We purchased a sectional on Sunday, it was delivered on Tues. Drew helped us out in the store and it was a great experience. The delivery was on time and the guys were really nice and professional. Will definitely go back! read more

I read the Yelp reviews and thought, "It can't really be that bad." I was WRONG! This location is awful zero professionalism and zero customer service. ASHTON (white guy with the neck tattoo) is the worst of it! He's rude, dismissive and he doesn't want you looking online because the prices are cheaper. He got mad and snapped at me for asking how to find it online to check measurements to make sure it wasn't too big for my living room. He said "the name is on the tag look it up" and walked off. He's exactly the kind of salesperson who looks for any way to take advantage of you. Do yourself a favor, skip the OKC location and head to Norman. Elliott will treat you with respect and actually take care of you! We drove out of our way because the customer service and professionalism is so bad. Not a good look at all! read more

Ashley Customer Service: On the Ashley website and in your showroom, your sofas are made much better than what they are delivered as. I paid $5000.00 for a large sectional, the Lyndeboro collection based on what I saw on your showroom floor and online. Once the sectional was delivered, the back cushions were smashed and looked cheap and horrible. I contacted your customer service department, since the delivery person said they couldn't do anything about it, and your service team created a ticket, requiring me to find out all of the serial numbers, etc. That was a headache, as I had to disassemble the sectional and my room to retrieve the numbers. Then, once I supplied them to the customer service rep, I was told they can't do anything about it. My sofa looks like trash compared to the models you display. I'm very disapointed in Ashley and will not shop there again. Beware to the consumer! The product delivered will not look like the products online or on the floor. Once they are delivered, Ashley furniture may do nothing to help you. They have done nothing to correct the situation or compensate me in any way. They told me I could bring in one pillow to have some stuffing added to it, even though all of my back cushions were lumpy, but they were going to charge me $150 to come and pick them up and to do this. Even if they stuffed the cushions, they would still look horrible and lumpy. I do not recommend getting any upholstered furniture from this establishment. Their quality is terrible and doesn't reflect the $5.000.00 price I paid for the sectional. I thought I could trust their quality, but I clearly was wrong. read more

Ashley Store - Back cushions - Furniture Stores Near Me - Oklahoma City, Oklahoma

Came in to buy a dresser and night stand. Our salesperson Ana did a great job and gave us time to look. She also quoted us the online price would be matched and we could pick up same day. Ana was busy so the "sales manager" said he could help us. We told him what we wanted and all he did was try to up sell a warranty. I told him twice we did not want it. He kept pushing and asking why we were upset to the point we left and did no purchase anything. read more

There is a reason why the reviews are terrible for the Ashley HomeStore at the Reno location. If I could give zero stars, I would. The service here is awful. All of our furniture is from Ashley so of course when it's time for a new couch we knew The Ashley Store would have what we needed. We have been to the store every day for the past three days trying to narrow down to ONE couch. Today was our first day at this location because we wanted to go to the Mathis Brothers store and the Design Center there. We were hoping we could sneak into the Ashley Store without being followed by someone. We managed to hang out and sit at one of our favorite couches, a really pretty leather reclining sectional with massage features. Since the couch is super pricey we wanted to make sure it's not a rushed or hasty decision. We were approached by a sales rep named David who said he wanted to show us another couch he believes we would like without even asking us what we were looking for first. We followed him and he showed us this very distasteful couch that was super hideous. My husband told him it looks like it belongs in a lobby somewhere. David said it was the most sold couch there, and I blatantly said I don't understand how as it's super cheap, uncomfortable, and the color is awful. He admit that he was new and didn't know what he was doing. We let him know we knew exactly what we want but wanted to narrow it down to one as we loved two couches there. Finally, we narrowed it down and I told him we were ready to purchase. We had agreed on a price but he quoted us a price almost $2k more saying it was a protection plan, delivery fees, and other mandatory fees and taxes. I don't trust people who work commission so I went to the Ashley store online myself and added the same couch to my cart. Instantly, I saw the couch was about $1500 cheaper online and I was given a 15% off discount lol o purchase online. The price we can buy online was over $2k cheaper even with a protection plan, delivery fees, and taxes included. I pointed that out and David said he had to talk to "Anthony." Anyway, Anthony came and the whole time did not look me in the eyes so I knew right away this man is full of big smoky BS. He was talking to my husband and when he was done I told him we want to price match the price online and was not interested in financing and getting the Ashley Credit Card. He walked away and said he will be right back. I went to the ladies room, came out and he was back with newer and smokier BS than before saying he will give us a rug, and $1200 in credit so we can return and buy more things in the store if we pay what they quoted us. Once I sat down he walked away not looking me in the eyes. That's fine. So I told David that it was getting late and we have our three year old child with us we should take him home. I also added that if they can't price match like they said they would, then we are not interested in purchasing with them when we can buy it online. I added that we don't need a rug nor $1200 in credit to buy more furniture once again. I even told him we had no interest in the protection plan. I even showed him the website on my phone where the price was cheaper. Of course Anthony was lingering behind David and he jumped in saying.. bring back a picture of the cheaper price and I'll price match it. Every single one of these salespeople have an iPad.. what would a picture out do?! We live in a world of technology and my phone should have been enough or they can double check me on their iPads. Anthony, I think you're one of the most unprofessional salesmen I have ever met. Next time, I suggest you look your customers in the eyes. And maybe you're not married so you don't know.. but you can't harass a husband to buy a couch while his wife is not there and walk away when she comes back. If anything, you want to please your women customers mostly because we are the glue and decision maker for our family and home. Maybe your manager will provide more training for the future. David, I can tell you wanted to help us and I wish the sale worked out. I wish you had the experience to stand up to your manager to help us cause it would have been an easy sale as we knew what we wanted. I DO NOT RECOMMEND the Ashley Store at the Reno location to anyone! Try the Memorial or Norman location, negotiate, and also check the Ashley website and other competitors online. I can guarantee you will find a better deal and save your money. Money doesn't grow on trees after all. read more

We ordered a bedroom set with Ashley Homestore in November 2021. Delivery date kept being pushed because they couldn't get our furniture in stock. It was frustrating to wait 7 months for what should have been 2 at most. So we decided to come back in and reselect something in stock and the staff was kind and helpful the entire time and they got our new selection delivered to our home and had it set up in no time. This is a difficult season for most businesses. Be kind and patient. read more

Ashley Store - Langford Nightstand and King Headboard - Furniture Stores Near Me - Oklahoma City, Oklahoma

They do not have proper customer service, a piece of a desk arrived broken, and the chat agent did not help me, and it is very annoying, I was rushing to take the photos, when only a minute had passed, they left me waiting a lot time to just tell me that he couldn't help me, what a bad service. His name is Measaj-el. read more

Thank you for getting this taken care of. Sorry for the late response but it was handled and only left with a $300 mattress protector. Overall much better. Thank you for caring. read more

Ashley Store - Manager text message. - Furniture Stores Near Me - Oklahoma City, Oklahoma

Terrible terrible customer service. They kept trying to explain they weren't a corporate store which had nothing to do with what I was wanting. The manager told me he was way too busy to deal with me. They said I was looking for "crap" and nothing worth sleeping on. The manager, Toby, needs a new job. read more

Do NOT shop here. We were lied to about delivery dates to make the sale and we are still waiting on what's been promised over and over with different dates now we are terrified of receiving malfunctioning or damaged products like everyone else on these reviews so definitely considering canceling the order even though we've waited 3 MONTHS!!, and since we're already having problems with customer service I cannot imagine it gets any better! I just wish we would have read the reviews before shopping here but I'm glad there is a community of people alerting us about this store's ill practices. read more

Do not buy from here. Purchasing from here was one of the most stressful shopping experiences I've ever had in my life. My husband and I stopped in to purchase a king size mattress and base. The salesman was actually very nice and helped us pick out a purple mattress and adjustable base. We also purchased sheets, pillows, and a mattress protector. He assured us several times that everything we wanted was in stock and could be picked up that day. Our total was over $3000 for everything so we spent a good chunk of change here expecting the quality we saw on the showroom floor. We picked up our items and that's were all the issues started. The mattress itself was fine however the base they provided us was absolute garbage. There were dusty boot marks all over the back of the base like people had been walking on it. WALKING ON PRODUCTS. The metal brackets were completely deformed and one bracket literally fell off the base and was already snapped in half. We received only one mattress end holder (should've been two) and the one we did get had paint chips all over it. There was no owners manual in the base (like it said there would be). We couldn't even put our base together because it was so mangled. Then we noticed that we never received our mattress protector. Come to find out, it was back ordered and we had no predicted estimate on when it would come in which contradicts what the salesman told us about everything being in stock. We called on Monday telling them they needed to pick up this broken one and bring a replacement and to refund us the money for the mattress protector. They MADE US pay a delivery fee for them to pick up their own mistake and because we wanted a refund for the mattress protector, they said our 60 day mattress trial was null and void. Not sure how a mattress protector from a different company than the actual mattress voids the trial period but whatever. Originally my husband said they could deliver on Tuesday but we had a work conflict and had to move that. When I called back, the customer support lady was BEYOND rude to me. I stated probably 5 or 6 times that Tuesday would not work for delivery and instead of giving me days that WOULD work she kept repeating "I already spoke to your husband and he said Tuesday was fine". I guess they only provide customer service to men because the way she treated me was BEYOND unprofessional. I eventually had to ask her to transfer me to her manager because she would not give me any alternative dates for delivery. When I got to the manager, she stated that they don't offer deliveries on Wednesday and the earliest they could come and pick it up would be Thursday. 4 days after they let this broken $1500 product out of their warehouse. They stated that we'd receive a text message with a time slot on Tuesday. We never got a text message and I had to actually call (waited 30 minutes on hold) to see when it would be getting delivered. Shockingly, right after I hung up, I got a text with my time slot. The ONLY good part about this entire process is the people who delivered the base. They were quick, understanding and they were the ONLY ones who apologized for this hassle. I didn't get an apology from customer support AT ALL. If you like getting scammed, put on hold, and being stressed shop here! Otherwise, go somewhere that actually cares about quality control and customer service. UPDATED: They reply to your review asking you to reach out so they can correct the issues and then never reply to your email. They make it seem like they care, but they don't. read more

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We came to Ashley after a less than impressive experience at Mathis Brothers. When I tell you Juany, Tammy, Bella, and their manager Madi were amazing, it's because there isn't a stronger word in the English language to describe how they helped. We had picked out a new living room couch, and a new bedroom suite set for my son for Christmas at Mathis Bros the night before. They messed up with financing, instead of listening when we told them we already had an account, they made us do another application, and when it wasn't approved (bc we already had an account) they didn't offer help. They said "well, sorry, hopefully you'll hear back that you're approved later." BIG mistake. It dawned on me that the brand of everything we picked just happened to be Ashley. So I looked online. Not only was Ashley running a MUCH better deal, THEY ACTUALLY OFFER MILITARY DISCOUNTS. So the next night we went to Ashley, they not only saved us a ton of money, but I added a new rug, coffee table and end table. These guys were helpful, understanding, and all around FUN to be around while the manager worked out the pricing and details. We won't shop anywhere else for furniture now. They definitely made an impression. Phenomenal group of people!!! If ya'll read this, THANKS AGAIN GUYS!!! read more

i bought a mattress from these people and then after 6 days i wanted to exchange it had never been used and it was covered with a mattress cover that we purchased with the mattress, like i said it had never been used my wife laid on it for about 15 minutes and decided that it was to frim so we contacted the store in norman were we bought it talked to the salesman he told us that it was less than $1000 it could not be exchanged. the mattress was priced at $999.00. we were not told about their return policy. i would advise everyone not to do business with these people or their main company mathis brothers read more

Ashleigh and Angela were amazing made our experience here very comfortable and never pressured the whole time I will recommend them to anyone that is looking for new furniture for there homes thank you guys so much. read more

Worst buying experience ever. I had a pleasant experience buying the mattress with Ari. She sold me everything I needed in order to qualify for the 60 day sleep exchange and also the 20 year warranty on the mattress. That totaled an extra $1000 mind you. Fast forward to the same day that I get it home and I sleep like crap. I give it a week and continue to have the same issues with soft spots throughout the bed. I went back in, they blamed my platform bed and told me to get a box spring or something for additional support. Basically, buy more of our garbage product to make the garbage you already purchased a decent sleep. I put the mattress on the solid tile floor for 2 weeks and the issue was the same. Poorly made bed. Now I am 3 months later with nothing solved. Trenton in the local store said he'd work to get this all resolved, and his words are proving to be lies as well. Then add Andrea for their Mattress Services in to the mix. She likes to hang up on you and tell you what you need and know. She knows better than you, all you do is call her and she will tell you your problem, the solution and the only option you have. She's a peach. I do not recommend buying from this store. Do not buy their Mathis Brothers rewards program that is $200 because it's garbage. You need that program in order to qualify for the warranty, and then they refuse to warranty anything out unless there is a visible soft spot in the bed. Like there has to be an indention in the mattress to prove there is a defect. Defects come in all shapes forms and lack of indentions. read more

My girlfriend and I went in met a nice salesman and got helped and everything we ordered was back ordered. They delivered on piece of my sectional just the wedge so that was the salesman could get there commission off of it. When everything was set up at the house we decided to change it out. Well they had problems with their financing and kept saying that they were going to fix it. Here we are 3 months later and it is still not fixed. Once they get you out the door and get your money and commission it's all over they're done they don't care anymore. I hate being lied to and I hate being messed around. Worst overall experience anywhere I have ever been I will never buy anything here ever again. Heck I might even give them the furniture back I have now. read more

I specifically came to this store because I went to another Ashley's and the employees didn't even acknowledge my presence . Immediately walking into this location I had a gentleman by the name of Camrn help me. He offered me a water and said he was here for anything I needed. It's such a wonderful feeling to have hands on help . His customer service was amazing. I would love to see this from more of the associates. My saleswoman was Allison she was extremely knowledgeable with the products. I'm not very good with decorating and she helped me pick furniture that complimented each other. She also went over all my options for payment. This was an overall amazing experience! I would recommend this location to anyone ! read more

Don't ever shop here. They tell nothing but lies to make a sell. My husband and I purchased a bedroom set and got the bed delivered and the rest was suppose to be in store that Friday and we would receive a call to set up delivery. That changed to April and we were also told it would be 30days after we received the dresser and nightstands before we made the first payment on them lies our first payment is set to come out two weeks before they will even have it in stock. You guys got us this time but never again will I shop with you. Never will I recommend you to anyone. read more

Tammy Garrett really made our day. We were unsure of our options and after telling her what we wanted she really helped us find what we wanted. We will be looking for her when we come back read more

Terrible experience. I ordered a chair that they delivered damaged so they had to replace it. The replacement had a seat cushion that was too big, smudge marks on it, and the chair leg was begginging to come unraveled. They charged me a 10% restocking fee plus a $30 pick up fee. Also, what they don't tell you is the 10% fee is AFTER tax. So although my chair was $398 before taxes I was charged a $43.23 restocking fee instead of $39.80 Ashley is terrible and customer service sucks. Go somewhere else. read more

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I'm only giving one star because they don't give you the option to give zero! They workers were just laying on the bed and didn't offer any help but continued to go around us and help white customers! I'm so offended by ignorance and utter disrespect of the costumer service here! Do not recommend to ANYONE! read more

Working with Jeff Hadley was quick and easy! He was very helpful getting our order fulfilled and answering all our questions! Highly recommend read more

I'm going to start off by saying I can't stand people. NEVER again will I EVER buy from Ashley Furniture HomeStore/ Mathis Brothers Furniture nor will I EVER use Gbs Enterprieses as an insurance company for that furniture! I've been trying to get a hold of both of them since August to have our sectional fixed. The furniture store sent me to the insurance company and told me that it was their duty to fix it that they would have somebody come out and get it done. I've been calling the insurance company since August 2019. My manufactures warranty ended in October 2019. (Which neither place told me about) The insurance company gave me the runaround since August and then failed to file my claim until December knowing dang well my manufacture warranty was up in October. My insurance policy that was purchased does not cover frame damage (which they also failed to tell me. Instead they specifically told me it would be covered) I asked them "so what you're saying is you wasted my time and my money and gave me the runaround for the last five months so my insurance policy would be up and y'all would not have to come and fix it" she told me "Yeah, pretty much. So sorry about that". Don't buy from them. You will waste lots of time and money.. Worst companies I've ever dealt with. To intentionally screw someone over, is pretty messed up honestly. I received a claim number and was told that someone would be calling me in the next 2 to 3 days to schedule a time with me to come out and have it fixed. If it was not covered why on earth would you tell me that?! Then not even file the claim until several months later?!?! Just please don't waste your time or money with them. read more

We had been warned to not shop at this store, but I went against my better judgement and took my husband there anyway. Our salesperson very obviously ordered the wrong piece because the one we wanted wasn't in stock, but we were led to believe that it was (desperate for a sale). When we got the wrong piece, we were basically asked to keep it and asked if it was "atrocious." Seriously. That was the response. Not, "sorry I ordered the wrong one! That was my mistake!" But rather, "if it's not that ugly, why not just keep it?" They then refused to pick it up for a return, and we waited in line at customer service forever. When we finally spoke with someone and tried to process the return, my husband asked for a receipt, he was told that they don't really "do" receipts, more like "sales quotes." Um, what? We are now being "promised" the correct piece in 2-3 weeks. I won't be holding my breath, and we will probably just cancel the order. And that's the story of how we wasted an entire Saturday afternoon due to minions of the OKC mafia, Mathis Brothers. read more

Our experience with Ashley at Mathis Brothers located in Oklahoma City has been far from good. I, nor my husband, have never experienced such horrible customer service. We worked with Ron, one of the managers at this location. We purchased a gray Nuvella sectional and they delivered only half of the couch to us after 4 weeks. We lived with half a couch for about another 3 weeks, trying to talk to customer service to determine why we weren't receiving the other half of the couch. A few weeks later we finally received it but it took many phone calls for them to finally send it. A few weeks later we ordered a blue Nuvella chair and spent 4 hours in the store with Ron purchasing the item. We received the chair 5 weeks later with the completely wrong color. It was gray chair rather than blue. Apparently the color listed on the receipt was "slate" (which isn't a color by the way- slate can be green, blue, or gray). Ron insisted that we ordered gray and repeatedly argued with us about what we wanted (we're the customers, why wouldn't we know what we want?) They refused to give us a full refund, so now we have to pay them to pick up the wrong chair, and we only receive 60% of our money back. We will never again work with Ron or buy anything from this Ashley location again. The customer service is horrible. read more

Not recommend! Tricked me to pay for a membership and 5 years protection plan to get a discount which I did not have to. The sofa and loveseat were even cheaper to order online from their website. they were doing "one time business" and tricked me like a fool. read more

Found my first couch today. Was so nervous going in because I have never shopped for furniture before. I had been to so many different furniture stores and still had no idea what I wanted. When I came to Ashley HomeStore the employees there were so helpful. They went out of their way to move furniture around so I could pick which set of couches and coffee table I wanted. All within an affordable price too! Shoutout to Tyler, thank you so much for all your help. I highly recommend Ashley HomeStore. read more

Terrible place to shop. The salesman In mattresses is a jerk. I had just made up my mind to get a certain mattress set and asked him to write the info down about the set. He told me to take a picture with my phone. How lazy and rude is that? He was just sitting on the edge of a mattress set. Oh, by the way his name was Steve. I walked out. I will spend my money at a place that gives good service. read more