Second time going through this store where we were asked to be left in peace and constantly bothered. Today, we were greeted upon entering. I explained that we were just looking and would let them know if we needed help. This was returned with asking my name. I explained that we were heavily pressured last time and we just want to be left to look in peace. We then continued looking. 5 min later the same salesperson approaches and hands his card. I accepted and said thanks again, and would let him know if we need anything. He then started sales pressuring again and I told him he was pressuring us and he responded with "no I'm not, I'm just having a conversation." I told we could easily just leave and he proceeded to argue with me that he wasn't pressuring. No ability to read the needs of a customer. No respect for the customer boundaries. I flicked his card back at him and we left. Never returning. Don't bother coming here unless you like being told you're wrong for not wanting to be bothered. read more

Bought a bedroom suite from ashley, worst experience ever. We ordered these in January and still haven't received decent furniture, and it's now May 7th. First, the 2 nightstands were damaged and had to have them replaced. Than we had to wait 2 months to get the dresser, and when it finally showed up one of the corners was completely broken off. We requested a replacement. 2 months later we get the replacement, and 4 drawers are damaged with a chunk of the dresser itself gone. I've asked for a refund. I'm so tired of messing with these people. Mark my words, DO NOT BUY FROM THESE PEOPLE. You will regret it. read more

DO NOT SHOP HERE! It's 235 pm on Sunday of Labor Day Weekend, and I just spent 20 minutes walking through the store looking at leather living room sets with the intent to buy. I found several that I had questions about. NOT 1 salesperson approached me and offered assistance or a hello. Will take my business elsewhere. This definitely explains the 3-Star rating, it should be -3. read more

I bought furniture for the living room. It showed up. It was the wrong furniture. We returned the furniture when they come and picked up the furniture they did $2500 worth of damage to the entryway and now six months later they're charging us $600 for bedding and stuff like that that we did not purchase. I would stay away from here it's not right for company's to pull this and try to get away with it read more

Called to purchase a bed today that we found online and had a question. Spoke with an extremely rude and cocky salesman and asked to speak with a manager to get the answers I needed. That ended up being a complete joke as a 'manager' picks up the phone and said his name was Ron Con...really? Nice made up name! Very unprofessional ..Well ..lost this sale. read more

We've always had a good experience buying from Ashley. We've bought, tables, chairs, sofas and loveseats, never a problem. We will be back!

If you can read this, "THIS IS YOUR SIGN TO BUY ELSEWHERE". 1 star for pity. my wife & I purchased a 3-Piece Sectional, entertainment tv stand & our rug to complete our new living room area. Our delivery from start was awful. Our sectional came with scuff marks all on the side, when you sit on the sectional, it makes a fun squeaky annoying sound. The tv stand magnets for drawers were broken. They took it back for review & 2 out of 3 pieces of sectional came back Sunday & the middle piece Tuesday due to truck issues. 3rd piece came in & nothing was fixed. Even the delivery driver said , " I told them when we dropped it off about the scuff markings and it's still there". We called to find solutions & after the last call my wife made, they hung up on her. Now, take your items back out of my house & you will never earn my trust with your products & services. Bob Mills definitely will take over your doors next. read more

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Do not recommend and do not buy the furniture care protection. It's all a scam. Gaby and Monica precidio are claiming to be the owners of this company and denying all claims followed by their superiority and no on is above them to speak to a higher up. All claims denied and wish I had read the reviews first before buying anything. read more

It definitely depends on the sales associate. We had a great experience with Darrick Sanders. He was informative, low pressure, and considerate of our needs. He made the buying process easy, and we are really happy with our new purchase. We will definitely buy from Darrick again! Now for the maybe. The sales associate that finished the deal was like a greasy car sales man. He "gave me homework". I was not impressed with him and his demeaning attitude. I will not buy from or let Trenton finish the sale for me again. read more

Where do I start. To say I'm disappointed and frustrated is an understatement. We have spent over $20,000 since December with issue after issue. 1) our leather sectional has three recliners where one broke 6 weeks after purchase and we're in month 5 and it's still not fixed (with a warranty), 3 home visits, 2 orders (first wrong part ordered and delivered) and no rush to expedite the part or installation. 2) we are going on our FOURTH delivery for a dresser that goes with one of two bedroom sets we bought. Each time the dresser they delivered was damaged or they broke it setting it up. They even had the audacity to act like we were being picky and "offered" for us to pick out one we liked. I said absolutely not. That's your job to: 1-ensure the furniture isn't damaged, 2-ensure it's still not damaged after loaded on the truck, and 3-ensure the furniture isn't damaged upon delivery and assembly. Ridiculous processes and no competence or customer service at all besides excuses after excuses and not assuming any responsibility on getting this right for the customer. Top it all off, the crew of 3 doing the delivery took 2.5 hours on a Sunday to assemble two bedroom suits, minus the dresser they can't furnish undamaged. Unbelievable to say the least! read more

Ashley Store - 3rd dresser damaged at bottom. - Furniture Stores Near Me - Oklahoma City, Oklahoma

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Do not!! I repeat do not purchase the protection plan. It is useless. Ashley does not back this protection plan. It took me 2 years to get an approval to fix my chair. Them when I finally got the approval, Ashley's avoided replacing the chair. Still haven't recieved it read more

Good luck trying to actually call this site to check on your furniture delivery. The phone lines go' busy signal' but not before leaving you on hold for a while, so infuriating. Sales rep was awesome, helped us find something great but EVERYTHING after leaving the store has been terrible customer service and poor communications. Even their call center phone reps have an attitude!!!! They have no problem charging you credit card for the full amount including insurance and delivery costs before the day is over but never delivery the actual product. I'd feel less strongly negative if they just let me cancel completely and go someplace else but hey it's their policy NO REFUNDS ONLY STORE CREDIT not mine. read more

Quality items, quick delivery and setup and awesome sales people. However, if you need a repair you're gonna have to wait. BUYER BEWARE. I purchased a $5k reclining couch on Saturday, May 1st, 2023. By May 6th the couch was already malfunctioning. I called to setup a repair and the nearest date for a technician to come look at it was 10 days away. They only had one time slot available for that day. I stated that no one would be home during that time. The next nearest date was 6 more days away from the previous date. I think 16 days for someone to come take a look is a bit outrageous. Evidently there's a lot of their furniture purchases that are showing issues for a 16 day wait period on a repair. It may be even longer if they have to order a replacement or replacement piece. read more

This is a place I'll never go back to. We just wanted to shop around and look at beds and what have you. The experience that we had was something that we were being pressured into buying something which was not fun. If I'm making a large purchase I expect the sales person not to pressure me or have them mislead or not know the answer to questions that I ask. read more

Ashley Store - More adventures in sleep. - Furniture Stores Near Me - Oklahoma City, Oklahoma

This store had an AMAZING sale rep. Who help us get what we needed in the store, gave us opinions and options and really gave us a 5 star experience. The delivery however, if I could give 0 stars I would. Imagine being excited for the day your furniture arrives just for every single thing you ordered to be damaged. The sectional couch with two stains on it, and the four legs completely scratched up. The coffee tables that you were day dreaming about now has a missing screw and the paint already coming off every place you look. Why shop here when you could find better options at Big Lots or Walmart that would have cared to make sure my items do not get damaged & would have saved so much money considering this is a high class furniture store. I would not recommend anyone going to shop here unless you are willing to go pick it up yourself. And to those that do, or will, get delivery, make sure you check EVERYTHING. read more

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I would give this store 5 stars for the sales rep Bouba. He was fantastic, friendly, and super helpful. I would also give this store 0 stars for their management. The store manager that was in charge of my order was unable have my couch delivered because he messed up the delivery address. They informed me that if I still wanted the couch, the delivery fee would increase $500. Jonathan can't manage an order, he shouldn't be managing a store. If you go to this store, make sure Jonathan is not managing your order. read more

Couldn't be happier with our experience! Bouba was so helpful and informative. He wasn't pushy and genuinely seemed happy to help us find exactly what we were looking for. We're so excited to receive our delivery! Unfortunately we will be moving out of state soon or we would be going back to that location! Highly recommend! read more

Ashley Store - Furniture Stores Near Me - Oklahoma City, Oklahoma

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This is a large furniture store with complete rooms set up. You can buy the whole room or parts of it. The service is excellent from the moment you come in the door a sales representative stays with you answering questions you have. The representative even follows up on the delivery. The more expensive stuff is located closer to the entrance while the less expensive furniture is near the rear. Just look around the whole store before selecting. read more

I've had both good an bad experiences here. First visit was fantastic, super sweet sales rep (I think Lauren was her name? I'm not the best with names) helped me find the perfect couch (I'm sitting on it now lol) and the whole experience was great. Loved it so much, everything was fantastic and the whole process was super easy. Second visit, male sales rep, man's really out here treating me like I got rocks for brains. Straight up lied about the item I was looking at (stated it would be cheaper to buy it in store, even after I'd said that it was $150 cheaper online, and said that by ordering it in-store I'd get it in November, earlier than ordering online. I ordered it online and it's coming mid October. Tried to tell me that the $150 extra was the protection plan, which I already knew was only $50 online and completely optional). read more

I came in here shopping for a sectional and was dreading the shopper stalkers. I actually had to go ask for help which while some may not like that i found it refreshing. It was a nice surprise and enjoyed being able to sit and test out the sofas while not being pressured to buy.tyler was working and he was nothing but super helpful and informative. He was able to give me facts about the care of the furniture that i never knew. While i ended up buying elsewhere i was nothing but pleased with this location shopping experience with Tyler. read more

We had a great experience while shopping. They had a great selection and Jennifer was extremely helpful throughout the entire process!! Also the checkout and delivery was swift! If you are in need of furniture this is a great place!! Ask for Jennifer! read more

We specifically bought our furniture there for the supposed protection plan. It's FALSE advertising because the plan denies everything you submit that even fits the rules. The furniture is less than a year old and is already worn looking. I'm so disappointed. read more

The furniture is great. However, the delivery department, not the drivers, did not look very hard at the address. The delivery department sent the drivers to our old house which we haven't lived in for 2 months!!! We gave them our new address 4 times!! Make sure you have the correct address!! T read more

If I could give zero stars I would! My senior aged mother ordered a piece of furniture on April 22, 2021 and STILL NO DELIVERY! Many promises of "end of this week" delivery. The original delivery was supposed to occur in May, then June, then twice in August. Always a different story! Just tell the truth or issue a refund! read more

If I could give ZERO stars, I would. The entire process of purchasing the furniture to receiving the furniture 2 months later was very difficult. My wife and I are very disappointed in the customer service and the delivery processes. I would highly recommend choosing somewhere else to purchase furniture from. The staff at this particular store are quite rude when answering the phone to check on your order status. I kept getting "should be just a few days" or "it's almost here we will text you when it's here". To top it all off, the delivery drivers made me carry the entire 80lb. box up my apartment stairs by myself. If this review reaches you, please please please go somewhere else for your own sake. read more

I bought a living room set and 9 months later tears broken frame no cushion I could do better at Walmart

Such a bad experience. Very aggressive sales people who have a practiced pitch. -promised standard features that were not available on many pieces in the store -asked to wait until a particular sales person is available, even though they are busy -in store prices are much less than online for the same piece -tried to convince me to buy furniture that was not what I clearly explained -brought a manager over to pressure/bully me into 'just pick something else, that's a nice chair' I will not be going back and warn others to stay away. read more

Spent over $5k on bedroom furniture/mattress etc... Bought two of their pillows to go along with the mattress. The cost of the pillow was pretty high so I asked if I could return the pillow for another one if I did not like it. The salesperson said "sure no problem". Called salesperson after two weeks to let them know I wanted to trade it out. No response. Finally texted her and after two days she responded by saying customer service would be in touch. After a week of no response I called today and was told that the pillow could not be replaced since it had been taken out of the box. Customer service was rude and I am a UNHAPPY customer! Not wanting money back--- just a pillow I like. Just in case someone reads this who wants to make a customer happy, my sales order#2313539010 read more

I went there for dresser with a mirror it was a special order they where suppose to order for me I paid $350 for it they told me it'll take about 6-8 weeks it ended up taking 3 months to get here I picked it up last week on Thursday and the only thing I got was the dresser I went back asking for the mirror and it wasn't in the ticket I texted my sales person and she said the mirror was suppose to come with the dresser in the order I contacted customer service and they told it wasn't on the receive now I have to go back to the store and sign some papers to make another special order and I might pay for the mirror the dresser looks amazing I love it but it's just missing it's mirror I'll give this place a 1/5 stars for it's customer service read more

Went in to see about some barstools and it was online only. The manager went on a rampage about how terrible the customer service is for online. He rambled and rambled. It was entertaining. But they don't have what we wanted. I took my temp for that monologue of how bad AF sucks online. Awesome. read more

Wife and I found an amazing sectional and bedroom set. We were helped by the awesome and most helpful Brennan Clay (619) 559-6321. Who also use to play for the Denver Bronco! He went way above and beyond and treated us like his friends. Thank you, Brennan for being the best sales rep Ashley had to offer! Another shout out to Toby Martinez- he's one of the supervisors there. All I can say is SUPERB service and smiles all the way with him. We highly recommend these two at Ashley anytime! Thank you guys for making our shopping experience a less stressful one. read more

My parents had found the Porter furniture set and we fell in love with it. I personally didn't have it but I wanted it so I went in to get it and they didn't have the media center I wanted so the manager looked everywhere and finally found the last one in the warehouse. Got it delivered no problem but it had 2 gashes on the side in the wood. They called to follow up and I told the rep about it and she said "okay, no problem. We'lol have the guys pick it up and we'll find you a brand new one". Sure enough they came to picked it up and I got all the furniture I bought with no issues or hassle exchanging the piece! Great customer service! Would definitely recommend!!! read more

I have never worked with Ashley/ Mathis Brothers and it not completely be a train wreck. I asked the salesman to order a Sofa. It was supposed to be delivered in 2 days because I paid $300 extra for special delivery with the understanding that my old furniture would be taken away. The delivery shows up at the wrong time with the wrong furniture and refuse to take away the old furniture as paid for. When I call to speak to the manager they hang up on me twice and then the manager ghosts me when he said he would call me back with a way to fix it. Don't shop here!!!! read more

Hubby and I went in looking for power love seats. We were there on December 30 in the mid afternoon. I don't particularly care for shopper stalkers, but I also don't like having to hunt and search for what I'm looking for. Very disappointed that the sales associates seemed more engrossed in their own conversations. After we left, we discussed which piece we liked the best. Found what we would've bought, but without help, can't make a sale and have gone elsewhere. read more

Ashley has revamped much of their furniture lines, increasing quality. However the main reason for buying from this location was BRIAN KELLER. He came in on his day off to complete my order. If you are looking for perfect service, find BRIAN. read more

them know about the issues I was having. He had them exchange the bed railing but the replacement parts were defective and I began having the same issue within less than 2 weeks! My husband contacted them again and it took them almost a week to come up with a solution. Their solution for a $1,000 bed was a $120 store credit! After my husband demanded a manager they agreed to replace the parts again instead, but said that since my warranty is now expired it would be the last exchange and I would be financially responsible if this happens again. Why are we faulted for your crappy product??? I will make sure to tell everyone I can to avoid the Ashley products. This decision is based solely on customer care I have other furniture that I've had for years with no problems at all. But I see now that I was lucky because once they get your money they stop caring about you. Do yourself a favor and steer clear of Ashley' read more

Ashley Store - This photo shows the bed railing wood splitting on both sides. - Furniture Stores Near Me - Oklahoma City, Oklahoma

Terrible experience. Constantly getting up sold on other things "to get a better deal". Once finally picked everything delivery was wrong first go. Second go had damaged furniture. Third got it almost. Was supposed to get two pillows with the mattress we purchased. Low and behold they've simply forgotten that part and I'm not getting them. Just negative all around. read more

I came in here totally ready to buy a power couch and recliner last night. I left with nothing and won't ever be coming back. About 7pm, the store was virtually empty of customers, but totally over-staffed with at least 10 employees. I was there for almost an hour and not a single person lifted a finger to assist me, or even ask me what I was doing there or how I was. Alone, I decided what I wanted to buy and sat down on it, waiting for somebody to pass and pick up the easy commission. Two salesmen walked past "Comfy, huh?" and kept right on moving past me! At that point, I literally stood up, spread my arms wide, and walked around the store, saying "Hello?" out loud, spinning around in circles like a lunatic. Nobody responded. I locked eyes with several staff (also seated in recliners) and nobody did anything but go back to checking their phones. I probably could've burned the place down and nobody would've helped me. At that point, I decide fuck this place. I'll be buying from a competitor and won't be recommending this place to anyone. And of course, on my way out the door, an employee finally asks if I need help with anything. One of the same ones who said "Comfy, huh?" to me as they kept walking earlier. I didn't need any help finding the exit, so I kept walking, too. "Lousy, huh?" Their stuff wasn't that great, price or quality, in my opinion, so I'm actually glad i didn't impulse buy. You will be too. read more

Sales personnel are great. Customer service and delivery service are beyond terrible. Ordered and paid for a reclining sofa on December 4th. Was given an estimate of arrival around the middle of January because the item was on back order. No communication from Ashley so I called. Was given new estimate of the end of January. No communication again so I called again. Given a new estimate of first week of February. No communication so I called every day for 4 days for an update. Finally asked for a manager since I was not able to get an explanation or concrete delivery date. Manager was unapologetic and unconcerned. This was on Wednesday February 3rd. I informed him that I am only off Wednesday and Thursday every week and since they don't allow you to schedule a time (the delivery department chooses for you) I wanted to make sure I could have the furniture delivered by the next week. He said that I could have delivery for sure by the following Thursday February 11th. I got an email on Wednesday to call and set up delivery. Was told the first available date was Friday February 12th. Asked for a manager again since I was told I could have delivery that Thursday. No one called me back. Called again and did get added to the Thursday truck. Upon delivery noticed a $60 "pick up" charge. My old couch is in my garage and did not get picked up. In fact, we paid the delivery guys $20 cash to move it to the garage for us. Called the drivers to ask about the pick up charge...no answer. Called Ashley and was told that is the delivery fee not a pick up. I told her that I thought it was disgusting that I paid cash for a piece of furniture, waited over 2 months for delivery and then was charged for delivery. Again the rep was unapologetic. No solution was offered and every delay was blamed on COVID-19. I have given ample opportunity for ANYONE I spoke with to apologize and other than a one attempt when told "I'm sorry you feel that way." Which is actually more insulting than no apology at all. Ashley has a great selection and sales team but buckle up for a serious ride after the purchase is made. It's all down hill from there. read more

I visited this store earlier in October. I was looking for a power recliner. I have somewhat limited mobility and need to use a walker to get around. When I approached the front doors, I saw a young man in a blue jacket sitting at the customer service desk watching me. He never left the desk until I finally managed to get in both doors. When I told him what I wanted he directed me to two very different models which was all they had. Then he wandered off to talk on his phone while I was trying them out. I could hear just enough of his conversation to know it was a personal call. I would have liked to have gotten more information on both models but instead I just got up and left. I doubt that young man will be there long but I won't be returning to the store. read more