I would give a negative review if I could. So we went and got a whole new bedroom set. The first dresser they dropped damaged my floor, broke the dresser. It literally sounded like a bomb in my house. Had them take it back and schedule a redelivery for a new item...well they redelivered it but it was the same damaged dresser. I didn't see it until my husband came home and laid on the floor and looked under it thinking no way they wouldn't have. Well yep they did. read more

Ashley Store - Furniture Stores Near Me - Murfreesboro, Tennessee

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It really breaks my soul to have to leave this review/warning. I purchased a living room set under 24 months promotion . As soon as I left the store my promotion was changed to 12 months with no warning . Now I'm stuck with a $1,003.33 worth of interest and synchrony says they can't help me because they don't change promotion after 6 months . I have been dealing with the store for the past month with no results . They said they will let synchrony know to change the rate however there have not been any communication to synchrony . The worst part is , that I was just about done paying this merchant and now they have set me back . I will never do business with synchrony or Ashley furniture store as this is an illegal and Inmoral way to do Business. Please be aware of scam: and false paperwork. read more

Ordered and paid in full for a rug in June 2025. Rug never showed up, called in August about where it was and when we could expect it. We were told it was backordered. Mind you it was supposedly in stock when we paid for it. Months have gone by now so we called 11/1/25 and canceled order and asked for a refund. we were told 7-10 business days for refund. Called again on 11/25/25, 12/13/25, and today 12/30/25. Every time we get the same story, still processing, should be 7-10 business days. This is the worst company I've ever dealt with, hands down. They are very quick to take your money, but not give it back. We will be filing a complaint with the BBB and the State of Tennessee read more

We were in need of a dining table and got a few from two different places. And all the furniture that was delivered was damaged or broken. Tables from the second store was made by Ashley and it was back ordered for 2 weeks. We finally got it and the leaf wouldn't line up and half of the chairs did t show. Then they sent us another one and a few more weeks and that was broken in the same spot. So we cancelled the whole thing. It's unfortunate that we keep getting broken stuff from them. Their prices aren't too bad but got a lot of broken stuff from them. Check reviews to see what others have said. Looking elsewhere atm. read more

I visited the store in Murfreesboro looking for a sofa and recliner. Did not find what I was looking for so I settled for different version. The sofa and recliner I sat on in the store was comfortable and fit my small body. . . my feet reached the floor and the seat was soft and comfortable. I asked the salesman and the cashier at the register if the delivery person could move the current furniture before placing the new in place and was assured that could/would happen. The furniture was delivered at about 7 pm by 2 men who SPOKE NO ENGLISH! SPANISH ONLY! So, we could not communicate! They refused to move the current furniture. Continued to wave his phone in my face . . . which also was in SPANISH! I tried to call the store but it was now after hours! The only person available was "Jenny" the Bot! First thing the next morning, I started calling the store to complain about the delivery and furniture! I was told 4 times, "There is no one available to speak to you. If they don't return your call, in a hour, call us back!" Four hours later, I STILL had not spoken to anyone other than a receptionist! The NEVERl returned my call! Meanwhile, the furniture was hard and uncomfortable! Finally, I filled a complaint with the Tennesseee Division of Consumer Affairs on Sept. 12th. Finally, on Oct.4th Ashley called me back. The bottom line is they have done nothing, continued to ignore my complaint and calls! I spoke with, Angel Curry from Ashley's Corporate Solutions dept. who after 3 phone calls, in which she remembered nothing of our previous conversations, she did offer to try to approve an return and exchange of the furniture (which I would have approved). Today, Oct. 13, she said, "I can't do anything else for you" which was nothing! They have a 3 day return/exchange policy which she said I was long past! I called them with my complaint the NEXT DAY! They ignored me for 3 WEEKS! I spent $3,000 for furniture which I hate and find very uncomfortable and they will do NOTHING! THEY CALL THEMSELVES THE BEST FURNITURE STORE IN AMERICA! THEY DEFINATELY ARE NOT! I WILL NEVER BUY ANYTHING FROM THEM AGAIN AND I ADVISED EVERYONE AGAINST DOING BUSINESS WITH THEm! read more

you're lying deceiving scamming thieves and I need a full refund of 581.65 immediately. I cancelled on the same day I placed the order due to seeing negative reviews online. the next day I continued to receive automated texts about delivery - AFTER I HAD ALREADY BEEN IN THE STORE TO CANCEL!!!!!!!!!!! I must have the full amount refunded and I'm not going through automated customer service hurdles to receive it ..you took the money , I must have it back NOW or it's stolen from me ...and that's A lot of money to be stolen... put 581.65 back on the card I paid with yesterday ASAP read more

We purchased a couch via Ashley online - Everything was good until delivery. We paid to have it delivered to a specific room and they left it in the middle of the first room they entered. The couch came damaged underneath. I call within a few hours to address it. The wait time to have it looked at is 2 weeks. They must have a long line of repairs needed. I do not think 2 weeks is reasonable when it came with issues. All you can reach is AI - or individuals that "have not control" over the claim. Extrememly frustrating. read more

One of the worst experiences I have ever had with "sales professionals". The original sales professional lied stating that a certain piece of furniture would look a certain way. Upon delivery it was the exact way we told her we did not want. Half the furniture was returned on delivery (damages/didn't meet expectations) which I was fine with. Went back in 10 days later to see about swapping a piece of furniture and seeing when the other furniture would be delivered. A different sales professional explained the hold up with getting the original furniture re delivered and said he would call back when it was all sorted out but would call at the end of business. Well no phone call, called two days later with no updates but the false promises continued. A week later still no word on my furniture. My advise just go some where else it will save you the head ache read more

I bought a new leather sofa from Ashley. It was delivered with significant dents and scratches on the back cushions. I went to the store where I bought it the next day. They told me to call customer service. I called and sent pics of the dents. They said they would file a claim and get back to me within 48 hours. A month later they said my claim was reviewed and they would ship me parts. A few days later I got replacement parts. I called and they made an appointment for a technician to come out. A month and a half after my purchase date, a technician came out and repaired my sofa. How can a furniture store operate like this? They sell you damaged furniture and then take a month and a half to repair your brand new furniture. The customer has no say if they want a refund or a new sofa delivered. Once you buy it, you own it regardless of its condition. Again how do they stay in business with this quality of furniture. read more

Please do not buy from this store. All the negative reviews are true. You will more than likely get a discounted price in the store, they will probably find you credit that will work for you, they might throw in some free stuff and promise you "white glove service". This is all a scam! What you WILL receive is the poorest service you can imagine, late delivery, INCOMPLETE DELIVERY, lazy installers that hide parts to not have to assemble, a sales team that says talk to service and an endless run around with no resolution. Do not buy from this store. But if you make a mistake DO NOT SIGN for an incomplete non-assembled product. Prepare to wait a lifetime for whatever needs remedy. Buyer beware. Lastly this is all for terrible quality furniture. If you are looking for affordable furniture in Murfreesboro go to FMO. Wonderful staff, competitive pricing, BEST DELIVERY and impeccable service. read more

Not even 1 year old and the chaise cushions feel like you've hit wood when you sit. I reached out to the Extended Warranty company. We purchased the 5 yr. They advise that cushions from wear/foam is not covered .  They recommend that I called the store manager because they might be able to help me out further.  I contacted the manager Joe at the Murfreesboro TN store.  He asked me to call their customer service line. I did, twice! They were supposed to send me an email with a price quote for replacement foam. That never happened. So yesterday I called the local store. The sales rep I talked to was very rude and told me that they don't have anything to do with the customer service. I said yes! Ashley Furniture has everything to do with their product and customer service. He hung up on me. I called today and left a message for joe, the manager. The salesperson Joe that answered the phone said he would give him the message. I said I would appreciate a phone call back today! He said well that may not ​ able to happen. I said, he has a full shift to return my call. I found out yesterday he would be there at noon. They do not stand behind their product. A $3,000 couch in here we are. Never again! I wish I could upload a photo. ​ Sent from my Verizon, Samsung Galaxy smartphone read more

Negative stars earned. Giving one star is generous. Ordered from Tommy a loveseat that was on the floor and showing in-stock. He input the wrong SKU #s and on the day of delivery we advised this is NOT the loveseat we ordered. Delivery team would not remove it so I immediately called their "customer care" hotline. After given the runaround, I was able to get the crew back out to remove the incorrect pieces. The correct loveseat pieces were then entered and luckily in-stock but not able to be delivered for a week. Ok, the day before Thanksgiving and guests coming. It was ok because they had it in the local area so we were ok. Received a confirming call and two text messages to be home to receive the furniture. Acknowledged all messages that we would be home. Now the evening before delivery I just received a call that "oops your loveseat is on backorder" and will not be delivered tomorrow as promised. I could not reach a live agent after numerous tries so I called their store where purchased. Lo and behold Tommy was working and I expected him to feel some sense of accountability to help rectify this mess. Nope. Blown off by Tommy. I had to call back to get him to respond after he was going to "call me right back". Now being shown in the text messages scheduler that I can get the loveseat after Thanksgiving (when needed) on December 7. We will be bringing out the beach folding chairs for our family and NOT holding our breath on December 7th... although they've already taken full payment for our order. Never ever again. This is like a scam operation. read more

Buying a couch here was exhausting . Salesman either couldn't do math or was purposely dishonest. He wouldn't give specifics of price, kept changing information, then wouldn't show us all the papers before expecting payment. We really wanted the couch, and thought that everything was straight after a manager got involved. When furniture was delivered, they had shorted us on part of our order but we missed it at the store. It's been a long time since I bought a couch. I won't be back as a customer. read more

Well, I think some compensation is due here!! This is BEYOND RIDICULOUS So today is Saturday, Dec. 3, 2022 and the delivery guys just left and this was supposed to be my last delivery of all of my furniture and still they DO NOT have it all. My husband and I will be sleeping on our mattress on the floor until our bed gets fixed now. A gentleman called me Friday and said our bed was complicated and he needed to know what we had so I went into the garage and read what was on the 2 boxes that where delivered with our 2 delivery. He said good that means we have all the parts. Well, when the guys got here today they tell me that they do not have the 2 post that support the Headboard and they don't have my other night stand. I think its time for me to call Channel 2 or Channel 4 News, this is beyond ridiculous. No one knows what anyone is doing. I emailed my sales rep., this week and haven't heard back from him. I DO NOT won't the Mirror that goes with my dresser anymore. This needs to be taken off my order B814-36 $185.01 I DO NOT wont a delivery, text or call from (Jenny, the chatbot), or warehouse until ALL of my furniture, pieces are in and ready to be delivered. Its almost been a year I have been waiting for this furniture. Donna Howard Escalation Specialist Albuquerque, NM 87104 731-891-3612 She is the one that has been dealing with the warehouse and scheduling deliveries. Mike Woolfork our awful Sales Rep. which types in all caps when he does respond. I don't care who you are. If you are in sales, you must make it a priority to check your emails and he doesn't. He even says it's easier to get me by calling. I'm not calling someone after a certain time of night and sometimes it's easier and nicer for me to send an email versus call because of me being mad. He is located at Ashley Furniture 460 N Thompson Ln. Murfreesboro, Tn 37129 615-425-3339 Delores Derr read more

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Do not buy furniture from this store. Purchased a table and was told it would arrive completely assembled and when it was delivered, I had to put it together. I asked Ashley to send someone to assemble it, and they refused. They said it was my problem. read more

My wife and I just moved to the area and we stopped by to get a couch and Ellen hooked us up with exactly what we wanted and needed! We came back a few days later and snagged chair to go with it. The service was that freakin' good, my wife and I refused to look elsewhere. As long as we're around and Ellen is still here, we will be buying our furniture from Ashley. read more

The worst customer service experience I have had to date. Purchased a $1600 bedroom set, was told by the sales associate when we purchased it they had a 72 hour no hassle return/refund policy if we were not satisfied with any part of it. Mattress showed up exceptionally hard/thin/could feel the springs, very poor quality. Nothing like what we tried in store. Attempted to return the unused mattress for a refund (15 minutes after it was delivered) and ended up in call center purgatory. Apparently they can't initiate refunds in the store, it has to be done via call center. I even offered to pay a restock fee. Was just transferred from one unhelpful person to the next. Finally gave up. Moral of the story: the sales people they employ will tell you whatever it takes in order to get you to swipe the card, they do not stand behind their product (not even for 24 hours), and will mislead you at every turn. Proceed with caution. read more

Final update, for the bed at least. Multiple broken parts, missing hardware, and a full 5 months after delivery I was finally able to use my bed. It looks great but due to zero help from Ashley. They finally sent me the replacement posts, I asked about returning the broken ones, and was told "We don't want them back" and mentioning I couldn't throw them away as the garbage service doesn't pickup large items I was told "I don't care" from a "friendly" guy in a call center, he said in Mexico. Still no word on the sectional that was ordered 8 months ago, no updates, no delivery estimate, no contact, nothing. The reply from the business "far from our usual standards" is far from the truth as I've heard exactly the same thing from many many friends and family. Final update, for real this time, April 2022. Called to get a status on the sectional, was told it was ready for delivery, I asked about a discount for it being 6 months late without communication and was told, after 30 minutes waiting, they could request a discount but it would be better if I had it delivered and called back. I asked if I'd be stuck with the sectional at full price after it was delivered and the customer service employee, who was very nice, got quiet but said he understood. The TL;DR is don't be in a hurry, it will be much longer for delivery than you're told AND it may be broken when you receive it. read more

I would not recommend this Ashley furniture store to anyone.Terrible experience after the sale. Stephen my sales associate was great. But everything went very downhill after that. Ordered a bedroom set On July 19 So far I have only received a headboard and the dresser. That's 19 WEEKS. Still missing two nightstands side rails and the footboard, can't do much without those. Delivery of these items have been quoted and scheduled many different occasions. All I get from the store is a run around and another scheduled maybe it'll be there maybe it won't,hell we don't know. The Ashley website actually Actually shows the end table as being in stock. I can order them from the website, but the store which is a franchise of Ashley does not seem to be able to get them for me. Order me the night stands online, give me the footboard and rails from the floor maybe that is a solution. Ordered some barstools back in January and they still have not received them. I stopped by the store yesterday and got a refund for the bar stools I am also going to cancel the bedroom set and have them come pick up the headboard and dresser. Maybe I'll be there to let them pick it up, Who knows.Might have to reschedule that several times as I may not available. On a side note I ordered 2 other bedrooms, living room furniture from Havertys and RTG on the same date and have had them for couple months. This franchise owed by DSG based in Memphis is terrible. Look at other reviews at other sites and you will see this is a pattern of making a sale and then not delivering read more

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I purchased a sectional set from Ashley Furniture on March 5, 2023. I initially told the salesman I wanted to pay majority of the balance using gift cards but needed to wait until I received a refund from a different furniture store. The salesman told me that in order to lock in the price I needed to open a finance account that day and to come back to the store once I received my refund and use the gift cards to pay down the balance. On delivery day, the delivery guys didn't know how to put together furniture and delivered it unwrapped. One of the pieces had a rip and the cushion on top had noisy plastic inside. I called the salesman and he said if I called the customer service number I could not be refused replacements since they came damaged. I called customer service and was told that the delivery guys didn't close out my order because I didn't sign anything saying that the furniture was delivered so they couldn't request replacements until the next day. I called again the next day, sent pictures of the damage and was told not to worry about the cushion since I couldn't take a picture of the inside, it would be replaced. I then received a very unprofessional email from the manager using texting language and incomplete sentences saying that I couldn't get replacements and a tech needed to assess the damage. If it wasn't repairable they would then replace the pieces. This was NOT what I was told initially. She said someone would contact me within 24-48 hours, but it has been 6 days. I went to Ashley Furniture today and was told that I couldn't pay using my gift cards because the furniture was delivered and needed to pay via the finance company. The finance company will only accept payments from a bank account. This has been an absolutely horrible experience. I have been completely lied to and tricked into opening an account so the salesman could make a sale causing me to pay with money I do not have when he assured me that I could still pay using my gift cards. read more

This is just an update. Per the February 10 response to my original negative review, I emailed Ashely Furniture at their email address. Three full business days have passed and have yet to receive a response. Similarly, I sent a direct message to their Twitter. They responded that they would investigate it and get back to me. That last communication from them was on February 10. There is no indication they care about customer service at all! read more

This was the worst experience I have ever had in buying furniture for my home. We ordered the furniture June 2nd. They cancelled three delivery dates we had scheduled and then when they did deliver the furniture 3 weeks later it was all damaged or the wrong item was delivered. They also damaged our walls and doors when they brought the furniture in. We were told they were going to compensate us for the damage but we haven't heard anything from them even though we filed a complaint. It took us until the end of December for Ashley to fix or exchange the pieces. We are still in dispute with the credit card company because items that were returned are still on the charge card. One item they sent to the wrong address and are telling us that they delivered it so we have to pay for it. We live in TN and they delivered the item to AZ. We were told by the store manager that we would receive a discount for all the trouble we had once everything was worked out. LOL! Well now Ashley doesn't have store managers that you can actually talk to... so the sales person we dealt with no longer works there nor does the manager that we were working with. Horrible customer service and the quality of the furniture is extremely poor. Very disappointed in Ashley Home Store. Would never buy anything from there again. I would not recommend them to my worst enemy! read more

I love my furniture and the sales guys were great. If I could leave the review for those guys it would be a five, however, it's not a complete experience without delivery. First, I was scheduled for a Saturday and guess what, cancelled with notice. Reschedule for the next Saturday, OK. Window for delivery 1215-315, ok cool. Get an text saying 21 minutes out. I'm ready. One gore and forty mins later they arrive. A bit irritated now. Guy comes in and asked to see where the furniture was going. I showed them. Then... I had to sign a waiver, "Just in case we damage your house." Are you f'n kidding me?!? Unbelievable. Mover was pleasant enough but that kind of contract deal is not acceptable to me at all. My parents bought some furniture from Havertys and the movers were employees of the company, not third party contractors. I'm not done furnishing my house but I know where my next furniture will not come from! read more

I ordered 2 brown valebeck bar stools, sale person put in wrong sku and I received 2 grey. Called the stor3 and was told to call GRT who promptly told me to call the store. After I finally got in touch with a manager, Andy, he said he entered the proper information and I would need to call GRT back and they would take care of getting my exchange. Called GRT back and was told he entered wrong info would need to call the store. Called the store got th3 he is busy will call you back, no call. Called back left my info yet again, no call back. I called th3 store talked to another manager Joe, said he would take care of it and promised to call me back the next day no call. Yet another call to the store and talked to Charity who swore it was taken care of and right chairs would be delivered on Thursday or Friday and she would keep on top of it. No call back to let me know which day, called the store back and got yet another sales person Ellen who told me I would need to call GRT, when I through the BS flag she said she would take care of it. She was a women of her word and got it resolved. She accomplished what 3 managers couldn't do, maybe she needs to be the manager. Mor3 to come as I go to pick up my chairs tomorrow. read more

I have been in my new house now for 7 months and have been waiting for my furniture to come in since then. When I call I only get through to the 1800 number that would tell me my furniture is 6-8 weeks out. I finally today got a call back with them informing me that my furniture came in months ago and they accidentally sold it to someone else. I do not recommend shopping here. read more

If I could give MINUS 5 stars, I would. This store is a showplace only. It is NOT affiliated with Ashley Furniture at all. The delivery men that ruin your furniture DO NOT work for Ashley Furniture. The salesperson in the store who says "Call me if you run into any problems" DOES NOT work for Ashley Furniture. He refers you to a customer service number where they....wait for it....DO NOT WORK FOR ASHLEY FURNITURE. They cuss and swear and verbally abuse you when you ask them to cancel your order and refund. Accounting takes one full month to process your refund check they said would take 5-10 days. You'll have to call at least 5 times before they process it. PLEASE, do not go through what we went through over a $400 table. Please do not give this store in Murfreesboro your money. You can buy an Ashley Furniture product at many different stores and be treated 1000% better! read more

I would give zero stars if this was an option. I purchased an entire home of furniture in September 2021 and went through their financing option. I have been overcharged several hundred dollars, to which I was told wasn't their fault, and essentially tough luck. We had partial pieces delivered, wrong pieces delivered, and damaged pieces delivered. The store manager is useless. Corporate gave nothing but the run-around with no resolve. I will never, ever shop AF again, nor recommend to anyone. read more

We are now having issues with the cracking and popping sounds with the armless piece of our sectional. A call to customer service led to a service ticket where someone will come look at the piece. More of our time wasted on this faulty furniture. Once you purchase...the store will not help in any way to rectify issues. Very disappointed with this company and quality of their furniture. $2000 + and left with this. Please shop elsewhere. read more

Sloppy Operation: Never Again 1) From 3 sources of information, no 2 pieces supported each other. - Website - App - Email Updates All sources had different information about billing, shipping, and protection plan. 2) I contacted the Chat on the website for clarification 3 times, to find out they cancelled my protection plan. - I literally got on chat to confirm my protection plan was there. (with 3 different pieces of information on this, it was confusing) - I was assured it was there, Then they removed it. - I have all chat transcripts saved. 3) I called to get my protection plan placed back on the order. - I was informed they "would place a note on my order that I requested the protection plan, and if there was any damage they would repair" - Not being an idiot, I told them I needed something in writing that my 5 year protection plan would be honored. She put me on hold and came back stating that was not possible. 4) Their solution was to cancel the order, and re order. - The pieces all had different shipping dates, They could not apply the currently shipped items to the new order. - They would have to intercept the packages, and ship new ones. A much simpler and more efficient process would be to reinstate the protection plan that was never requested to be removed. Ashley Furniture, I have 2900 sqft of home to furnish. This bad business has cost thousands in sales. Check my wish list.... read more

Well, honestly, I have mixed feelings about this. We were there for quite a while because of miscommunications between the employees and how the sale should be entered into the computer. Therefore we were there for quite a while trying to check out. The Murfreesboro location has a good selection. For the most part all the employees were friendly and knowledgeable. Nothing to be upset about to never recommend them to others. The delivery was early, which was fine, except they tried to deliver to the wrong house. read more

I am going to add an addendum to my previous review. Be careful with this company. I ordered an Ashley Furniture night stand through Walmart. It was nearly half the price. Then, I noticed that two months after the purchase, they charged $100 for insurance of this furniture without my permission. This business is dishonest. read more

Just stay away. Read the reviews. I also had a horrible experience with Ashley. I now have a furniture issue I need to address. I live 1.5 hours away from the store. Since every time I go to the store no manager or help is available, I called to see if I could speak with management by phone or, if not, will the manager be in-store Tuesday or Wednesday. After going through the automated caller menu, the recording said the store is closed. It isn't. read more

Today, my 7 month nightmare with Ashley furniture finally ended. I am still totally amazed at the horrible customer service Ashley gives. They are all sweet and nice and happy until you sign that order form. Once they have your signature, the sales person, the store managers, the customer service people, all of them will ignore you, tell you lie after lie and blame anyone else they can for your "misfortune." I ordered an office desk in August, after canceled delivery dates, damaged pieces being delivered, Ashley employees blaming me and telling me that they have a no return policy, I had to get a lawyer involved to finally get my desk delivered today. Run away people, there are other options, it's not like this store even has good, competitive prices, the torment they put you through is not worth it. read more

I think insanity is believing that Ashley furniture might care about you as much after you make your purchase as it does when trying to make a sale. A few weeks ago my husband and I came into the Murfreesboro location. I wasn't thrilled about shopping at Ashley again after a horrible experience with the Franklin, TN location several years ago, but I figured I'd give them the benefit of the doubt and try again. We purchased a dining room table, several chairs, a bench, a server, and a TV stand. We were told that everything would be delivered by November 9th. Perfect! Just in time for family events and Thanksgiving. On Wednesday, November 7th I got a call confirming my delivery date and time frame and on Thursday, November 8th I got a courtesy call to let me know that there was an issue with our table and we might not get it on the 9th. That sucks, but fine. We were hosting a big family event, but things happen. At least we'll have it for Thanksgiving. The 9th comes and everything but the table is delivered. The delivery men get here earlier than expected but that's alright because both my husband and myself took time off of work to accept the delivery and get it set up. I express my dissatisfaction with not receiving my entire order and one of the delivery guys tells me that they should have called me earlier in the week when they found out and rescheduled our delivery. They did not. So now I have chairs, but no table. I hosted my entire family and repeated apologized and explained the mix-up, but that we should have our table soon and everything will be set for Thanksgiving. Today, November 11th, I get a text message telling me that my furniture is ready for scheduling and to confirm the date I would like my delivery, the earliest being the week after Thanksgiving. What really got me upset was that I did everything on my end correct, we went weeks ahead of time to purchase this furniture and we GAVE ASHLEY A SECOND CHANCE and yet again we get screwed. I called the number provided and was basically told that there was nothing they could (would?) do to get it delivered before then and that it isn't their fault that there was a back order and that the 30th was the earliest they could possibly deliver. I am beyond frustrated with this company. How you can disregard customers after they place their orders is horrible. I understand that bad experiences can happen, but now that it has been proven that this is a repeat customer service process, I am done and do not ever plan to return. read more

I should of read these reviews before shopping here. It is as bad as they say. They have nothing in stock, and everything is back ordered for months. I've been trying to exchange an item for months. Please avoid if possible. read more

On 09/06/2020, we made a significant purchase at this Ashley location. We were told the item would be delivered on 11/06/2020. That should have been the first clue of the disaster that was to come, but the item was an exclusive so we had limited options. The items were not delivered on 11/06/2020, so they re-scheduled to 11/11/2020. A few days before that date, we received a text message (not a call) telling us delivery was moved to 11/12/2020. On 11/11/2020, we received a call telling us they wouldn't be able to do the full delivery on 11/12/2020. When I complained, the representative hung up on me. I called back and held for 20 minutes before the representative told me the new date is 11/17/2020. We will see. 1) We purchased many different furniture items from several other stores around the same time. None had the delays Ashley did originally and none had to re-schedule their original dates (some were early). The only items we are still waiting on is Ashley. If the item wasn't an exclusive I would cancel it and look elsewhere. 2) Look around for other stores before buying from here. If it's exclusive, you have no choice. But Price Point Furniture and FMO have much quicker deliveries, better customer service, significantly better prices, and many of the same items (exclusives excluded). 3) Avoid Ashley Furniture at all cost, including this location. Don't make our mistake unless you're into weirdly higher prices, terrible wait times on deliveries, multiple re-scheduled deliveries, and horrendous wait times. Do yourself a favor, trust me. read more

Ordered a $1600 bed frame and nightstand set on 7/18, was told to expect an 8 week turnaround for delivery. 8 weeks later (9/14), no updates. Don't expect to see anything for at least another month at this pace. Called the store to get any type of update - spend 15 minutes on hold TWICE without an actual person ever even picking up the phone. How are you supposed to even check on an order or cancel at this rate? I guess you'll only get service (lip service at that) by actually going into the store. Would not recommend purchasing anything from this store. read more

Don't waste your time or money. You will regret it just like me. Bad customer service after purchase and bad quality in product they deliver. read more

Do not purchase from here. What a nightmare. I bought a platform storage bed and chest. (By old bed needed TLC so it went to someone who could fix it.) I told them that I'm literally on my mattress on the floor. Delivery time- 3 weeks! Fast forward 3 weeks later.. delivery day. They sent me a standard bed. I don't have a box spring. This was the headliner of my conversation with the sales consultant! They also sent me a dresser! So I sent them back. The delivery team was super nice. Got customer care in the phone, etc. I called the store and told them. She said someone would be calling me in the next 24 hrs. 2 days later, I received a text and call that my furniture is schedule to be delivered the next week. No one actually called me. But I let it go figuring they just fixed it all will be good. Fast forward to next week. They sent me the footboard with storage, but the set up was still for a standard bed. SO... they can't put it together. I told them to take it back. He (different delivery team) said "all of it?" I said, what should I do with it? Seriously.. I called customer care.. the team packed it up and walked out the door like I did something wrong! "Customer care" told me that I need to go to the store that I bought the furniture in to fix this issue. I told her that makes zero sense but I'll go. They are just going to tell me to call her back.. and that I'd talk to her in a couple of hrs. I went into the store and asked for a manager. There was a man sitting at a table who said "well, I'm the sales manager." So I told him what has happened. His reply after he shrugged his shoulders was "I'm not sure what we can do for you. This is a delivery issue." He went away for a few minutes telling me he was going to look into something. He came back and said, "we entered it in right." I told him there is a disconnect somewhere and I just need it fixed. He said he doesn't know what to do. I asked if there was someone at the warehouse he could call. He said he didn't know anyone. I asked him what I should do. Should I just cancel the order and go somewhere else? Got the shoulder shrug again and he said "it's up to you." I told him that I didn't want that. That my loyalty is to them, I just wanted the same from them. He told me again, that he can't guarantee me that I will get the right furniture and that I need to call customer care. I finally got frustrated and just canceled the order. He said, sorry it didn't work out. Geeeeezz!! He told me that he canceled the order and requested a refund for my down payment. This was Thursday. Yesterday (Sunday) I get a call/text that my delivery is scheduled for next week. Seriously?????? I called customer service and was told my order was never canceled. She apparently canceled and requested a refund. She said she sent me an email with confirmation. Guess what?? NO EMAIL!!! What a mess!!! Don't do business here! Save yourself. read more

I ordered my furniture in May. They didn't tell me until after I paid cash that they were 6-8 weeks out on deliveries but they would put me down for ASAP. OK, well I get a text saying my furniture will be here July 31. I took the day off and waited, around lunch I called them. They said on sorry computer glitch, your furniture will be here 8-5 we will deliver on 8-6. Ok I took off again and no call no nothing. I called again no apologies, no calls saying it wasn't coming. Now they are telling me mid to end of Sept. I asked for a manger to call me back and still nothing. I will never buy from them again. They have had my money since May. Two days of missed work and they have the worst customer service. read more