Had the pleasure of having John Levitz as our sales consultant, he was knowledgeable and well informed. Explained all of the warranty info and the additional care plan. Great experience all around and would return and see John again. read more

ASHLEY STORE vs ROOMS TO GO These two long time bohemoths in the home furniture business have big showrooms next to each other. I have browsed this showroom with my daughter for various furniture in the recent past and dealt then directly with the sales rep John Levitz. Well, today I walked into the showroom and John Levitz was at the at the greeting counter again ready to assist. Searching for the right mattress that is going to last fifteen years plus is exhausting. The showroom here is two massive stories and spread out nicely for easy viewing. I browsed around at most of the brand name mattresses similar to Rooms To Go although somewhat less expensive. They also have a nice display of Rest&Renew cotton bed sheets for purchase but I would attempt to throw a set in for free after bed purchase - just saying. John Levitz explained the mattress warranty which is super important to my decision. Ashley Furniture does offer the ten year manufacture warranty. You can also purchase an additional 3yr extended warranty for approximately 10% of the purchase price of the mattesses - this is great. read more

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Great selection and good value for the price. I was able to find exactly what I needed, and the employee purchase process was smooth and easy. Overall a great experience shopping! read more

Rossellio is amazing! He was very attentive and knowledgeable on all the products. He guided us throughout the store and helped us compare pricing and insurances. He also helped us with our financing making it a very smooth and easy process. We ended up doing the three-year protection plan which for our furniture was only about $200. It is very affordable and easy. 10/10 recommend ! read more

I have tried calling three times. on hold first time, 15 min, second time 10, tried the call back system and it kept giving a wrong call back number, hung up and waited a few minutes and hung up again. I am a $9000 customer. Trying to find out about the inshore credit I can't seem to use. now I am mad!!! read more

Amazing experience, first time in and got greeted with positive attitude, the employees were very attentive, I got a L shaped couch and they helped me with the perfect selection within my budget. I also tried every mattress even though I didn't need one, thank you! I'll definitely be coming back! Haneef was very helpful, polite and handsome too :) read more

Ashley Store - Me and the best bed in the building and me - Furniture Stores Near Me - Sunrise, Florida

Altho we ended up not purchasing the furniture bec. of different obstacles at the Sawgrass location, this review is for the salesman, Lance D. I'd like to thank him for his friendly, helpful, & kind attitude while trying to serve us. He made us feel cared about. He was energetic & enthusiastic & it was a pleasure dealing with him. Lisa F. read more

Salesman were highly attentive. They were prompt on finding out our needs and in return presenting us with options for our interests. Delivery was timely and assembly was swift and professionally done. I am very happy with the quality/style of the furniture I selected. City Furniture did not fail to deliver. :) Lydia O. read more

Miguel and Katina where the most patient sellers on the floor. no only where they nice but very knowledgeable and helped my family and I purchase everything we needed for our house. they even gave us advice in order to have no interest on our payments. absolutely recommend 100% read more

Laura, the sales associate was wonderful. Didn't hover, was extremely helpful when we needed her help and it was a seamless purchase. Highly recommend you request Laura to help, she's great! read more

While we were shopping for a new Sofa and Love Seat, a couple vases caught my girlfriend's eye. I returned to the store later and purchased the items as a Christmas gift. She was completely thrilled when she opened them! The style is beautiful, the items are high quality, and the price was reasonable. Sales Associate John Levitz was friendly and efficient. Great experience at Ashley. Love the product! read more

Ashley Store - Gamma Large and Small Vase - Furniture Stores Near Me - Sunrise, Florida

Augustine did an excellent job and Miguel as well. Received excellent service my mom is extremely happy with her purchases.

Miguel and Haneef at the Sunrise, FL store were extremely patient and helpful while assisting us with our purchase. There were alot of moving parts and people that made the process longer, but they worked with us and made the purchase of the bedroom set that we got for the price range we were looking for. I am very grateful for their assistance and dedication to us as their customers. Thank you again! read more

While redecorating our home we was assisted by the sales lady Lili Gomez who was knowledgeable and patient with our Family. She Assisted us with purchasing our dream couch with giving us constructive criticism to make sure we match our tile, wall paint ,etc. highly remember Ashley's furniture. read more

This store is very unorganized and makes careless mistakes. I placed an order 2 months ago, and after finally getting all of my items in stock, they messed up the address of delivery. On my second order, the sales rep put my billing address instead of the delivery address so I had two separate orders that ending up going to two different cities on the day of delivery. I called and they told me they would have everything delivered on July 16th with no accommodations for lost time and inconvenience while also failing to mention that the bed is now on backorder again and will have to wait another three weeks for it. I only noticed when I checked the delivery confirmation and noticed there was a metal frame getting delivered instead of my bed. Now I just checked the order and it says not available for the bed set. Do yourself a favor and buy your furniture somewhere else. read more

Our Sales Representative, Sebastian, is awesome. He has great rapport building skills, got to know us and what we like, and we bought some great products. He took alot of time with us, and his professionalism, tact, and grit shined through. Sebastian gets FIVE stars. Claims department was initially a tad difficult to get a hold of, but Sebastian had our backs. He connected us with Anne, who was another pleasure to work with. Anne also gets FIVE stars! Both representatives seemed to greatly care for their customers, even after the sale was done, which is an additional bonus in my book because that is (unfortunately) rare these days! The store is two floors, and offers an array of styles to choose from. I personally love to mix and match, and you are not forced to buy a set which I like. Huge store, great customer service, knowledgeable team. I highly recommend this location for your home furnishing needs! read more

They are horrible. They are dishonest with your credit card company as well. I'm fighting the charges. The response from "the owner" is baloney as well. Both items are damaged and they completely have been horrible to work with. read more

chris was very professional and very helpful as well the manager miguel during my store experience today.

Do not buy at this store. It is a franchise and their customer service is terrible and the only recourse you'll have is complaining to the better business bureau or an attorney. I purchased a dinning room table and the legs were missing. They attempted delivery 3 times again without the legs. I had to fight to get a refund. It's been 3 months and I'm still waiting for my money. I have called over 7 times and all I get is, "the check is in the mail"! read more

Hello fellow neighbors! I was just at Ashley's furniture in sunrise near the sawgrass. Let me tell you I went there with my girlfriend who bought a dinning room table in May of 2022. She had to refuse the delivery because there was something wrong with the table the first time and now after four times of having the service department come and refusing to do something with the table because the table is peeling she is at her wits end. So we went to the store this morning to our surprise they are professional at passing the bucks once you buy and they also sale you the extended warranty. And the the table is warranty the first to three years with the store. The manager says it's out of there hands. The warranty department don't want to talk to the staff at the store. That's the manager and employees at the store. It's unheard of , a store manager should have the best interest for the customers so they can have repeat customer wouldn't you think? They obviously have one thing on there mind. Screwing people that must be there motivation and goals Good luck to who ever goes in there because once you pay for the furniture you are on your own. read more

Ashley Store - Dinning table - Furniture Stores Near Me - Sunrise, Florida

Kate, You reached out to me regarding my review of the Ashley Furniture Store on the Yelp website: 1/26/2018 RU--We apologize for any inconvenience and frustration this has caused you! We would love to look into this further for you. Can you please send an email to kate@cityfurniture.com with your order number? We want to assist! Thank you and sorry again. I did receive my daughter's bed (#462917), after a few days of frustration dealing with your customer service, and delivery persons. I am mostly disappointed however at the customer service, because I am still waiting to be refunded $50, which was compensation agreed upon by the customer service department, for the time that I took off work, three days, to await delivery. I spoke on several documented occasions with Jonas, Angela, and Darren, among several other employees, and every time I get a different excuse of why the refund has not been applied. Thanks, read more

Due to Caroline/Carolina, this location would earn a rating of 0! The rep was beyond rude when informed of our budget of under $2000 for 2 mattresses; and not informative after that. She fixed her hair in the mirror and suggested we visit Rooms to Go; "they're closing soon". She reached downstairs before us, and lied on two occasions, while being very unprofessional with her shouting out over management. The store manager didn't seem surprised and offered to assist with the mattress selection, but was more concerned with commission over customer service. read more

Terrible terrible terrible!!! DO not buy anything from Ashley/City Furniture. Especially DO NOT BUY the warranty. They will not stand behind their warranty or their products. Most of their products are made of paper and spit and elmers glue. TERRIBLE. GO SOMEWHERE ELSE! This place is the worst. read more

I recently went in looking for some furniture, with not too much intention on purchasing, rather still looking to make final decisions. I then really liked one of their dining room tables that I had not seen in City Furniture and when I had questions Brandon Martinez was tremendously helpful and most importantly had all the patience in the world. We ended up buying the dinning room set with server as well. I then had to go back the next week, with some questions and the customer service was phenomenal, both Rpbert Grocher and Ricard Maximilien were so nice, understanding and pleasant to work with. Totally planning on going back to buy more furniture! read more

I gravitate more towards modern/contemporary pieces. And Ashley's furniture does not have much of it. What they did have at this particular store was all on the second floor. They were modern but not modern enough. And the modern pieces look a little cheap. I came in for a wonderful horse wrapped Canvas that I saw months ago and I loved it. Don't know why I didn't get it but when I saw it over the weekend I had to have it. One thing I noticed, is that while some of the furniture pieces are well priced, all the accessories are ridiculously expensive. Sales associates were helpful without being pushy. Overall It's a great store, but only as good as your personal taste. read more

Ashley Store - Furniture Stores Near Me - Sunrise, Florida

I bought an electric recliner for my Dad who is sick. The recliner broke after 6 months. Took 7 days for repair appt, and repairman never showed. Called to complain and he showed next day. Need to order motor due to manufacturers defect. Will take 2-4 weeks and then we can make appoint. Asked if we could just replace recliner due to medical necessity, they said no. Will never purchase anything from City or Ashley in the future. Recliner is not a luxury and my mom fell trying to help my dad out of recliner. Thank you Ashley for nothing, you and City will no longer have our business as you have had for the past 20 years.... read more

I am updating my previous review to show that after working with customer service, they did give me a refund for the mirror that I didn't want and they took it back. I am VERY happy with the outcome and will definitely be shopping there again! read more

BUYER BEWARE: Look at the pricing displays in their store. They advertise 72 months no interest but double the price of the items. That's not 72 months no interest......they double the price and allow you to pay no additional interest for 72 months. If you buy it out right or only finance for 12 months you pay half the price. There are two separate pricing columns for furniture. Very deceptive business practices and what a way to take advantage of people!!!!!! read more

We purchased a Mattress ad Adjustable Base and could not be happier with the service we received. Even when one of the mattresses was back ordered we were told with time to reschedule. Our delivery techs were also very friendly and installed everything quickly and efficiently. Will Be buying more from them definitely. read more

I received damaged furniture and I'm told it's my responsibility to disregard!!!! Ashley Furniture in Plantation Sawgrass Mills is ridiculous, their customer service is beyond poor!!! I've never been treated with more disregard. DO NOT SPEND YOUR MONEY HERE. read more

The service was excellent. All the sales associates were helpful and knowledgeable about the products. Would recommend to anyone.

Bait and Switch?? The ONLY reason this has ONE STAR is because of the great salesperson that we had, her name is Stacey... Come to find out she made a mistake and told us the terms for the same as cash was 12 months... Later we found out, it is actually 6 months on this particular sale. Anyway the following are the emails that I sent - both without reply. Hi Stacey: I hope this email finds you well... We sure lucked out with that storm! Anyway, I tried calling you yesterday after our purchase, you had just left and then I tried again today, Monday 9/2 but heard the message that your store was closed due to inclement weather, understandably so. What I do not understand is.... why we were charged a different price than what you quoted us..... Do you recall that the price you gave us in writing was 12 months same as cash??? You said the price of the furniture only went up IF the terms were extended to anything beyond the 12 months... I even made comment, we would do the 12 months same as cash to get the BEST price using the longest term.. When Rob and I came back for our appointment, we were okay with the fact you were with other customers... You are great and deserve to make all the sales you can BUT when we were given a different price, I questioned it... And the sales associate made me think you didn't add the warranties or the tax... Looking back, she should have kindly interrupted you and asked you.... Regardless, I conceded, thinking I was wrong until we got home and found the price you gave us... I called to speak to you but since you were gone, they had a manager call me back.. the manager tried to tell me the 12 months same as cash is just a "financing term" and that if I finance it at all through you that I had to pay the higher price for the furniture. This is not want we discussed in your showroom.. I explained to him that that was NOT 12 months same as cash and I didn't appreciate what was seeming to be a bait and switch... Rob and I were shocked as this is not what we discussed... I asked your Manager to take the time and go back and research this to see how he would like to resolve it... He said there is nothing he can do, that I needed to understand that I was paying a higher price to finance it at 12 months... I had to hang up... That said, we are considering canceling this order.... The way the manager spoke to me was uncalled for... Even if you made a mistake and the information you gave us was incorrect, he could have just apologized and explained it as an error but he didn't even want to investigate it and call me back with a resolution (not manager material in my opinion).. He would rather lose sale today and a future customer rather than just handle this properly, what an ass... I do love that set and do not want to cancel the order but will if I have to, even if it's out of principal.. after reading this and double checking your information, please let me know your thoughts... That email came back as undeliverable... I then called the store again yesterday, 9/3 and spoke to the assistant manager, Christi... She could not see the error when looking at this OR could she??? Did they see the problem and intentionally not want to correct it... Did the Manager from my original call see it and not want to correct it??? Either way, I called another store and as soon as they opened my invoice and went line for line with me, they saw the issue... It is as follows which is my follow up email to Christy at the Sawgrass Showroom. Hello: I called corporate and found out you are independently owned, that explains allot.... Anyway, I was able to get to the bottom of the issue.... The error that Stacey made was telling me that 12 months was same as cash, when it is actually 6 months that is same as cash.... Someone at another store was able to look and see where the error was.... This could have been easily resolved with the proper attention from your store manager the first time I called or even today if you had looked into it... Either way, I've cancelled that sale and reordered from another store. Seriously, I cannot believe how bad the Sawgrass store is... Not sure if you or the independent owner will care to reply. I will not return as a customer to the Sawgrass Showroom... read more

I purchased two matching leather sofas from this store in 2014 for $2,000. I also purchased a 3 Year in home Service plan for an additional $199. Less than a year later both sofas started to lose the color at creases. Since I've had leather sofas before, I assumed it was a defect. When I call the store, they wanted photos uploaded through their site. They sent someone out to inspect the (not so fine leather) sofas. They refused to take any action even though the service plan calls for repair or replacement. If you do not use the service plan in three years, you are supposed to get a store credit in the purchase amount. Apparently if you have someone come to look at the poor quality defects of their products (even though no work is performed), you don't get the store credit. Stay away from this store as it is part of City Furniture. Poor quality and they will not stand behind their products. read more

THEY ARE THIEVES!!!! We purchased a couch that came in TERRIBLE condition and they sent someone to come check it out and they confirmed that it was a TERRIBLE couch!!!! They kept the $300 delivery fee because they told me they don't refund on deliveries. I can understand if the couch was good and I just changed my mind but it was HORRIBLE!!!!!! I expect to get my money back!!!!! read more

Ashley furniture sold me and my fiancé a bed. It was soft in the store and seemed very comfortable. We waited weeks for it to come because it was "back ordered" when it finally came it had marker marks all over it. we then had to wait weeks for them to give us a new one. the mattress is harder than sleeping on the ground. They refuse to refund our money. after a few days i felt a little itchy. i didn't think much of it because it was a brand new mattress. needless to say... I just took the mattress cover off to find bed bugs... I am fully disgusted with this company and would love to know how they think this is how to operate a business. If you want an actually good mattress with great customer care go to mattress firm. Ashley is the WORST and they also own city furniture where they are just as bad!!!!! I KNOW ashley will have to rectify this situation in some manner as this is unacceptable!! Is just found out the first mattress that i thought was marker stains were most definitely bed bug stains... read more

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UPDATE: After posting my initial review I was contacted regarding my complaints and they were handled quickly. I got a call a week later checking in to make sure I had nothing else I needed assistance with. I was definitely satisfied with how I was helped. First and foremost I LOVED the sales representative I had. She was very knowledgeable, a great saleswoman and was helping me get the lowest price possible. However, the rest of the staff I have dealt with has been a nightmare. The day after being at the store I called to put my deposit in after making my final decision on which bed set and accessories I get. The price I was told was $500 more than what I was quoted the day before! So I tried explaining what my sales representative did to get that price (discount and price match) and the number was still off. I still put the deposit in just Incase we could figure out how to get the right price. After a few phone calls and "I'll call you back"s it was never resolved and I was frustrated at this point. I asked for a refund of my deposit on Friday and it's notWednesday and it's still not showing as a pending refund. So I'll have to call back AGAIN and try to get this sorted out as it seems very few representatives know how to help me. read more

The customer service of this store is the worst. I purchased a new kitchen table and chairs in April 2021. It was delivered in June 2021. The table was dropped off in an open box with the legs, bolts, and screws all loose in the box. The box was cut on all four sides and taped back in such a poor fashion. When I called customer care, they told me that once they slide the box in my front door, it is a final sale? My wife pointed out the box and tape and they said to call customer service. So upset. read more

I had a great online experience with Ashley Homestore. I have purchased the Bellaby bed set that I need for my guest room. I cannot wait for the set to arrive. Thank Ashley Homestore! read more

The employees are nice, knowledgeable, helpful, and good at selling bc I spent so much dang money at this store I can't believe I did that. I bought a bed. If I ever actually get the mattress it will go in my will lol. So far, the required to buy adjustable base (or else "they" won't honor the 20 year warranty) arrived ('even tho I have one, so that ticked me off, and now a sale is out and they are giving them away with select mattress. I can't. So, City Furniture delivered the base, two men. Driver working very hard. Other guy never stopped talking on his phone to a woman, made the other guy have to wait on him, then he put the electric cord in wrong and it wouldn't work and they had to figure that out, - I felt bad for the driver, he had that look of exasperation, then phone man started rolling the box down my hall not paying attention and I yelled at him I said hey watch the walls bc he was using his entire arm to hold his phone, not ear buds, and my hall curves and I could see it coming. - Got email that headboard & rails etc are coming tomorrow and they were to call me with my window of time by 8pm and it's 11pm and still no call. Since I have to drive there to let them in, it kinda matters a lot. Basically Sales is great, Delivery needs improvement. Hopefully tomorrow will be better. Hopefully the mattress get shipped across the country before we move. Grateful this is all I have to complain about. Life is so hard for so many. read more

I ordered a 8pc dining set in Nov2021. I received my first items (4chairs) on 26Jan 2022. I realize the delay may have been caused by short on inventory and understandable. Then it all went south! Right off the bat, 3 of the chairs either had damage or was assembled poorly. On 3Feb a repair person came out. Was able to resolve issue with 2 of the chairs and wanted to patch up the legs of the other two. I refused. I paid good hardworking money on new furniture, and that's what I deserve. In the meantime, my table and one backless stool finally arrived on 9Feb. Surprised I didn't have any issues with those items. Again on 9 Mar they sent replacement stools for exchange of damaged Items. One chair was ok, but 2nd chair has damage. On 15Mar a chair was supposed to be delivered but I got a call saying the chair got damaged during the delivery so I needed to reschedule for 22Mar. Then I received a call saying they had to cancel for this delivery date and needed to reschedule for 5Apr. Chair arrived yesterday and had poor assembly (again) so now I had to schedule for a repair visit on 26Apr to rectify this issue. I can't imagine I can recommend Ashley to my friends or family much less ever buying another piece of furniture from them! If there was an option to give a "no stars" review, I would have done so. Very sad. read more