Horrible communication, ordered a dresser in October, was backordered which we didn't know at the time of purchase. Every time I called the delivery date would get pushed back. Which I understand in todays economy. So I asked for a refund. That's where the issues start. It took almost a month to get my refund, here we are in February. Excuses, horrible communication, finally disputed the charge with our bank and got our money back. read more

RE: Ashley Furniture, Prescott AZ you CANNOT talk to a live person concerning your order. Salesman gave us his business card but no way to contact him, but they can endlessly send you emails about your experience. We ordered and paid for furniture on 08/19/2023 we were told that the items were in the Phoenix warehouse but we missed the delivery schedule for Sedona. Next delivery scheduled for 10/03/2023...then a garbled phone message saying the delivery is now set for 10/12/2023.because the order wasn't due in the warehouse until Friday 10/06/2023... the put you on hold to wait in the que and then you get a call back from a call center which you have to repeat the problem yet again. Ask them to forward us to a manager they can't do that either. We we're able to cancel the order and low and be hold 10 minutes later we get a call from the store verifying our cancellation. We asked to speak to a manager and are still waiting.... WA Sedona read more

We understand that there are back orders, and we understand that there can be unforseen delivery delays. With issues like that, we can forgive and move past the inconveniences, but we are not OK with being given false delivery estimate days for the sake of making a sale. Had the sales rep been honest with us from the get go about estimated delivery times, we would have either chosen a different sofa set or ordered from a different furniture store. But the rep knew we were couchless and we needed a couch ASAP...so when the rep said, "We have this set in stock and you can get it by mid-August," (we were there August 6th), it sounded to good to be true; but, we were relieved and grateful and desperate so we paid-in-full nearly $3000 for a sofa set that has now been delayed for the past 2 weeks now. I spoke with the customer service/delivery rep today only to find out we are #30-something on the wait list and that they are currently out of stock of the furniture we had purchased. I understand the sales rep needed to make a sale...but doing it with a manipulative intent is absolutely unacceptable. Ashley's Furniture, please train your sales reps better to make sure they don't give out false information...epecially on something as important as delivery dates. read more

We went into Ashley in Prescott on June 1st and ordered a nightstand and dresser. We were given a delivery date of July 9. Ok, sounds good. I called on the 8th to get a time frame for the delivery and was told that it wasn't being delivered until the 28th of July. My husband called a couple days prior to the new delivery date and he was told the nightstand would be delivered mid-August, but the dresser was back ordered. Wait, what? The dresser we paid for nearly 2 months previously is now on back order? No indication it was on back order when we ordered it, so we can only come to one conclusion - they sold the dresser that we bought and paid for to someone else. Basically, they stole from us. It is now the 13th of September and yes, you guessed it, we still have no nightstand and no dresser and no communication from the company. We will be going to the store this week and canceling the order. Buyer beware! I wish there was an option of giving no stars, because that's what they deserve. read more

Tried to return the wet nasty rug they sold us, they treat Hispanics horribly. Lied to by numerous employees and manager. Said they would pick up and replace next week, its been three months. They gang up on me, just rude. Don't shop here, it will turn into a nightmare. read more

My husband and I purchased a Sofa bed. The issue isn't with the item but with the delivery. We were contacted and given a delivery time block of 3:00pm to 7:00 pm on 11/7/19. On 11/8/9, I received a call stating our delivery time block had been adjusted to 1:45pm to 5:45pm. Then on 11/7/19, I received a text message that the delivery was 45 minutes away. Ninety minutes later they had yet to show up. I called and was told they were on the way. Upon arrival when driving the delivery truck onto the property, they broke the keypad to our gate. The driver took a picture and said I would here from his boss. Several hours later, no call. I emailed Ashley HomeStore and got a prompt reply that corporate had no responsibility, it was at the behest of the local store to respond. As of today, 11/8/19, I have had no response. I called the store again and after 20 minutes on hold, I spoke to someone. It turns out that I wasn't speaking to the store but to general customer service. The update at this point is that the case is in the hands of the home damage department. It would be nice if someone would have called to update us. Customer Service is terrible. No one calls when when we have been told to expect a call. Update 11/12/19: Continue to get the run around. Have yet to be contacted by anybody from Ashley HomeStore. Called today only to be told that the damage to the gate keypad is not the responsibility of Ashley Home Store but the delivery service. According to the representative, the information was sent over to the delivery service on 11/8/19. They are unable to give me the information on the third party delivery service but they would send an email asking for an update. Frankly I don't think we will ever get the keypad paid for. Their method of operation seems to be pass the buck and hope the complainant gives up. Will never shop with them again. read more

I've had multiple issues with this store!! I purchased a $1200 bed set in August that upon installation looked completely destroyed. It literally looked like the floor model was given to me. Dents, paint chips, scratches, missing pieces, among many other issues. A tech had to come out to "fix" the issues but said he wasn't able to so he'd request a full exchange. I followed up with the store managers every week or 2 only to be told they would call me right back. I never once heard back from anyone! EVER!! It took 5 months and a complaint to the BBB for anyone to finally resolve the problem!! I also attempted to order a table over the phone. I asked the saleswoman if she could price match the Ashley website - she said yes of course. Customer service then called me later for payment but the price was hundreds of dollars more than quoted to me! They said they would contact the saleswoman for confirmation but I never heard back from them again! Even after calling and leaving voicemails I never heard from anyone. So they lost that sale because they tried to secretly increase the price like I wouldn't notice read more

This store is horrible at customer service. We got to bedroom sets and they told us it would be delivery Monday. Never got a call on Sunday to make sure so I called Sunday and they never set a date to even deliver it so we finally got it a week later. Lamps and headboard was damaged. A week a couple days late finally got the headboard delivered but no new lamps. Also when they were putting it together a piece fell apart they broke it. The furniture their is very cheap for the price you pay for it. Then they tell you that you can't return it. Also the times I called the number you are on hold forever to talk to someone. The employees there are very rude and can't give you a straight answer. Never will we buy furniture their again. Hope they don't last! Do not shop here. read more

I wish you could leave no stars. They don't deserve the one. If you live out of their normal delivery routes; Don't go there to buy anything unless you can go to Phoenix to pick it up yourself. Purchase made 8/30 and we are still waiting for our bedroom set. It was supposed to finally be delivered yesterday and it was taken off the delivery route because they now need a full truck. We were told by the salesperson and sales manager that they delivered to Williams, AZ every Thursday. Now it's not the case. They tell you what you want to hear in order to make a sale. Plain and simple ! They had a problem entering the order for the advertised 97 month zero percent interest. After an hour we told them we would do the normal 72 months. We purchased 10k of furniture and can't seem to get a definitive answer from the general manager Chez, his assistant Ashley, corporate office supervisor Sharon, the warehouse and anyone in between. Customer service lacks service in any way shape or form. We have purchased from Ashley furniture since 1983 in California and Arizona and this has never happened. We will never purchase from them again. I have yet to shop at Penney 's for poor customer service in 1986. It's so sad. I feel bad for the honest people there trying to help you with two hands tied behind their backs. Chelsey you keep trying to make things right. read more

Ashley Store - The location in Prescott - Furniture Stores Near Me - Prescott, Arizona

Bought a dresser here. The store said a guy would fix the drawer that was sticking. Three times they cancelled. They just oiled it and didn't do anything to fix it. (I could have done that!) The screws for the legs were missing. They said they would order them. I went in a couple times to get the screws and they didn't have them ordered! To this day never got the screws! It has been over a month. Had to have a furniture repairman fix (a brand new dresser!) which was extra cost to me. Would never do business there again! If I could give them a zero for customer service I would! read more

I'm sorry I did not read reviews before purchasing furniture here. I realize the pandemic has affected many things but customer service should not be one of them. I purchased a recliner and sectional on 7/27/20. I was given dates of 8/19 for recliner and tentative 9/8 for sectional. I was shocked when my credit card was charged right away. Called " well you can cancel". Went to store told thats the way we do things here. How can you charge me when I don't have the merchandize? Recliner was delivered a few days late. 9/8 came and went no communication from anyone. I called oh now its a tentative date of 10/8. I have no furniture and they don't care they have my money. This is unethical. Went to store got a refund. I will sit on the floor before buying anything from them. They don't deserve a rating. read more

I should have read the reviews before I ordered 5000 dollars in furniture. This store is unethical! They should simply say "we are out of everything and have no idea when we will be able to deliver your furniture. " Instead they blame covid and delivery trucks on their unethical sales practices. They kept giving me made up dates for delivery until they finally said " we have no idea ". This place has the feel of a company going out of business. I was lucky to get a refund. They still owe me some items and this is the third month. Well see how that goes. I noticed that no one at their store responded to any of the one star reviews. That is simply because no one there cares at all. Run from this place. read more

Kingsdown matress is great, for the first three years ..... then it fails miserably. They offer 15 year warranty if YOU pay 500$ and get rid of your old matress yourself, they will replace it. There customer service at kingsdown corporate is awful. I do not recommend this matress! read more

Horrible customer service. You should run away from this place!! Waited forever, then a glitch caused our order to be delayed!!

It only took about 30 min to meander thought the store and find a piece that we wanted to purchase. It took 1 hour to pay for it - cash. They could not figure out their computer system. Delivery was scheduled. Day of delivery, it didn't show up. We were just cancelled. Went in to talk to them face to face to try to resolve. We ended up buying two extra pieces being that we got a discount for frustration. Next actual delivery, one piece showed up with a hole. Two pieces were completely dirty. Ashley Manager would not allow the pieces to stay. Have to sent them back and wait another week. Overall, crummy serve. It is possible to make a bad situation better. They do not have this art mastered and not a good local business. read more

another bad review, I found an ad for a competitor in Phoenix on an Ashley sofa, they were about 100 dollars cheaper on the same sofa so i asked why their competitor was cheaper and i was told they are not a competitor if it was a Ashley product they got it from us. I said ok obviously they are making money at 100.00 cheaper than you why cant you match their price and she hung up on me, very rude very unprofessional. I called the manager to complain and they sounded like they were going to look into it but i never heard a word back from them. I then called Pruitt's in town here and their price was on that same sofa $150.00 cheaper with free delivery. read more

I definitely would purchase furniture elsewhere ! We went in February 24 th wanting to purchase a new modular sectional. When we walked in we were greeted by a salesman and we explained we were going to take a look around. From that moment we were followed by said salesman through the entire store ! We literally felt we were being stalked ! It literally was extremely uncomfortable ! We wanted to buy the Gaucho modular sectional but it was a mismatched set . Being the creepy salesman was standing 5 feet away from us at all times I turned and asked about adding the corner piece along with another chair piece and the ottoman. He tangles around on his phone and says well we won't have that part until mid April. I looked at the mismatched set and asked was this in someone's house and returned ? Not that I was going to buy a mismatched set but because I was curious why it had so many stains on it . He says no we don't do that . I then asked how would someone attempt to clean them stains ? He then says I don't know maybe furniture cleaner... needless to say we went to another furniture store purchased the beautiful Gaucho couch as a complete set and had it delivered a few days later . Sorry Ashley you could've made 3000.00 dollars cash that day but instead we took our business elsewhere ! Go to Pruitt's in PV you won't be stalked or disappointed ! read more

STAY AWAY !!!! I went in to buy two full bedroom set. I was so overwelmed by the loud and no filtered employee. The guy kept refreing to my specail needs daughter to each co- worker who walked by. My sweet girl became so embarrassed she wanted to leave. I finally bought two matresses and frames. I was told when buying them they had them ready to go and be delivered. Well 6 days later matresses with frames that ( are floor displays and broken.) I dissembled them and drove them back to the store. STORE CREDIT. NEVER AGAIN. I hope this saves at least one family money and dignity. My daughter is still so upset about being embarassed at this store. Kids with disabilities have a hard enough time with out adults using exploiting their specail needs to make a bonus on the sale!! read more

Good thing I can't give no stars or minus stars. Very disappointed with Ashley's in Prescott. They are pretty efficient at taking your money but horrible at delivery. Our latest and last experience was an order for just one piece of furniture. We were given two possible delivery dates. Each came and went. We called and they said they had no record of a delivery date but they offered to make another date. I ask to speak to store manager but was only allowed to talk to a floor supervisor who became very defensive and just wanted to argue. Advice: go elsewhere. I asked to speak to the store manager and could not. They let me speak to a floor supervisor who just wanted to argue and was very defensive. read more

Very disappointed with Ashley Homestore. Salesman led us to believe that they would remove our old mattress, and that the delivery people may or may not take the box springs depending on space on the delivery truck. I get home to find the new matress, still bagged, leaning up against my couch, the new box springs, still bagged, leaning against my bed frame, and my old mattess lying in the drainage ditch in front of my house. Apparantly, the delivery guy claims that there are bed bugs in our old mattress, which there are not! Then, the delivery driver pressures our neighbor who is visiting to sign for the mattress and box springs, so that they can bail while my wife was answering a call. I call and leave messages for the manager to call me asap. Get tired of waiting, drive to the store to find the manager chatting with his understudy. I explain the situation to the manager. I request a full refund of the delivery fee. Manager would only give me half the fee back. Told me he was doing this as a courtesy! If I had been treated with courtesy to begin with I wouldn't be as aggravated about the situation as I am! Won't shop at Ashley Homestore again! Poor customer service!! read more

Go to Ashley's & find what you like & are looking for. They will haggle on the price & try to make a sale while you are there. NOW...,,,, head over to Pruitt's in PV. They have all the same Ashley furniture for much less!!!! We were quoted a "rock bottom" price of $1375 on a piece. $180 delivery charge & only if we bought the extended warranty. Blah blah blah. Went to Pruitts & got the same thing for $999, $68 delivery & optional warranty for $99. Out the door $1265!!! ashley would not price match!! Way to do business Ashley!!! Lol. Zoltar predicts Pruitt's willput Ashley out of business!!! Ashley lost us us customers. Karma read more

Went in to buy a recliner, asked the salesman about Memorial Day sale he said 50% off I thought oh wow nice, so I find a chair with one price tag on it I sat in it and looked around and went back and asked the salesman The tag says $999.00 I asked is the going to be 50% off he said yes I bought it and I said wait a minute the price rang up at $1499.99 he said ya! I was upset called the manger Nick and he said oh well he should have explained to me what!! The price tag is clear and so is there a hidden price Nick would not honor the posted tagged price. So Nick lost a sale I cancelled my order and he lost a future customer and my friends said they had similar deceptive tactics at that store! read more

This store is unethical and deceptive. The tell you they're giving you a good deal, then you see it ON THEIR WEBSITE FOR ALMOST 1/2 OF WHAT YOU GET CHARGED AT THE STORE! They have a price match garentee, but they REFUSE to honor it! Don't waste your time and money, you'll be sorry, I am!! read more

We're very happy with our experience at this store. We recently moved to Prescott and needed all new furniture (we sold everything from our previous home, having decided to start new.) The store has a great selection and the sales people were helpful and not over-bearing. All items were delivered on time, when promised. The store is new, so some of the early negative reviews may have been due to growing pains. However, our experience was nothing but positive and we'll be shopping there again. read more

So, I ordered a couch in June. It's now Septmeber 17th and I have not received the couch. What I have received is a lot of phone calls telling me the couch was going to be delivered. I have received a lot of grief from my employer trying to take off work every other Thursday because I keep getting calls that they have the couch and will deliver. What I still don't have is the couch. Yesterday September 16th, after being told and guaranteed that our couch would arrive on August 31st..... They called and told us they had the couch. When they went to deliver the couch after I had to take time off they did not have all the pieces of the couch. and can't tell me when I would get the others in. So now because of these liars, I have no couch and keep losing income. Ashley Furniture should not be in business. No only do I not have the couch, but the manager and the sales associate also straight lied to my face. I was told as part of the promotion they have there I would also receive 10% back on a credit card that, AND I WILL QUOTE THE MANAGER "You will probably get before your first payment that you can use towards that payment if you want." In actuality you don't receive that card until after you pay off your entire purchase. I would avoid Ashley furniture at all costs. They are nothing but liars and have no ethics. read more

Called to follow up on our delivery that was scheduled originally for the 14th and was rescheduled to the 26th. They told us that now the order is still in manufacturing and can't (won't) even give us a delivery date. Zero communication and non-existent customer service. Don't trust what they tell you. They left us on hold for over 30 minutes when I asked for a manager and they never came back on. Now I get to go in tomorrow and be the ultimate ugly American in the store. read more

Worst experience ever at a Ashley furniture store. Wife and I Have been buying from them for 20 years. Purchased our last furniture at this store and did not have any problems. This time, the longer we stayed, the price on what we wanted kept going higher. It felt like an episode of The Twilight Zone. No explanation on why the price was going up. So we left and bought our furniture at Lazy Boy. Simple pricing, and fast service. read more

I'm giving this one star as an update because it took almost two months to get my credit. The only person in the store that provides any customer service is Aaron. He actually followed through with things that he said, but still will never do business with this company again it was such a terrible experience. read more

Do Not shop here, horrible experience and they do not care as long as they have gotten your money. Furniture that we bought when on sale a week later. The manager didn't know how to calculate the additional 10% for our refund. We gave up and just accepted the refund that he agreed to. The refund was then sent to our new house that doesn't get mail delivery instead of our mailing address. Two calls and three emails and no one has responded. We got the notification of our delivery and we had two separate orders and both had the wrong delivery address. I called the 800# the representative advised she corrected the addresses only to find out that the day of the delivery she had not corrected the addresses and advised us the incorrect time frame. 7 am - 11am. We waited at our new empty house unnecessarily for two additional hours. read more

We drove there which is 70 miles away to get furniture bought almost $7,000 worth of furniture, it was supposed to be delivered on a date in the morning it didn't make the morning bracket so now they're going to send it in the afternoon bracket it started snowing, they called saying that they are 20 minutes away but couldn't make it cuz of the snow. They text 45 minutes before that and said they would be there in an hour. My husband had major knee surgery and we were buying mattresses and when they text and said they were almost here I had given my mattresses away they came and picked them up then when I told him we didn't have no mattresses it was like oh well I paid the down payment with my debit card now I have to drive all the way back to Prescott to get my money back and cancel this order. Run don't go there terrible customer service read more

Low pressure and fast delivery, my first visit I was helped by Doug and I've been enjoying the couch I bought. Was in the market for a bedroom set and based on my first experience went back and Paige helped me out and I had another great experience and quick delivery. read more

ZERO Stars...Do not buy anything from this store They will sell you the item say it's sitting in Phoenix delivery in 2 weeks then call the say before delivery and states the Item is on back order reschedule they call and says it's not available Management does nothing but give you more tall tales Now I am being told my couch is not even in production Run as fast as you can to another store Deceptive business practices Ashley as a corporation should be ashamed read more

Followed up on a defective product that Ashley has not mitigated since Sept. Went in the store and no employees nor the store manager were wearing g masks! A large sign indicated all should wear masks. Shoppers without masks as well. Hand sanitizer empty. Height of pandemic, and employees so careless. Horrible service. Poor quality furniture that Ashley is not honoring their expensive warranty package. I would give them minus one star if I could. Avoid shopping here, no so unsatisfied! read more

Enjoyed our experience at Ashley HomeStore. Joni couldn't have been more helpful. Will be back!

-5 stars .. this place is nothing but a SCAM DO NOT BUY FROM THEM .. they take you money and keep you stuff .. I've been waiting since Feb for my stuff .. jo one cares I call everyday to be told oh well to bad .. then when I asked for a refund they told me we dont do those if you dont like it get a lawyer!!! WE'LL BE PROTESTING THE STORE AND WILL BE CALLING THE LOCAL NEWS NETWORK AS WELL AS THE COPS .. you guys cant take thousands of dollars from people and never give them that stuff back .. this store is nothing but a well put together SCAM!!! AND THE CEO WILL NOT HELP NOR WILL THE MANAGER OF THE PRESCOTT STORE!!!! read more

Never go to Ashley store any where. If you have any problems with local store Prescott AZ. Corporate headquarters will do nothing to help you get back your money even after you have canceled the order or delivered wrong merchandise and they refuse to return it. Darius will lie to you about availability I would save your time and go any place else even Walmart read more

Customer service is horrible. Do not shop Ashley stores period. I ordered a bedroom set and a leather ottoman in late July. Their delivery people have no clue. My furniture kept getting rescheduled. I call the Prescott store and was abel to finally get the bedroom set but was missing and still missing the hardware for the dresser mirror. The ottoman is now being rescheduled AGAIN to November. Are they kidding? I will be calling to cancel my order. I will never shop there again. The delivery company people are rude and incompetent. read more

Their customer service is absolutely the worst. No one will answer the phone or call back. We like the furniture. But 2 support posts on the bottom of our king bed broke as we moved it and are still waiting for someone to call and come see if they can fix it. They said it could take up to a week for just a call to arrange someone to see if it can be fixed or if a new bottom frame needs to be ordered. We are still waiting for that call. This is ridiculous! Also, when we were promised the delivery of our 2 furniture orders, they only delivered 1 order. We called and they said they didn't have all the furniture for the second delivery so they wouldn't deliver any of it. After going back in person to inquire, they said they'd delivered what they had and would deliver the missing pieces when they came in. We had to ask for a credit back since we didn't get what they promised and do you think we've seen that $200 credit, HELL NO!!! I'll never buy anything from them again!! read more

Crystal is fabulous! We have purchased several times from her, she always deals with us in a professional and caring manner. If you purchase from Ashley in Prescott please ask for Crystal! read more

Well this would have been the 3rd purchase from Ashley in 6 years. We have a leather sectional from them now that the leather is coming apart. We talked to them and they gave us a discount on a new one. We went ahead and ordered it and a coffee table. The salesperson was great but that is where the "great service" stopped. We were told there was a piece of the new sectional on backorder but they could deliver all the rest in a month or wait 3 weeks more for it all. We opted for waiting because we already had a sofa and table. After 2 1/2 months the final piece came to the store. We scheduled delivery and were then told the coffee table was not there after all. So we opted to just go ahead and get the sofa. So we got rid of the sofa and table. The day of delivery we get a call, suddenly there are now 2 pieces of the sofa missing. Now I ask to speak to the GM, he would have to call back. Waited an hour and got online and ordered a sofa from Costco. We refused the delivery of the pieces and are now seeking a refund of our deposit. Look I realize there are massive delays due to the virus but this is way too much! read more