Bought a jet ski here. Carson was our salesperson; he was wonderful. Great service, kind salespeople!!

I bought a can am ryker here a year ago. I rode it enough last year to need the first service based on mileage and get most of the way to needing a second. The buying process for me was easy. The only hiccup I ran into was a slight delay of taking my ride home because they had to order in the factory accessories I purchased with it. After a week and a half( I know I was impatient lol) they said i could take it home and they would call me when everything came in and they would install it then. I had a recall notice for wheel nuts and they took care of me right away. I have it going in for the second service next week. Their prices for service are higher than other can am dealers in the state and this is the only reason why I give them 4/5 instead of 5/5. read more

ASK Power Sports - 2019 Can Am Ryker from ASK Powersports in Lancaster. - Motorcycle Dealers Near Me - Lancaster, Ohio

Horrible. Prices are outrageous. Sales people can't even tell me prices on the bikes in the lot, because apparently "most people just look at the prices online"... how can we accomplish anything if I don't know how much they cost? They sell tires for $100 more than anywhere else and won't mount or touch anyone else's tires even if they're brand new. They sell the $25 iron pony helmets for $100+. Worst of all, their brand new bikes outside all have rust on them. Corrosion on the chain and tires. Some had flat tires, some had leaked brake fluid all over. Insane anyone even goes here. They have brand new crate bikes outside that have been sitting so long in the rain the cardboard has basically melted and gotten all over these brand new bikes. I have pictures of all this but probably can't add them. read more

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I went there to get my boat registered. All the staff were very polite and eager to help me. The lady who did the registration was very nice, and knowledgeable. She took care of it lick it tee split ! Never bought a bike there. read more

Absolutely horrible to deal with. Have been waiting on a title for a scooter I bought. Called last week to where it is at, said they mailed it out. Still have not received it a week later. Called again today and they mailed it sometime either on a Thursday or Friday. Temp tags ready to run out. Scooter also turned in for second time for repair for over temperature. Can't get answer on it cause everyone called in sick. Steer clear of Ask Powersports read more

Just had new tires put on my Zero motorcycle. The Lancaster store was very helpful in helping me get the tires I needed and when I needed them. I am new to riding and their experience was invaluable. Thanks goes out to Ed, Mike and Russ. read more

Terrible Customer Service. Took my Can Am in for repair. No phone call for a week so I called them. They said they tried putting a part on it which made it worse so they were stumped on what to do. Waited another week and was told they were waiting on another part which was coming the following day. Waited another week still no phone call so I decided to drive out and ask why I didn't at least get a phone call. I told them I was calling the main office and somehow the part appeared and they are working on it. 3 days shy of a month now. Ridiculous read more

Terrible service department. They have had our bike for a month and their exact words were "it's tricky " Don't go there.

Recently went to the Lancaster dealer for service. Worst customer service experience I have ever had. EVER. Service manager was extremely rude. I would even go as far as saying that he went out of his way to let me know that he didn't appreciate my business. Have been in the offroading game for close to 20 yrs, and have never experienced anything so bad. Will never go back. read more

Where do I start, first I tried to order parts for my wife's bike, the kid hung up on me twice. Then I heard him talking about not charging a credit card all day, then hung up on me again. I called Yamaha to hopefully get a closer place, they said no. So I had to call back. Finally the kid took my order for parts, as I needed them by Friday and it was ordered on Tuesday. I paid extra for the shipping. The kid told me he would call me when it comes in. Friday came and went. Monday came and I called to see were my part was. The same kid takes my info and then hangs up on me. I call back and as if he didn't hang up on me he says I called and left a message that your part was in Friday. I told him I would be there in a few minutes. Walking into the store no one was behind the parts counter I asked for help and everyone just walked by. Then a kid walked in sounding like the kid who I ordered with, stated he doesn't work there and people are busy doing credit checks. Finally another kid maybe 17 walks in, I asked do you work here, he says yes. I state I'm here to pickup my part I should have got Friday but no one called. He found the part, gave it to me. No receipt, no sorry for the issue, no customer care. I walked out realising I just paid for shipping that I didn't get, I also had the worst customer service I have ever had. Never going back. read more

Parts manager ordered the wrong part then accused me of the mistake. Charged me $12 for a part I never got, used, touched or opened. Terrible cutomer service. Don't ever buy parts becuase it doesn't matter who's fault it will be, it will be yours and you're going to pay. read more