I had an extremely frustrating experience with Budget Dumpster LLC and would not use them again…read more
In early May, I rented a 15-yard dumpster for a residential project. The quoted price was about $768, including a $50 curbside permit, with a 1.5-ton mixed-material allowance. I agreed to that limit because the work involved a relatively small amount of drywall debris and household trash that my contractor and two-person crew would be carrying by hand from the second floor of a home.
The service problems began on delivery day. I had requested a 9-11 a.m. pickup window because the dumpster was too long for my driveway and street parking/sanitation restrictions made an earlier delivery especially difficult. I understood that the company could not guarantee a time, but I was told a note would be added for dispatch. Instead, I received a call at approximately 6 a.m. saying the driver would arrive shortly. I had to wake neighbors before 7 a.m. and ask them to move cars so the dumpster could be placed in front of the house. The old, rusty wheels also scraped loudly against the pavement during placement.
After the crew loaded the dumpster, we took photos and video because it was left curbside overnight and we wanted a record of its contents. I scheduled next-day removal and believed the rental had concluded normally.
Then, nearly two months later--on July 8--I received a notification that Budget Dumpster had attempted to charge my card $1,322.94. The charge did not go through because the card was locked. About an hour later, I received an email claiming that I had exceeded the 1.5-ton allowance by nearly 9 tons.
That claim did not match what was in the dumpster or how it was loaded. Three people--including one elderly worker--carried and bagged the material by hand from a second-floor residence over roughly three hours. Based on the photos and video, I do not believe the dumpster contained anything remotely close to nearly 10 tons of material.
Trying to resolve the dispute was equally disappointing. I initially contacted the representative who handled my order, but received no meaningful response. After being unsuccessfully transferred multiple times, I spoke with a manager. I sent the company photos and video and requested the complete landfill documentation, including tare-weight information. I did not receive the outsourced hauler's receipt until weeks later.
The document I eventually received raised a major concern: it referenced a 30-yard dumpster, even though the order and Budget Dumpster invoice identify my rental as a 15-yard dumpster. I asked Budget Dumpster to address that discrepancy and waive the disputed charge. Instead, I received further payment demands, repeat attempted card charges, and communications warning about collections while suggesting I call to "negotiate" a lower amount.
My experience was that the company was responsive and accommodating while booking the order, but disorganized and dismissive once I challenged a large, delayed overage charge. If you use this company, keep detailed photos and video, save every invoice and email, confirm the dumpster size in writing, and scrutinize any landfill or weight documentation before paying an unexpected balance.
