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    Ashley Store

    2.0 (511 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    Esme V.

    Only gave them one star because I had to pick one but honestly not worth it. I just bought a sleeper couch $1799 plus tax that waa delivered in August 2025. When it was assembled by the delivery crew the frame was broken and I called Ashley and insted of delivering a new one I had to wait 3 weeks for a repair person to come and fix it at my house where I had to clean and he also did not want to take all the debris created because he claimed he had a very small car. That was the 1st issue now I have been contacting them since beggining of November because when I lifted the cushions to vaccuum there is rips under the cushions. Also the cushions are already looking like I have had this sleeper couch for more than a year. I am the only one that sits on this couch as I live alone and dont think this should be happening this soon. I am going to attach pictures as well as screenshots of all emailing that has happened already and still nothing. I had bought furniture previously at Ashleys and never had an issue but clearly the customer service as well as the quality of furniture has declined. STAY AWAY DO NOT BUY AT THIS FURNITURE STORE. IF my issue is resolved I will update info here. But I honestly doubt it since employee I have been emailing with didnt seen to care when I mentioned I was trying not to post a bad review and reach a solution. I also called them and they said I had already subbmited everything but no response now.

    Crack in table top

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    2 months ago

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    5 months ago

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    8 months ago

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    5 months ago

    I had a couch delivered to me that was defective. I had insurance and they wouldn't honor it. Horrible company!

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    2 years ago

    Super nice. Not pushy! And their finance person Gabe was so helpful! Great experience and will be back

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    2 years ago

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    2 years ago

    Efficient, easy delivery, great communication. This was an easy purchase and follow-up was exceptional.

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    Page 1 of 13

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    Fantastic experience, so much so, that I actually tried to get DeMario to come interview for my company.

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    Paradise Valley Spas - New Sundance spa delivered!

    Paradise Valley Spas

    4.0(13 reviews)
    1.3 mi

    I've had several interactions with this company. I bought a spa from them years back and…read moreunfortunately had to keep communicating with them. The showroom staff is okay, but never return calls, grumpy and most of the time could care less you exist. After the showroom staff you get help from the corporate office, which amazingly is even worst. Do yourself a favor and buy from someone else. There are much better locally owned companies you could use.

    While Jack, in sales, was very nice and communicated well everything else associated with this…read morecompany has been truly the worst in customer service. I would absolutely NOT recommend purchasing from them! We have worked with several Bullfrog dealers in other locations and have always found them excellent with sales, install, and most importantly, service. This company fails abysmally not just in service but basic communication. Our swim spa was installed Dec 5th. It arrived full of rain water, was missing several key components, and we were given no instructions nor training on its function. Once it was set in place we were literally on our own for getting it set up, filled, and operational. They had forgotten the cover lifters and it took several weeks and two tries for those to arrive and be installed properly. Management did address our frustrations initially which we appreciated but unfortunately things have not changed. It's taken almost two months to get an answer about getting the matching steps. Not to mention we still don't have accessories we purchased months ago. Last month the touch control pad failed so we have lost much functionality on our brand new spa. Took a couple weeks to even get someone to look at it and while we were assured the part would be ordered priority our repair appointment passed without a word. It took three phone calls and two emails on my part to discover the part is back ordered. The issue is still unresolved. We do understand supply chains are still disrupted and try to be understanding consumers. However there is nothing like purchasing an expensive product and getting terrible customer service to sour you on the experience. Unfortunately Paradise Valley Spas has a monopoly on the Bay Area so if you want a dealer who will have competitive pricing. respond promptly, or at all, we recommend looking outside of the area.

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    Office Furniture Interiors & Design - Modern design of workspaces

    Office Furniture Interiors & Design

    4.7(12 reviews)
    0.5 mi

    TL;DR - Amazing experience. If you are in the market for a desk chair in the Bay Area, it is worth…read morethe drive to Rohnert Park for first class service and value. Longer version: I work at least a 40 hour work week from my home office (in addition to other work commitments). So WFH is a very real role that I have equipped the home office for - dual wide-screen monitors, standing desk, studio monitoring for audio, the real deal. What has been lacking is my desk chair: an older tired off-brand that just gets by. A far cry from the Herman Miller Aeron I enjoy at my work office in Kentfield. So when the home chair finally broke (the back height adjustment won't stay), it was time to start internet-shopping. I looked at Branch, Autonomous, Madison Seating, Hinomi...and of course that quickly led to being served up all sorts of brands I'd never heard of. This led to countless YouTube "expert" recommendations and the like. Isn't this the way of all shopping online these days? Finally too confused, I happened by chance to be in Rohnert Park one weekend (my wife and I were going to a concert at Sonoma State), and saw the Office Furniture Interiors & Design store early Sunday evening. They were closed, but I saw through the window they had several of the models that came really highly recommended online...the Haworth Fern, the Steelcase Gesture, the Herman Miller Embody...and several of the Aerons (that I already use at work, see above). I finally called them a few weeks later. Benjamin answered the phone (I think he's the owner) and we had a wonderful phone conversation - intelligent, professional, insightful - and I find out this company provides the chairs for my employer (!), and odds are the Aeron I'm sitting in at work was probably purchased from these guys. The next week I drive all the way up to Rohnert Park and end up being greeted by Benjamin. He then spends the better part of an hour with me, helping locate the best choices for my needs, recommending I stay with particular brands for very sensible reasons, and helps me narrow down my choices. Truth be told, all of these top of the line chairs feel different from each other, significantly so. There really isn't a way to ensure you're making the best choice without spending time sitting in them. Benjamin explained all of the options and adjustments in great detail, for each chair, and then let me spend time sitting and adjusting, rocking and tweaking, and getting used to each. Just the right balance of expert advice, complete product information, and let-you-do-you spend some quality time. I ended up going with a Herman Miller Embody chair (at a great price), and could not be happier. I may sound like a shill, but I know that the chair you spend so many hours working in can change your life - for better or worse. If you're in the market for a WFH chair, really looking to upgrade the "cockpit", you ought to consider making the trek up to Rohnert Park. You won't regret it.

    If you like to support honest local businesses who sell good-quality products, I would NOT…read morerecommend purchasing your office furniture at Office Furniture Interiors & Design in Rohnert Park. I purchased a $5,000 used privacy booth from these guys, which they were advertising on craigslist. Benjamin, the CEO of the company, assured me in writing that it was used but in "excellent" condition. When they delivered and assembled the unit, I realized that it had been not-so-gently used by its former owner--the floor was dented and marked up, the door was hanging on it crooked, the plexiglass top was scratched, and there was old adhesive all over the outside of it. I felt disappointed about this, and decided to let Benjamin know that he had grossly misrepresented the condition of the unit. Rather than apologizing or doing anything to make it right, Benjamin decided to attempt to gaslight me--telling me that he had sent photos and invited me to the showroom to see the unit. At this point, I was feeling insulted, with a hint of righteous anger, so I called him on the lie--neither of us had any record of photos sent, or invitations to the showroom. Benjamin then copped to it--he DID say it was in excellent condition, he DIDN'T send photos, the unit IS missing the floor mat (which I assume is important to it serving its purpose as a sound-dampening privacy booth), and the plexiglass top IS damaged. He offered to send me a new top and a floor mat. I accepted this solution, because frankly, I was over it, and him. It's been two weeks now, I've followed up several times about the new top and floor mat, and it appears that Benjamin has decided to ghost me. I'm a small business owner who was trying to support another local business, and re-use furniture instead of buying new stuff. Had I known that these guys were willing to lie and lie again just to make an extra buck, I would have just gotten it new. What's the saying? No good deed? Not sure how they got all these amazing reviews on here, but I would not recommend doing business with Benjamin and Office Furniture Interiors & Design.

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    Sonoma Furniture - As a Flexsteel studio dealer we have a wide variety of styles to chose from to fit everyone and anyone. Shown here is the "Collins Sofa."

    Sonoma Furniture

    4.8(32 reviews)
    13.8 mi
    $$$

    I've bought numerous pieces of furniture from Sonoma Furniture over the years, and I've always had…read morea great experience. They're competitively priced, their selection is excellent, and the service is truly exceptional. It's so hard to find that kind of kindness and professionalism these days, and Sonoma Furniture is one of the few businesses I've found that really excels in every area. They're a local family business, and I always feel good supporting them instead of spending money at big chains. Businesses like this are exactly why shopping local matters. One thing that really stood out to me: I bought a chair online from a different manufacturer that Sonoma Furniture doesn't even carry, and the manufacturer sent me a taller replacement cylinder for it. I didn't want to hire a handyman because I wanted someone who actually knows furniture to do it properly, so I asked if they could help. I even offered to pay, but Kirk, the owner, replaced it for me as a favor. That kind of generosity and customer care is incredibly rare. They are genuinely wonderful people, and I couldn't recommend them more highly.

    We had a great experience with this local and family-owned business. They are very knowledgeable…read moreand helpful, with high-quality made in the USA products. You'll pay a little more than on Wayfair, but some furniture, like our sectional couch, is much better to choose in person, plus free local delivery, installation and support. Highly recommended!

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