I ordered furniture in January of this year. The salesman stated that it would take 2 weeks for delivery. I paid 4K cash for the set. We are about to enter the month of March and still haven't received our furniture. We have made several calls, and revisited the store. The sales clerk assured that the furniture would be delivered February the 20th. Guess what, no furniture! I wouldn't recommend this store to anyone. The only reason why I haven't cancelled the order is because I couldn't find that particular furniture at any other store. I give this business zero stars. If I had the time I would be extremely petty and go to social media about this. read more

This place has the most horrible customer service. I had a confirmed delivery date, and no one showed up. I contacted guest services and was told the date was never confirmed and was given a different date. I agreed to the new date a week later, but the day before the new delivery date, they called to tell me all the pieces were not available and would not be delivered. Some of the pieces would not come until 2 more weeks later. After several calls to guest services and speaking with employees who all told me a different lie, I finally went back to the store, where they only directed me back to guest services. I still have no furniture and am currently waiting on a refund. Worst experience ever!!!! read more

Communication is a big problem. Not able to speak with the salesperson that sold me the furniture. Received numerous emails day of purchase and days after to select a delivery. Set a delivery date which was almost two weeks after purchase. Received a call from corporate three days before delivery date (today) telling me that only part of my order will be delivered on delivery date and that part will be delivered maybe in a couple weeks! This is totally unacceptable. salesperson did not indicate that it will take more than a month for delivery. Need furniture so that I can move into new home. read more

Waited eight months for my bedroom set and was told it was cancelled when I called to check on it. Then I randomly get a text weeks later asking me to schedule the delivery. We hadn't found anything else so we happily scheduled the delivery. Every last piece was damaged. One broken side table they even tried to patch with wood putty. It wasn't even done well. Unbelievable they would even send that. This is all after we took out all our old furniture and now we have nothing to use. What a bunch of losers. Take your money elsewhere. read more

Ashley H, I've talked to all of your customer service representatives email and otherwise. Again, more lies. If I'm not talking to you personally there is nothing left to talk about. We will have to go a different route. $700 is too much money (for us) to just forget about. Your salesman knows he shouldn't have sold us that. Your warranty company even admitted that. And so did your home store. However, your salesman won't man up and return our calls. I'm pretty sure we won't hear from you either. read more

They act nice and helpful but they are very dishonest and manipulative with pricing. Not worth it go somewhere else. I asked multiple times for them to tell me information and clarify and they just do not even answer. They are not about their customers just messing people over to make money. In addition they told us it would be delivered in 4 days and its going to take 2 weeks . All they do is lie. read more

They sold us a warranty that would not cover the furniture that we bought. They knew when they sold us the furniture that it would not cover it. Yet, they refuse to refund the money. when we talk to the corporate office, they informed us that this store was not owned by Ashley and there was nothing they could do. So we're out $700 because their sales people are liars. read more

Worst purchase experience even. I bought a table and would like to find a matching chair for my table. They don't have the chair what I want. Their online store has two kinds of chairs I like, their salesperson told me he can order one chair for me, which looks lighter than my table. But he told me, if it does not match, I can return the chair in store. Because the other kind of chair, I can't return in store. When they delivered my table and chair, the chair color is very light like I thought. They delivered person said they can't handle this, I should contact with the store. They I brought the chair back to the store, the manager told me they don't accept return after deliver. They told me to call customer service. Then I called the online customer service, they said they don't have the order number from store, they told me to call the store. The person answer the phone, said they don't accept return after deliver. The deliver person does not have the right to handle any of this case, and I can't return this to online store either. The case is either way I can't return the chair. But that is not what the sales person told me. Not a good purchasing experience in this store. read more

While the sales part of the experience was pleasant enough, delivery and set up was a WHOLE new thing. I purchased a sectional couch. So there were several big pieces that had to be brought in and then snapped together. This is being placed in a room with an already existing rug and other pieces of furniture like end and coffee tables. It was off set on the rug and I asked them to move it over. Then it needed to be moved a little forward as a whole. I was quickly informed this was their last time to move it, literally it was only a foot forward if that and I helped! Luckily that was the last time it needed to be moved. When customer service called shortly after they left, I told them about how I felt about this policy. She said they are furniture deliverers not movers. Seriously? They MOVED the furniture from their big truck into my home! IF they were concerned about customer service and satisfaction, they should have been willing to move it again if necessary. I was the 5th and last delivery on a Saturday and no doubt these 2 guys were ready to start their weekend. If they had been happy to help me adjust the couch, I would have been happy to tip them. But now I seriously doubt I will ever shop there again. read more

Shopping experience was good. But the quality of what I received falls short. Never again. The delivery people stuffed the pillows for my sofa so it looks nothing like what was in the showroom. It's frumpy and does not sit good. I'll have to take my time and properly stuff them. And considering I don't use the room much I just noticed it looks like my ottoman may have been repaired? Go somewhere else. This is a horrible way to do business. read more

Please read the reviews before buying from this place! 11+ weeks to get our purchases. We were told it "could" take up to 10 weeks but it will be more like 2 weeks... Every time I called I was told a later date. After going to the store to cancel the order, I was told it is at their warehouse in Hattiesburg being checked in. That took about another week. Even after it was delivered, it was damaged and not put together right. They did fix that, but over 11 weeks is crazy to say the least. Hope this helps others who don't want to wait almost THREE MONTHS to get furniture! read more

I purchased a table and it took 3 months to receive. I was not upset at all with the time it took to get the table as I know many things are hard to find during this time. Here is my problem; the delivery team brought the table and was missing main parts to assemble it. They also were not given all of the chairs. They had to come back the next day to assemble the table. Then while they were assembling it, they had no idea how to put the middle leaf in and damaged the table. Three chairs had cracks in the legs. I was told it was no issue that a technician would come out and fix the problem or order me a new table. The technician was scheduled and the day before he cancelled. We scheduled a second appointment for July 5th. I received a call stating they would be earlier than expected and would be here the week of July 4th. We cancelled vacation plans so we could be home for the technician. I received a call on Friday (July1st) that he would be here between 8:30-10:30. It is now July 2nd (Saturday) when this man is supposed to be at my home. I get a call at 9:00 that he WILL NOT be coming a second time now. I am beyond furious. I have a table that separates every time we try to sit down or simply wipe it off. DO NOT PURCHASE FROM THIS COMPANY!!!!! I will be calling Monday for them to come get this table and give me a full refund. If I could rate lower than a 1 star, I would! read more

Poor service, sales and management. Was told at time of purchase that delivery men will take old furniture at the time of delivery of the new furniture. Salesman Corey knew I would not purchase unless this condition was met. Salesman assured me thT this would not be a problem at least three times prior to purchase. This was proven not true. Upon cancelling my order the manage Chris told me that he will charge me 10% for cancelling even though his salesman misled me at the time of purchase. Several issues but one either the salesman is dishonest or not knowledgeable about the process . He gets poor supervision because a manger was on the floor. Chris the manger is poor service to customer willing to charge the customer $379 rather than take ownership of his salesman mistake. Also does not provide good supervision of his salesman and what they are saying and doing while making sales on the floor in my view. More importantly Miskelley and DNoblin have better furniture anyway. Now I know they provide better service and management as well!! Efox read more

I purchased my furniture mid January and here it is April 2nd ans STILL have not received it. Promise after promise. Spoken with 4 different managers and spent numerous man hours emailing, talking on the phone, etc.. TERRIBLE service. As I understand, Shannon Wolf is the head manager, who never called me back nor did he follow through with any of the other promises made through other managers. I'll bet if Bo or Adam Pennebaker knew how the business is being run, they would take actions. Certainly this is not what they intended when they opened a couple of years ago. I'm going to leave negative reviews on every social media site I can including the BBB HOPING no one else has to go through this. read more

EXTREMELY unsatisfied. Ordered a piece of furniture, it has been TWO months and I still have not received what I ordered. When I placed the order, I was told 2, 3 weeks max delivery time. I finally got a delivery date set, the driver called to say he was 45 minutes out. My piece of furniture was not delivered, and I never received a phone call saying the plans had changed. Near about impossible to get someone to answer the phone in the delivery department. Now I am having to wait another week for the furniture to be delivered. If I ever get my furniture it will be the LAST time I buy from Ashley in Flowood, MS. read more

Terrible experience. Purchased 2 chairs and a rug in July 2018 and finally received the items in November 2018. Probably could have had the chairs built and the rug weaved locally in way less time than that. Also, one of the chairs delivered was not the one ordered, the cherry on the pile! Contacted the store manager several times during the process, she provided some help, but the staff seemed to be in the dark. Was promised that our delivery would be refunded for this bumbled situation, but it never was. Bottom line watch your P's and Q's if you deal with this operation. We learned our lesson the hard way....$$$ read more

If I could give this place no stars I would. Drove for an hour to get to this store. Ordered a sectional and a recliner on 08/09/20, Was told that it would be 10/01/20 before I got delivery. I understand Co-Vid 19 is delaying orders, but I got no update on delivery until I called them the last week of September to see if we were still on track for delivery. Since I could not get ANYONE at the store to answer the phone after MULTIPLE calls, I went to the website to chat with an associate. I was told that my furniture would be delivered on 10/08/20 EXCEPT for a piece of the sectional which would not come until 10/22/20. When I received my delivery on 10/08/20, the recliner had a rip in it so I sent it back. I was told by the delivery person that another one would be ordered to replace this one. On 10/19/20, I again tried to call the store MULTIPLE times, but no one will answer. I again went to the website to chat. I was told that the missing piece of the sectional would be delivered on 11/05/20, but there was NO recliner on my order. I again tried to call the store. After multiple attempts, I FINALLY got a sales person. When I told her what had happened, she said she could have both the sectional piece and the recliner delivered on 11/12/20. I told her that was not acceptable. I told her to deliver the sectional piece on the new delivery date (11/05/20) and cancel the recliner and credit my card for it. As of today, I still don't have a recliner and I still don't have the credit back on my card. I guess I will have to pursue this through my credit card company because clearly these people could care less about their customers. I don't know who this store manager is, but he's just as much to blame for their crappy customer service. I will NEVER buy from Ashley again, and I will tell everyone I know what a terrible company this is!!!!!!!!! read more

Horrible experience. The second you walk in the door they are like sharks ready to attack. After telling them we didn't want help and wanted to just look around the woman proceeded to follow us throughout the store. Every time I turned around she was there. I don't blame her but the management. No one likes being harrassed while shopping. They need to seriously change their tactics because no one will come there and I sure will never set foot in there. I've been furniture shopping many other places and had pleasant experiences without the sharks read more

I should have read reviews before ever walking through the doors of this store. I have contacted the Better Business Bureau and I plan on reviewing and sharing my experience anyway that I can so that customers know their salesmen will lie to make the sell. I purchased a bedroom suit on February 2nd. My sales person, John, was very helpful until I signed the papers but he also turned out to be a terrible liar. John told me it would be up to 4 weeks before my products arrived and I was expecting it next week. Once I signed the papers and gave him my debit card for the down payment he disappeared and I didn't have a clue where my card was. After waiting 5 minutes, I got up to look for it and hovered over one of the ladies at the front desk unsure of who to ask or where I was in line. John walked past again and asked if I needed something. I told him I was looking for my card. Then he communicated who had it and where I was in line. I called earlier this week after I'd moved my furniture out thinking my new bedroom suit would be here soon and the woman told me to call back and ask to speak to my salesman, John. I called back and John put me on hold once I told him what I was calling for. Another woman answered and proceeded to tell me that it would be the end of March. I told her John told me it would be up to 4 weeks and asked her why John didn't tell me that himself when's I was informed to call and speak directly to him and she responded, "No ma'am, we always tell clients it takes 3-6 weeks. We never say up to 4." I repeated what John told me. She responded with attitude, "Well, he's standing right here if you'd like to speak with him so he can tell you exact same thing I just did." I made her give him the phone so that he could tell me since he's the one who lied to make the sell. I wouldn't have signed the paperwork if he had told me it could take up to 10 weeks, I would've gone somewhere else to get what I needed. He told me he'd see if he could have it delivered soon and he'd call me back, but I never heard from him. I called again and they told me he was on lunch. I decided I'd rather speak to the supervisor so I called right back and I was informed they don't have a supervisor but they have a manager. I asked to speak to him and suddenly John was available but he'd have to call me right back. I never heard from him. I drove to the store when I got off work and asked to talk to the manager. They asked who I was and pointed to John. I asked, "Oh he's the manager too?" He said, "Assistant manager." I asked if there was a real manager I could speak with because if John could help me he would have called me back. Without looking at me he stated, "I did call you back," and mumbled something under his breath causing his coworker to shockingly say, "John!" I told her she could let him keep talking because I've already contacted the better business bureau. She got uncomfortable and walked away. I spoke with Shannon, the actual manager and he informed me that John is not an assistant manager and is only a key holder. So John went through great lengths and lies to keep me from getting through to the actual manager. Shannon was very nice and understating. I appreciated that he was honest and didn't go along with the lies his employees told for it to get to that point. I do believe he genuinely wants to help me but I want my furniture by the date I was promised or I want to cancel my order and even though there was a breach in contract when John misinformed me that it would take up to 4 weeks so he could make his sell, even Shannon won't help me cancel my order because there's a no return policy. No return policy for the bedroom suit that I don't have and won't be receiving anywhere near the time I was told. So I will be contacting their corporate office. If the corporate office can't help me cancel this order, I'll contact the better business bureau in regards to that experience as well and I'll continue with my reviews so that others don't have the same experience. They could very well give me the bedroom suit they have on display since it's in such high demand that they obviously need some time to catch up on orders anyways, but all they can do is get me half of the order and then the rest a week before the end of March. And that's not even being delivered to me, just the store. I'm tired of being taken advantage of by salesmen and I may even speak to a lawyer to see what my options are due to the breach of contract. Don't order your furnishings from here unless you're prepared to wait and don't care about being lied to and taken advantage of. read more