Amazing Sales person I had. Very knowledgeable and patient, not pushy. I'd shop there again! read more

On Dec 9, 2025 my wife and I purchased $14,000 of furniture. We financed at 0% for 6 months with delivery scheduled before Jan 25 as we were leaving then for a 7 week vacation. We were charged a sale price which was higher than the on line price, which was $800 less than the sale price we were charged. The only way I got the credit was looking up the furniture dimensions and seeing the price less than what I was charged at the store. I am relatively sure I would not have been offered the lower price unless I had done what I did. Now the furniture is not available for delivery until after we return from vacation and I will have made half the payments without any furniture. Make sure you check the online price of any furniture you buy from Ashley t o make sure you aren't getting ripped off. Or better yet, consider a different option to purchase your furniture, I know I will. read more

I'm writing this review with a heavy heart. This store is a privately owned Ashley location and is not affiliated with the corporate chain, which means they operate under their own rules and policies. Unfortunately, we were given false information and misleading promises throughout the entire experience. What was said verbally didn't match what we were asked to sign on paper, and when we questioned it later, the management offered no accountability. We found a couch and ottoman we liked, but the prices were higher than what we saw online. We were about to leave and purchase them online instead, but a staff member stopped us and promised they would honor the online pricing. They also told us that if we didn't like the furniture, we could return or exchange it, paying only a restocking fee. However, once the ottoman was delivered, it turned out to be too large for our space. I immediately called to request a re-selection, only to find out that the item prices were not truly matched to the online ones. The total might've looked right, but each piece was priced differently. For example, the ottoman was listed online at $499, but they charged me $720 -- which wasn't made clear at the time of sale. Now with the higher price, the restocking fee to return or exchange the item is even higher -- breaking their initial promise. We were then told we had two options: Re-selection within 72 hours for a 15% fee with the rest refunded A full refund within 72 hours for a 30% fee We accepted this and said we'd be back in 48 hours. But when we showed up in person, we were hit with more contradictions: 1. They do not offer a refund with a 30% fee after delivery -- despite telling us otherwise. 2. The refund after re-selection is given only as store credit, not cash -- again, something they never disclosed. Even if the employee who made these promises was new (mind you she checked with the manager whenever we asked these questions), the manager refused to stand by what was said or offer any help. No empathy, no effort to make it right. We ended up keeping the ottoman just to avoid dealing with them any further. We'll store it for now and maybe use it later, but we'll never shop here again. It was my mistake, not looking at the google reviews and the yelp reviews ahead if time. Also I know, you guys record the phone calls that were done based on another review, I was promised about these details in that phone call plus inperson initially. Bottom line: If you choose to buy from this store, be prepared for broken promises, misleading communication, and poor management. They do not honor what they say or welling to yield -- even when it's their own words. Truly disappointing experience. read more

The Mishawaka Ashley store, although part of the Ashley Furniture chain, does not appear to follow the pricing and policies posted on the official Ashley website. In particular, their in-store prices are often significantly higher than those listed online. Be cautious of high-pressure sales tactics. Prices are not clearly marked on the furniture, and salespeople may quote an inflated price at first, then gradually lower it to make you feel like you're getting a great deal. Some staff may also provide misleading or incorrect information to push additional purchases--for example, claiming that the protection plan is a required part of the furniture package. It may be best to avoid this store altogether. read more

I have never felt so much anger and frustration with any company. 1. They did not deliver the second poof the day of delivery. 2. They told me to come pick it up at the Ashley store in Mishawaka. When we got there, she said the warehouse was closed. We would have to come back. 3. The next conversation I have with the sales associate she tells me that it does not exist and then I never paid for it. She also told me I could bring back the other one or sell it myself. Not knowing quite what to do. I wrote an email to the company, which I have never heard from. I sent another text to the store. They showed me that I was refunded for the proof that quote never existed." so I want to bring in this one and they are telling me it is past their policy . They sent me home with the one pouf from the store which I did not want to do in the first place I wanted everything delivered on the same day and I did not want the floor model, but I took it anyway so I could have the set I liked. So I told them last night I would bring the pouf back and they could credit my account, they refused. On my 40 minute drive home I called and asked to speak to a manager. I explained the three points to her and she did not change her mind even though they were responsible for the situation. She was stuck on the fact that it had been at my house for a month, even though it's because they had me take it and what good would one pouf be without a matching 2nd one? It was their ERRORS. Also, know that this Ashley stores are a franchise and when you call the company, they will send your phone call over to the store you bought it from. You will also be told by corporate that corporate is separate from them. I was given an email to send my complaint to which probably is another dead end. I may have to go to small claims court to get my money back. My daughter had ordered furniture from the Ashley store in Georgia and they did not deliver before Christmas as promised. Three times they change the delivery date. A young man I just spoke to today at the Apple Store said his parents waited 12 weeks and finally canceled their order. read more

Ashley Store - Two swivel chairs notice the backs. - Furniture Stores Near Me - Mishawaka, Indiana

3 out of 4 barstools were delivered "wobbly" and 2 of the 4 dining room chairs. Delivery guys old me a technician would be out to fix. No one contacted me after almost a week and when I pressed them, I'm told that they will send a video for me to do it myself! No one will come out! Beyond upset! Zero stars on service! read more

ZERO stars if i could. I left a previous review in Aug 2024. "Expert" repair replaced 1 drawer & was able to adjust the drawers so they close & open BUT BOTH RUB ON THE LEFT. Tech told me to pull to the right when opening & closing. WHAT?! The fronts are not flush. DO NOT BUY FROM THIS VENDOR! read more

Ashley Store - "REPAIRED"? drawers?? "Best he could do." Ashley Furniture should be ashamed. Purchase in May, Delivered in June. Repaired? in Sept - Furniture Stores Near Me - Mishawaka, Indiana

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bought a couch about 3 weeks ago and in store before we bought it the lady told us we would have it in plenty time before we have our baby. I called to check in a week later to get a estimate pick up date and they said it would be around 10 days which was the day before our c section date that the lady said we would have way before then. So i called again and they said we could come get the floor model (which was stained and no discount/ money back because we paid full price) or they would have it ready to pick up that weekend. we went to pick it up the day they told us it would be ready then and they didnt have it. so we now have to wait to get it the day of our c section. Very unprofessional and so disappointing. read more

Run! A few years back I bought some furniture at Ashley Furniture store in North Carolina. It was a positive experience so when I needed a new chair I decided to go to Ashley Furniture located in Mishawaka, Indiana. That was a huge mistake! I should of read the reviews beforehand because they are spot on. A sales associate Cameron was sweet and helped me find a chair that would fit the area in my sunroom. In retrospect he should look for a better and more respectful furniture store to work. So we ordered the chair and he said it should arrive in a week or two. A week later I got a message that the chair has arrived and I sent my husband to pick it up. We got the chair home and we set it up in the sunroom. I kept looking at it thinking something is not right when I realized it was missing the back cushion! I called the warehouse informing them that I'm missing a major part of the chair. After searching he said they can't find it. I talked to Cameron and he said he will get to the bottom of it. I said I expect some form of compensation for the inconvenience, he said he does not have the authority to do that. He said he will order the back cushion but it won't arrive until August...2 months! The solution was the store would allow us to use the store model chair's back cushion while we waited for the new cushion to arrive. Fair enough. My husband went to the store to pick up the cushion and spoke with a "customer service" lady named Abby. Rude does not explain her attitude to the fullest. My husband asked for 5% compensation for the hassle of it all. She said we got the chair on sale and refused. My husband was offended by her rude attitude towards him but he kept his cool. Abby is in dire need of more customer service training. My husband said this is not acceptable and she asks him if he ever made a mistake. Really? Was she hired to be rude or is that her nature to offend customers? Either way, my husband left the store with the model cushion and pissed off at her and Ashley Furniture. A week later we get notice that our new cushion will arrive to our house in a few days via FedEx. The "cushion" arrived and I open it to find a cushion case, no new foam cushion to put it on. Is this a joke? We had to laugh because it was just so stupid and unbelievable! Is this Abby's way of telling us to F off?! Needless to say we give up. You just can't deal with stupid. read more

Ashley Store - Received a chair with no back. - Furniture Stores Near Me - Mishawaka, Indiana

Grandparents have been trying to get a hold of manager and sales rep for several weeks after being sent wrong mattress. Crickets. Awful service, high pressure sales, and terrible prices. read more

Horrible customer service with people who spend their money. They would rather fight in court over broken furniture than replace their cheap crap. read more

As of 09/13/2025, I still have not received the six pieces of furniture that I ordered on 07/05/2025. To that end, I went into the store in Mishawaka, Indiana on 09/13/2025. I had been warned by personnel from another furniture store that was located down the road from Ashley, that "they will fight you to give you a refund". Ashley staff, including the store manager and regional manager, refused to give me a refund. Staff laughed at me. Further, a staff member came around the counter, got into my personnel space, and said, "Let's go out to the parking lot". I asked him to back up and give me space as I backed up to create space. I am a non-violent old man! No physical altercation occurred, but I felt threatened. Anyway, I did not get a refund. They also said that there would be a 30% restocking fee. This is the third time that I have dealt with Ashley stores within the past year or so. First, some of the formal dining room chairs that I ordered were broken. Second, they had the wrong railing for a bed. Third, is the failure of Ashley, and specifically the store in Mishawaka, to deliver the furniture that I ordered on 07/05/2025, with an estimated delivery of 08/08/2025. And, as I experienced by Ashley staff, I am not allowed to be angry about that, and when I attempted to resolve the matter and get a refund, then they refused and intimidated me. However, they were more than happy to take my money when I ordered their merchandise. read more

We purchased 2 power recliners and a sofa from the Mishawaka location. During the sales process our sales person told us that our delivery fee would include them delivery the furniture into our home but, they would not put the legs on or back of the recliners on. When they arrived they dropped it all in our garage and left, stating that is all we paid for! When we called the store, the woman who answered the phone was rude and didn't care what we were told. The one recliner was broken and now their service dept. is telling us that because of the delivery we chose, we have to load it up and return it to the Mishawaka location for repair when the part comes in. Which is not what was explained to us by the sales person when he was going over the service agreement, etc....For the money we spent, we are doing all the work to get it taken care of....terrible service! read more

This Ashley furniture home store is a privately owned. They do not follow their chain store advertisements and or promises Ashley furniture online and retail chain offer 30 day price match guarantee this private owned store only offers 7. -note that this store does not post this!! Also no refund if they can not provide you the item even if it is way out of lead time. Average lead time is 6-36 weeks plus supply chain issues time if you are waiting 2 years for an item you can't get a refund on your down payment or deposit! Representatives over the phone reinforce their polices but there is no such posting anywhere, nor do they make customers aware of their "own policies" that don't co inside with corporate policies- this is defined as a deceptive practice. "But you can go ahead and order online and pay more!" Is what the rep informed me. This falls under False and fraudulent advertisements are prohibited under Sections 24-5-0.5-3 and 35-43-5-3 of the Indiana Code. A person who disseminates a false, misleading or deceptive advertisement commits deception, pursuant to Section 35-43-5-3, which is a Class A misdemeanor. Will not purchase from this store in the future or ever at this point. Disappointed in the misinformation, and feel they need to be fined and have this information posted for their customers so they are able to make a well informed financial decision instead of hiding behind the Ashley furniture logo and not upholding the company's original integrities! Purchase from Sandy's or even big lots! At least they are consistent with upfront pricing and sales and do not resort to deceptive tactics to get your money and then keep it when they are unable to deliver on the goods and services they agreed to in the beginning. read more

Adrian- Worst ever. Promised us delivery service and conveniently forgot about it. Calls were unanswered and the quality of the furniture is lower than what we saw at the store. Sad, overall. read more

"Ashley Home Furniture" Mishawaka is in fact NOT a true Ashley store. We purchased several pieces of furniture from there that fell apart within months. When we attempted to utilize the warranty we were forced to buy we were denied and when I contacted Ashley Corporate I was informed that the Mishawaka Indiana store is only an Ashley store by name, in other words Ashley home furniture sells the rights to other furniture stores to use their name so they are more easily recognized or trusted but does not stand behind the products they are selling. Its FRAUDULENT and I will NEVER again purchase anything from any Ashley store. Shameful! BEWARE! read more

Moved here from out of state with wife and 8 month old baby. Desperate for furniture I asked the employee before I purchased that I can only wait 1 month. I can't have my new born and wife on the floor. MARISSA our sales associate and claimed to be a manager looked my wife and I in the eye and said the delays are only a few weeks and she promised we would have our furniture. That was over 2 months ago. My wife called to inquire about it. The employees are rude, won't help after the purchase, and will LIE to make a sale. We tried calling a corporate office but that it's almost impossible. We are currently still trying to reach their customer care or a district manager to resolve this. NEVER DO BUSINESS WITH ASHLY!! read more

I purchased some furniture at the Mishawaka IN store. I was also high pressured into buying a 2000 dollar mattress. I found a similar mattress for 1400 less, and attempted to cancel my order for the mattress 2 days later. They said I couldn't cancel and was out of luck. I offered to pay a restocking fee, and they said no because I signed a paper saying I could never cancel. After they get your money, all customer service out out the door. They obviously do not care about repeat business or complaints. I should have read these reviews before going there. Lesson learned. read more

Tiffany was the person who helped us. Picked out a dining room table. Got the table on order and had to pay in full. All sales are final. Product delivered by 2 extremely rude individuals. Opened the dining room table top, now we have an issue. The top of the table is has a chip missing. Contacted sales Rep who sent me to service. Sent pictures. Now being told to bring the table to the warehouse - SO IT CAN BE REPAIRED. I told them, I paid full price... I do NOT want and will NOT accept a repaired table. I can get one of those at a garage sale. Told that isn't up to me. That's up to their technicians. Also they knew that the table had an issue. It already looks like they tried to do a repair. This company is a rip off- BUYER BEWARE!! read more

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We bought a couch and loveseat a couple of years ago. These pieces were for a low use room in our home but both have experienced structural issues due to the low quality construction. Other than the outer frame everything inside was a particle board or thin wood. Many of the boards are broken and you sink into either couch. read more

Would give a negative 10 if I could. Bought a couch recliner. Within three months the recliner gears started becoming loose. The cushion stuffing went flat and you could feel the support boards when sitting. Asked Ashley to fix the issues, they wouldn't even come and look at the issues. They gust ghosted me. DO NOT BUY FROM THESE FRAUDS read more

There is absolutely no communication with the customer. They do not tell you that you have to wait at least two months to get your furniture. I paid $250 to have my furniture delivered and installed. That should include installing the headboard to my bed. when I purchased my headboard along with a dresser and nightstand, I was told they would be able to install it to my bed. However, they did not install it when they delivered the furniture. It was a nightmare with several phone calls and a visit to the store, insisting to talk to the store manager before I finally got some satisfaction. I would never recommend this furniture store to anyone! read more

First off, the saleswoman we worked with was great. She was super nice and very knowledgeable, and I regret that management has subsequently ruined the great experience she provided. Here's the situation: I spent over $2,100 in this store, including $99 for in-home delivery and assembly. With all the hysteria over coronavirus, they informed me that they will only deliver outside the home with no assembly. I didn't have a problem with that, but since the terms of service aren't being completed as agreed upon, I requested that a portion of the $99 fee be refunded. Management refused. The office manager offered to reschedule the delivery. I interjected that doing so wasn't an option as it would leave me with no furniture for 2 weeks. At that point she said, "if you're just going to talk over me, I can't help you," and she HUNG UP on me. I am appalled to be treated in such a disrespectful manner after making such a large purchase. A call to service resulted in a $100 store giftcard, which is far too little and too late at this point. My wife and I will be purchasing a king size bed within the next year, and we had planned on buying it through Ashley because that original saleswoman was so great, but now we'll be purchasing through a competitor. Nice work Ashley HomeStore management. You cost yourselves a repeat big ticket customer. I hope retaining that delivery fee was worth it. read more

We have purchased two pieces of furniture on two separate occasions from Ashley Furniture. The first was a large TV credenza. Our sales associate, Taren, was very patient, informative, and knowledgeable about the furniture pieces that were available. After listening carefully she showed us some pieces and we found just the right piece for our needs. The "white glove" delivery service was very good and efficient. We were advised as to when the delivery driver would arrive. And he did. The second piece was a lovely modern type of bookcase for our office. Taren again gave us exceptional service and attention. The deliver/ set up however had a glitch. The store and the delivery service were not on the same page so the bookcase came boxed and not assembled. After some conversations, Taren and Josh came to our home and assembled the bookcase quite satisfactorily. I might add that this was done on Taren's day off. I strongly recommend Ashley Furniture. read more

The only reason I am giving one star is because of the kind salesman. 2 recliners purchased, both damaged and one wouldn't go down after one try. Almost 2 months before fixing. The manager there is rude. I completely understand not returning furniture after receiving it because you changed your mind, but these are brand new and damaged. No pride in their products, never ever again read more

I wish I can give zero. I ordered my chair from this store and I still haven't received it after almost one year. I asked the store to cancel the order and they rejected. I am not happy that they have such bad business practice. I guess I have to wait for a couple of years. It is what it is. I would never go back this store again for sure. read more

I would not recommend this store if it was the last place on earth. The customer service is terrible and their product is junk. They make trying to get anything resolved almost impossible and make you feel like it was your fault. They gave me a damaged couch and it took days to get them to acknowledge it and pick two of the pieces back up. After a week of not hearing anything I contact them to be told that they are fixing it and I will have to come pick it up when they are finished. Not to mention you can't actually talk to a human because they only communicate through email. It is one of the worst companies I have ever dealt with. My advise to anyone: STAY AWAY. read more

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Do not buy furniture from Ashley Furniture in Mishawaka. My husband and I bought a leather recliner sofa there and in October and it was delivered in November just before Thanksgiving. After having it 2 months the recliner seats sank 2 1/2-3" below the center seat. We didn't go to the store until March because we both got very sick. When we did go to the store I gave them photos showing them the problem. I was told they would send a service person to the house to replace the cushion cores. This wasn't done until the last week in April. The seats are worse than before. I contacted Ashley saying we want a refund and was told they give no returns, refunds, exchanges or cancellations. I will be filing with the better business bureau and warning people not to buy furniture from Ashley. I hope they go bankrupt because they sell junk!! read more

DO NOT COME HERE, i feel bad for the people that do, prepare to wait a month or more, if i can pit less than one star i would.at this moment im still waiting for my furniture and oh yea NO RETURNS AFTER 3 DAYS!!!! read more

We purchased a bunk bed along with other pieces of living room furniture from Ashley HomeStore after moving into our new house. While the sales associate was very pleasant in store. I unfortunately have to give a 1 star based on the installation of our bunk bed, and their recent approach to customer service after the sale. The installation team rushed the install job after we paid an extra charge for an in home assembly , the installation team neglected to put critical bolts in the bunk bed essentially making them unsafe for our kids. We notified Ashley Homestore and even spoke to multiple managers. They insisted on charging us to fix their mis-assembled bed. I wished we'd have looked @ Yelp prior to our purchase as it looks like this is pretty common. read more

I had to wait for my furniture for four months. Then I look at one of the boxes they dropped off and in black writing says fix wheels on drawers. I didn't notice this when they delivered the boxes. When I opened the box the entire dresser is falling apart. I called Ashley for them to tell me to call service on Monday. The furniture is cheaply made. I am disgusted they think they are fixing it as I paid for a new dresser not one falling apart. Horrible customer service! read more

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Wish I could give them a zero. The couch we purchased was made very poorly and I paid almost $2k for it. Because I am not in the 90 day window I would have to bring the big piece of the sectional in for repair. The would not waive the $99 fee for someone to repair the couch on-site! I will never shop their again! read more

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We started our experience being absolutely happy and excited with our purchase of a couch and lounger. Gary the salesman at the Mishawaka store was wonderful to work with during our time shopping and helping us with the purchase process. We would have been happy to refer anyone to Ashley furniture. Unfortunately our experience changed after picking up our furniture. We got it home to find the couch had been obviously dropped very hard on its arm. The wood was broken and the arm was shoved back a good 2 inches. They were closed by the time we got home and discovered this. We called the service department and left a message. The next day someone from service called us back and his first question was "is it noticeable?" We never heard an apology from them for the damaged furniture. After multiple calls to the Fort Wayne service department Michelle informed us that unfortunately all they will do is take it and repair it "good as new." They asked us to rush it back to the store Friday so they could start the process of repairing it. When I called the following Tuesday to inquire where they were in the process I was informed they hadn't had a truck yet to take it to the repair facility. They hoped to have it to the repair facility by Thursday and back for us to pick up by Saturday or Monday. It was finally back for us to pick the following Tuesday. We will NEVER refer anyone to Ashley furniture based on the Fort Wayne's service department's lack of care once the sale has been completed. If you have an issue with your furniture after you pay you will regret your choice for weeks waiting for your furniture to be repaired "good as new." Shame on us for not doing better research on Ashley Furniture. Had we done better research we would have found this is a common issue, hence their 1star ratings. read more

Ashley Store - Furniture Stores Near Me - Mishawaka, Indiana

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I cannot recommend this store if you expect professionalism and good customer service. They are happy to sell the furniture but lack communication and professionalism after the sell is made. My furniture was supposed to arrive BEFORE Christmas - did not come till January. When I asked about this, I was given the brush off- didn't receive a good reason for late arrival. Then, they do not communicate about the delivery until the day before they plan to deliver it with absolutely no consideration of the customer. When I tried to resolve this, they became defensive instead of being proactive and trying to help. I explained to them I need to schedule ahead - once again defensive and unwilling to help resolve this concern. Perhaps I should say, their resolution was to drop it off on my porch or charge me a fee for another delivery. The only other response was - the contract. Somewhere in the contract they claim they have stipulations they can deliver at their discretion- with no regard to the customer. If this is the customer service they provide I will not be purchasing Ashely furniture again. Very disappointing!!!! read more

Ordererd beds, matresses, living room set, etc. Back in march. After several missed promises of delivery dates, now being told october is soonest and they cant promise that. Poor communication through whole process. Piss poor customer service whwn we challenged the 4th missed promise date. GM more concerned about her not being happy as opposed to giving a straight answer. Go somewhere else. read more

If giving 0 stars was an option, I would. These people are so rude and only want a sale. After that, you are literally treated like trash especially if you're young and black. Find a furniture store that treats you as a person and not just a dollar. read more

Ordered 3900 worth of furniture on Sept. 4, 2020. Living room and Dining set. Was told due to COVID delivery would be 6-8 weeks so tentative delivery would be 10/16. Received Dining set on schedule. Received Sofa and Ottoman mid November. Still waiting on Loveseat and accent chair. The loveseat is in but they will not deliver unless I want to pick up the chair or pay an additional 79 for a 3rd delivery. Being told chair won't be in until mid January. But they have also told me it would be in beginning, middle and end of December. I have the rest of my home to furnish and I will not be returning to Ashley. read more

I wouldn't buy anything from them. Purchased a chair and a side table on 8/27 took table with me and used my Ashley credit card. First I was told I had to pay sales tax on everything cause the card can't be used for that (????). So I paid the sales tax for the whole sale. Then had to sign that no cancellation or return could be done. (Wrong move on my part). ETA on chair 10/15. To this day still done have it (12/20/2020) and no idea WHEN I will be getting it. They want to charge me a 30% restocking fee on something that has never been received or made. NEVER again read more

If I could give them no stars I would. The table we paid for in full is nowhere to be found by them. We keep hearing this day or the next day for it to come and it just doesn't. Now they are not answering phone calls at all. Terrible service, miscommunications, terrible management. Im starting to worry I will never get the table I already paid for. read more

Ashley Store - Damaged furniture after waiting a month and a half - Furniture Stores Near Me - Mishawaka, Indiana

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DO NOT SHOP HERE!!! I wish there was an even lower rating to give. We just moved into our brand new house and the delivery guys scratched our door, door frame, and multiple walls. There were also dirty hand prints all over our walls. The delivery team took pictures and included the issues in their report so the damage was documented. I called the store that same day and no one called me back. Three days later, I spoke to the store manager and she said that they would not fix it because they are not liable for any damages. She went on to blame me, the customer, that I should have stopped them if I saw them doing the damage. She said and I quote, "I would have stopped them." This is HORRIBLE customer service (blaming the customer and taking no accountability for the damage) for a very sub-par product. Do yourself a favor and DO NOT SHOP HERE!!!! read more