ExecSum: Enjoy being treated like an idiot ? By all means patronize this establishment. Have fun, the owner's a solid 0 of 5 stars who will insult you, curse you, and be happy when you leave without spending a single penny.
I walked into Ammo Supply Point recently, in the market for a handgun, saw that they had the brand and model I was after in the case. I bought my second handgun at this location, albeit a long time ago, when it was under different ownership. I asked to see it, the individual helping me out cleared the weapon, handed it over, and we chatted for a bit about the pistol.
When I asked if they could get a particular variant, another individual behind the counter asked if I was law enforcement, and when I said no, he informed me that they weren't on the California approved list of firearms.
I asked why.
I was then told "Are you a California resident?"
I answered "Yes".
He responded "Well you look older than me so you probably voted for the law."
Uh...what?
I responded that no, I took our right to bear very seriously and wouldn't vote for laws restricting handgun variants in California.
"If you're not LE you can't get a one."
"I saw one on the internet for sale in Cali...."
"They're breaking the law"
"Okay, why aren't they on the list?"
Here's where it gets interesting - he starts cursing at me, telling me that I'm talking about all these laws, "how the F*** " do I not know why?
I responded "I asked a question - why aren't they on the California list?? I've spent X years downrange, came back home fairly recently, am former military, and just want to know why this particular weapon isn't "legal"."
(I'm well aware that there are unique restrictions here in California. It's been a while and I'm obviously not up to date. I just wanted to know WHY this particular model wasn't.)
He tells me "I'm former military too, I was downrange too" and then more cursing.
I asked if he was interested in having my business, I get more cursing. I thanked him for his time, bid him a good day, and walked out.
I did a little research in the hopes my new friend at ASP had a manager to engage to share my thoughts on verbal abuse and customer satisfaction - only to find that my customer service professional IS THE OWNER. Not an employee having a bad day, no sir, this is the guy that owns and runs the joint. Instead of having an avenue by which to lodge a complaint, I'm left with this - and I hope folks read it.
I'm CERTAINLY not going to try to reason with you, as you've already revealed your disdain for customers. That said, I think that others should know what a stellar customer service experience you have to offer. If you're a masochist.
I'm puzzled by your modus operandi - refusing to answer questions (stemming from a lack of knowledge) won't get you many new customers or make many new friends. Nor will dropping F bombs on folks who walk in looking to purchase. Not kick tires, buy. That day. In cash. Multiple items. You watched $1000 bucks of purchasing power walk right out your door.
The reviews I read before I visited are now revealed as obvious shills - "friendly knowledgeable staff", "helpful people", "they treat vets great here!!!" was the diametric opposite of what I got. Maybe those folks weren't helped by this gent.
I was treated as a second class citizen, accused of voting for laws that he and I both disagree with, my age assumed and impugned - flat out disrespected and cursed at by a guy who is a.) the owner and b.) should know better given he's a vet.
I didn't learn that sort of behavior in the military I served in. I learned to respect others, to treat every question as a potential training event, to treat others with dignity. Even my momma told me to do unto others as you'd have them do unto you.
Would it have been so hard to answer my questions? I've been out of circulation for years - it was an honest ask because I didn't know. Tell yah what, I shoulda googled it, it'd have saved me a wasted trip and the gas $$$. I ended up paying a premium elsewhere, still in town, at that "other" place because they weren't complete a-holes to me.
So, prospective gun owners looking to own a firearm, if you want someone who'll take the time to explain things, answer your questions, treat you with the respect for others that all veterans were taught to have for citizens, do yourself a favor and GO SOMEWHERE ELSE. Not all 2A supporters or gun people are like the "gent" I dealt with. I promise.
BUT, if verbal abuse and a "treat your customers like dogsh*t" mentality is your thing, by ALL MEANS stop on by and ask for the owner - you'll get it alongside a stiff dose of profanity. read more