't wait to come back! read more

Rather than correcting their billing, they send text reminders to pay. This was my response: "Numerous communications indicate that you admit to questionable billing. Yet, no adjustments have been made to your statements ." They haven't responded, other than insinuating on their last statement that they may turn the account over to collections. Is bullying intended to enforce fraudulent billing? read more

Everything lord you show up for an appointment a hour and half after if you lucky they cal you back then sit another who knows how long and have a new doc to do the same thing they did last time knows nothing about your history and whats going on at royal waste of 3 hours of my day. My original dr there is great I must say but overall this place sucks read more

I definitely recommend coming to this Aspen . Staff is very efficient and professional. Offices are very clean . read more

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Orange Park Aspen Dental is an outstanding facility made up of caring true professionals. I've been a patient at this facility since they opened and have been extremely happy w/ the services rendered. read more

Sign says open 7-5 I have a 1pm appointment. I show up at 12:40. They tell me I have to wait in my car and waste gas with the AC running. read more

The work they have done so far for me , I am pleased with and they are very accommodating with times that are needed for getting work done . I am pleased with the service. read more

I've paid upfront for some of the work I need done and after reading more negative reviews than positive I'm absolutely terrified. I need a lot of work done and I'm semi poor like a lot of people and I just can't afford to be overcharged in any way shape or form. I had my first appt and it didn't start off well with a rude receptionist, being left in what I call a common area where my X-rays were a free for all for ask the other patient's to see was quite embarrassing to say the least and made me cry. I had to finally ask someone to turn the monitor off because I felt my medical/dental issues were NOT anyone else's business. I'm not at all comfortable continuing but again being a semi poor person and the credit that a person with poor credit has and being able to be accepted for any amount of credit that will help out of desperation makes me feel that they prey upon that. Pray for me please. read more

My dad had dentures that needed to be repaired and not only were they able to get us an appointment quickly but they were very accommodating and kind. I was very thankful for all that they did for us. read more

They are a scam. You have your "free" consultation "covered" by your insurance, then you'll get a bill for $210 SEVEN MONTHS later. I didn't even have anything done, because I was told I NEED the $700 out-of-pocket cleaning service twice a year. When I said this felt scammy and there is no way I can afford that, the staff member suddenly became hostile and defensive, which only made the entire experience seem even more like a huge scam. I just wanted to establish myself with a dentist and get my biannual cleanings covered by my insurance, and this came up as a practice covered by my insurance. That consultation cost me one of my two yearly visits covered by the insurance, and I left without even getting my teeth cleaned. read more

Do not use aspen dental they're only out for the money. They promise free cancelation and will bill you, they got me for 421.00. They don't care about your wants or needs. I told them a number of times I want permanent implants. In the finance office I was shown a pair of dentures that would be removed every night. They are a joke I can only imagine what other issues I would have been involved with had I want with them. Pay attention to my hindsight. Good luck... read more

Rude staff and WOW do they oversell and run up your bill! Plus you might get 15 minutes.....but that about it. I paid 2300 cash for a treatment and when I wanted aligners I was told that I had to go another exam, even though I follow up exam next month, which she told me doesn't count. I pay cash, kiss my......cash read more

Aspen will charge you $180 every visit because they try to say you need a deep cleaning every time you visit to avoid using your insurance for basic cleaning. They will want you to pay before you even get examined as well. which is a bit ridiculous for returning customers. I just recently dropped them after finding out their little scam tactics to make extra money off their patients. This place use to have good dental hygienist but they're all gone and now it's full of really rude people that just rush the jobs they're suppose to be experts in. Let it be known, if Aspen owes you money. It's literally like pulling teeth to get that money back unless you get a hold of someone there that knows what they're doing. The first time I called to get my money back they claimed my insurance had a pending claim still and that I need to call and check the status of it. I check my with my insurance, zero open claims. I call aspen again, they still need to call my insurance, what was the point of me contacting them? Anyways, will hopefully get my refund within the next 2 weeks, though that's pure laziness on their part and I wouldn't be surprised if more patients catch on to their business practices. read more

This place was dirty and their prices were insane. But they'd give you a loan at 26% interest rate to get your dental work done. Do not go here. read more

Quite obviously a horrible place to work since it seems they can't keep staff. I have now twice had my appointment reschedule with the only new opening 4 months away...so basically I just skipped seeing a dentist this year. The excuse? Oh your hygienist will be on vacation that day. I guess they only have one??? Nevermind my RESCHEDULED appointment has been on the books for months. Horrible customer service, and you can tell the office staff are experienced in how to handle upset customers. read more

I am a 65 year old retired teamster been a trucker all my life, Got laid off because of COVID-19. My denture had 1 tooth come loose so I made an appointment to have it fixed. When I got there they had to have all my personal information and took my denture back to the lab, then the receptionist said I had to get X-Rays,I asked for what, I have no teeth ? Company Policy. I asked just how much to glue that 1 tooth back on to My denture $180.00 I Walked out!!! read more

Money hungry. Liars. Said exam was free but charged my insurance. Information was not needed.

I recently had 10 teeth extracted and immediate dentures on the top. I was scared to death. The procedure was incredibly done with no pain and little discomfort. I am amazed that I now have a great smile. If you need dental care go to Aspen dental town center Jacksonville Florida. The whole team is incredible. read more

I don't even know where to begin on how awful all Aspen Dental locations are nowadays. 6 years ago they were great but unfortunately my 5 star review no longer applies. Based on several reviews it looks as if all locations have all gone down hill big time. I scheduled a new pt appt to begin working on my smile. I was billed up front for all the services on my first visit! I was then told I had to complete all the work within 60 days time! So it was a race against time to get what I ALREADY PAID FOR. I was told I had to do my cleaning in 2 separate visits due to insurance not covering a full cleaning in 1 visit. Since I live a total of a 3 hour drive away, I called to see if they could do both visits in 1 day, but they insisted this wasn't possible. So I come in for my first cleaning and the hygienist screws up and does my whole mouth the first visit! When she finished cleaning she said "OK I'll see you back in 3 to 4 months" confused I asked her why so long if I was being forced to schedule my cleaning for 2 visits and that I was actually scheduled to come back the following wk! She got very quiet and didn't speak for a few moments, realizing she just screwed up and did the full cleaning. She proceeds to lie on her clinical notes to cover herself, saying that she only did a partial cleaning!! So I come back the following wk for my 2 extractions since I spoke with the receptionist and told her what happened with the cleaning she said to just come in at 2 for the extractions instead of an hour earlier for a cleaning (that had already been done in error the wk prior). I get there and everything seems to be OK they numbed my mouth and complete the 2 extractions. Immediately after the extractions when my mouth is completely numb and I'm having difficulty speaking from my mouth being full of gauze is when the office manager decides is the best time to attack me about not coming in an hour prior for my second cleaning. After I explain to her the hygienist made the mistake of cleaning my whole mouth and I was advised to come in just for extractions she made me take x-rays to prove my mouth was cleaned!! I had no issue doing so because I was the only one actually telling the truth here! After the x-rays are completed she proceeds to tell me they are firing me as a patient and stopping with my treatment plan that we were now right in the middle of completing! Leaving me with no back teeth to eat for the last month due to the dishonesty of their hygienist. I'm kicking myself for mentioning her mistake to her and letting her know I had an appt the next wk for the other half of my cleaning. Had I not said anything she would have just hung herself by putting she did a full cleaning. God sees what you did and you will have to answer for your dishonesty that impacted the urgent dental needs I was now facing. As I mentioned before I was billed up front for all the services that they now never completed. I was promised a refund to my credit card within 7 to 10 business days but here we are 30 days later and they still have not refunded me a dime for services they NEVER completed a total of over $762 is in limbo from the mess they're to blame for. Do yourself a favor and stay far away from all the Aspen Dental locations they are a rip off and do not care to make their patients suffer due to their own mistakes and carelessness. It's also important to mention that they forced me to do x-rays to prove I had a full cleaning and insisted I didnt.... funny thing is my new dentist could tell ALL of my teeth had recently been cleaned. I'm disappointed that Dr. MIA as nice as she was didn't back me up to the office manager Abbi that my teeth had been cleaned. She is a dentist and she could see both sides of my mouth looked exactly the same after my cleaning. What goes around comes around and when you have staff that is being this dishonest it WILL happen again and this is not a place you can trust to do the right thing. The hygienist could have easily admitted she made a mistake but she was more concerned with the fact that she would lose her job and lied. Do better! The same day they fired me as a patient for their mistake and afraid of being reported for insurance fraud, they sent me an email within the same hour saying they will see me for another appt scheduled at 8 AM the next day! This place is a total joke. read more

This place is just a scam. I lost a filling and the tooth got infected. Hurt like hell. Went there, told me x-rays and cleaning were free. The x-rays were, they got me later on the cleaning. I was told I was getting my filling done. They were supposed to call me the day of my first appointment, never did and the next day after I call twice. Finally I got it scheduled for Monday. They tell me I cannot get the filling without the "deep cleaning". I told them I was told, filling only, I'll come back for the cleaning. We go back and forth, but I have to get this fixed. Out of pocket, the price for the cleaning was ridiculous. It took a good hour to clean my teeth. The filling took twenty minutes and dentist did a C minus job in it. I will never go back to this place. read more

Don't use Aspen Dental the the Town Center(Jacksonville Fl)! Approximately two years ago, I a phone call from the billing staff telling me that we owed $1470 for my son's invisalign which was covered by our insurance provider. Fast forward to 11/322 the billing staff called again informing me that we still owed $1470. Turns out the billing staff never filed with our dental insurance. Because nearly 2 years had passed our insurance provider informed Aspen (Town Center) that it was too late to file. Bottom Line, The office manager (Max) extended a discount of $735 dollars but I still ended up $735 dollars due to the mistake made by the billing staff. I appreciate the discount but I still feel like I was "penalized" for a mistake that Aspen Towncenter's billing staff made. Luis D read more

Responded to their "free x-rays and exam" advertisement. After the x-rays, they told me they could recement a crown that had come off. I sat and waited for 30 minutes and couldn't wait any longer, so I left without having the crown cemented. They keep sending me a bill for cementing the crown, which they didn't do. I have called and written letters, and they're still trying to collect $115.20. I was not favorably impressed with their office to begin with, but I certainly wouldn't recommend them now. read more

Literally trash, for my Spanish speaking friends this place is Basura. My girlfriend scheduled an appointment a week in advanced for 4pm, prepaid over a thousand dollars for the services being performed and the day of the office calls at 11am to tell her she missed her appointment that for some reason they had in the system at 9am. We check and sure enough we have a confirmation text message confirming it was for 4pm. We call back and the response "We don't know what happened sorry, we'll call you if someone cancels or we can reschedule our next available is 21 days out". Her and I (to drive her to and from) both wasted a day's worth of PTO to get this done. No accountability, organization, or concern for the patient/customer's time. Go literally anywhere else and you'll have a better experience. read more

Abby the office manager is horrible! I sat in a empty office for 35 minutes and she didn't communicate once that they where under staffed. I asked her if we could Re schedule and she laughed. Me and my mom have came here for 3 years. We will never go to an ASPEN dental again. read more

Never again- worst experience ever. First the doc tells me I need a root canal and before crown and sends me to another doctor. A few hundred dollars later, doc says not sure why you were sent as the tooth is no good and needs to be extracted. Back to Aspen for my bridge post extraction- waited 3 hours and 3 rounds of anesthesia as it kept wearing off due to them being busy. 6 months later, I come to find out I owe 235$ that I need to settle so I can go to another Aspen in my area. Paid on 11/8, get a call on 11/10 from local Aspen saying that the balance is still showing. Called the previous Aspen and balance is as they said " for some reason 1200$ which we are not sure what its for" Worst there are read more

I am so happy with my experience here at the town center Aspen dental. I had a hard time with my previous dentures. I did not like the look or the fit at all. I was treated with nothing but respect and compassion. The took the time to listen and help me. We had to do multiple wax trials before we got the look I was happy with. Not only did they do that for me they did not make me feel rushed in any way. The dentist and the office staff were extremely friendly. I felt like they really cared and just as invested on getting them right. I can not tell you how impressed with this office. I am one of those people that hates the dentist and will do anything to avoid them. I never felt that with this office. I really can't say enough good things about it. Thanks for everything. read more

My fiancé and I just recently visited this location for an unplanned visit. All of the staff was very friendly and my fiancé enjoyed his experience here. They were all very helpful and able to give a resolution to his tooth pain. read more

My first visit was for a cleaning. They sent it in to my insurance. When I called to pay the balance they said they made a mistake and need to resubmit it and would not do a tooth that needed work until it went thru insurance again. No concern for my tooth pain until they get their money. read more

The worst Aspen Dental ever ! The hygienist said I needed 10 fillings and then I needed Invisalign. My teeth have never needed 10 fillings. So I began my treatment because what do I know? I just work at a bank I'm not a dentist. I start the first half of the treatment and begin my first 4 fillings. I knew something was wrong because she was touching teeth that has never had to be touched, then the one tooth I've had slight pain in has been hurting for about 3 weeks now from a filling! I can't eat on it drink anything cold or hot. She was rude during the entire procedure. She pushed my head back and forth as if I was a child , kept persisting I sit still while I'm terrible pain in her chair. I'm so upset I didn't read the reviews before coming because now im suffering with some serious teeth pain I've never felt a day in my life !!!!!!!!! I've contacted the customer service team and they have done nothing but just sit there and listen, yet Aspen Dental is going to still make us pay for what she has f.cked up. This is crazy ! read more

The worse! I had to return 3 times for the same tooth. It hurts worse after, than it did before I came there. Same Crown done twice. And I'm in the worse pain and scared to return. Not to mention my she cut my tongue with the drill during crown prep. Save yourself pain and go elsewhere. read more

I called this morning to verify my appointment, not only did I not get a reminder call like most places normally do. I have an email stating my appointment was at 10:30. To my surprise during the call I was told see you at 11:30. I said no it's at 10:30. I told the person on the phone I have 2 emails confirming a 10:30 appointment. She said there's nothing she can do about it. I am mad bc I planned my day around this appointment. I had to cancel due to other things I needed to do. Why have emails and confirmed appointments if you can't stick to your own schedule? Someone messed up! And I did click and confirm the appointment in the email. This was scheduled like a year ago??? read more

Inconsistent pricing provided. Requested X-rays for a second opinion and that seemed like no problem, filled out paperwork and called to follow up and they told me this time pressing issue I needed a second opinion on would take 7-10 days for them to send. I asked why I was told I could get them today for a Monday appointment and they said I don't know, sorry. Very pushy with sending me to a lender verses explaining the breakdown of pricing. It seemed like I was on a supply chain and they had no care of concern. The pressure of booking to fix my tooth was telling me I needed to pay a lump sum of money and just kept pushing for payment. Very uncomfortable and not how non chain sort of offices work. They've billed my insurance for my Free assessment! This place just keeps taking hits. So not only did I have a bad experience. I had nothing done here but have a consultation with ladies not in masks and so much unprofessional behavior. I now can't use my insurance with a great practice to get it fixed. Unbelievable. Careful they lie a lot!! read more

This is a horrible dishonest dental office, as many of the reviews pointed out!! I had the worst experience!!! I will never go back to this place!!! read more

Never again..... To long of a story to type but not returning to them. Not honest, won't honor what they say and can never get anyone at their corporate office. Dental work and dentist staff was great but office & billing staff not so much. 5/2020: Glad to report that this was resolved. read more