While I am very happy with the look and quality of the couch, ottoman, and mattress we purchased, the customer service was terrible, unprofessional and shady. If you do decide to purchase furniture from this particular Ashley's I suggest you work with Scott or Chris and avoid Robert at all costs. Robert is a shady liar who doesn't care about the customer just his commission. read more

Staff is very nice, ashleys as a company? Trash. I wish i had read the reviews before coming here, now my credit score's dropped 70 points and I barely have any furniture that i got. I'm warning y'all just get ur stuff online not through ashleys literally anywhere else! And if any other reviewers know any way i can ACTUALLY get in touch with customer service (even when you call in the afternoon they say they're not open and to "call back during business hours of 7am-6pm" ) read more

I bought most of my furniture here for my new home , service in the store was good. The reason I gave it a 1 star was because the vanity I bought the leg came broken and the guys that put it together were slick and did not make it seem like it was broken until I checked really good and saw the broken piece . I called Ashley's right away and some rude front desk lady left me hanging first of all she was taking her sweet time to look for my profile and then while I'm trying to explain myself she seems pissed and just leaves me on hold until she sends me to customer care. Customer service sucks at this location ! They all look like they hate their jobs and I will post elsewhere so they know their front desk SUCKS!!!! read more

I really like Ashley Furniture store. Every time I have shopped there I have come away with a very good experience with the professional sales staff. Delivery has always been on time. I would recommend Ashley Furniture store in Atlas to my family and friends. read more

BEWARE!!! I went to order reorder the Hallenberg sectional sofa ON 11/13/2019. The first time I went was on October (helped by Dontay who was great to work with) and the sofa didnt make the turn in the entry way in my apartment. So I returned on 11/13/2019 and reordered the sofa. This time the order was made by the store manager (didnt catch his name but he was a spanish guy)  On November 13th, the manager conveniently neglected to let me know that there is a black out delivery period from 11/28 - 12/25 in order to make his sale. He had no right to withhold that information from me, a paying customer, in order to make his sale. Its disrespectful and unethical. His job is to be transparent at every aspect of the process. I even called customer service earlier in the day (Saturday 11/16/2019) because I found it odd that 48 hrs has passed and no one reached out to schedule delivery and they didnt even tell me about this policy. I only found out about the policy when the delivery company called me to schedule a delivery for December 26th! I am livid at such poor customer service! Give me the option of whether I want to wait for the piece or not. You dont keep the information and make the decision for me to make your sale. Disgusting!! I should made the purchase at Macys. read more

Kudos to Engine who was an awesome sales rep. Called him the night before to ensure what I was looking for was available in the showroom to see it in person before purchasing. Was in and out of the store the following day in under an hour with the exact purchase I was looking for. I really appreciated that he didn't try to up-sell or push me to buy something I didn't want (i.e., extended store warranties, etc.) read more

The worst delivery experience , we waited for sofa 3 weeks and then when they delivery it. The sofa was big they couldn't take it by the elevator they start taking pictures of the sofa and elevator and said we can't do it it heavy and we don't do more than 3 floors, I'm like who's gonna do it they should ask people what floor they live and don't sell for anyone living in up to 3 floors. How I'm gonna take it upstairs so they were about to leave I called my husband and he told them he will pay them 150$ cash if they take it and magically the sofa was upstairs in 5 min. So disappointed make sure not to buy heavy or light from you again read more

This place is horrible from incompetent Joe the manager to Donte the liar. This place is the worst. I had to come out my character and threaten them to get my money back. This isn't a place to shop or purchase anything. They are the most poorly organized furniture store I ever been too. I say save your money and go somewhere else. They don't care for what they're doing. They just looking to make a sale and that's all. I purchased a couch from this locations about three weeks ago. They stated that I needed to send the width of my doorway and I do. They inform me it is perfect and there should be no issue since it will fit. Then fast forward to delivery day (today) and they're like we can't get it to fit and they just leave without even trying. I call customer service and get the only good rep there and she tries her best to get them to comeback and try. The delivery people were telling her no because they rushed back to the warehouse. I speak with incompetent Joe (store manger he says) and he's like well I'll see if they can redeliver tomorrow as I requested but he would reach out to me at 6pm. 6 comes and goes. So I call the store and Nya answer like he's helping a customer (then what am I chop liver). She like he'll call you later, I'm like no way, get him on the phone. Then Donte answers and says oh Joe left an hour ago, your a liar and not a good one. I informed him do I need to come there he says we have security. I like you serious, you nor your security scare me, I'm a person without much to lose so you should be scared of me. Then I call again and low and behold Joe answers, I'm flipping giving me back my money. I'm not playing games, don't tel me you have a customer like I'm sh*t on the phone after you took my money. Then I have to call back to customer service and have the same rep who helped all day get them to process my refund. Smh avoid this place like the plague it is. read more

STAY AWAY FROM ASHLEY FURNITURE!!!! My sales rep was Great at the store , which is all I can say positive about my experience. (Purchased a few items) My husband & I left the store & EVERYTHING went to crap. (Purchased beginning of January) I was told delivery 6-8 weeks , delivery day arrived (YEAH we are excited right )after removing all old furniture out my home ,now delivery incomplete, pieces missing from my order, was told the next day the remaining items will arrive (2 deliveries) another day taken off work . Day 2 now , truck arrives .. 3rd piece of my sofa on truck but now the completion of my entertainment set apparently fell on route & broke (taken out of truck) not delivered to me (broken piece) . Now given another delivery date of 4 weeks out . I now have my 65 inch TV on floor until I receive the stand to complete the set which I have 2 pieces of connection in my living room . YEAH finally delivery day (March now) 20 minutes before delivery set time my husband receives call , delivery rescheduled due to truck breaking down ( Are u finnnn kidding me ) I get things unfortunately happen but this is ridiculous. Now told another delivery date in March . I feel this whole ordeal has been very unprofessional, frustrating & a complete waste of my time with Ashley Furniture. They talk a good game at store to get you to buy there items & once you leave the store , it's a complete NIGHTMARE . I will never purchase another item from them EVER again & WILL NOT Recommend them . I wish knew about other folks experience before hand , as I'm reading all the negative reviews & after speaking to family members whom had HORRIBLE experience themselves. Extremely disappointed & wish I was able to RETURN EVERYTHING read more

by far the worst experience i have ever had .went into the store and purchased some couches on 03/17 and waited 3 weeks for delivery 04/8.upon delivery arrival the guy couldn't bring the couches up .at no point in the store did they say that the sectional couch i had purchase was going to arrive in one huge boxx (like howwwwww).they took the couches back and wanted me to pay addition 269 for them to bring the couches back in pieces (which dont couches come in pieces already?)and delivery fee.after denying to pay and not getting no answer from the manager kanil .i decided to call the corporate office because how can ppl be so unprofessional after i waited so long ,mind you the day before i got rid of my old couches because my new couches were arriving .the corporate office was even worst for customer service .basically it was my fault because i told them it would fit and they couldn't do anything about it .i mean if the sales rep frankie would of explained that the couches would come in this one huge boxx obviously i would not be here trying to get a better solution .i went back and got a refund except for the delivery fee .which they didn't deliver shit .now i have no couches !dont do business with this brand read more

I wish I could select NO star to rate this store and business as a whole! I bought a 2-piece sectional sofa from here in April. Once it got delivered I have various problems as associated with the sofa and loveseat, therefore, while the delivery men were at my residence, I called customer service to report the problems (via word of mouth and with photos from the delivery man's phone because I could not reach customer service) and they reassured me that a technician could fix them all. I set up an appointment the following Friday for the technician to come out, and no one showed up. I called customer yet again and they said they had no record of my conversation(of course)! So I went through the whole process again, and they assigned yet another technician to come out. When the technician came, he looked at the couch and ordered supplies to supposedly "fix" the sofa and loveseat. After weeks, the supplies came, andI had to schedule another technician to come out to fix the couch"get it in show room condition." When the technician came out he fixed some of the problems but the two pieces, the sofa and loveseat do not fit flush! Therefore after calling customer over and over again, all they did was send out more technicians! After about 3 more technicians came over the course of months, the final reported that the loveseat frame was damaged therefore they finally authorized a new loveseat attachment for the sofa. Weeks later(today July 19) a new loveseat arrived and IT STILL WILL NOT FIT FLUSH TO THE SOFA! So it doesn't take months and multiple technicians to figure out that BOTH THE SOFA AND LOVESEAT FRAMES ARE DAMAGED! And that's why they won't fit flush! But I called customer service yet again upon delivery of the loveseat and the automated recording said they open at 7am, but the delivery guy had to call someone and she said I have to call back at 9am! So I still don't have a nice FOUR MONTHS LATER looking sofa and have to go through the process of multiple technicians to get approval for a new sofa to go with a loveseat whenever I get another one again. I am irritated, inconvenienced, and down right furious that I have had a damaged sofa since I bought it. Only if I would not have let customer service talk me into keeping the sofa because they promised to fix it after they delivered it, I probably wouldn't have this problem. THIS IS THE ABSOLUTE WORST FURNITURE COMPANY I HAVE EVER PURCHASED ANYTHING FROM! I have left horrible reviews on multiple sites, and have also reported them to the better business bureau! I plan to take my complaints up further, because I paid over $1000 for a DAMAGED couch from a supposedly "reputable" company. I WILL NEVER BUY ANYTHING FROM HERE AND I URGE OTHERS TO SPEND THEIR MONEY ELSEWHERE! read more

Be careful when you are shopping here. The sales person will try to sell you almost everything and anything (which is their job). BUT, they will try to sell you the item a few hundreds more than the actual price. When you are getting big things like mattresses and adjustable base, make sure to double check the price on their website or on amazon. I recently got a sealy 2.0 adjustable base that is worth $800 online (this is the actual price with no discount). The adjustable base online comes with free delivery and 15 years manufacture warranty. When I got home to check my receipt from Ashley's HomeStore, I was charged 1.3k for the same exact adjustable base and an additional $250 for the manufacture warranty. Luckily, the delivery was not until the next day which gave me a chance to reject the delivery. The sale associate and the manager of this store are very sneaky and deceitful. This should not be the way how business are run, but it is what it is so make sure you are wide awake when you're shopping here. If you're not, then be prepare to say goodbye to all your money! read more

WORST CUSTOMER SERVICE! I purchased the accrington sectional piece in mid February at the Atlas Mall Ashley Furniture Store in Queens NY. The sectional was delivered damages with tears in it. The delivery guy took photos and contacted dispatch who I was able to speak to (off of his phone) and they ordered fabric to my home for which I was to call back once it was delivered. The fabric arrived shortly after in end of February and I called the number to schedule a technician for which they told me "all technicians were booked" and they would "call me back when an available spot opened with my number on file." I never received a call. I called back a week later and since then I have NOT been able to get through. It has been over 3 months of consistently trying to get through to schedule a technician to fix a sectional that was delivered damaged. Every time I would call they would tell me there were "9-11 callers ahead of me" and I would wait on the line for hours (literally up to three hours) unable to get through. I even reached out to their fanfeedback email who were also unable to assist as they said I purchased the furniture in store for which they told me "they have contacted the store to contact me" I still hadn't heard back. I called again today (over three months later) finally able to get through and they scheduled me an appointment at the end of the month. So 4 months for them to fix a mistake they made in the beginning. I will never shop at Ashley Furniture again, It was a waste of money and I caution anyone else interested in furniture to stay away from Ashley Furniture. They deliver damaged goods for which takes 4 months to repair, with horrible customer service and "booked technicians" is this because the quality of their goods is so terrible across the board? Certainly seems so. For anyone looking to purchase furniture you will have better luck anywhere else. read more