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    Thornhill Home

    3.4 (5 reviews)
    Closed 10:00 am - 5:00 pm

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    Smyrna Furniture Outlet

    Smyrna Furniture Outlet

    2.3
    (9 reviews)
    1.7 mi

    I rarely leave negative reviews, but my experience with this furniture store has been extremely…read morefrustrating. I purchased a couch and rug on May 19 and was told they would be delivered on June 10. A few days before delivery, I was informed the couch was delayed by two weeks. Since then, the delivery date has continued to change--from late June to July 4, then July 6--with no proactive communication from the store. Every update has required me to call and ask for information myself. What has been most disappointing is the lack of transparency. After multiple conversations, I was told that the vendor supplying the couch has a history of delays and ongoing issues. Had that been disclosed at the time of purchase, I could have made an informed decision about whether to proceed with the order. Instead, it feels as though making the sale was prioritized over providing realistic expectations. Communication has been inconsistent throughout this process. Different information has been provided at different times, and when previous statements were questioned, I often received lengthy explanations rather than clear answers. I was even accidentally contacted and given information regarding another customer's couch order. That raised serious concerns about the store's organization and handling of customer information. To make matters more frustrating, I was offered a "loaner" couch until my order arrives. While I understand the intent, I did not pay for a temporary couch--I paid for the couch I selected and was promised would be delivered weeks ago. After more than a month of delays, shifting timelines, and poor communication, I still do not have the furniture I purchased. Customers deserve honest timelines, transparent communication, and accurate information before making a major purchase. Unfortunately, that was not my experience.

    These guys are amazing! From the minute you walk in they greet you with a smile and an upbeat…read moreattitude, ask if you need help, and then they leave you to shop. They don't hover and make you feel hunted like other furniture stores yet they're always ready to help and check on you often. We even sat down with a few of them for a while and had good laughs with them. They're honest, affordable, and willing to do what is needed to help you find what you're looking for. We left the first time we went so we could shop around at other places but quickly realized this is the place to go with the best prices so we returned to make our purchases. What a great group! I cannot recommend them enough. Don't waste your time or money anywhere else.

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    Smyrna Furniture Outlet
    Smyrna Furniture Outlet
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    Thornhill Home - furniture - Updated August 2026

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