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    Ashley Store

    2.9 (47 reviews)
    Closed 11:00 am - 7:00 pm

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    Jessica W.

    Salesman was outstanding. Furniture was delivered by outstanding delivery men. The sofa itself has a manufacturer defect and the feet don't sit straight. Good luck trying to get someone on the phone after the fact to take this POS out of my house and bring me a new POS that looks less crappy. I don't recommend getting ANYTHING here.

    Hours
    Pam M.

    Heart broken, all around terrible experience. We purchased an outdoor couch set and within a few days it went on sale. My husband, currently on leave from deployment, attempted to speak to the General Manager Tracy to have the price matched since we were only within a few short days of purchase. The store refused to price match even. They certainly lost a customer for life but more importantly the treatment by the Store Manager Tracy and her superior Jessica was sickening. I shared we were a military family and I had just donated a kidney so was hoping to have this resolved. The response was "and so what". I left the store in tears and never plan to return due to such horrible treatment as a human being but utter disrespect for my service member. Please consider reviews on Yelp as well and sort negative 1st. You'll be saddening by the lack of overall professionalism and it's clear if any responses by the company "owner" is made the response simply pushes poof customers to an alternative email.

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    4 years ago

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    Jessica O.

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    4 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    Jessica O.

    Thank you for the review. See you next time!

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    5 years ago

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    Jessica O.

    Thank you for your feedback, Lorrie!

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    5 years ago

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    Page 2 of 2

    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    Customer Service Rep., Kinu, made sure the end of our experience was just as pleasant while finalizing our order.

    Mentioned in 3 reviews

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    Yorktowne Furniture Co - Hake's Legacy Showroom - Jackson Bucktown Sectional

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    The staff at the store was amazing! We went in to buy a couch and they were super friendly but…read moredidn't hover. The ladies we patient and kind while we went back and forth on what we wanted. Thank you so much, so excited to get the new couch today!

    Yorktowne Furniture Co. (AKA Hakes Furniture Store from the past) is by far the best furniture…read morestore we have here in York County Pa. Add them to your list the next time you're looking for furniture! Here's why...Shopping at any store (for anything) is only as good as the Customer Service. The first thing that's noticeable is "Mom & Pop" atmosphere, but not in appearance. No its in the greeting, the welcome, the smile, the helpfulness, the patience, etc.etc.etc! The thing we appreciate about shopping Yorktowne is they allow you to explore without rushing you OR without feeling as though you're being pounced on before you're barely in the door. The point is, they have it all. Not only when it comes to Customer Service but also their furniture. They have many different styles and different levels of quality and price ranges. We love that the store is still family oriented upholding the kindness of original store atmosphere which has been in the community for many many years. Jess, her Husband and Son are incredibly kind and helpful! Thank you for making our purchase a pleasure and for being patient as we were trying to make our decision. You're all amazing, and it was the best experience we've had in Customer Service for some time. If that isn't enough, when we called to make a time for delivery, I had the most amazing and fun conversation with a lovely woman (we haven't met yet) as we talked and made a date for delivery. She's a great addition to your team, I appreciated her fun loving personality, she's perfect! AND--we certainly will not forget the young men who made the delivery just as pleasant as the first step in the store. They were very personable and friendly, so thank you guys for closing our experience with your pleasant and professional service! "Rare" is an excellent word (in this day and age) to describe our experience at Yorktowne Furniture, Co. We can't say enough good things, can you tell? We love our Sofa!!! Terry & Vicki K

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