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Smyrna, TN

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Thornhill Home

3.4 (5 reviews)
Closed • 10:00 am - 5:00 pm

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Billy T.

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Thornhill Furniture - May 2022 In Stock

Thornhill Furniture

4.3(12 reviews)
0.0 mi

I saw a post on Facebook about a couch. When I inquired about it, I got a response with where it…read morewas located and that was it. After reading some reviews, I was a bit hesitant because people said when things went wrong, no one helped them once it was delivered...but their prices are good, so we figured we'd take a chance. We walked into the store and were greeted right away. They allowed us to walk around and take our time. We didn't have someone following us at a distance; they allowed us to look and were there when we had questions. After we decided, we went back and forth on a few details. Noah helped us and he was very nice and Billy (the owner) came and introduced himself. Long story short, a piece was left off our delivery. My husband and I went back and forth on the piece (he wanted it, I didn't), but we decided to go ahead and get it. When we received our delivery, it was not there. We looked at our receipt and it specifically said it was without that piece of the couch. We couldn't get ahold of Billy, our delivery drivers left (who were awesome) and we figured we weren't going to get it. We had absolutely no recourse because our receipt did not include that item, which we didn't notice until delivery day. Once the guys got back, they talked to Billy, called us and said it was absolutely ours, so we came to pick it up. The integrity Billy showed is beyond appreciated and noticed. From start to finish, everything they said they would do, they honored... not only in price and delivery date, but even with a small slip-up. We will 100% come back. Highly recommend.

These guys really tried and very helpful during the process. 100% recommend. Billy was more than…read morewilling to get the sofa here and I deeply appreciate it.

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Thornhill Furniture - 2022 June In Stock

2022 June In Stock

Thornhill Furniture - Labor Day Sale 2022

Labor Day Sale 2022

Thornhill Furniture - Labor Day Sale 2022

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Labor Day Sale 2022

American Freight: Furniture, Mattress Appliance

American Freight: Furniture, Mattress Appliance

1.6(38 reviews)
6.3 mi
•$$

Went in just to browse because they came highly recommended from a few friends…read more I specifically told them I was just browsing and pricing at this point and it's like they didn't even listen to anything I said. I specially told the salesman I was looking for a small sectional or a sofa with a chaise in the color grey. He showed me around in a hurry and said "Sit down, try them out! You wouldn't buy a car without test driving it first right?" After about 3 sofas it seemed like he was just rushing and trying to get me to buy anything! I then pulled up a photo of a sofa I saw on their website but they didn't have it in-stock. He turns around and gets someone else who said it'll be here in a few days and "coincidently" they only ordered "one" and insisted I need to go ahead and put it on hold if I really wanted it... Didn't your colleague JUST say "You wouldn't buy a car without test driving it first right?" They pressured me to buy to the point where I began to feel uncomfortable. It was pretty sad! They bragged and boasted about how they can beat any furniture company and their prices are the lowest, which is debatable, but came off too strong for me. After 3 more times of asking "are you sure you don't just want to buy this one today", "there's no telling when we will have it again this one sells fast", "the price could go up $100 if you try to come back and buy it" and a million other bs sales lines... I told them thank you and jetted out of there. I went to another furniture store across town and had a much more pleasant experience. I told them I was browsing and they respected that. I was able to walk around and look at my own pace. They also had some of the same brands at a lower price as well. Try to actually listen to your potential customers and don't be so pushy.

I walked in and Sam greeted me swiftly and warmly. He asked us what we needed and guided me to the…read morebedroom sets and described them with great knowledge. The process was easy and seamless. I would come back every time!

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American Freight: Furniture, Mattress Appliance - Graci

Graci

American Freight: Furniture, Mattress Appliance
American Freight: Furniture, Mattress Appliance

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Thornhill Home - furniture - Updated October 2026

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