Jim "The Butler" was great! He was so pleasant to work with. He was very knowledgeable for only being in training. We randomly popped into the store during the week and came back over the weekend after having to measure a few areas to specifically work with Jim again. He was such a nice and personable employee! read more

Very helpful! Very polite and welcoming. Ziha was very helpful and informative. Ended up with a beautiful dining and living room set. Good quality furniture. read more

As with every store you're greeted when you come in and while you're shopping you get approached several times by different sales people willing to help! The selection at Ashley's is large and it varies with what you are searching for! There are sales and most items are pretty competitively priced! The value is finding the items you're looking for and the availability!. read more

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Fantastic customer service. Cody was the man. He helped us get exactly what we wanted and was nothing short of exceptional in his customer service. My wife and I are very happy and will certainly be coming back to Ashley for more furniture in the future! read more

Purchased a living room set from this store. Only half of it came and they now state there is a balance due. I have the invoice showing it was paid. They do not answer their phone. They send you to corporate. I will continue to try and get the rest of the order. I will never purchase from this store again. Also this company has received an "F" from the BBB. read more

Ava did great and was very helpful. Not everyone there is like that. The blue traffic cone isn't green

This location grand-opened in Oct 2021. It moved from down the road on Carlisle Pike, taking over Dick's Sporting Goods. I'd say the new location is probably 3x bigger. The new "outlet" section is probably already the size of the old location. So as you can imagine, the selections are vast. I didn't compare the prices, but due to the supply chain issues across the country right now, any observation would not be representative of normal pricing. I won't be surprised if you'll have to wait for a long time for a given order, per what I've been hearing on TV. No one greeted me when I went in but for this trip it's a good thing because I was really just browsing. In general, I actually do not want the added pressure of a sales associate pestering me every few minutes when I really don't any need help. So far I have nothing to complain. The establishment is brand new and showcasing great selections, and the ambiance and decors that's full of hope and promise for what your home could be. read more

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While to start ,sales person made a mistake on the order and we are penalized for there mistake,bought and paid for and can't get a our living room furniture till 9/30/25 over three weeks totally unacceptable it seems they have incompetent employees. read more

Walked in and was greeted by Peggy right away. Showed her what we wanted and she helped us to find it. Price matched from the website and job was done. Thanks Ashley's and Peggy. read more

Daveeda and Axel were exceptional, very pleased with my experience today. Would definitely recommend them to anyone looking for new furniture. read more

Ashley Store + Outlet - Couch - Furniture Stores Near Me - Mechanicsburg, Pennsylvania

Zika did a great job with helping us and we were very grateful with her assistance and patience with us

My friend and I came in to buy a mattress. Nathan was very friendly, knowledgeable, and understanding. Visit Nathan if you're looking for an enjoyable experience!! read more

It took us like 3 months to decide on our couch. Shaq was there with us during the whole process. I am very indecisive, and he was wonderful answering all of my questions the multiple times we were in. He was not pushy at all and was extremely patient and knowledgeable. He even entertained our 3 year old while we talked! Great guy and a great experience! read more

Seemingly more pricey than some other nearby furniture stores, however, I perceived the quality of merchandise to be a little higher. We were fortunate enough to find a sofa in the outlet section, so it was at a lower price point than much of the other options in the store. Salesman was nice and not overly pushy...however, I think he completely fabricated a whole story about his "family" just to try and make the sale. He could've saved his effort for someone else bc we were buying the couch in spite of his tale. I can't say as the store offered anything better, or different, than any other furniture store...we just happened to find what we were looking for, at a reasonable price, before we found it somewhere else. I will reserve judgement on the couch itself until we have gotten it and experienced for a while. One drawback was that there was no option for pickup versus delivery...and there was a fee even though delivery was required. Also, delivery won't be for about a month. read more

Peggy was great to work with. She asked the right questions to help me get the right answers to what I really wanted very friendly very patient look for every discount option she could get for me I'll probably buy some more stuff if I ever need it from there. read more

Peggy our sales rep was the best! along with sales manager Gracie! Excellent experience! read more

Nathan was our sales person today and was super helpful in assisting me with designing my new home office. He was very patient and had a thorough knowledge of the products. Office furniture is very hard to buy online and a lot of it is junk. I feel really good about the option I found at Ashley and can't wait for it to arrive! read more

We ordered a sectional in September 2021, we were told 6 to 12 weeks. I have received ONE call from Ashley's to let me know that it would be delivered the first week of December. December came and went...nothing. We called it's been pushed out to the end of January-mid February. We called again today 1/29 it's been pushed back to the end of February to mid March! So if you enjoy not having furniture. No follow up from their customer service this is where you should shop. read more

Do not recommend. We had been VC shoppers in the past and wanted to explore better quality options. We thought Ashley's was worth checking out. Sales person was knowledgeable and friendly. Ended up ordering new living room furniture and a bed frame (platform). We don't have space to have old and new furniture in our home so we sold our old pieces. They sold a lot faster than expected and due to Covid, deliveries have been delayed. No major issue....YET! Ashley's ended up scheduling a split delivery for us so we were able to receive a side chair and bed frame earlier than couch/loveseat. Took Friday off work for delivery...received a call that delivery is rescheduled to Sat. No major problem, a day off is always nice! And our mattress delivery was set for Saturday anyway. All is good. Well, bed frame delivery was a fail. Missing pieces. No clue when pieces will be available as of now. First they have to scan the returned pieces at the warehouse. A manager will give me a call in 72 +hours and they've made a note to make sure pieces are all there next time. Ummmm, thank you? Shouldn't that happen anyway?! We now have no bed! Can't sleep on a mattress (no box spring) on the floor! Ashley's could care less. Terrible customer service. Not a solution driven company. Once sale is done, customer service is done. Do not recommend. read more

I ordered a bed frame from this location approximately one year ago. This specific frame was for a queen size bed with storage underneath the frame. Two people, we are not large and a dog. A couple of months with the item, I noticed that the center of the mattress began to dip. I didn't think much of it at the time.. but eventually it got worse and When I looked underneath, I saw that the main bar running from the headboard to bottom had completely snapped. I was forced to stack books until I leveled out the bar. When I attempted to contact Ashley Furn, I was unable to reach anyone at the store or at their customer service line. I also attempted to email them and waited for a response. Nothing. I won't buy from Ashley anymore. Cheap furniture and poor customer service. Only two stars cause I liked the bed idea and design, but the execution was trash. read more

This store and entire company treat customers really bad. the store manager does not know how to talk, before he investigates his team he called me liar. and my signature got forged and entire company believing the fake document somebody madeup. A few days later, we visited and they admitted that my signature was forged by someone in the company. but then no update from anybody, everybody when i called someone such as sotre or the corporate customer service i had to explain everything from begining to the current situation. Store manager is out of sick and he has not communicated with other team members. so i get stuck in the situation without answer and solution. I get it mistakes happen or somebody is trying to do something wrong, but then as a company, or store, they should work as team and get issue solved. you cannot toss customers place to place and no answer, treat me as liar and each time i have to get yelled by them. I do not recommend anybody to give this store or business any purchase until they treat any customer with respect. read more

I highly recommend this location in Mechanicsburg. This is my second time making a purchase from this location. The staff that I have dealt with has been amazing. Today when I walked in I was greeted by Bill. He is an amazing person. He's very friendly. He made us feel welcomed. Excellent customer service. He allowed my mom and I to walk the store with no pressure and no harassing us to buy. I was truly satisfied with my purchases today. The manager on duty was a nice lady. She had an excellent attitude. The checkout rep Seanie provided was very friendly as well. read more

We shopped at the new 5950 Carlisle pike, Mechanicsburg, pa location. We met the regional manager who kindly helped us and then set us up to work with Tori and they were wonderful! They helped us find exactly the one we wanted and at our price point. We were impressed with their kindness and professionalism and that we were able to leave with a sofa that day! As we had been without one for 2-3 weeks because of moving and my husbands job. Thanks Kyle and Tori! David & Hannah You read more

Ashley Store + Outlet - Furniture Stores Near Me - Mechanicsburg, Pennsylvania

Brandy P was very helpful. Wonderful and very nice great customer service . If you need help with further come to this location and see her she amazing read more

In a word horrible. Sometimes you read reviews and you think "oh that's just some unhappy person, that no one can make happy." Not me. We waited patiently for furniture to come. After 4 mos finally started calling asking. Somehow it was in and delivery was scheduled. One piece was broken and didn't make it out of truck. Couch we realized part was broken once they left. Called -- repair would be out to fix. About a week went by. Nothing. Long story went in and the whole mindset was "oh well call corporate". Manager was not only not helpful but almost gave the feeling that could care less. So I finally got through to corporate -- and we shall see if they come through. Shouldn't have to do this. Customer service brings people back and prevents people from 1) going through their credit card, 2) attorney general consumer protection and 3) putting the truth on social media. Won't ever do business with them again. read more

If I could give them no stars, that's what I would rate this Ashley's furniture in Mechanicsburg!! Purchased a couch May 2021, and was told 8-12wks. It's now 14wks and no couch. I go into the store and they tell me it won't come until mid Oct. I immediately canceled my order. I never was updated once throughout the process. I was told by customer service that they don't have enough staff to notify customers about their orders being on back order, and not enough staff at the warehouses. Also shortage in material due to covid. I was told they were 100 orders on back order for the couch I purchased. So I then ask why do they have a Labor Day sale, if they can't commit to their agreement due to the shortages? That comes from higher up, we just do as told. That bothers me because she is willing to follow a scam from her higher ups after knowing all that she just told me!! I'm so angry!! I waited four months for nothing. That date for mid Oct wasn't even a guarantee. She was so hesitant reading that to read from her computer screen. Terrible people! Dakota who sold me that couch is a liar as well. He specifically said that they have a new warehouse and are pushing furniture out pretty quick. 12 wks would be the worst case scenario. That was another lie! I was told by customer service that that's what they were instructed to tell the clients; but that wasn't the case because they didn't have enough employees at the warehouses!! I should have recorded the conversation. Simply unbelievable!! read more

Deception. Lies. Theft. Rudeness. Irreparable damage. These are words that describe my most recent experience with Ashely's Furniture and the harm they have caused me. Read my story and save yourself time, headache and take your business elsewhere. On January 16, 2021, I went to visit Ashley's in Mechanicsburg, PA. I was greeted by Niko, who happens to be the GM. I asked Niko if I wanted to apply to finance, can I apply online? I was told I could go to ashleyfurniture.com to apply. He said they offer 2 companies, Synchrony and SNAP. The nxt day I went to the website. I applied for financing and it took me to the Synchrony. Personally, they are not a company that I will ever do business with again. I wanted to apply to SNAP. There was an online chat help. I clicked and explained I wanted to complete my purchase but did not want to apply with Synchrony, just SNAP. The chat rep. told me that was not possible. They explained that they have a "tear drop" system. You submit your application through Synchrony and if they do not approve you, then it automatically will go to SNAP for review. I explained that I did not want to do business with Synchrony and I did not want to have 2 inquiries on my credit bureau. SNAP does not pull credit. I bit the bullet. I expected yo be declined. Instead I got an "error message". "More information was required to process my application, Ashely's rep. would be in touch." No call by 19th. Called Niko. Unfortunately, he said he did not have it. This was concerning. Wheres my app with all my private info like social security number!? Told me to call into the store and ask them to send me the link to SNAP. I did call over to the store to ask for this link and spoke to Matthew. He asked for my information, but he also could not find it. He instructed me to call SNAP's corporate line . I told them what had happened and about the "tear drop system" and this is where we encounter LIES. SNAP tells me that there is no "tea drop system" at Ashley's. They said that if I applied at Synchrony...then the application went to them only. The SNAP rep. said they absolutely pull credit. It's a soft pull. DECEPTION. SNAP tells me that unfortunately, I am not the 1st person to tell him that. They simply want to get every application they can. Throw it up against the wall and hope it sticks. Call back to Niko, get VM. I leave him 3 VMs, no response. I get a call from Elena, who is store manager. Tells me to come to store and fill out another app. How does that help with being tricked into putting an application that I specifically said I did NOT want to submit online? She becomes defensive. She tells me that Ashleyfurtniture.com and the Ashley's are not same. They just sell Ashleys. Then why did the GM send me to the website to apply? The concern from both corporate and the store level are pathetic. I explained that if I did not get satisfactory resolution to this, I will contact my attorney and take legal action. Instead she started to point the finger at corporate, telling me it's their fault and the store has nothing to do with it. She said, it's not fair to include them in any legal action. She goes onto explain that it's not Ashley's fault at all because the people who run the chat are "foreigners from India who do not work for Ashley's and are subcontracted". Perhaps, instead of being cheap about it and sending jobs from the US to foreign countries and paying a pittance of a wage....you may not have this issue had you paid a living wage to Americans. The amount of back peddling and finger pointing is disgusting! RUDENESS. I am upset and want to be compensated. She offers a discount and says Niko will call me back 1/22/21 between 9-11am. Never calls. This is the level of service you can expect here. On 1/25, I tried to call Ashley's corporate. Spent over 4 hrs on the phone, transferred all over the place. No one would help. Kept telling me wrong dept. Got hung up on. Had to call back 5 times with blocked caller ID before they pickedup again. I call Niko back and he said Elena never talked to him, but he will work numbers up. 2 days later, he gets back to me and tells me he can VIP pricing and the total is $1400! Thats $200 more than the website. So if you are someone who is still not convinced not to do business with Ashley's...at least know NOT to buy from the store. Go online, purchase from website and save yourself a couple hundred. I did not accept his offer. I never got the return call from the finance department. Now, I am leaving this review to help other consumers so they are not duped, have their credit scores damaged, waste their time and money w/a comp. that puts profits ahead of custs, refuses to compensate for their mistakes, outsources American jobs to foreign countries to save buck! This is Ashley's. Do yourself a favor and take your business elsewhere b4 you are the next victim of Ashley's. read more

6-15 still no furniture in my house thanks to Ashley Furniture incompetence. No communication, no explanation, just a manager blowing smoke up my ass telling me she sincerely wants to make this right but has done nothing to rectify the problem. Absolute worst customer service. read more

I was looking all over for a new sectional. I went to another store, where I was met with very rude customers service. I was ready to give up on my search, until I walked into Ashley's and was greeted right away by Peter. He kindly ask what we were looking for and advised us where we would find what we were looking for. I happy to say we found what we were looking for, and couldn't be happier with the service and product. Even the delivery was fast, within 4 days of the order!!! The delivery drivers were great and neat and fast. read more

Ashley Store + Outlet - Furniture Stores Near Me - Mechanicsburg, Pennsylvania

I'm not happy with them. They can't be trusted. Do not order unless you're able to wait more than 6 months, but they won't tell you that. I hope that the reason they treated me this way isn't what I think it is. I wish I had been told that it would take so long. read more

Brooke helped us with a whole house purchase in the Mechanicsburg store. She was very helpful and thorough with a cheerful, no pressure attitude. She was also an excellent professional with extensive product knowledge. Brooke was a credit to her company and an exceptional employee, read more

Horrible Customer Service still exists at this location. The female representative was very rude and condescending to my wife. Due to the snow storm they delayed our delivery, but why not reschedule the two days affected by the storm? We made specific arrangements with our work schedules and must take additional time for the delays. The representative abruptly ended the conversation when we refused to accept an additional 3-week delay. A complaint will be made to our financial institution. We will never patronize Ashley Furniture and will do our very best to steer our friends and family away from this business! read more

Sales guy has no idea what he's talking about. Said my stuff could fit in the back seat of a sedan. Very disappointed I wasted my time read more

Ashley Store + Outlet - Furniture Stores Near Me - Mechanicsburg, Pennsylvania

An absolute nightmare. Furniture delivered and delivery team broke couch. Recliner chairs delivered. One has no padding under legs. Just leather and wood. Replacement couch delivered. Same issue. The quality of What we sat in In the store is not what was delivered. We notified store both times within 72 hour the problems. We want to cancel this due to poor workmanship and don't want this furniture. We don't even have a couch. They haven't replaced bad recliner chair. Wont give us a refund. Store manager said we would be refunded for the couch. Now Corporate says no refund at all. Lazy Boy, Interiors Home, and other local furniture companies all told us if we aren't satisfied with furniture after in home we have 72 hours and they pick it up full refund. Working with credit card company now and have contacted a lawyer. DON'T BUY ANYTHING FROM THIS PLACE! Unethical. It's a scam store/chain based on multiple bad reviews. So many people can't get furniture replaced and they won't give money back. I've contacted PA Attorney General Office for Consumer Protection. AND TAKE NOTE the 5 star reviews are in regards to sales staff and people in the store. We thought they were nice too. The bad reviews are after you get your furniture. read more

I purchased s lift chair recliner last Nov. For one of my clients Pete at the Mechanicsburg store was so helpful that I returned there again for his help to purchase another chair for another one of my clients. He was just as helpful this time as the last. Looking forward to go back again to purchase more items The other people working there we very friendly also. read more

I am giving the sales gal and manager the 5 star. We purchased a dining room set that we like but came in with some damage and I wasn't going to send it back after waiting for over 4 months. Manager Kyle is great to work with. He is sending their repair guy out soon, I hope. read more

RE: Ongoing delay - misinformation (see also: 23 Weeks and Counting . . .) Like many of the posts in this thread, mine is a word of caution regarding the delays Ashley HomeStore is currently facing with their manufacturing, warehouse, and delivery. While it is understandable that some of the elements are out of their control, what has been most disappointing is the failure to communicate honestly and set realistic expectations. Our experience appears to be an example of malicious and dishonest customer service. We purchased our sectional couch in April 2021. For context, we had just moved into our home and learned that we were pregnant with our first. With that in mind, it was crucial that we furnish our home in time for the baby's arrival. During the buying process, we communicated to the Ashley HomeStore staff what our timeline was. We were assured that we could expect our Sectional Couch in "8-12 weeks". While the staff was apologetic that it would take so long, we were assured because that timeline would still ensure that the couch was delivered well before we were expecting the baby. As you can imagine, the "8-12 weeks" came and went without any word or update from Ashley HomeStore. By Week 14, I called and was informed that there had been unexpected delays with their manufacturer and I could expect my couch by Week 18 came and went and again, no update or call from Ashley. I called in again and asked about the status, I was again told about unexpected delays but again assured that I could expect the couch by Week 20; same scenario played out. A call on Week 22 finally revealed an honest conversation where I was told that they genuinely do not know when I can expect my couch. It could be next month, it very well could be next year. Meanwhile, my wife and I have been attempting to feed and soothe our child while sitting on an air mattress in the middle of our living room. On top of the frustrations associated with the delays, the most disappointing aspect has been the poor communication. After reading the rest of the reviews in this thread, it is very clear that (at the outset) the staff knew that 8-12 weeks was an unrealistic timeline. Furthermore, the staff knew that they were likely unable to give a realistic timeline. However, instead of communicating the likelihood of delays to me and my pregnant wife; they instead took advantage of the situation in order to make a sale. At no time throughout this entire process have we been offered any sort of discount or compensation as a means of tender for the delay. Rather we have only been met with more false information and unrealistic expectations. TLDR; We purchased a sectional couch 23 weeks ago and have yet to receive it/Ashley HomeStore has continually failed to provide realistic updates. read more

Worst experience I have ever had in a furniture store. I am giving this store manager 1 Star because the system doesn't allow me to give him below zero. I bought a set of furniture at this store 4 months ago, based on a FREE DELIVERY, NO SALES TAX IF PAID IN CASH offer and a 4 -8 weeks delivery promise. 3 months later they told me some pieces were not going to be available and the biggest furniture arrived way after the promotion, which I understood due to the current transportation conditions. They didn't have any other pieces available; therefore, they returned me the money for the unavailable furniture. They proceeded to charge me $140 for the delivery and the applicable taxes for the remaining available pieces. When I asked the store manager for the reason I had to pay delivery and taxes when I bought the furniture under a FREE DELIVERY AND TAXES OFFER, he said "NO OFFER IS REALLY A FREE OFFFER, THERE IS ALWAYS A CATCH". Was very rude and told me I had to pay those charges now because the total value of the purchase now was less than the standard sale value applicable. Nowhere in the advertisement, receipt or even at store promotion was mentioned any limitation to receive the offer. The seller never mentioned it was subject to a limit although I have to say he was very kind a professional (Dakota is his name). They only mentioned it was subject to a cash payment, which I did. He was not willing to adjust at least the delivery charges and told me that it was part of the game of the market. I had to pay more money for Ashley's inability to deliver the service and goods (months after the due date) they sold me. The manager told me I could report him if I wanted (and of course I will). I left the store being disrespected and mistreated. The manager was very rude, the customer service female at the counter was also very rude and gave me an attitude as I asked for the reason of the charges. If you need home furniture and you still like Ashley, go the Harrisburg (Union Deposit Rd one) and not to the Carlisle Pike one. The manager and associates at Harrisburg are very professional and kind. NEVER buying from Ashley again. read more

UPDATE TO MY LAST UPDATE!AFTER back and forth emails and phone calls,ASHLEY FURNITURE has made it right with us.They reimbursed the purchase on our Sychrony card,nor did we have to pay a restocking fee. They also followed up with communication. I want to say thank you very much Karen. It turns out that she was the nice , seasoned lady I initially spoke with regarding this matter.!Also ,Jessica in customer service was very helpful !(thank you)We may be back in the future ,as long as it's clear on what card we are using for the purchase.This never was about the quality of the furniture,nor cosmetics.We were pleased with that part.Thanks ! read more

Bought a recliner for $1,600 with warranty. After waiting several weeks it was delivered. Assemblers left without testing it. I used it the fit time and the motor quit. Chased the store for a week because only one person could address the issue. Really? Only one person is capable of getting an immediate repair in a business of that size? It is also horrible business practice to have to repair a brand new chair that was quite expensive. Should have gone to elsewhere and paid half the price for a chair that works. read more