Outstanding Customer Service! We recently visited Ashley Furniture and had the pleasure of working with an exceptional salesperson. His name is Randall Couturier but he goes by RC. He spent over 2 1/2 hours with us, patiently answering our questions, explaining different options, and helping us find exactly what we were looking for with a smile on his face the entire time! At no point did we feel rushed or pressured. Instead, he took the time to understand our needs, offered helpful suggestions, and demonstrated an impressive knowledge of the furniture and available features. His professionalism, patience, and genuine desire to help made the entire shopping experience enjoyable and stress-free. In today's world, it is rare to find someone so dedicated to customer service. Because of his outstanding assistance, we left confident that we had made the right choices for our home. If you are shopping at Ashley Furniture, we highly recommend asking for RC! He is a tremendous asset to the company, and we are very grateful for the excellent service he provided. As a senior citizen, I've experience more sales personnel than I could possible recount. I've even been in sales on two different occasions. And I can honestly say, RC is the most helpful and professional salesman I've ever worked with ...and my wife of 43 years concurs with my assessment. If I EVER need any furniture in the future, I won't pass go; I'll head straight for Ashley and demand to see RC! Thank you for making our furniture-buying experience such a positive one! read more

I had such a wonderful experience today at Ashley furniture store in Newnan. Zen my sales rep was very knowledgeable, courteous and helpful in choosing a beautiful bedroom set that was with in my budget. read more

Ashley Store - Bedroom set - Furniture Stores Near Me - Newnan, Georgia

Tracy did a great job making recommendations and helping design a new room! Saw lots of good options and she provided a great experience.

They have a nice layout with plenty of furniture to choose from and I was greeted upon entry. My issue was not being able to be ALONE and enjoy the furniture even after telling the associate when I found something I liked I would come find him. Instead every time I touched or sat down on a sofa he was right there telling me more details. It was weird so I left, I understand wanting a commission but give me the opportunity to feel everything out for myself and I will come back to you. read more

Bonnie was an angel! She was super patient and helped us find exactly what we wanted at a great price!

Since we have arrived through the building, the employees have immediately come to receive us, treating us with kindness. The lady who had attended us was also very kind, helping us with whatever we needed, answered all our questions, and doing her best to make sure that we know what is necessary. Ashley's is an amazing store for finding the perfect furniture you desire, and we would, for sure, come again. Thank you for your service. read more

Diane Fiore was very helpful and patient. Absolutely loved the experience. Many options to choose from

Bonnie provided a great experience at Ashley furniture with good customer service I was able to find all the furniture I needed for my new home read more

Tracy was fantastic. We will shop here again. Very knowledgeable and friendly. Time was well spent

My husband and I were looking for a couch for our bonus room and decided to give Ashley furniture a try. When we arrived in the store, Warren, the sales person greeted us. We told him we were looking around, and he gave us a brief description of the layout of the store. After we looked around we found the Coulee Point sectional that we liked. About that time, Warren joined us, and helped to get all of our questions answered and purchase it. I hate it when sales people follow you around all over the store. Luckily, Warren didn't do that. I appreciate his help and also liked the selection that Ashley has. It seems like Ashely's quality of furniture has gotten better over the years. read more

We were looking at a living room set in the store and the price marked was 2699.00. There was also a 10 percent discount for Labor Day weekend along with 0 percent financing for 2 years. When we decided to move forward we found that Ashley had raised the price by 10 percent to 3000.00. Even though the price was clearly marked at 2699.00 We were told that the sign hadn't been changed to reflect the price increase. Felt like I was at a car dealership and they were charging above the MSRP and wouldn't honor the price. Very disappointed so we just left and decided to buy furniture elsewhere. I get inflation but 10 percent increases. read more

I've been to this location a couple times, and both times have not been impressed with the service. The first time, I was looking for a sofa and when I asked the associate about the final price after taxes and fees he gave me a price that included a furniture protection plan and all kinds of add ons that I didn't want. I later went and bought the sofa online at Ashley Furniture for about $1000 cheaper than quoted. The second time I went, I was immediately greeted and asked if I needed help looking, I said no and began my search for a dinner table. The associate that greeted me then followed me to every single room around the store, almost stalking me, as I looked around. I was so uncomfortable that I left. I understand that the employees want to make a commission, but come on, don't follow my every move. read more

I had a terrible experience!! I saw a dinette set that I really liked in the Buck-head store, but decided to still look around. At finally coming to the decision that this set was the one I wanted I took a ride out to this location. The saleswoman who greeted me moved like she had lead in her Shoes. We had to wait to pull it up on the monitor because Someone else was on it and the other monster was broken. We finally pulled it up and the store manager told us it was on back order. I decided to leave because they seemed a little suspect as they answered me. Long story short I went back to buck head, there I bought and paid for it and They will be delivering it this coming week. read more

Warren Brownlee helped us yesterday with several pieces of furniture needed as well as mattresses. He was very professional, caring and patient as we asked many questions and tried several mattresses. He is a great asset to Ashley Homestore in Newnan and I look forward to working with him more in the future! read more

Bought a coffee table on clearance they said it was a good and functional table but the one on the floor was the only one left. We loaded it up and I tired to take it out of the car only to watch it fall apart and parts go flying everywhere. From wooden dowels that were way too small to screws that did absolutely nothing I would have found better built stuff at a junkyard. For a company to even let this walk out the door without trying to make it worth buying is ridiculous and shows the quality and integrity of this company. You are a furniture store, at minimum put some wood glue and correct sized wooden dowels in to hold it into place. We are repeat customers and got treated like absolute garbage for them to just get rid of bad and cheap inventory. As soon as you sign the paperwork you are screwed with a crappy product that they will barley acknowledge they sold to you, we had to buy ratchet straps to keep it together and I will have to buy a lot of wood glue and bigger dowels to make it work. We have bought several pieces of furniture from this company and I'm proud to say they treated us like low life peasants and we will be shopping anywhere else but this company no matter the distance or the price because anything is better than Ashley read more

I purchased a sectional on 12Oct2022 from Ashley furniture in Newnan Georgia. It was delivered shortly prior to thanksgiving and we notified them of burn marks on one of the pieces. A tech came out to fix the damages and while leaving, left staples all along our drive way causing injuries to our dog, children as well as requiring new tires on two of our vehicles. Please note, we have ring camera footage of the technician shaking our the blanket with staples out in our drive way which Ashley does not admit too even though provided the video. A complaint was filed with Ashley demanding immediate attention in which we were never contacted and a request was submitted for a different tech to come out and observe the damages. Upon arrival the second tech determined the couch was not in good quality with exposed wood and staples sticking out and ordered the piece of the sectional be replaced. Since then we have not heard from Ashley or anyone trying to correct the issue of injuries to our dog, children as well as requiring new tires on two of our vehicles. read more

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Excellent customer service. Daysha and Mrs Amanda did an amazing job on price matching for a purchase I made at the Newnan location. They took it upon themselves to find the price match that saved me quite a bit. read more

Diane was super sales lady. Great service. She has a lot of knowledge on furniture and matress.

I am EXTREMELY frustrated with Ashley's furniture! They always send us damaged items and we have to go through difficult times with calling customer service and making sure they can send someone out to " take " a look and then leave then requires us Calling back to get someone to pick up the damaged item. Customer service is horrible! Why would my husband and I pay FULL price for damaged items and for them to send someone out to fix something when there should be NO damage in the first place?! Ridiculous and I plan to cancel my credit card with them. Worst experience ever. Don't waist your money or time here. Worst employees and worst customer service ever. read more

Ashley Store - Not aligned correctly and we spent over $1200. Smh - Furniture Stores Near Me - Newnan, Georgia

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Thank you, Tracy Robinson at Newnan for guiding us through our purchases today. We appreciate your patience in all of our indecisiveness!

Bonnie that works at Ashley furniture is awesome. She was super helpful and we're really happy with everything she did for us. Thank you.

Bonnie was more than helpful and went above and beyond to help meet every one of my needs for a new sofa!

I bought a set of furniture from this store. The wood used to make the sofa was rotten. The bedroom furniture is horrible. I will never shop at any Ashley HomeStore again. Poor quality unlike any I have ever seen. read more

DO NOT BUY FROM THEM! My wife and I bought a $400 coffee from them. Upon delivery of our table, we noticed it and been chipped and damaged. The delivery guy told us to keep the table and that it will need to be settled with the store. When I went into the store they told us that we should have never let it stay on the house. The best they could do is send a technician out and not able to replace it. I'm not a picky person but do not see it appropriate to be forced to keep a piece of damaged, then refurbished furniture. They don't care about their customers receiving quality furniture. I will be sure that none of my friends & family buy from Ashley. Do not risk your investment. They were very accommodating leading up to the sell but don't care now. You're better off ordering from Wayfair. read more

Unbelievable. I ordered the parts for the and I was told 2 to 3 weeks . I was told today the the parts and not going to be shipped out for another month! That's the beginning of November. And they don't considering waiting 2 months a problem or an inconvenience. The reason it's taking so long according to them is Covid . I asked why I had something shipped from England and it took just a little over 2 weeks and they are dealing with Covid and customs. I asked why everyone else in country has made adjustments but no them! Covid is just a cheap excuse . So according to them anything shipping out will take 2 months. Keep in mind this started the middle of august and it's now the 1st week of October. Once again no compensation for the inconvenience. . I had to spend another $600 to buy a bed. They just don't care I don't like to get angry on the phone but they have worn me out and I'm out of patience. read more

Great customer service. Friendly environment. My delivery was on time and my furniture was exactly how it looked in store. Delivery drivers even put my furniture together for me I would definitely recommend! read more

Shopping at the Ashley HomeStore in Newnan, GA was a pleasant experience. Mr. Brown was GREAT! The delivery procedure is the worst of any company I have ever dealt with. I was charged $130.00 for delivery. I expected that. I scheduled for delivery to be on a Saturday several weeks from when I placed the order. I was ok with that. I scheduled my current couch to be picked up the day before the Ashley delivery. Here's the trouble that I didn't know. Ashley furniture deliveries until 9:00 pm on Saturday night. I had made evening plans because it is Saturday, my day off, when they confirmed THE DAY BEFORE I had a timeline from 2:15 pm until 6:15 pm. I explained I had plans and was told they could bring it on Tuesday, but there again couldn't get a time because they decide the times based on the routes. Well, I work on Tuesday and I do not have nothing to sit on because I have had my other couch picked up. They deliver the couch on Saturday night and the sofa frame is broken. WOW, here we go again. I explained I was not going to take off of work to wait on a couch. Considering I paid $130 I would've thought I would have had some consideration, but nope. read more

Jamar, sales associate was great not pushy a all. Compared multiple prices for me and my family. The process of getting credit was quick and painless as well. Delivery was timely and accurate. Even with damaged piece the 2 delivery men were quick, efficient l, and kind. Would highly recommend Ashely in the future read more

Was very please with my furniture and the delivery was beyond exceptional.! Furniture looks great con my new home. Thank you

Me and my husband had a great experience at Ashley HomeStore. We had such a great experience or first time at Ashley we designated this place is our go to for any furniture for our home. We went In browsing furniture for one our guest bedrooms and Robert immediately greeted us. He asked what we were looking for and we told him. He made some suggestions for us and helped us build our bedroom. He was so helpful kind and knowledgeable. Robert was awesome! read more

Horrible customer service. Walked through the whole store. Even sat down on the furniture I wanted. Three reps walked by -- no one asked if they could help me. I have gone to Rooms to Go! read more

I bought a couch and love seat from Ashley furniture in Newnan Ga. sales guy was great, however the customer service is horrific.. they delivered and set up a love seat with a broken frame.. BEWARE.. check your furniture.. I called the store they said we can't help you call service. I sat for 30 minutes on hold multiple times..sent in pics.. called again.. sat on hold . Then finally got someone on phone .. they said computers are down we will call you back. That was 3 days ago..The level of incompetence is unbelievable..Better Business Bureau is My next step... Totally disgusting the way they treat a customer once they get your money. read more

Do not purchase from Ashley's furniture!!! We bought a $1600 sectional couch. Absolutely poor quality. We have had the couch 3 months, in the first month there was a rip on the couch cushion, now the couch looks like it has material balls all over it and the couch is barley used! I called to inquire about a return policy and they said they do not return furniture! I got corporates number and I called them and they said the same thing. Very unwilling to help a customer! If I would have known that at the time of purchase I wouldn't have done business with them..Mind you this couch is only 3 months old ! Never will I buy anything from them ever again nor will I recommend them to anyone! If I could give them 0 stars I would read more

Both times we have shopped Ashley's furniture we have had a great experience. Our livingroom set has held up nicely and our bedroom ser arrived and was put together carefully and without any damages. In the store the sales associates were kind, had us laughing, and was doing anything they could to get us the lowest price on our bedroom set. We love Ashley's! read more

DO NOT BUY FURNITURE FROM ASHLEY!! I bought a sofa and recliner less than a year ago. The cheap foam in the recliner is already breaking down. I filed a warranty claim and it has taken almost 3 months to get any results. Worst of all, I bought a dresser, for $1000, for my son to use while at college. For that price, you would think that the quality would be good, if not great, right? I had also purchased the extended warranty, that, I was told, covered any type of damage except intentional damage. Well, less than a month later, two legs broke off. So, we filed a claim. First, they decided that it could not be repaired, and needed to be replaced. BUT, because my son's college was not close to the purchase address, they would not deliver to his address! Even though, this is a national chain, AND there is a Ashley warehouse near his address! This is like buying a T.V. at a Walmart in Chicago, and having to return to that store to get it replaced because you live in St. Louis! Second, the warranty company, (GBS), made it sound like they were doing us a favor by replacing the dresser, even though that is how it was represented to me at the Ashley store. There is no pride, or quality, in the cheap furniture that this store sells. Go somewhere else! read more

Do not puchase the furniture warranty, it is a scam. You get passed around and it takes weeks to get a "technician" to review the problem, who then submits a report to determine who is to blame for the defect. Then in order to get the repair, the whole process starts over again. This a rip-off read more

Very impressed with the patio furniture we bought there. Customer service was excellent! I loved the real time updates on where delivery truck was so we could track it and know exactly when to be home! read more

Ashley Store - Furniture Stores Near Me - Newnan, Georgia

They try but not enough! Prices do not match with Atlanta! When I explained this they told me that this is not possible even I gave the name of the staff and photo of the price. So, they should be able to fix this problem and do price adjustment for their customers. I really shouldn't drive to Atlanta for a better and cheaper service. read more

The customer service in this store is what all other retail and shopping centers should strive for. Beautifully laid out show room, plenty of selection to chose from, and not once have we ever felt like we were not their number one priority. Just about every room in our home has been furnished from the Ashley HomeStore Newnan, GA location. read more

I do not under any circumstances recommend this Ashley Furniture store and I would like to share my experiences as to why. I went there on Saturday March 14th 2015 to purchase some furniture for my newly finished basement. When I found the set I would like to purchase (1 sleeper sofa, 1 ottoman, 1 chair, and 2 end tables), I had to hunt down a salesperson to actually help me. I found a clump of them lingering around the front of the store. They seemed to be apprehensive of helping. So I approached a woman and stated what I'd like to purchase. After getting everything in order (approximately a 30 minute ordeal) I was told my order could not be delivered until Saturday April 18th. At that point I asked why they could not have told me that before making me wait a half hour and that I would take my business elsewhere. A manager overheard and offered another 10% off. I took the deal under the auspices that it would in fact be delivered on the 18th to which everyone agreed would be no problem. I left the store not happy, but content with my purchase. Fast forward to Wednesday April 15th. I received a robo-call confirming that my order would be delivered between 12 and 4 on Saturday April 18th. I was pleasantly surprised and made arrangements to ensure I would be home that day. Later this evening I received a voicemail while I was out that my order was delayed and could not be delivered until Tuesday April 28th. As this was unacceptable I drove to the store to get a refund. Upon entering the store and explaining to the manager that I wanted a refund it took them well over 20 minutes to even find my order. After looking it up and doing what they could to find an earlier ship date, they explained to me that there was some shipping port in California that has their shipping containers and the people were on strike which delayed my order. They offered me a $200 gift card to keep the sale which I politely declined. (Why would I want to spend more money at a store that cannot deliver their items on time?) Had they offered me $200 off my purchase I would have accepted. But see, that's the rub. Nothing they sell in that store is $200, so the gift card offer was basically an invitation for me to spend even more money at this establishment. I received a refund to my credit card (which by the way I had already paid in full, which means I will need a refund check cut to me from my credit card company), and left. The funny thing is about my entire ordeal is at no time did any employee apologize for the inconvenience. Had they just said the words they were sorry, I more than likely would have kept my order and accepted a later delivery. I would highly recommend to anyone thinking of purchasing furniture at this store to go somewhere else. read more