I brought a couch and got the warranty and received the parts waited 6 months the man came and put…read moreon piece in the other one was worry And he called to order it and they change company for repair And never even reached out to let me know Fingers crossed when I call this number it works I want to let people know I called the store and explained it to someone else and they are going to replace the console because they sent me the wrong part and it was in time I still before the store warranty was up there are some good people out there and today's I got that one

Extremely disappointed with this store. My husband and I were ready to buy a sofa for our daughter,…read morebut the price we saw on Facebook was $100 lower than what the store charged. When we brought it up, we were told the price had changed months ago, even though the ad was recent. The supervisor refused to adjust it, and when my husband asked if they didn't care whether we purchased, they said yes -- which felt dismissive. The staff were rude, uncompassionate, and showed no care. The supervisor name which sounds like (sh*t), I don't know how he spells it. My sister had a similar experience at another location. She was told she couldn't afford a bedroom set and that she might be better off financing it. She refused to finance or charge it and paid with cash. This behavior felt discriminatory and unacceptable. We would have bought the sofa anyway, but we refused to deal with this level of service. In contrast, we had a wonderful experience at Raymour & Flanigan in Middle Village with Aggie. She was professional, attentive, and made the purchase process smooth and pleasant.

Great service and selection and they offer best value / price and are very friendly. The Staff was…read morecourteous and patient

One of the only stores that have been around on Queens Boulevard for decades now! The reason why,…read morethey simply know their job! I have shopped there dozens of times now for myself, family members, co-workers and friends. Always bringing quality modern furniture(some classical/traditional as well) and A+ white glove delivery service to your home the same week! Salespersons are polite and knowledgeable, I will definitely recommend you stop by there for all your furniture needs!

I wanted a mattress that had no foam. I told the salesman first thing he showed me was a mattress…read morewith the top foam again I said I don't want foam he said look it has springs I said pointing at the foam is that foam that is when I got heated and asked for a different salesman and they said get out

RUDE!! I had a low budget based on what I saw on their website. I asked the salesperson about a bed…read moreonline vs the bed in store and she flipped out! Tone changed, dismissive and very rude! She said she would not even look at it and if I want to buy online then buy online. I left immediately after.

I was looking for a couch with a chaise in 95" size and went everywhere. I could not find what my…read morewife was looking for. We needed something in stock for quick delivery. Furniture Expo salesman was very professional, polite and dedicated to his work. We talked about style, color, materials used in production. He found exactly what I was looking for. They ordered it for us and in a few days I received my delivery. They brought it upstairs and set it up for us. Thank you Furniture Expo!

Me and my wife moved recently to another apartment and we needed new Bedroom furniture. I was…read moredriving with my wife on queens Blvd and we stopped at Expo Furnity it was our first time visit there. The sales person met us at the door and showed us such a huge selections which were absolutely beautiful and comfortable. The sales person and manager were very professional and offered us what we really like and need. Delivery was done on time and perfect assembled. Friend who visit us after moving to new apartment all made comments and they asked us where we got such a beautiful set. I definitely will recommend that store to all mine friends and relatives so they will enjoy their service and will enjoy beautiful furniture.

I recently visited this clothing store and was extremely disappointed with the customer service…read more When I walked in, no one acknowledged me--no greeting or eye contact at all. There were four employees in the back all talking, and when I asked if someone could help me, they told me no. It felt unprofessional, dismissive, and unwelcoming. With so many other places that actually value their customers, I won't be coming back. I've spoken to other moms in the neighborhood and have been told this shop is dismissive and rude but I did not believe it. Now I do.

First of all, I was so distressed about the previous dress store I went to called "Che Moi" because…read morethey were horrible. I made my way to this dress store and it was organized, bright, cleaned, and very spacious. This place gave off family vibes and the guy that helped us was amazing and so friendly. He was like a long lost friend. He made me feel comfortable and so welcoming. We went in, got a dress and left. Like less then 30 minutes and my cousin already got the one she wanted. Loved it.

This place is hit or miss in terms of what you'll find, but it's been in the neighborhood for ages,…read moreso I tried it. Got a new piece for the office, so I had one or two questions. The initial representative I tried to speak with was really rude, but another associate saw that I was about to walk out and took over. She was great and had some good suggestions for me, so the purchase went through seamlessly. The delivery team was great also -- they removed the old piece and installed the new one so it was ready to use right away. It's still important to shop around since that area has several options, but in general the piece I finally found with the associate's help is working out fine. Recommending.

Purchased on the 5th of October lift reclainer chair. Bright, a salesperson, and Rosa, supervisor,…read morehelped with my purchase. After paying for all additional services, was assured that if not happy, money will be returned back to my cc. Chair was delivered today. The technician assembled and left. Received a call from supervisor Rosa -- the same person who handled my purchase. She refused to take the chair back, claiming it's non-refundable, though I was told otherwise at the time of sale. She only offered an exchange, with zero appreciation or accountability. I still haven't received my invoice. Feel completely scammed and disappointed.

Update to this, I was contacted by multiple people regarding my situation. Thought there would be…read moresome hope to the matter. Unfortunately they tried to turn it into another discounted purchase. I just needed cushion replacements. for which they stated expired in 4 years. Although I have a 5 year warranty that is up this july. Make it make sense people, you cant make this stuff up. Please avoid this place unless you want faulty furniture and a headache in the event your items damage. It would have been nice to be told when purchasing that all coverage was a lie and nothing is covered. I guess people have to make the sell somehow.

I would love to say I had a great experience at this location however this was not the case! When…read morewe first came in we had a great encounter with the sales rep Chris we thought he was an informative individual and honest however, as we started noticing this was not the case at all, Chris was very deceitful,unethical and very UNPROFESSIONAL. It all started with our 1st delivery yes (1st) unfortunately the first sofa and loveseat we choose didn't fit through the our apt front door entrance because of this issue we had to get new ones, with our first choice of sofas we purchase a lamp and end tables. However because of the sofas that didn't fit we had to send the sofas, loveseat and end tables back. (We only stayed with our mattress and bed )upon me signing and informing Ashley furniture that everything was great we forget to send the lamp back to the warehouse when I informed the delivery guys at the time they informed me that they can't accept it since I signed off on it. (No problem) I'll just go to the sales rep and explain to him the situation right? So later that day April 26th (Saturday) we went to the store to order our new sofa and loveseat and explain to him the situation, he and another gentleman confirmed verbally and nodded that I can send the lamp back once we receive the second delivery, and that he will write a note on the delivery notice, we had to wait a whole month for our sofas since it was on back order (which we completely agreed with) so fast forward to May 31st when the 2nd delivery arrived the delivery guys informed us that they are not able to take the lamp because they were a third party company and there was no record of my sales rep CHRIS saying we can send the lamp back. I text him to informed him that the delivery drivers won't take the lamp and he's reply back was "Yea lamps are final sale no refund" I told him well the issue here is that you never informed me about this and you told me at the store that the delivery guys can take it back and his response was "I'm sorry for the inconvenience, generally speaking most accessories are final sale. I am not in today, unfortunately to assist on my end. Going through the guest services is the easiest way to resolve the issue they maybe be able to grant you a credit or refund" why not tell me this at the store when I first went to see you to change the original loveseat and sofas? Why give me the run around? YOU made a good sales commissions since we spends over 10k at your store.! I honestly feel he was just only interested in his commissions and nothing else. I work in hospitality and could never imagine treating anyone like this! So now I'm out of $150. And if they didn't want to give me a refund I would have easily accepted a store credit or an exchange. And don't ever bother contacting customer service they were unable to assist me or do anything for me. It was and still is a very frustrating situation! This is by far the worst customer service I have received in my life! I never write reviews but if you come near this store or this individual don't walk but run! And to Ashley furniture corporate you as a company could do better with your customers! I will never buy from you guys again! It's the principle and honestly that I believe all customer should receive and apparently THE COMPANY DOESNT HAVE ANY! If I can give this store 0 stars I will.

I also had an issue here. It was my go to place for so many years , I will no longer shop here or…read morerecommend. My coop needs a coi and I was told it would cost me $100 for a too small job that I asked about. I needed a blind for a bathroom. I assumed there might be a fee , but not $100. Also I was made to feel stupid for even asking for such a small job. Maybe they should have looked at all the business I had given them over the years. Including spending over $4000 on my sons last 2 apartments.

This is one of those if I could give 0 stars I would reviews. Purchased four standard radiator…read morecovers over the phone that didn't fit (total just shy of $900). I called to make sure I could return or exchange them and provided the sale date and invoice number. I was informed of a restocking fee if no longer in paper (they weren't) and that covers must be in good condition and never used (check & check). Fast forward to today and my attempt to exchange. Initially I was told I can't exchange them because the covers were "damaged." Then told I could exchange for half store credit (to cover costs of refinishing). When I gave the sizing I needed, I was told I would need custom covers for more than double the price (but still get that very generous half credit because, you know, they wanted to do me a favor). When I declined an exchange, it then became 25% store credit of the price because the covers "can't be resold." But they felt bad for me so would do me a favor of still allowing a return. What in the used car salesman is going on at this place? After multiple attempts to escalate to management, I had the displeasure of speaking with owner Mike Rubino, who was as sarcastic as he was unhelpful. While informing me that the radiator covers could now "only be scrap metal," he said the store employee was covering a 25% refund out of his own pockets. Look if you want to steal people's money, just say that. A restocking fee and even refinishing fee is understandable. Keeping people's money just because you feel you can is, well, clearly not. Attached photographs taken inside the store with what's left of the "scrap metal."

Reasonable price , service are fast and free delivery . They assembly my bed very well . Highly…read morerecommended . Thank you

I bought a sofa and needed to return less than a month. The…read morecustomer service was excellent. The representatives who assisted were professional and clearly explained my options. They also provided the information I needed to know. They worked on helping me with the return I requested. Thank you! My experience was very pleasant and satisfactory.

This review is based on service. We actually purchased a…read moremattress set at macys.com but had some issues with our purchase. We weren't too sure, and also considered some changes to our order. We did not have good fortune in resolving via phone so we decided to go in-person to the Macys on Queens Blvd after work. There we met with Henry Cepeda in the Mattress dept. He took such time and care, explaining and listening, showing us the product how we imagined it, and pros and cons - which saves us money!! We honestly felt like he really cared about us and making sure we are comfortable with our decision and purchase. Never did he try to upsell us, or pressure us . He even spoke to his manager on our behalf to help us process a change in our order and told us of another discount which we got (which would have never been available by phone or online). This worker was genuine. We could tell he cares about customers and our experience. You are so fortunate to have him on staff. He's why we would go to Macy's. We are sure it was probably close to the end of his workday too, but he never let it show. He said any problem at all we can call him or email him or even stop by and see him. It's so rare to have this high level of customer service and we were impressed! Thank you Mr Henry Cepeda and thank you Macy's.