Expensit even with insurance coverage . Some assistance staff need more experience on temporary teeth work. read more

6:20 PM Thu May 7 5 * 58% Resent visit I haven't been dentist in 3-4 years as I moved around with the work that I did. I am not retired due to a severe injury I suffered at work and now am no longer to work. So I am retired, living on Social Security disability, and have Medicare which went affective May 1st. I was sent a link to check in before arriving via text and email. The text link did not work, but the email did, which took around 20 minutes to complete. When I arrived a young lady at the front desk as if she could help, promptly gave her my insurance card and I.D. She handed me a tablet to fill out information, which I sat down to work on. I started to notice that that the information was the same as I had completed the night before. I went back to the counter and a different lady was there. I explained that I had filled out the night before, I had even signed online twice and submitted, it said we will see you tomorrow. She acted as though she didn't care or believe me, so I just filled out the paperwork again. I was called back right after I had finished and placed in a room to wait. I waited for a while and a redheaded lady came and got me for X-rays. They were pretty uncomfortable and the stand up machine for panoramic kept circling and knocking me in the head, which I did not complain about. I was place in the waiting room once again, I asked the lady if she could get my I.D. And insurance card as it had not been returned. I waited for a long time and then I was taken into an exam room. I once again sat for a long time, before the dentist came in. I told her what brought me in and she asked if I knew how I chipped my tooth and I did not. She started to check my gums for health and told me she would call out numbers and 1-3 was good, and anything over would could be a gum issue. One by one she called out the numbers and most were 2-3 only a couple were 4 nothing higher. She said that I have gingivitis and a cleaning would require a two step process. The first would not be covered, but the second step would. $155.00 out of pocket. She then asked if grind my teeth and said yes, which she could clearly see. That's why your tooth chipped, and I can't fill that in. She had told me my teeth looked healthy while doing the exam, and I had no cavities. Then after saying she couldn't fix my chipped tooth, she said I would keep grinding it off, while I sleep. She asked if tgrind when awake and I told her no. She said the only way to fix was to crown 5 teeth and add a bridge. They could not clean my teeth today unless insurance covered it. They had me sit in the waiting room again for 45 minutes and I even asked why it was taking so long. They are checking to see what your insurance will cover. While sitting in the waiting area and even in the off itself, I had noticed that other patients were being talked to very respectfully and even joked with. I was treated much differently, and noticed that me being older and white seemed to make a difference in how they treated patients. The lady came and got me and we proceeded to the front. She told me that my insurance would not cover anything but the visit today and that I could always contact Medicare and upgrade my plan to help cover the cost. I explained my situation and that I only have Social Security as income and only a few hundred extra at the end of the month. I told her I could not afford to pay anymore and couldn't pay the $20 thousand she said it would cost. I told her I thought the place was a scam and while I was waiting to be brought up front checked reviews online. I told her that I wish I had checked the reviews before I came. She then said our reviews are 4.5, I said they are horrible 1.5 Star on Yelp. She said on Yelp! Who uses Yelp which I thought was a direct reference to my age. I told her I will not be coming back and I think this place is a scam as I said before. I was treated horribly and will also post this review on Yelp as well as Google. I feel I was discriminated against because my age and race. I haven't felt so degraded and small in my life. So disappointed, I just wanted to get my tooth fixed. My wife which worked in the dental field herself for 15 years said that no one ever without a single cavity should ever require a single crown especially 5 and a bridge read more

Don't go here. Aspen Dental is a scam . They get you in with a "free cleaning" and will up charge everything else on work that you may or may not need . . All they care about is making their quota.Ive worked in the dental field for over 15 years and this is not a place that cares about your dental health. Please find a private practice dental office , not a chain like Aspen Dental. read more

Very disappointing experience at Aspen Dental. I had to ask multiple times for a lead apron with a thyroid cover, and was initially told it wasn't available--only for them to produce one when I said I would not get xrayed without it. The X-rays were also painful, with equipment that was too large and cutting my mouth until I told them to stop, they then offered a smaller plate. Then I was told I needed a deep scaling and multiple crowns, which completely contradicted a recent exam I had just six months ago. It all felt inconsistent and more focused on upselling than actual care. I ended up leaving and would not recommend based on this experience. read more

This place is a scam. They tell you they aren't going to charge you for things but then you get a bill later on after that first consultation. They sign up for a credit cards, You never asked to sign up for... a complete scam and waste of time. I feel like if they were to be more concise and clear about the paperwork that you were signing, you won't have these issues, but it's not like that at all. They are more interested in sales than actual service and care for patients. read more

I called to get my 89-year-old mother-in-law to get an appointment, told them what her insurance was and they made an appointment. She has COPD and uses a walker so it is an effort to get her anywhere. On arrival and giving her insurance card, the receptionist told me they didn't take her insurance and immediately the office manager shows up to tell me they. an see her for free and can give 25% discount on the work she needed done which by estimate from another office was $1600. So feel this was a scam just to get people in the office even though the insurance is given to the scheduler, thinking once you are in the office you'll accept a 25% discount. Do not trust this office to make an appointment. read more

Avoid Aspen Dental Apopka - Terrible Experience I went to Aspen Dental Apopka with a simple issue and left with a completely different experience. They recommended unnecessary treatments totaling $9,128, with my responsibility being $5,423. They were very pushy about upselling services I never came in for. I ended up paying $3,000 to address the main issue, leaving a balance of $2,423. Despite already having a balance, they continued to pressure me into spending more. I reluctantly put $100 toward the next treatment, leaving a remaining balance of $2,323. I later decided to cancel that treatment well over a week ago and requested a refund for the $100, which was refused. The office staff was rude and claimed the money was used for treatment my insurance didn't cover (even though I don't have dental insurance). I have a discount program, and was informed of all costs prior to treatment. So whats with the extra charge? A lame excuse to not return the $100. To make matters worse, when I requested to speak with the office manager, they sent me to voicemail instead. I will be disputing this with my credit card company. Also, be warned: they hand out power flossers, but remember they are charging your $79 for that! I returned mine immediately. The entire experience was unprofessional. I had to wait over 4 hours just for a temporary crown while staff played music and seemed to be dancing in the hallways and patients were left waiting. Stay away from Aspen Dental Apopka - I won't be returning. My call was at 2:47pm on 2/13/25 -Incase the owner has any care whatsoever. read more

The service itself was fine, but the financial department has consistently been problematic. I have never encountered a smooth transaction with them. Despite providing my updated information twice, they failed to update my insurance policy. The last time being told to call back in a few days to "make sure she did it". Six months after that, I was informed that a specific procedure was partially covered by my insurance, otherwise I wouldn't have done it. I paid my share of the cost, only to receive a bill for hundreds of dollars a few months later due to an error in their insurance verification process. I have canceled all upcoming appointments and won't be back. read more

I was afraid to go to Aspen dental because it was a franchise, but they surprised me. The care was awesome and the price was reasonable.

Hello I have been waiting for my refund to my Care Credit account and charges Humana Insurance account since June 27, 2023. The amount from 6/20/23 is $356.40 to be refunded to my Humana Flex Card and $5,590.20 to my Care Credit account. Every time, and I mean every time I contact Aspen Dental here in Apopka, FL I get the same old story. Paperwork has been filed & our main office will have to refund your credit accounts. The last time I called I was told I should see my accounts credited by 9/15/23 to no avail. What is the problem I really don't understand; I'm now reading all of these negative reviews and receiving a better understanding unfortunately. Just tell me when my accounts will be credited to my accounts. Thank WBroner read more

Update to prior review Rosé colored Not only has Aspen Dental NOT processed or field my claim with my insurance. They are charging me additional 2900.00 for stuff I didn't receive. On top of that I wasn't even at that office NOR in the state of FL. read more

Everyone, from the front desk staff, to the hygienist, to Dr. Truong were very nice and professional! Quality care, clean office, very nice bedside manner. read more

RUN from this place! They lie about your teeth! They are on commission! Like dealing with a used car salesman! The reviews don't lie! They told me I needed ALL of my teeth pulled! Went to a real dentist! He said it's my job to help you keep your teeth! They are just out to get your money! They also want you to pay up front. This place is ONLY here to take your MONEY! Don't be fooled by them! read more

Misled me into making an appointment for cleaning. My son and I waited from 4:15 until about 6:30 and they never told us the cleaning would not be done. The front desk guy called us to the front to talk about thousands of dollars for treatment plan. Beware of these scammers!!!!!!!! read more

Stay far away from Aspen dental unless you don't mind getting ripped off. They tried to have me do a special cleaning treatment that would cost around $500 and then tell me I need it done every 3-4 months or I will start losing bone from bacteria. What a complete lie. I went to multiple other dentist and they said my teeth were perfectly fine. On top of trying to steal your money they make you wait forever to go in the back then also make you wait more in there back waiting room. This place treats you like a number and is a complete rip off. read more

What a waste of time. They did a lot of unnecessary X-rays to charge my insurance company and I only went in for a very small issue. The Dentist Liz Stewart and the office manager were so unprofessional and rude, I would never set foot in this office again. They only want to quote you a large costly work plan. Shame on them. Low class, no class or public relations skills at all. Choose a better dentist then Aspen Apopka. read more

if you like you appointments getting rescheduled 2 days in a row multiple times this is the place for you

this is the most disorganized place I have seen in a long time I was in hold for 30 minutes and got disconnected

Total SCAM, at first I chose this place because it was close to my house and covered by my insurance. when I scheduled for the first time on Dec 2022, they charged me 800.60 in advance before billing my insurance and I paid to cover deep cleaning which they didn't even do anything and it was like regular cleaning. they scheduled me for the second session for the remaining of the procedure in Feb 2023. when i showed up for my appointment, they told me that i have a balance of 80 and if i need to do the second session i have to pay additional 130 or they will cancel my appointment.... so basically they wanted to keep charging me for nothing... the accounting "manager" has absolutely no knowledge about billing and the procedures. Aspen Dental need to review the staff and train them how to treat patients with respect and not being greedy in anyway. i am very disappointed on how holding my treatment for small balance like that .... i was happy with the dentist crown job but not happy on " deep cleaning process" .... they don't even schedule me for my annual cleaning... so so disappointed... read more