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    Ashley Store

    2.1 (28 reviews)
    Closed 10:00 am - 8:00 pm

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    My couch after 3.5 years.  Notice the fraying beginning on the other side as well.
    Pete D.

    Purchased a piece 3.5 years ago from them with a warranty. I called them because the material on the item is falling apart. They told me that the item is covered under a 1 year manufacturers warranty and that they wouldn't be able to do anything beyond that. The warranty, I was told, only covers accidental damage. I told them that a $1100 chair purchased 3.5 years ago should not be falling apart. I wish that I did further research on this company before giving them my business. I'm at a loss for words... I will never purchase from them again.

    Back vertical wood bars started popping out, which is what alerted me to trouble.

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    1 year ago

    Good selection but prices are very high and quality varies. Staff is friendly and helpful.

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    11 years ago

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    Mike M.

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    Metro Mattress Horseheads

    Metro Mattress Horseheads

    4.2(12 reviews)
    1.2 mi

    My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

    We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

    H.L. Stephens Furniture

    H.L. Stephens Furniture

    3.0(2 reviews)
    12.2 mi

    Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

    This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

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    H.L. Stephens Furniture
    H.L. Stephens Furniture
    H.L. Stephens Furniture

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    College Bed Lofts - Loft & Bunk Beds.

    College Bed Lofts

    4.8(10 reviews)
    1.5 mi
    $$$

    Our kids had outgrown the bunks we purchased when they were very small, so I looked for something…read moremore solid and that could also be customized for height. We ordered online from College Bed Lofts, and I was able to set the bunk platforms at unusually low heights, giving both the top and bottom sleepers much more headroom. Note: It is VERY hard to find this customization ability anywhere else. We had the bunks delivered to a cabin, which required some timing sync with the shipment. Don at CBL was super helpful in making this happen, including working with us when FedEx messed up the delivery date. He was extremely responsive. None of this matters if the bunks aren't well-built. They are. I was pleasantly surprised at how solid these are. An adult can easily climb up there without any creaking or swaying. These things are built to last and built to carry weight. They are also surprisingly easy to put together, much easier than the previous beds we had. Overall, this was a top notch experience. Major ability to customize, flexible and responsive customer service, and very high quality beds -- at a reasonable price. I had shopped around for every other pre-designed option and there is no comparison; these are excellent. Can't praise CBL enough!

    Ordered online to ship to AZ. Ordered custom twin xl over twin xl, hd ladder, slatted headboards,…read moredouble safety rail, double shelves upper and lower, corner and rung braces. Decided to go with "rush" processing, which was estimated at one week but got a notification it had shipped less than 5 days later (totally worth the rush charge). Shipping took just about the estimated time and could track all the way to the door! Setup is a little more complicated than IKEA furniture, but this is also not IKEA - meaning, it's built to last, not built out of pressed sawdust and cheap veneer. This bed feels bombproof and solid, everything is sturdy and heavy and well designed. If you're not sure of your ability to assemble, I would get outside help. A basic bunk bed with no extras probably wouldn't be terribly tough, but every option you add takes a little bit of guesstimation and decisiveness on "just doing what fits". I didn't want the ladder where the indicated spot was, same with the bottom shelves and the corner/rung braces - so I improvised - which is great because you can do that with this bed, but if you're expecting a step by step walkthrough of place piece A into piece B and screw together with Allen wrench - it's a little more involved than that. Overall great experience and worth the cost, and good experience getting FAST service from CBL! Would purchase from them again!

    Photos
    College Bed Lofts
    College Bed Lofts - LOVE our custom bunk beds

    LOVE our custom bunk beds

    College Bed Lofts

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    Ashley Store - furniture - Updated May 2026

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