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Bob’s Discount Furniture and Mattress Store

Bob’s Discount Furniture and Mattress Store

(390 reviews)

$$

Forest Hills, Glendale

I brought a couch and got the warranty and received the parts waited 6 months the man came and put…read moreon piece in the other one was worry And he called to order it and they change company for repair And never even reached out to let me know Fingers crossed when I call this number it works I want to let people know I called the store and explained it to someone else and they are going to replace the console because they sent me the wrong part and it was in time I still before the store warranty was up there are some good people out there and today's I got that one

Extremely disappointed with this store. My husband and I were ready to buy a sofa for our daughter,…read morebut the price we saw on Facebook was $100 lower than what the store charged. When we brought it up, we were told the price had changed months ago, even though the ad was recent. The supervisor refused to adjust it, and when my husband asked if they didn't care whether we purchased, they said yes -- which felt dismissive. The staff were rude, uncompassionate, and showed no care. The supervisor name which sounds like (sh*t), I don't know how he spells it. My sister had a similar experience at another location. She was told she couldn't afford a bedroom set and that she might be better off financing it. She refused to finance or charge it and paid with cash. This behavior felt discriminatory and unacceptable. We would have bought the sofa anyway, but we refused to deal with this level of service. In contrast, we had a wonderful experience at Raymour & Flanigan in Middle Village with Aggie. She was professional, attentive, and made the purchase process smooth and pleasant.

Ashley Store

Ashley Store

(53 reviews)

Glendale

Update to this, I was contacted by multiple people regarding my situation. Thought there would be…read moresome hope to the matter. Unfortunately they tried to turn it into another discounted purchase. I just needed cushion replacements. for which they stated expired in 4 years. Although I have a 5 year warranty that is up this july. Make it make sense people, you cant make this stuff up. Please avoid this place unless you want faulty furniture and a headache in the event your items damage. It would have been nice to be told when purchasing that all coverage was a lie and nothing is covered. I guess people have to make the sell somehow.

I would love to say I had a great experience at this location however this was not the case! When…read morewe first came in we had a great encounter with the sales rep Chris we thought he was an informative individual and honest however, as we started noticing this was not the case at all, Chris was very deceitful,unethical and very UNPROFESSIONAL. It all started with our 1st delivery yes (1st) unfortunately the first sofa and loveseat we choose didn't fit through the our apt front door entrance because of this issue we had to get new ones, with our first choice of sofas we purchase a lamp and end tables. However because of the sofas that didn't fit we had to send the sofas, loveseat and end tables back. (We only stayed with our mattress and bed )upon me signing and informing Ashley furniture that everything was great we forget to send the lamp back to the warehouse when I informed the delivery guys at the time they informed me that they can't accept it since I signed off on it. (No problem) I'll just go to the sales rep and explain to him the situation right? So later that day April 26th (Saturday) we went to the store to order our new sofa and loveseat and explain to him the situation, he and another gentleman confirmed verbally and nodded that I can send the lamp back once we receive the second delivery, and that he will write a note on the delivery notice, we had to wait a whole month for our sofas since it was on back order (which we completely agreed with) so fast forward to May 31st when the 2nd delivery arrived the delivery guys informed us that they are not able to take the lamp because they were a third party company and there was no record of my sales rep CHRIS saying we can send the lamp back. I text him to informed him that the delivery drivers won't take the lamp and he's reply back was "Yea lamps are final sale no refund" I told him well the issue here is that you never informed me about this and you told me at the store that the delivery guys can take it back and his response was "I'm sorry for the inconvenience, generally speaking most accessories are final sale. I am not in today, unfortunately to assist on my end. Going through the guest services is the easiest way to resolve the issue they maybe be able to grant you a credit or refund" why not tell me this at the store when I first went to see you to change the original loveseat and sofas? Why give me the run around? YOU made a good sales commissions since we spends over 10k at your store.! I honestly feel he was just only interested in his commissions and nothing else. I work in hospitality and could never imagine treating anyone like this! So now I'm out of $150. And if they didn't want to give me a refund I would have easily accepted a store credit or an exchange. And don't ever bother contacting customer service they were unable to assist me or do anything for me. It was and still is a very frustrating situation! This is by far the worst customer service I have received in my life! I never write reviews but if you come near this store or this individual don't walk but run! And to Ashley furniture corporate you as a company could do better with your customers! I will never buy from you guys again! It's the principle and honestly that I believe all customer should receive and apparently THE COMPANY DOESNT HAVE ANY! If I can give this store 0 stars I will.

Stanley's Home Furnishings

Stanley's Home Furnishings

(11 reviews)

$$

I also had an issue here. It was my go to place for so many years , I will no longer shop here or…read morerecommend. My coop needs a coi and I was told it would cost me $100 for a too small job that I asked about. I needed a blind for a bathroom. I assumed there might be a fee , but not $100. Also I was made to feel stupid for even asking for such a small job. Maybe they should have looked at all the business I had given them over the years. Including spending over $4000 on my sons last 2 apartments.

This is one of those if I could give 0 stars I would reviews. Purchased four standard radiator…read morecovers over the phone that didn't fit (total just shy of $900). I called to make sure I could return or exchange them and provided the sale date and invoice number. I was informed of a restocking fee if no longer in paper (they weren't) and that covers must be in good condition and never used (check & check). Fast forward to today and my attempt to exchange. Initially I was told I can't exchange them because the covers were "damaged." Then told I could exchange for half store credit (to cover costs of refinishing). When I gave the sizing I needed, I was told I would need custom covers for more than double the price (but still get that very generous half credit because, you know, they wanted to do me a favor). When I declined an exchange, it then became 25% store credit of the price because the covers "can't be resold." But they felt bad for me so would do me a favor of still allowing a return. What in the used car salesman is going on at this place? After multiple attempts to escalate to management, I had the displeasure of speaking with owner Mike Rubino, who was as sarcastic as he was unhelpful. While informing me that the radiator covers could now "only be scrap metal," he said the store employee was covering a 25% refund out of his own pockets. Look if you want to steal people's money, just say that. A restocking fee and even refinishing fee is understandable. Keeping people's money just because you feel you can is, well, clearly not. Attached photographs taken inside the store with what's left of the "scrap metal."

Macy's Furniture Gallery

Macy's Furniture Gallery

(47 reviews)

$$

Elmhurst

I bought a sofa and needed to return less than a month. The…read morecustomer service was excellent. The representatives who assisted were professional and clearly explained my options. They also provided the information I needed to know. They worked on helping me with the return I requested. Thank you! My experience was very pleasant and satisfactory.

This review is based on service. We actually purchased a…read moremattress set at macys.com but had some issues with our purchase. We weren't too sure, and also considered some changes to our order. We did not have good fortune in resolving via phone so we decided to go in-person to the Macys on Queens Blvd after work. There we met with Henry Cepeda in the Mattress dept. He took such time and care, explaining and listening, showing us the product how we imagined it, and pros and cons - which saves us money!! We honestly felt like he really cared about us and making sure we are comfortable with our decision and purchase. Never did he try to upsell us, or pressure us . He even spoke to his manager on our behalf to help us process a change in our order and told us of another discount which we got (which would have never been available by phone or online). This worker was genuine. We could tell he cares about customers and our experience. You are so fortunate to have him on staff. He's why we would go to Macy's. We are sure it was probably close to the end of his workday too, but he never let it show. He said any problem at all we can call him or email him or even stop by and see him. It's so rare to have this high level of customer service and we were impressed! Thank you Mr Henry Cepeda and thank you Macy's.

Koshin - rentfurniture - Updated May 2026

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