If you are looking for home furnishings, I would strongly recommend meeting with Maria Ciringione…read moreat Bassett Furniture (Hartsdale, NY). At first, I was reluctant to go into the store because from the outside it just didn't look like the type of place that was going to have what I needed. I was wrong! Upon entering I met Maria. I cannot say enough good things about her. She is great - knowledgeable, personable and very helpful without hovering or using any hard sell tactics. She came to our home for a consultation (at no cost!) and helped me design a new living room layout. Her assistance did not end with the sale. She helped me choose new paint colors, gave me her opinions on decorative accents and even came to our home on the day of delivery to ensure everything went smoothly. It did!

Amazing quality, super customizable furniture that is affordable can only be topped by the talented…read moredesign team. Overall exceptional experience. Family friendly which is a huge plus! Amazing staff is super accommodating to families. Cannot recommend this location enough. If you are a family in Westchester looking for furniture this should be your first stop!

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

Sorry I cannot recommend Tempur-pedic to anyone. I bought in a very expensive bed, and it turned…read moreout to be a nightmare. The control itself cost 50 bucks. They brag about their white glove service and then they showed up at 6:30 in the morning instead of 9 AM. What were we supposed to do? Tell them to go away and come back we were afraid we'd never get our bed. The bed was incredibly expensive uncomfortable and actually made our back feel worse. I have been to the store and they sold me a $400 "topper." In trying to save some money , before we actually ordered that special bed that is good for people with chronic pains allegedly, we spent way too much money on trying to cheap out, and find solutions to our old bed which was not a Tempur-pedic. We feel pretty much taken advantage of. When I called to order the bed, they had to do a security check on me like they do with the terrorists. The woman taking the order didn't like my joke. We told them we know where the real terrorist is you can look on Wall Street. She didn't think that was very funny but they did a background check to see if we were some kind of weird Criminal, or in some criminal organization! Really? This is what one has to go through in buying a bed. I have never in my life nor has my husband ever in his life been asked to supply his Social Security number so they could check to see if we were on some kind of list. All around bad experience, and of course the bed was nothing like as advertised. We should've known better because Tempur-pedic themselves on their own website delete all negative reviews. Yes we made a giant mistake, and we are just trying to tell other people don't fall for this. A strange unpleasant experience and a very poorly made bed.

Came in to look for a new mattress. We had come in over a year before but weren't ready to make the…read morecommitment and Brian, the manager, remembered the exact mattress I had picked out last time. Wow- I was impressed! Unfortunately, Tempurpedic has discontinued that model. So Brian helped us pick out a new mattress that fit our needs. He was even flexible with our delivery timeline and we got a good price, due to the sale going on. You will not find this type of personalized customer service at the "other" mattress stores. This is an expensive purchase that will be with you for a very long time- don't skimp!

I held off on writing this review until after delivery, installation and haul away of the old…read moreappliances took place, to ensure it was truthful and factual in both the sales and delivery/installation aspects of the purchase. After a truly horrible experience trying to buy a Gas Range from Lowes in Yonkers and take delivery of it (read my Yelp review) and finding total indifference when visiting the appliance dept. at the Home Depot in Yonkers, I felt angry and not sure what to try next. A family member advised me to try PC Richards, and I stopped by their Yonkers location on Friday at 8pm, figuring that since they closed at 9pm, I would only be wasting an hour before having to come back the next day. I walked in and then met Keith Woods, whom I consider to be one of the most helpful sales people I have ever worked with. Within one hour, he located both a gas range and a dish washer that were in stock and which could be delivered on Sunday. His manager Oscar was equally helpful and they both did not rush me (even though the store closing time was approaching) and took the time to make sure I understood what I was purchasing. Keith went out of his way to make the shopping experience painless and even enjoyable. I left the store feeling hopeful for the first time in two weeks that things might turn out ok. Sunday morning rolled around and I had been advised that the delivery company would be calling me between 7am and 8am with delivery information. At 7:15 am, I got a call from the delivery truck, telling me they were 30 minutes away. They arrived on time, expertly remove my old appliances, gave me time to clean up the dust and debris that had been trapped behind the old appliances and then slowly and carefully installed the new appliances. They tested both the gas range and dishwasher before they left and all in all, took about 90 minutes for the entire removal and installation process. So let's recap: - Sales: Fantastic experience - Logistics: Fantastic experience - Installation: Fantastic experience I'm seeing a trend here.... If you read my Yelp reviews, you will see that I rate restaurants, merchants and tradesmen fairly and accurately. Simply put, I feel that both Keith Woods and PC Richards provided an exceptional experience and delivered on their promises (when Lowes and Home Depot could not).

I am extremely disappointed with my experience with PC Richard & Son regarding a brand-new air…read moreconditioner that I purchased in August 2025 for approximately $1,500, along with professional installation and an 8-year service plan. I purchased in the Yonkers, NY in Central Avenue location. Because I purchased the unit at the end of the summer season, it received very little use in 2025. When the first major heatwaves arrived this year, the unit stopped cooling properly. Since the unit was still under warranty and I had also paid for extended service coverage, I contacted PC Richard for assistance. The first service technician told me the unit had been installed incorrectly because a rear grille had not been installed. He informed me that if I did not have the grille, I would have to pay $233 for a replacement. Fortunately, I had saved the grille because the original installer had told me it was unnecessary since there was already a grille from the previous unit. I showed the technician that I had the grille and asked him to install it. He refused, stating that the installer would need to do it. So I had to schedule another visit. The installer then came to my apartment, installed the grille, and left. When I turned the unit on during another hot day, it still did not work properly. With temperatures reaching 86 degrees in my apartment, I had to call for service again. During the next service visit, the technician informed me that the unit was STILL installed incorrectly. When I asked what was wrong, he explained that the installer had added the new grille but failed to remove the old grille from the previous unit. I asked how I was supposed to know that. His response was that the installer should have known. I then asked him to correct the problem. Initially, he refused, stating that the installer should have done it. At that point, after multiple appointments, conflicting explanations, and sitting in an uncomfortably hot apartment with a brand-new air conditioner that still did not work, I firmly expressed my frustration and insisted that someone take responsibility for fixing the issue instead of continuing to argue about whose job it was. Only then did the technician remove the old grille himself. The result? The air conditioner immediately worked perfectly. What should have been a simple 10-minute fix turned into FOUR separate visits. As the customer, I paid for the air conditioner, I paid for professional installation, and I paid for 8 years of service because I am not an HVAC professional. Yet I found myself caught in the middle of what felt like a dispute between the installer and the repair technician. Each blamed the other. The installer called the repair technician lazy, and the repair technician called the installer lazy. Meanwhile, the only person suffering the consequences was me--the customer--sitting in an 86-degree apartment with a non-functioning air conditioner during a heatwave. In my opinion, the installer bears responsibility for failing to install the unit correctly from the beginning. However, the repair technician is equally responsible for refusing to correct an obvious installation problem until after multiple visits and significant frustration on my part. What shocked me most was the complete lack of customer service. No one seemed focused on solving the problem. Instead, there appeared to be more concern about determining who was right and who was wrong. I paid for installation. I paid for service. I paid for peace of mind. Instead, I received FOUR appointments, finger-pointing, excuses, and days of discomfort for a problem that ultimately took only minutes to correct. This experience has completely undermined my confidence in PC Richard & Son's installation and service departments. Customers should never be forced to referee disputes between employees while suffering the consequences of their mistakes.

I have bought furniture from the store repeatedly and was always happy with the service and price…read moreas well as the product

In this new era of working from home, I'm so glad that a place like Arrow exists to help make the…read moretransition easy! We needed a new chair for our home office and they have a really nice selection of office chairs (new and used). Patrick was super helpful and gave us all the information we needed to make a great choice! Go there if you need to freshen up your home office with quality items!

I reached out to Arhuas Customer Service about a previously purchased damaged chair. I was directed…read moreto visit the White Plains store to look at replacement options and select new chairs in the same price range. I had the pleasure of working with Arturo Veloria, Design Consultant at the White Plains store. He was incredibly helpful, professional, and kind. I have been shopping at Arhaus for many years and their products are always beautiful and well made. I am very thankful for my wonderful new chairs and to Arturo for all of his help and follow up.

The Mattress, bedframe and the salespeople Binas and Liliana were perfectly fine. The product and…read moresalespeople were not a problem at all (for me). However, one of their delivery men kept harassing me when setting up the bed. He said he is in East New York, Brooklyn. When he first showed up, he kept begging for attention and crying about having to park two blocks down from my location. Then, while the other delivery guy stayed focused and simply did his job, the harasser kept asking all these personal questions and begging for attention. I should've asked him to leave my house, but I just waited for the job to be finished so he can leave. Knowing this guy works for Mattress Firm, I would never order a Mattress from this place again, because if he shows up a second time, it's gonna be a big problem.

The Salesman at this location- Roberto totally mixed up our order than attempted to fix it only to…read moremake a bigger problem- our delivery was over a week late- it just left such a bad taste in my mouth. This is how we were repaid for not wasting his time, being good customers that deserved quality customer service. Never again MF. And here's a shocker: I HIGHLY DO NOT RECOMMEND! Perhaps the staff at another location are a bit more ethical than he was but they're only getting one bite of this Apple.