Not going to visit this establishment if can be helped. My mother-in-Law bought a brand-new battery about two weeks ago because her old battery was bad, and she was having trouble starting her car in the cold.
The car was still having starting issues so they brought it to their dealership to find out what was wrong, guessing that it could be starter since just purchased new battery recently.
The dealership hooked it up to Diagnostic machine and did their tests. The battery is bad, not holding a charge.
So, my mother-in-law brought the battery back to Deep Rock. Chad, the mechanic, refused to replace the battery, stated no warranty. Absolutely refused to do anything unless he could hook the whole car up to their diagnostic machine and was going to charge my mother-in-law the diagnostic fee.
Yes, I get wanting to check the battery to confirm, I do. But he could have just tested the battery and said okay this is not working let's take care of this. No need to get all upset and refuse to even check the battery. All that was being requested was to replace the battery that was not working the way it should.
So, my mother-in-law is stuck paying for another battery as part of her repair at the dealership. read more